Penske

Visited Lexus of Austin website saw a vehicle for 47,950 when I went to purchase the vehicle at Lexus of Austin, the Manager raised the price to 49,950. I have the price quote from the Manager and a picture of the vehicle and price from their website.

Where is the problem here?? Is it with the Website or the Manager. I have purchased two vehicles from this dealership in the past. net

I was told I'd get my deposit back in 2-5 days. Then I was told ten. Then three weeks passed and I spent the next week straight calling and either getting hung up on or getting told they'd "look into it" and get back to me.

No one ever got back to me. After another week of frustrated attempts to contact someone and never getting anyone but a call center employee, they gave me the number to the "corporate office" which was just the number to the call center again.

From the beginning they were just trying to get me off the phone so they didn't have to talk to me. But I'm still calling. Last call was profoundly infuriating. I asked when they'd be sending the deposit, once again, and they said they'd sent it to my old address that I moved from.

I asked them to void the check and send it to my…

I rented a truck back in March of 2023 and not only did they send the check for my deposit to the wrong address but then no one checked up on it till October of 2023 then it takes them a month to send me a new check that I go to cash and of course it's not entered into there system or it was entered into their system wrong and of course their is no one to talk to about it and no way to cash it how convenient of them to yet again screw me.

I called Penske to rent a vehicle when I called them I spoke to an angel Perez he told us it would be $150 to rent the vehicle he never told us about a $350 deposit when we got there we learned of the $350 deposit that we did not have he was saying that he never told us about the $300 deposit after coming from the back his attitude definitely changed and he started smirking like things were funny we were stuck the whole way on the Pike with no way to return he did not try to compensate us at all and

was just like well oh well he said it it was our word against his that was three of us that heard it he never told us about the $300 that you needed to hold the car

I HAVE BEEN TAKEN MY SHOP AT PENSKE: TUSLA OK ---1 CROCKER HILL TX. ----5 TIMES WITHIN A WEEK AND HALF.FOR COLLENT SENSOR .IT STILL DOING THE SAME THING .I HAVEN'T WORK CUASE OF THAT BUT I KNOW PENSKE IS GONNA WANT THERE PAYMENT.

I had made a reservation on Saturday June, 10th over the phone. I asked about the status of a Penske near me (4110 Columbia Pike Arlington, VA 22204 United States) and I was told that I was speaking another Penske (Alexandria,VA).

I made my reservation with one of the representatives and when I asked if I was able to make a reservation for the other location he told me he would call. He then hung up and proceeded to call me back a little later and told me that he was unable to reach them and asked me to ask them the next day if it was okay to switch my reservation with them instead.

I was more so hoping for him to do that for me but over the phone he expressed no interest in doing so ( do not remember the name of the representative). I then proceeded to go to the location myself on a run…

I rent a car carrier to pull behind my Penske truck last blew a trailer at 8pm.these guys lied to me to me all nite.we sit in ripen for 8hrs then I went got a motel room.then got promised they will be here at 1pm they arent..this is last rime I will ever rent from these guys..uhaul is so much better..thanks for making my dog and wife so stressed...u guys suck

This is a formal complaint about my vehicle purchase process. I sent in the items to be repaired within 15 days of the sales date, as required. Three of the items were forwarded to the repair shop but the fourth set of items was not sent.

Because of this I will need to lose additional time from work making a second trip to the repair shop if/when the remaining items are sent over. I emailed and called multiple times but no one responded to confirm the items were sent over.

I already wasted an entire work day because of this, with no rental truck provided to me by Penske while I waited for the repairs.

Additionally when I went to pick my truck up the items that were sent were not properly repaired. This situation is unacceptable. When will the remaining items be sent over? I need to be…

Driver almost drove me off the road in Universal City, Texas around 10 am

I made a reservation at Land Rover Chandler for my Range Rover recall notice. The reservation confirmation code X04FSFHO5R was made two weeks in advance with Jill Parresol for Tuesday, April 18th at 10am. I was told the service could take one or two days and I therefore asked for a loaner which was confirmed.

I live in Gold Canyon, AZ which is an approximate 45 minute to one hour drive away. When I met with Jill I was told they had no loaners and she missed it in my appointment. Needless to say I was not happy and left due to the fact I could not leave the car living so far away.

