PODS

My delivery was scheduled for April 2, 2019. The location I had asked for it to be placed was a much easier and with more clearance than where it was brought to me to load. The road or the load had several power cables much lower than the one at delivery location.

Load site was a dirt driveway and nothing about the load site was better than delivery site. The driver called on April 2nd. I had an appointment I couldn't miss so I wasn't there and had clarified that with dispatch when scheduling.

There were a lot of problem from the point of placing my order until now and it keeps getting worse. Because of that I got to the point where PODS mistakes were costings me far too much, not to mention the cost of the unit to begin with.

It averages out to about $300 a month. Mike, the manager at…

We contracted with PODS on 7/25/18 and accepted delivery of 2 PODS on 10/8/18 to our address in Indiana. At the time we contracted with them, we told them we would want to store in San Antonio for several months and ultimately have the PODS delivered to our new address at zipcode 78026.

Now as of 4/4/19 we are requesting the PODS be delivered and are now being told they can't be as PODS no longer services this zipcode. Are you people insane? How can you just decide to no longer service an area for delivery when you have a signed contract agreeing to provide service to that location?

We have made 9 calls so far with no resolution on what happens next. To make this situation even crazier PODS does deliver to Pleasanton, TX which is ONLY 10 miles from where we live. I need answers and I…

We chose PODs to store our belongings for a couple of years while we traveled and found a new home because they advertise nationwide delivery so we could settle anywhere. We built a house in Oysterville, WA not even thinking we needed to check to see if they would deliver because they said they can deliver anywhere in the nation.

Now we are told they do not deliver to our area. We are retired and have no way to get our belongings without hiring an independent moving company, which will be a large added expense on top of the $450 per month we’ve paid for over two years ($10,000+).

They should have not advertised nation wide delivery if they don’t deliver nation wide. I’m even within 2 hours of a PODs storage facility and they still won’t deliver. They should honor their advertising.

I had a delivery for a Pod to be sent to my house to move across country. on the th of April. They showed up on time and waited most of the day for the Pod. no one from Pods bothered to call about any delay.

When I called "multiple times" I was told it was still on schedule for that day but guarantee as to the time. we waited, and waited, and waited until late afternoon. Only then did I find out your company had a screw up and no one was going to make it that day.

They told me the driver had too many hours used, and didn't have enough hours left to make a run?? What a bunch of crap !!! I don't know what kind of BS that representative was trying to sell but- My god cant you come up with a better line of crap than that.??

In any I told them…

If there was an option to give PODS 0 stars I would, this company is an absolutely customer service nightmare, one of the worst experiences I have even encountered. Delayed our pick-up almost a month with the POD blocking entrance to our entire garage, since we have an electric car this left us without the use of one of our vehicles.

When my husband had to use the electric car he had to sit for an hour to allow it charge at a station (a complete waste of his time). PODS only offer $250 for compensation for this incredible inconvenience, but could not justify how they came up with that number.

They also never called my husband or I back, after we had to call in to try to resolve the issue numerous times. I spoke with countless managers in their call center to no avail. I have each one of…

I requested a pod to be delivered to my home that would be to fit a three bedroom home with a kitchen and dining room. No appliances and a couple of shelving units. I was told that all I needed was a 16 foot container.

Needless to say that my belongings did not fit in a 16 foot container. 00. 00 a month in just rental fees. I feel and know that I should not be charged for someone else's miscalculations who is an employee at PODS.

I am on a very fixed income and this a great financial set back and burden for me. I also had to pay additional money for the packers to pack the 12 foot container. 00 a month…

Dear POD,

Trying very hard to deal with the debt collector POD hired to collect payments. I'm an former military member and I have had some bad luck. It's been difficult to getting on my feet after being homeless for several months. Throughout all of my tragedies, I have continued to pay something if not all my required monthly payment on my POD. I recently talked to your Tina Teems of E Office solution and her supervisor. They want me to pay and excessive amount a month which I can't afford. In February, I did tell them I would get my taxes and pay them up but my taxes was taken from for a prior debt I owed. Now they want me to pay $500.00 per month. the last arrangement was $335.00 and I made good on that which was last month. I didn't break that arrangement, but they said I did. I have…

Beware of the contents coverage.......... PODS is a convenient way to store your belongings while you are house-hunting and moving out of an area. It beats having to use a storage facility as you do not have to load and unload a storage unit off of your premises.

The gripe is in the monthly storage fee and the complete lack of communication from the customer service agent in regards to the insurance coverage ($10,000 in coverage). 94 for a 12 ft POD which included contents coverage of up to $10,000.

At no time did the customer service agent state that this was an OPTIONAL coverage that you can decline. It was rolled up into the quote as standard practice without discussion. 99 POD fee for the 12ft unit. I did not know that this was optional until I had arranged for my POD to be delivered…

They do not communicate about your pod, money's etc. My pod got delivered and it rained and it filled with water. I moved after I got a new pod and now making payment for transport and they can't locate a 1900 dollar check it sent.

I tracked it and post office said they received it, I'm yet to get get a call a e mail as my things are held hostage. The company is a nightmare don't use them be smart rent a u haul. Worst experience ever.

And they want to charge me a rent fee I was never told about.

The invoicing is causing me to be frustrated with Pods customer support. 00 balance. I will see legal council if this is not resolved quickly. Never recommending this service to anyone again.

Billing problems with PODS. I am being billed over for payments made. Its happen before but its always something I have to pay to resolve and the customer service is so stressful they don't know whats going on with any other department.

Would not recommend PODS to anyone else. I will try to resolve this again but no hope, will report back if I can get this fixed.