Philips

Thank You

I bought a phillips tv September 2022. Around the last week of July 2023 the tv began not working properly. The screen would completely fade to black after powering it on. When I bought the tv, I bought the extended warranty.

I have called customer service and have documented them all l, to try to get the tv either repaired or replaced and I keep getting g the run around. They have not followed through anything they told me they were doing.

They did manage to get a technician to come look at the tv and he said the tv screen is gone and the tv needs replaced. When I called customer support to follow up on that, they had no record of the arrangement of the tech looking at the tv.

I called them again today and someone was supposed to call me back before end of business , still no call…

I wish I could give a less than 1 star review, because it’s true.

I got the Phillips latte go machine and was so excited for it. About 2 months after receiving it, it stopped working but was still under warranty.

In may of 2023 I sent it off to Phillips to get serviced and they told me 2-4 weeks and I would have it back.

It’s not almost September of 2023 and I still do not have my coffee machine back.

I call almost daily and the customer service team comes up with some excuse to push me off. They say they are expediting the situation and they are not. I have called almost 30 times and still no progress is made and they won’t let me talk with anyone higher up.

I have never had such bad customer service and will never purchase from Phillips again.

It has been a true nightmare to get a refund from Phillips.

First the item I purchased was of poor quality and not what was advertized. After returning an items, i have called customer service a dozen times to get an update and i either get hang up or disconnected! Worse customer service ever!

I will never ever ever ever ever EVER purchase another Phillips product E V E R!!!!!

Personally I will never purchase another Phillips product. I purchased a 56” tv for my daughters 21st birthday. When she plugged it in, there was a black vertical line down the middle of the screen. I tried to take it back to Walmart where I bought it, but they said they couldn’t help me.

I had purchased a warranty through Walmart and they couldn’t help me. They said it was too soon. I had to contact the manufacturer. Boy that was a nightmare.

First it took two weeks before anyone ever responded to me and there was no number to call. After two weeks, they started asking me for different paperwork which I obliged. Not only did they want the invoice and pictures of the item showing its defect, they wanted multiple pictures of the serial number & the model number, basically every piece of…

I Purchased a LatteGo 3200 in December 2022- Have had nothing but problems ever since- Sent it back to Philips repair and its still not functioning properly- I've jumped through all the hoops with Support- I'm not talking about a $20 Proctor Silex- this is a $1000 Machine- I expect better. I want a new unit! My exisiting ticket number with support it Your ticket number is 944878

I am writing to express my dissatisfaction with a Philips toothbrush I purchased from Costco website last year. Despite being less than a year old, the toothbrush has already stopped functioning properly. I attempted to contact the Philips warranty department and uploaded a receipt as proof of purchase, but unfortunately, it was failed.

Following this, I reached out to customer service who name is Angeli for assistance. The representative asked me to provide a valid proof of purchase is an itemized receipt or document. She assured me that I would receive a response within three to five business days. However, today marks the fifth day, and I have yet to hear anything back from Philips customer service.

Moreover, throughout my interactions and chatting with the customer service…

Philips Remediation process regarding health-risky CPAP performance has been the worst imaginable. They give me a choice of a $25 check for my machine, or continue the process for the chance of a replacement. I took my faulty CPAP machine in for a $150 repair, and it is now my back-up/travel machine and works properly There is NO recovery available for someone in my circumstance.

Philips makes it nearly impossible to contact them, unless you want to generate a note to India. I am DONE with Philips products. They all seem to fail before their expected life expectancy.

Today is March 27th 2023. In February I purchased a Beard Trimmer from Philips the model number is MG5700. When I went to charge it the 1st time I could not get the cord to plug into the trimmer. I actually thought that I had actually thrown away the charging cord because it WOULD NOT PLUG INTO THE TRIMMER, so I ordered a new cord.

I ordered the cord number printed on the trimmer it said to use only cord number A00390. I ordered the new cord and it came in in about 4 days but guess what it would not plug into the trimmer either.

So now I have 2 cords identical to each other but neither one will plug into the trimmer. It is hard to explain but the end of the trimmer where the power cord plugs in has 2 prongs that stick out and then there is a divider between the prongs.

