Pollo Tropical

went to you coral springs location food spilled in bag all over my floorboard in car due to them not shutting container. tried to call store no answer called cust service over 7 times no one contacts back. escalated it numerous times no response this is the worst customer service I have ever encounter in 30 years of being in this business

The brown rice was hard and burnt areas The chicken had blood/ red visible The black beans was full of water.

You can hear the staff laughing loudly amongst each other. Not professional.

The cup that I asked for water was not closed properly all the water spilled on the table.

This was a horrible experience.

Store 2.minutes away... Paid 10dollars for old cold food

No.sides

I have made a complaint about a visit I had three months ago and I was told that I should receive a refund for the two receipts from my order and yet nothing this is very bad customer service care for customers.

I ordered delivery through the Pollo Tropical app on Wednesday, June 21st in the afternoon. My driver got lost and the food was never delivered and I need my refund. I called the customer service line 3 times and never received an email about the problem.

My order number was #19176430298595333.

Purchased two avocado tropical chop About an hour ago at ft laud on s fed highway. It was awful.... chicken had no taste and was overcooked 2 bites and I threw it away. 00.

I did a complaint already was supposed to have received full refund no one has contacted me as of yet for an issue that I had in 05/11/23

Order food delivery got cancelled but never got refund and never received food this is bad service.

Pollo tropical located at 11806 Biscayne Blvd, North Miami, FL 33181 Store # 10015. Some of the staff members are extremely rude. Starting with the drive thru staff. He was yelling at me due to me asking for a refund.

The manager whose English was hard to understand did not take my order into consideration based on what I needed. Manger felt she could give me what she wanted which was burnt chicken which resorted to me demanding for a refund.

I stood at line for more than 30 minutes waiting to order the food and about more 30 minutes waiting to be ready, this is ridiculous, and they don’t care about that, working in slow motion, talking etc, was in Deerfield Beach, military.

I'm a customer and I always buy at Pollo Tropicall, but whenever I order Party Bundles online I have problems with the order! The problem starts when I arrive to pick up the order and they don't even see the order and still laugh at my face.

The second problem is that they always change something that was ordered in the order, for example, if I ordered pork, they put chicken. Sauce is always delivered to me missing something and they say they don't have it at the moment!

In other words, I always look like a clown, because they don't stop laughing at me! Besides, I always leave with the order 40 minutes later, because they didn't see the order and prepared it in advance! My order number today was number 17646428682878976.

Placed at the address below! 2320 N Federal Highway Pompano Beach,…

Ordered on doordash. No chicken in bag sauce container 1/4 full fries not even half full. I have ordered several times in person at Fort Myers location never been good or correct.

Wife went thru drive rheu and ordered 4 steak platters which took alittle bit was confirmed . take 25 minutes Them laughed about ut. tp alot of polls never had that disrespect and not caring gabout it. Terrible employees with no care about your company..

it was at 122 av sw 26 st

The Brandon Location is a freaking disaster. I’ve not seen that many people be that unproductive ever. At least 9 employees one of which was smoking weed just outside the back door had zero work skills not to mention common restaurant courtesy.

This place has gone so far down in the last 3 years that you can’t get napkins, plastic wear or condiments without re waiting in line to interact with these incompetent and careless employees. And no, the restaurant was not busy it was not lunch or dinner rush and the drive thru was dead. Do better PT.

Went to the store in Oviedo and ordered two large tropicops one of the avocado one and the and a pork one Also ordered a avocado special salad. Got home and the two tropicops were small ones. The avocado not cut up just a half of a avocado.

The avocado salad the avocado again just a half of one not cut up and no cilantro sauce drizzled over it. Nothing like the picture on the order board. Very disappointing.

99. It’s no way you guys are serving that piece of fish to someone it’s like you took a sardine out the can and slice it in half. I went to the drive thru and had to get out to return it.

This the very first time of being disappointed. You advertise a whole slice of fish that sit on a platter but that’s not what we are getting big disappointment. Choose Tilapia instead. For $10 big

I bought a small TropiChop for dinner. It cost me close to $10 with taxes and I couldn’t believe what I got. I told the lady that handed the meal to me that the serving or amount of food was rediculous for that price.

She said the amount was measured and that’s how it is. I left very disappointed and later regretted not returning it. I got a meager amount of rice and the toppings and 3 strips of steak. Wow! Now the system does not let me upload the almost empty container with food sold at pollo Tropical for almost $10

I never wanted to raise this as a racial issue but will do so! I live near by Pollo Tropical & try to frequent this location. My sister & I who are seniors had seen the commercial for the new Fish platter that looked wonderful!