I have tried to reach the service manager and I have left two messages which have not been returned. This was my first interaction with your dealer and it certainly would be my last. Regards, Gerry Brown

I reserved 16 ft truck at Freestyle Penske Truck Rental. I get there and there's no truck so I got talked into a 26 ft diesel truck. They said it would be the same price. I put almost 13 gallons back in that truck at $54.

7 more gallons at $10 a gallon $87 and they charged me a cleanup fee when I swept out the back myself. I only used half the truck and got charged almost $300 for a 188 mile trip/move. This place treated me terribly and charged me way too much!!!

DO NOT USE Penske Truck Rental.

Penske Rental at Oakwood Village rep Cade is so disrespectful. He did not check his end and asking me about a rental truck that not even under our company, when I told him that I am not showing this unit in our system then he used the harsh words and the tone of voice was aggressive. Very unprofessional.

1) Message left on my phone his morning telling me they were going to charge me 656 dollars to fill up truck 2) I filled up truck. Was going to send photo proof but cannot because of size limit.

However I can email if needed 3) Apparently person checking in truck doesn't know the difference between DEF gauge and Diesel 4) You also might want to think about a way to secure your trucks when they are dropped off. 5) Drop off location was 3570 Shelby lane.

Denton Texas 76207 6) person I talked to was Porsha. Not sure of spelling 7) Don't think it's good customer service to be awakened getting g Message they are going g to charge my card and would I like to come back to Denton TX to fuel it up.

By the way it's almost 2 hours from me. Thank you

I interviewed for Penske, had enough integrity to tell them I was fired from my previous job, and she screwed me out of the job by not contacting me after she vividly stated I’d be contacted for employment in a second round interview. Who’s lying again?

On Feb 28 2023 the night shift crew literally took our deposit over the phone. Then when we caught a Uber there they say they don't accept prepaid cards but they accepted over the phone. They were rude and ignored me except for the blue haired lady.

We had no way to get back home and they didn't offer any help

First off I want to say I will never deal with mooresville , north Carolina. Thus is why first off I confirmed my reservation in advanced. 2 hrs before I picked up truck make sure the 12 foot truck was there and workjng properly.

I got there and it had flat tire then persistent giving me 16 foot in which was not what I asked. The closest truck was in statesville 27 minutes away on top of my 16 mins. 00 plus tip. I never in my life had to deal with this.

I moved before never had issue with a truck. I was told not to use this location because they had issues in the past. I dont reccomend using mooresville, north Carolina ocation. In competent people. Now dealing with getting discount.

There is a Supervisor that works for PENSKE 9525. Escobar Dr. El Paso Tx. 79907 833-647-1810 915-791-4000

Ezequiel Rodarte D.O.B. 04/25/1977 45 yrs old He has been selling Penske Semi parts that he steals from the company and he has his own truck company which he gets parts for too. We have report him to local Penske managers but he has them blackmailed just giving you guys a heads up there is cctv and documentation on all this you guys deserve better

One of your employees used fake pee to pass his drug test and continuously goes to work high. He works on trucks and this is extremely unsafe.

I have a complaint agaisnt an employee who used fake pee to get through his drug tests and continues to smoke before work and goes to work high. Your company needs to do better at drug testing employees who are working on trucks and coming into work high. I have proof and messages from this employee and would like to file a formal complaint agaisnt him.

Purchased vehicle Chevy/ turnersville, nj 10/21/22 had it in service 3x for same issue, never remedied. On third visit, I got the old fake it to Ford dealer. They know more?!!! I’m having more pronounce issues steering , buzzing, whistling when accelerating and never resolved.

They act like I have enough time to continue bringing my car there $31,000 piece of shit. The car can’t pass inspection by the way. So I can’t drive. how would that sit with anybody out there. Better off going to Vinny’s bargain car lot. Couldn’t be worse

My truck was towed from Tallulah, La to Meridian MS on 12/19/22. I Picked up the truck last night on 1/3/23 From Penske in Meridian MS. Upon inspecting my truck, I found that all of my personal belongings had been removed from my truck!

CB Radio Smart TV Blue Ray Player Clothes 2 Jackets TV Mount Shaving Kit Load Straps Oil Movies And a lot more. Penske stated it must have been a communication error, and everything is probably in the trash!

I was just informed that your company DENIED the repairs for this truck This truck has been in the shop more then we have had it on our yard due to not being fixed before we were told it was ready These are all the issues we have had with this truck Rear brake leaking – fixed by Brattain Check engine light/transmission light coming on – Brattain installed a sensor -Transmission light came on with in 5 miles of driving.