The cord has 2…

My first CPAP machine was a Phillips Dream Station. I liked it, and subsequently, purchased two more stations so that I would have one at home, one at the cabin, and one at the fire station so as to not have to constantly be transporting just one. With the recall, I filled out every form you requested, without fail, and received confirmation codes 2021062601335271, 2021062601334805, and 2021062601343932. The first one, ending in 5271 was replaced finally, last month. When I try to check on the other two, I receive a message that says "The information you have entered does not match the device registration on file." I don't know how that can be as it is your confirmation number.

I am not happy having to carry the replacement machine from place to place, after purchasing the two others to…

I want to complaint about your security department cause when I came to Philips service center on 10/03/23 morning to service my Philips iron, I park my motorcycle at the a space which already has another motorcycle.

However security asked me to move away my motorcycle, so I argue that why the other motorcycle can park there. He said it belonged to his boss. Doesn't being a security guard lead by example?

Subject: Complaint about faulty French Earphones

Dear Philip Company,

I am writing to make a complaint about the faulty French earphones I recently purchased.

I bought the earphones from a Philip Company store in french three weeks ago with the intention of using them for personal listening. However, I soon discovered they were not working correctly and contacted for help. They told me the earphones were made in France and were not eligible for repair in Israel.

This is very disappointing and I feel I have been misled by the store. I paid a considerable amount of money for the earphones and would have expected them to last longer than three weeks. I am asking Philip Company to provide a refund or an exchange for a similar product.

I look forward to hearing from you soon.

Sincerely,

I want to complaint about your security department cause when I came to Philips service center today morning to service my Philips iron, I park my motorcycle at the a space which already has another motorcycle.

However security asked me to move away my motorcycle, so I argue that why the other motorcycle can park there. He said it belonged to his boss. I don't accept that his boss can park there however me as customer cannot park there.

Spoke with their customer service team 4 times now on headphones that broke. 4 times now been told I am being emailed their information so we can get the claim started. Nothing received. Their customer service techs clearly work from home.

Reference recall : CPAP System One SN P10118919 OF46. Confirmation 2022062001152542 For over a year I have been repeatedly promised a replacement. To date I have not received one.

On 2/1/23 I again contacted Philips and was promised that a new CPAP would be shipped to me immediately and that an email would be sent confirming this and stating a shipping date. Nothing has been sent.

I am very disappointed in Philips and question the company's veracity and intent. I will file complaints with the proper regulatory agencies if Philips fails to honor it's commitment immediately.

Regards Bob Allen

Recently purchased one of your top-of-the-line shavers, the Philips 9000 Series. When the shaver came there was no charging stand which I thought was a mistake, later I found it was an accessory. I have purchased less expensive Philips shavers (3000 Series) and they always came with a charging stand.

Sorry to say but I find that unacceptable, never thought I would see the day when Philips would nickel and dime its customer. Thanks for listening

I have been informed that my CPAP recall (Confirmation # 2021091401865756) has been processed but nothing can be shipped until a new prescription has been sent in. Apparently your people were unable to connect with my doctor - probably since he is now semi-retired and only has office hours on 2 to 3 days during the week.

I mentioned this fact to my doctor during a recent office visit and he agreed to try and contact you but you have provided no mailing address or fax number with which to send this information to you. The only telephone number that you provide (888-511-2797) is WORTHLESS!

My doctor could not get through to you on this line and neither can I. Your "promise" to call back within "48 working hours" is a JOKE. I've been waiting for several weeks and have yet get a call. A…

Was promised a machine in September. Didn't receive it. Called told me it would be December. Haven't received any information from Phillips. I'm having respiratory problems and sinus infections. I worried about using a machine that can cause cancer and other problems I have heard about.

I can't believe this company didnt refund the money so people could purchase a safer machine. I've used my machine since 2017. Why is Phillips still in business that knew about these machines and risk people's health. I can't afford to buy a new machine.

I can't get another machine until November 2023.

Model no: HD3027/62 Bought a Philips rice cooker at 2018. Within few months of usage, spoil. Bring it to service Center to exchange. It all works well until just now I want to cook rice.. it blinks from cook to keep warm whereby the rice is not cook at all.

I call to Philips SG for technical advice to troubleshoot. The customer service officer name as “Maire” told me May due to malfunction. I also know it May be faulty hence I ask for temp solution. She can’t advise me anything for troubleshooting and recommends me to either walk-in or schedule pick up for technicians to access.