We went for dinner & only 3 people dining & a young man (gay) who was laughing & singing, & was a little annoying. We ordered the fish platter & even the flyer showed the fish with a nice topping!

When he brought the platters over to us, the fish was in pieces all white, no spices & a huge eye sore. I told him this is not the fish advertised or even in the picture on the counter! He looked at me, started laughing & turned to the cooks behind him and said something in spanish that had them laughing.

I was humiliated & very upset! I will never dine there again &…

5484 N orange blossom trail orlando, Fl 32810. Total disaster. This is the 3rd time I write to complain about this store. They have no clue what they are doing. They are very slow. I witnessed total incompetence. Look at your cameras.

They need help, better training, or hire people with experience. I go because I like the food, but the service is horrible.

Made order at 2:22pm. Got my order at 2:54pm. It was a chicken cobo with pull pork. For 2 people. My mom is 89 years old we waited to long. One of the person behind the counter told us customers that he has only two hands.

Will not return to that restaurant . The service was bad .

I got a bad service. Through DoorDash ordering my food from polo tropical I need my money back to my debit card that was very disappointing I got no black beans no silverware food was. Old as ice like what the fuck is this.

Bad service not the first time this happens

My experience in the last month has been the worst customer service I have every experience in my life. On the last 3 occasions my food has been wrong cold or burned and old quality. The managers has no customer service skills just rush you off and you're not greeted with a smile or energy I love the food that's why I continue to go only to be mistreated and disappointed each time is disappointing.

Incredible!!! Service with racial hatred and very disturbing to say the least. This manager was either being very ugly and intentionally ripping my mother off or she can't do basic math.

Also I am concerned that because of their blatant discrimination in purposefully giving us very poor service,they are forcing me to speak up they might either spit in our food or worse. Please look into this matter.

I was following something in pollo tropical yesterday it's a shame for the company, a manager who does not know how to speak with an employee for me I consider discrimination. I was told she is the general manager of the store.

this lady speaks in a really high tone with the employee, I see that she does not respect anyone she is not worthy for this position what I see today it is a shame being that customers, if I see a such a thing the same again when I come to consume in this store myself I contact the labor department to say there is a job it is total discrimination in Pollo Tropical. 50 N University Dr Plantation, FL 33324 United States

I ordered on the app at 634. I arrived at 7;00 And was not ready. Still at 745 no food no one helped us no one cared. Other people are waiting to pick up and order. The worst service I have ever experienced. No acknowledgment at all.

And when i ask they kept saying 10 minutes I left without my order and now have to Fina other arrangement for my family Absolutely will never visit this location again and i want a refund since i did not receive my order

Hi I have been coming to this pollo tropical for over 8 years and with in the last few months it has been the worst pollo tropical to ever go too . How do I go there to it chicken and they telling me its a 20 to 30 min wait time for chicken really that is ridiculous and the staff is the the same anymore from when this pollo tropical ran as a A+ store now it’s been garbage and

I will never step a foot in here ever again. For me it’s a D- now garbage. Change your staff cause it will soon be a F- soon and I will tell everyone not to go to this one store ever again ….

Visited the Pollo Tropical in Aventura on 11/27 the black bean container was handed to me with the lid off I showed the person at the drive-thru he gave me a bag when I took the bag out of the car the bag broke spilling black beans and all over the front seat of my 2022 Alpha Romeo it’s unbelievable the young guy at the window didn’t clean the container and put a new lid. I was taking dinner u to o my 94 year old mom needless to say there were no black beans.

as a past customer that used to frequent polo tropical often that I never will do again, yesterday I not only was riped off on price but food was awful I ordered ribs and the order consisted of three ribs and then charged extra for rice and beans each separately totaling over $16.00 and polo has been going down hill for long time but this was the straw that broke the camels back I quit and will never go back to polo and if polo didn't get with it they will soon be out of buissnes

00 + tax. I was told I should call back on Monday, today, November 21st to place the order for pick up Tuesday, November 22nd. 13 and could not care less regarding my other conversation with another rep for less money. 13.

I told him I would be contacting the corporate office for a refund, I do not accept the fact that I wrote down the first quote and he would not accept it. (I really hope the conversation was recorded) he all of a sudden became hard of hearing and made me repeat my credit card number 3 times.