Brattain still needs to look at to see if it might be a short in the circuit board of the transmission is what they are thinking Front driver ball joint boot is torn Front passenger tire is defective All these items are things that should have been fixed BEFORE we were even given the OK to come get it. If anyone had done a check on this vehicle before releasing it to us…

I recently applied for a job with a local Porsche dealership, which as everyone knows is partnered with Penske. I am a young, educated 21 year old that has 3 years of customer service and I was applying for a job as a RECEPTIONIST..

I ended up having two interviews and as much as I thought they both went very well... I guess not? Lol.

First thing I noticed as I stepped foot into the Porsche dealership I noticed that it was 95% men and 5% women. Even the front desk receptionists were only men.. and older men at that. I thought to myself, there is no way they do not have a young female upfront.

I had high hopes with the reflection of how the interview went and I thought that maybe they would need a young female to make their workplace more balanced, but boy was I CLEARLY wrong. At the end…

I am a employee at Penske and I want to complain about payroll. They never returned my calls or talked to me directly about my payroll mishap. I work second shift and I even woke up early to reach out about the situation, yet everything was communicated though my branch manager which I don’t think it was fair to me.

The agent that was on the case went on vacation, so therefore I was trying to reach Crystal Street the manager which I never heard from. Hope no one will go through this.

Horrible client service, extremely unprofessional, and refusal for me to speak with a supervisor. I purchased a truck, not financed it, and I was charged the sales state tax of $1,500.

However, my sales agent said that I would pay the sales tax when I register the vehicle at my local DMV. I signed the Bill of Sale and noticed that the sales tax, for Michigan, was being charged. I contacted my vehicle sales coordinator, Erin Bermudaz to have the sales tax removed.

I will NEVER deal with Erin again, as I have not spoken to her after I sent in the wire of $25,500 for the sale of the truck. When you contact her, it automatically goes to voicemail. I contacted the sales department and the sales department contacted Erin, which she always responded and told the sales agent that the sales tax…

I rented a cargo van from Penske 09/28/22 thru 10/01/22, transaction #86469112 . This rental was one of the worst experiences of my life, but before I get into the details of that, I need to iterate that the van absolutely was NOT returned on 10/02/22 at 01:16 p.m. as is stated in an email that I received from the company, and why Penske would LIE about such a thing on a document that was emailed to me on 10/03/22 is adding insult to already significant injury. The van was returned by me on 10/01/22 at 07:20 p.m. It was left with Darren, an employee of Home Depot.

Now for the specifics of why this was the horrible ordeal that it was. To begin with, the morning after I rented the van on 09/28/22, Thursday, 09/29/22, I had to drive over to T-Mobile because my cell phone broke when the van…

Penkes committed fraud when they sold me a truck that they knew didn’t work. Did not stand by the 15 day agreement in let me give it back.

we bought a truck from you all about a month ago told us to go threw r &k financial and all they are scammers look at there review they scam a lot of people so before you referee people there you might want to look at there reviews. they scam people and don't give there deposits back.there a lot of people complaining

One of their drivers waved an inappropriate gesture (flipped off) at our school bus full of kids.

Over the last 18 months we have had a ridiculous amount of issues with the shop we take our rental truck to for servicing(4346 Allied Dr, Columbus, GA 31906). From over charging for months on end, having an expired license plate for 2 years, failing to notify us when repairs or services are complete, and flat out failing to actually fix issues with the vehicle.

These continuous issues have negatively impacted my company and it's ability to complete jobs for customers. These are the types of issues that lead me to telling other companies in our field to avoid making deals with Penske no matter the situation.

--I rented 2 trucks from your Louisville Kentucky branch at 2100 Stanley Gault Parkway 0n 3/30/22. I put down a 5,000 deposit for both. Reservation numbers 84063326 and 84063678. 00 deposits back. 00 back since May 19th. I've dealing with Parker Estes at that branch.

I cannot get a return phone call or email. I want my deposit back immediately. I run 17 trucks every day and never have this problem with enterprise. Our company name is Price-Coomer Inc and have been in business 27 years this coming February.

Never have I had such poor service from a reputable company like Penske. Your immediate attention on this is expected and appreciated. Don Price VP 859-509-3943

My name is spell incorrectly, Marlon This is the worse business rental experience. With low level customer service. On Thursday 27 September 2022. 00. Now the deposit is $150 + 92$. The truck was dirty like mud stains around, windshield dusty not clean cant see thru, inside smell horible.