That cost $40 for labour cost exclude delivery fee or any spare part cost. I would rather purchase a new one. I did feedback to her abt the cooker is not durable. She don’t even apologise or anything or offer any…

I ordered this razor, which I will add to my images. As you can see this destroyed my leg. I noticed after my first use the foil was missing a section!!!!! I’m pretty furious at the way this ripped my skin, as I should be.

The scabbing is even worse right now. Please let me know what you are going to do about this, ASAP. Thank you

I called Phillips customer service to cancel my order 3 minutes after I realized I made a mistake in my order.

The support person was not authorized to cancel order!

She said you have to ship it to me, then I have to send it back and then Waite for my refund!

This is expensive for you to pay all this shipping and extra hassle for your employees.

Then their is the waste of my time!!!

What the heck is going on with your archaic Customer Service?

Amazon would have handled this issue over the internet!! Or a simple phone call to their 1-800- number.

Your organization has not interest in making your customers happy with products or service!!!

My order details are below!

Please cancel this order and don’t tell me it’s already shipped!

I know better!

Order 44032440674 Placed on:…

Bought a Philips TV a few months ago sound is out if sync. 2 months after contacting customer care still nothing has been rectified. They have asked me to do the same trouble shooting on at least 3 occasions. Really disappointed in Philips customer care.

After 2 months they told me they are sending out a USB to monitor it. This us after I sent them 3 videos showing the sound being out in it. It's really turned us off philips

On 4, October 22, I purchased a Sonicare Toothbrush 5100. Order 44029955349. Tracking ID 1Z9V788X6822647854. Emails received from you and UPS that the parcel is on the way and yet I haven’t received anything. Tracking didn’t provide any information. Spoke to Philips customer services and was offered apologies and another 20% off a new purchase.

Spoke to UPS and they cannot deal the problem until you request an investigation of the lost parcel. Could you please resolve the issue as soon as possible. Regards, M. Browne

I have been given the run around by customer service for months now regarding a warranty replacement for a coffee machine. I was told to return the machine to Philips in April 2022 and that they would send a replacement.

Since then, multiple customer service reps have told me it shipped but was returned by shipping company, a supervisor would elevate the issue, they are checking with warehouse etc. I was unable to speak with a supervisor and told me they would call within 2 days.

They did call but I missed it and was unable to call back directly as they never left a direct number. I have been going around in circles with them for months.

Finally, after saying I would file a complaint, I spoke to a supervisor just the other day. They offered me a coupon, sent me a water filter with…

In the past 2 years I have purchased 3 phillips norelco rotary electric shaving razors. 00 an hour for work. That's not easy to come by and support a family) All 3 of which have broken in some way shape or form.

The first the hinge and spring broke to open the face. The second I will say is more likely my fault from tapping it the sink to get the hair out. The bottom of the head cracked so the face wouldn't lock in any more.

The third literally stopped working 3 days after I bought it. Now that you know those things. I will make it quick. Ive used norelco razors for about 13 years. 2 of which lasted 10 years. Im not sure what to do.

I dont have any of my receipts of course. Irregardless im not here to get money back or anything. Like that. I know without receipts im dead in the water.…

Stop with the shitty adds you bellends...

I purchased a shaver in Aug 2020. It has stopped working. I have registered the product and contacted support. No one will help me because I don't have my receipt anymore. The shaver is under warranty and they won't repair it.

It still has a year left on the warranty. Not very good customer service after the sale.

The supposed expert was a joke. Offered no help what so ever, and made up information that absolutely cannot be true. We called in multiple time trying to fix this issue and got completely blown off as if we're liars.

Just complete dispresct and nobody will help anyone anymore. I'll never by another Philips item again, and will discourage others as well. The rep was caught in a lie, and when confronted about it, deleted the chats and ended the chat immediately, without so much as a goodbye.

An engineer took my 2 year old tv away to the TPV service depot for repair. (screen wouldn't turn on, died 2 days before warranty ended)

for a week i was able to check the RMA page that contained an updates field. https://philips-tv.infotip-rts.com/View.rts.IS-TPVision-9679943-01449FFA-0093D585 then suddenly it stopped displaying, only the page that link leads you to now displays.