As he repeated it back to me, it was all incorrect time and time again. Wondering where you get these people to work for you when they cannot understand clear ENGLISH ! I requested a supervisor and he would not connect me telling me no one was available nd he would cancel my order…

I start working for pollo like two months ago as a cashier was a blessed to work with my manager JOHANA Garcia But is so sad the i have to live beacuse the assistant manager and the employees Put the manager in the position if I don’t live they was going to quit on her just beacuse they don’t have any quality to work as a Tim and

do better for the company Adrienne as a assistant manager she don’t do anything just talk in the phone and the ones work in the line they don’t have any respect for anyone they don’t like you they make your life miserable: is a good company to grow went you like work for people and the worst i was looking for a position but don’t take a chance they will do things for you to fail.

they don’t have any professional knowledge and with costumers they don’t do the…

I went thru the drive thru at the Stuart Florida location. they forgot to give me my dinner rolls also I ordered the steak tropichop bowi and the steak was literally burnt also black beans and onion was missing not a happy camper

Visited the store in Davie with my family. Worst possible service I have ever received at this location. Multiple employees standing around doing nothing while the line kept getting longer and longer. My order as well as the 2 people ahead of me came out wrong.

The entire time this was going on and as well as the entire stay the manager was sitting in the dining room on her phone not even paying attention to the staff.. the only employee who seemed to really care was the cashier who told me she is brand new.

She asked for help twice during our transaction on the register and the manager still didnt get off her phone and pointed at another employee to help instead of doing it herself.. And f I could give zero stars i would.

I have been in the line for 30 mins and still have not gotten my old order. This is pines blvd you guys need to be locked down the service is terrible. Too may things on the menu and not enough staff.

Sick and tired of this service . You all need to go

This was the worst customer service ever received. Order taker must have been on drugs or not capable to take order, almost walked out of store without a part of order glad i checked. Horrible experience and won’t ever be going back even though my wife likes.

ordered chop chop with pork got chicken and there was a hair in food when i returned home. 0 star!

I went to the Port Saint Lucie store in Saint Lucie west on 8/31 around 9pm, I ordered 1/2 chicken & beans with rice, and a small order of Plantains, when I received my order I was in a hurry to make my way back home apprx 40 min away, before I left I opened the container of food and poured some of the beans on a portion of rice so I could eat while driving, as I ate a portion on my drive, I could not see the chicken at that time and

just picked at what was on top, and when I got home put the order in the refrigerator. Yesterday when I went to eat the rest for lunch I actually got a look at the chicken, since I ordered a half chicken I assumed it would be a whole half chicken, however; that is not what I received, they put what appeared to be an old dry breast on the bottom, each piece of…

This Place never has the rum sauce that I love and they seem to not be able to get the order correct..The food was not fresh.I will not be dining here anymore.

this is the 2nd time i ordered the new wings, the 1st time they were burnt & did not put the dipping sauce in the bag. I decided to try them again, thinking maybe it was just a bad order.

I feel like , if we dont give feedback, nothing will change. thank you for your time. sincerely, Walter Roberts

5720 Wiles Rd Coral Springs, FL 33067 United States

6:45 PM today August 6, 2022 - ordered a Cuban sandwich and a quesadilla wrap. Was told “sorry but those items are still frozen”. What? I said “it is almost 7 in the evening” but was told “sorry”. This location has always given horrible service and I make every effort to drive to a different location but this is the closest to me so sometimes I relent and just go here. And without fail, this location is just terrible in customer service and the staff seems extraordinarily lazy. Frozen Cuban sandwich AND quesadilla at almost 7 PM??? I’ve lodged complaints about this location in the past and judging by online reviews NOTHING has changed.

M. Ford

Visit Cutler Bay Pollo Tropical, 7/29/2022

After having some minor surgery, I did not feel like cooking and I had seen some advertisement for chop bowls with avocado that looked good, so I decided to order online and did order 2 dinners and some soup. My phone ap said the food would be ready in 15 minutes so I drove the 2 miles. On the way, the phone updated to say the food was ready. I was tired and hungry. The ap told me to say that I was coming to pick up and my name. When I went in, there was no one behind the counter where you order so I spoke to a woman who was bagging items. She couldn't speak English much, and she looked at 3 ordering tickets behind the counter and indicated I should pick one was mine. They were not mine and she just threw her hands up and walked away. I said…

On Monday, June 6 at around 7 PM I went to the Pollo tropical at 800 University Dr. in Coral Springs. I ordered two chicken soups and when I got home I was disgusted to find note not only no chicken but all the other stuff wasn’t in there either!

It was just broth and yuca. The soup was obviously burnt because it was black specks in it and it was water down didn’t really have a flavor. If the soup was burnt they should not have sold it! They just should’ve simply said we’re out of soup or we don’t have it tonight.

This location has been going downhill for a while now!