I was charge for a hand truck i didnt even had one. Penske statement We deliver innovative transportation and logistics solutions that are vital to the success of the companies and people we serve. This is 100% Fake news on the Penske 6520-10 Location Temecula CA.

just refund me i didnt enjoy this experience.

I was driving home from work today, getting off the interstate there are 2 turning lanes. someone driving a penske semi was in the lane next to me, as they turned they did not stay in their lane, they turned into my lane, almost running me off the road.

driver could have killed me. does a 19 year old girl that’s barely even started life deserve to die?! no! i will not stop contacting until something is done about this. this person has NO BUISNESS driving a truck like that

We were issued 3 defective trucks in a one-week span and feel is it unfair to pay for a rental on vehicles with such poor maintenance, Our drivers spend over 6 hours on the road with your defective equipment. In addition, your Management and customer service is terrible. We have been renting with your company for over 10 years and this latest level of support and service, clearly indicates there are problems.

Contract 84723568

We were traveling north on 77 in Virginia at around 10:00 am. This driver of one of your trucks was all over the place and one time almost drifting into us. Just hope he doesn't cause an accident or worse go off the road. Trailer number was ,317819.

Thank you for your attention.

Rented truck Sept 27, drove 400 miles and truck broke down. Went and got recommend product. Still would not work 2 hours later service truck came, could not repair. Our son waited till nearly 11:30, man came to move our furniture to another truck. Took till 5:30 am.

Son stayed in hotel, missed flight home. Furniture damaged by loading in dark . Have made several calls nothing done to rectify. Told we would be taken care of. Nothing yet at all. The reason we chose Penske is we heard they were good. NOT Donna Linzenbold 7248540045

A Penske truck parked blocking 5 cars in, including mine. I waited 20 minutes calling security and the police. Nobody showed up for 25 minutes and I tried the passenger door of the truck. It was open and I got in and honked the horn for another 10 minutes.

When your employees came down they were extremely rude. I told them my husband has stage 4 brain cancer and this could have been a real emergency. He then became indignant and refused to move the truck. These 2 men were disgustingly rude to both me and my husband.

They could have moved 20 feet up or on the street to avoid this problem. I’m sorry you hire such rude, inept people to represent your company. I’m enclosing photos of the driver and the truck. Susan Stock 5837 Oak Bend Lane #206 Oak Park, Ca. 91377

I had a package delivered by a Penske driver today. My husband and I just finished having our yard landscaped. The driver backed over into our natural area and left ruts in the pine needles. He also damaged the rock bed by scattering them in the bed itself and also out into the driveway.

My husband and I had to get tools out and smooth out the damage and replace the rocks in the bed.

Also had to pick up rocks that were scattered out into the driveway. This was not major damage , but at the same time , the driver had a total disregard for our property. Unacceptable

i tranrisfer the payment 3 weeks now and still i don't have my truck.Meridith the person who handle the transaction cannot even tell where's the truck at.

I buy a truck from them in April , first they send my title to wrong address then when I call them for pick up my truck they said it’s ready to go , I been there and I find out there is some part missing now they want me to wait for 2 months for no reason today is July 16 and my truck still not ready they make wait , I call so

many times no one help me , I waste my air tickets , I come back with rental car and I also buy insurance which I m paying for nothing ,, Penske have very bad service and customer service , when I file for my money back for air tickets and insurance they just make me go in circles , I really want hire attorney now and gonna sue them I have all the paper work all the emails ,, I m in business for 12 years Bt this kind service I never saw in my life ,, if Penske want…

So I rented a truck from you and left the pick up point made it 5 Mike's away and the truck was shaking so bad you couldn't go over 35 miles an hour. Then we immediately took the truck back and if course they didn't have another truck.

So I had to travel 64 miles myself to get a different truck and the 64 miles back to my home. This took up my entire evening more gas for the truck and my car. 00 between the truck and my car.

After all this then you charged a my card that I didn't want to be charged. I want you to reimburse me for my time and gas money. Because I am the one that did all of the leg work. Not your company.

Took my truck in for service (wet and dry) and also told them about a sleeper light that quit working. The first working on it also did a transmission recall computer update, in the process broke the dash and computer link so it had to go to the international dealer.

They had to give me a sub the first sub was D rating, the second had bed bugs, the third left Memphis around 1230 pm on Sunday (Monday morning no one still knows where the driver or truck is), Tuesday they finally get a truck bought on form out of region, someone drove it here. I finally get the sub and during the inspections notice the AC works but not well.