Track order takes me back to the page you can see, request activation code does nothing and there is an error in the html script.

for days the support department patronised me by asking about my spam folder and telling me to try different browsers, i had already done so the problem isn't my end.

It's now been 11 days and i have no way to check the status of my 50" panel. The person dealing with me hasn't…

just bought Diamond replacement heads. using one for less than 2 weeks and have lost 3 bristles. it’s awful having them come off and i fear choking on one or swallowing a bristle. These are your aithorized brand heads. What the heck is up on the quality.

never happened for years until this batch. frightening.

case reference 02589732 - sound TV ambilight

I've asked help about sound on my ambilight TV: I recevied answers completely useless, that did not help me in any means. then I recevied a survey by email asking my feedback, but there was no link to give my feedback I found the overall experience very frustrating I promise never to buy Philips ever again (I've been a loyal customer for 20 years+)

Purchased a Philips Sonicare Toothbrush directly from the Philips Sonicare webstore because they had a 20% discount coupon at the time.

The 20% discount code did not go through on THIER OWN SITE and when I called their "customer service" line, they assured me that if I placed my order the discount would be retroactively refunded to my credit card.

Here I am 2 and a half MONTHS after my purchase and still have not received the refund for the 20% discount. I have called Philips every week inquiring about it and they have done NOTHING but give me the run around. Excuses like "your case has been escalated, and you should have your refund in 3-5 days", "a supervisor will call you back in 24-48 hours", etc have been the routine responses.

I finally got so sick of dealing with them them that I…

My house has 21 Philips light bulbs CFL Reflectors 23W EL/A R40 120V. At this time I need to buy 3 of them, but in the stores tell me that this lights bulbs has been discontinued. Can you tell me wher can I find them or what is the substitutes for this lights bulbs? Thanks,

My 5000 series razor only six months old cut my chin when I used it this week and this is the first time in my life an Electric razor has cut me

I was expecting a dental rebate for $50 for a teeth whitening procedure that I never received. I have contacted Philips numerous times only for them to tell me the rebate has been issued and the check was received. I have never received a check from them and would like my rebate.

The tracking number is 862813249 and the check number that I never received is 68148618. I have been disputing with them since April 2019. I would like for them to issue the $50 rebate and I'm sure they know by now that there was no check that was cashed.

3/4 operators were useless and rude (yes it took 4 operators for this simple issue).

I specifically asked that a component not be ordered if not under warranty and it was still ordered. 11 USD and 15 USD shipping for a little nose trimmer attachment.

Be aware if you are ordering online that the customer service is bad, the accessories are way over priced and they are likely to misunderstand what you want in the order

I have bought a philips wireless presenter model no. SNP6000/97.

It says it is plug and play supported but its not I am above average pc user so I decided to update the drivers manually if I can find it anywhere.. I searched Microsoft drivers googled it on youtube philips website nothing the drivers are nowhere on Internet asper my knowledge.

So I contacted philips if they can provide me with drivers

UNFORTUNATELY I SPOKE TO ABOUT 10 PEOPLE ON 10 DIFFERENT PHILIPS CUSTOMER SERVICE NO. All are saying they dont provide service for this product.

My question is who provides the service for Philips products if not philips?

Very lame and shameful company. Shut it.

I have a philips sonicare toothbrush hx9360 150512 that stopped working altogether. I have been trying to get this issue resolved for about 2 weeks with Get Human, but can't get anywhere. I would like to have this toothbrush replaced as an one time complementary, because I am a 80 year old window with a fixed income, and can't afford to buy a new one.

i enjoyed using this toothbrush. thanks.

FIRST OF ALL I HAVE A BAD EXPERIENCE OF PHILIPS PERSONAL CARE PRODUCTS. SOMETIME THEY STOPPED WORKING DURING THE WARRANTY PERIOD AND SOMETIME SOON AFTER.

I BOUGHT AN EXPENSIVE ELECTRIC TOOTHBRUSH. WHICH LASTED 30 MONTHS FROM DATE OF PURCHASE. PHILIPS ARE SAYING NO SPARE PARTS ARE AVAILABLE SO WE OFFER YOU LENIENCY DISCOUNT OF 40% ON NEW BRUSH. I BELIEVE IT IS NOT A MATTER OF LENIENCY THEY SHOULD HAVE A DUTY OF CARE TO THEIR CUSTOMERS. AT 40% DISCOUNT ON THE BACK OF BAD EXPERIENCE OF THEIR PRODUCTS IT IS NOT WORTH IT.