I was told it gets better while driving, it does get better if you mean it completely stops working defrost and everything quits working. I get a call from the…

Started transaction 03/27/19 unit # 646790, in description premium unit ready to go. I was told by the salesmen transaction will take two to three weeks. We agreed to price $29,000, paid deposit $500 with credit card and wire transfer $13,500 as instructed by the salesman.

04/15/19 wire transfer $13,500 to PNC Bank , 500 First Ave , Pittsburgh, PA 15219 ABA Routing #043000096, ACC# 1029051703. The remaining balance of $15,000 was supposed to be finance through Premier Financing for 60 months with monthly payments of $340.

Automatic monthly withdraw was set. On 05/10/19 without my authorization another $13,500 was withdrawn from my account ( that's $27,500 already out of my packet) and still unpaid balance of $20,400 appears in my account. For several days I'm trying to solve this mess,…

I bought a truck from penske the truck was rusted the lift gate has rúst and it needed to be replaced penske told me it needed to be replaced the did Nottiing that they sale they wood do when i got my truck from there driver they Driver Drove my truck around the whole weekend the called me Monday even at 5 pm when got the truck the ac Belt was broker Speaker was busted penske has the truck in the shop for a Month still Didnt fix the truck i had to replace shocks on the truck out of my pocket i Would like to Speak with someone in the corporate office

I didn't do damaged to their truck, but i got the blame for it. Because I didn't look the roof of the box part. It has little dent. They trying to charge me 2600 dollars. I tried to explain that there was no way I can cause that damage on top of the truck.

I took that estimate paper Penske sent me showed my mechanic, He laughed. The price for labor is triple, and they change more parts on top of the truck that they didn't need to. It's ridicules. Sky didn't fall off the truck either.

When I open an account, I agree if I cause the damage, I have to pay the damage. Even I didn't do any damaged, I was going to pay some. Because 2600 dollars is too much for the little dent on top.

They saying I have to pay all. Well I said sue me. Because there is nothing I did wrong. I am not working with…

I rented a Penske Truck and the Headlights had not been working correctly. I had to drive home at night and it was a horrible experience. It was pouring rain and having the headlights not working correctly I could see nothing in front of me I truly do not know how I was able to get back home that day.

I suffered severe anxiety the entire way home and after from the experience not knowing if I would make it home. I feel that I should receive my entire payment back for enduring this awful experience. I also did not receive my Triple A rebate as stated. Fustos

Hello my complaint is about not doing the food inspection on the semi truck that I purchased. I flew to Arizona from Orlando Florida on a 6th of August. I proceeded to drive from Arizona to Orlando Florida when I broke down in Hammond Louisiana.

The cause of the breakdown was bad O-rings I had a coolant leak I was told to a repair shop in Hammond Louisiana stay there overnight and the bill was $1,900. I was told to let the shop do the repairs by one of Penske Representatives, I called Matt Penske and told them that the shop said if it's anything dealing with a rubber hose they can fix it there, if it's a metal line they had to take to the international dealership, the representative told me to go ahead and

let the shop repair the truck. , that's when I try to get Penske to reimburse me…

00 per day. He turned the lights off leaving me locked inside a chain padlocked 6ft fence. It begin to storm fierce lightning and rain. When the Officers got there and looked at the surroundings they said this is false imprisonment.

I still have the police report to backup my true story

Hello, I recently reserved a 16 foot truck for a 1 way move from Youngstown Ohio to Traverse City Michigan, (600+ miles) I am relocating to Traverse City for my job. I had put the reservation in online approximately 2-3 weeks prior to the move, as I would be driving down from TC to Youngstown in a car rental, and pick up the rental and load my goods that weekend and drive back.

The night before I was to pick up the rental I received a call from Penske, and they explained the truck would not be ready right at 9am. I was fine with that as I could get other things done in the downtime.

The morning of the pickup, Myself and brother headed toward Cleland Brothers Moving to pick up the truck, around 11am. On the way there, I received a second call from the company, explaining, that they indeed…

One of the Penske employees nearly ran me off the road on Saturday, September 10, 2016 in the morning. It was a Chevrolet Equinox, TX license plate FMD9033, Vehicle #131444. Vehicles were merging on the feeder of 610 north of 18th Street and the employee/driver sped up from behind cutting me off, nearly running me off the road way.