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I ve bought your Tablet from computer shop in Cairo. and they just tried the power button but never tried the sim cards openings ! At home as soon as i opened it i put the sim cards in their 2 places .. Tablet never SAW them or READ THEM . I TOOK IT BACK to the shop in 4 days .. they should ve exchanged it immediately like any respectable shop as i m still within 14 days of purchase but they Refused n sent it to ur agency which has naturally issued a report in their favor refusing to exchange it !!!! This CHARADE can not happen in any Respectable place or any country that respect the buyer rights. I m asking u to plz either refund or exchange it for me.

Deena Younis +201001424420 GM . Tv presenter,Director, Script writer.

This has got to be the worst along aide Amazon, My iron broke last week the temperature gauge fell out almost scalding me from the water inside. I phoned 29th, after getting absolutely no where on your Facebook messenger. After 40 odd minutes on the phone arguing to get a supervisor on the phone because I couldn't understand the call taker (even though it's philips uk) she was most put out she had to leave her desk to walk to the phone.

A new iron was sent, I finally used my new iron yesterday to AGAIN NEARLY GET ELECTRICUTED there was water pouring out the bottom (video sent). After being asked several silly questions (was the water lid shut) clearly this was shown in video (what water did I use clearly states use tap water).

Finally I phone AGAIN & told a new iron is being sent. Are…

I was in need of a tv for my bedroom and ended up reluctantly purchasing one of your 4k 55 inch tvs. Gotta be the worst tv I ever purchased. It will not connect with my wifi. After 2 months of working with this thing I'm at my wits end .

My other tvs or connected wirelessly and operating fine. Didnt have to do very much to get them working however the Phillips is just plain non functioning , useless I'll never purchase another one of your products again.

I bought a Philips Mixer Grinder HL 1631 (2 Jars) from Best Buy Show room at International Trade Fare on 19-01-2018 Now it is Malfunctioning and not working. It has two years warranty. Appreciate if you please arrange to get it back to working again. I have called your customer care center no. 09613737777 of Best Buy many times but there is no response and not send any mechanic/engineer so far .

With best regards

Sohel Rana Khan 266, Senpara, Section -10 Mirpur Dhaka Mobile : 01913526034

2017 as the previous shaver had stopped taking its charge. 2018 the same thing has happened again with the new one. I rang their consumer care team and spoke to Yota, she has refused to replaced this again. She claimed that the guarantee was valid from 2015 (which was the original shaver) so therefore was out of date. 2017.

How do we stand on this please?

philips daily collection hand mixer 300w dead.

Very bad poor service in patna 8298670331 plz call me for more information

We registered a complaint or LED TV on 4th oct, 2017 and till 27th oct the complaint have been not resolved. Customer care service have pathetic response, just giving numbers to contact and no one picking call. This is not the way to handle customer.

We want the problem to be resolved soon

I have a pair of Philips A3 PRO headphones. All the documentation that came with them and everything online states that they have replaceable ear cushions that just twist off. I have tried and cannot remove them so they can be replaced.

Multiple contacts with their customer service just gets a standard cut and paste from the documentation even after an explanation that I have tried that. I have asked if these headphones actually have replaceable ear cushions and the documentation is incorrect. This is just ignored.

I have tried customer service in Australia and Hong Kong and after the first couple of emails they just ignore the problem. If I could give their service department 0 stars I would. This will be the last Philips product I ever buy

Phillips screeneo projector 1590 bought in October 2015, it began losing sound, once or twice during a film to begin with but got progressively worse. I bought new HDMI leads but did not solve the problem, I contacted Phillips and after constantly being passed around different departments, I was told the tech department would e-mail me with a solution.

I followed the instructions sent but this did not solve the problem, then the picture broke down, turning greed and faded. I have rang Phillips several times over the last couple of weeks, spending hours trying to talk to their call centre in India, being passed around again and told they would call me back within hours, which they then fail to do.

I have emailed them and they have ignored my emails. I wish I could give a minus score, I…