Pottery Barn

I am about to put a complaint about the customer service at the Mall of Ga with Ms. Amy by misinformed to customer and change the story about the rug being clearance with extra 15 %off but didn’t by changing story that it was not even though it was and didn’t appear on the receipt. Mr. Matt who I was talking on the phone hang up on me when I complained about it. I will put a compliment at the business buero with code of ethics by lying to the customer which I found out after I got home. I will never go there and do anything about this incident ... horrible customer service and not admitting that they were wrong by telling customer wrong information and deceiving customer.

I will write a letter to the corporate office, business beuro, web, maybe sue them? My husband was next to me and now…

I have been a loyal Pottery Barn customer for 15+ years. I have purchased thousands of dollars of furniture and bedding from PB. I wanted to let you know about the WORST customer service I have ever received from a retail brand.

I ordered the Chatham Outdoor sectional – Order number 081287554152. This morning they delivered the sectional WITHOUT the cushion set The cushion set is sitting in the warehouse and could have been delivered with my sectional. However, they told me the truck was full so I had to wait to receive the cushions until 6/27.

I have my sons’ graduation party tomorrow night and have no cushions to place on my furniture. I will be sure to tell every person that asks about the poor customer service experience I have experienced with Pottery Barn.

When I was talking to…

If I could rate on a negative scale it would be a negative ten!

Customer service isn't it anymore! Stores need someone that enjoys their job, not someone who has absolutely zero compassion or heartbeat to them!

Exam your stores! Tulsa, OK

potttery barn has the worse customer service of any company I have delt with I am currently furnishing a ten room beach house . the store manager i placed the order with, only wanted the sale for the store she gave me false information pertaining to when the order would be delivered .

She simply lied to me. i have been waiting since april 28th for my order. 00 now i will never purchase form you again

Order #080736283642 Placed on March 14, 2018. Initially received a estimated delivery date of 4/4/2018, then was extended out to between 4/10 to 4/19. Didn't here anything from anyone so I call cust. service on 4/16. Spoke to Eve and she sent me to Shelby in Furniture.

Shelby relayed to me that my order was sitting in warehouse and ready to ship. I should receive a phone call the next day. She gave me a schedule number, HUZ0020088 , so that I could ref. the order when they called.

Waited for the phone call. Never came. Call Cust. Serv. today, 4/18, spoke to Tamiko who tried to be very helpful and locate the problem. Admittedly, she could only go so far, apparently no one can speak to the delivery company.

In other words Pottery Barn and the delivery company don't communicate. When I…

To whom it may concern,

Earlier today I visited the Pottery Barn in your Danbury CT location ready to purchase the Banks Dining Room Table (link at bottom of email).

I walked in with my husband and my 2 children waiting for someone to assist me. After about which seemed longer than 20 minutes of associates passing me and not awknoledging me, I walked up to the register to ask for help and the associate said "I'll be right with you".

Another 10 minutes go by of no one helping me, meanwhile my two kids are playing with their own stuffed animals not even touching anything in the store just minding their own business. I was SHOCKED to see an associate at checkout eye me across the room and told me to shush my kids waving her hands up and down RUDLEY and extremely unprofessional.

All I came…

I was just asked for feedback by Pottery Barn Customer Service. The interaction with their representative (Brianna) was pleasant. She addressed the shortcomings (and apparent incompetence) of personnel involved in the order-taking and shipment of the items we ordered. Unfortunately her efforts were not successful.

In brief our first order was #062529896272. It was for three (3) gift wrapped wedding gifts (1 duvet cover #4032280, 2 shams #4036745, and 3 sets of flatware #6887702). The difficulty was that all items were assigned one tracking number. The subsequent delivery of only three items (the flatware) (in a carton #1 of 1) caused all three items to be marked as "delivered". Fortunately we were able to question the UPS deliveryman who we know for years. There was no other packages.

I…

Used the online Pottery Barn and ordered a light scone. At the delivery page, it listed one page delivery and stated it would be delivered the next day if ordered by 6 p.m. I then received an email indicating it would take 2 days to receive the item. When I contacted customer service I was informed there was not next day delivery available and only two day delivery. If I selected and paid for next day, I expected to receive next day. Pottery Barn is engaging in deceptive practices on their intent site. Here is information from webpage:

Shipping Method, View Shipping and Processing Charges - Standard, Next Day (+$17.50)

- Orders placed before 6pm PT Monday–Friday will arrive next business day. - Orders placed from 6pm PT on Friday–Sunday will arrive on Tues. - Gift card orders placed…

On January 8th I ordered a quilt and shams from Pottery Barn online, order #060079755782 and 060079764802. I have not received them yet which I expect to next week. My complaint is I ordered this in 2 orders because I should have received a 15% off coupon and then I was going to order the quilt to receive the discount.

I did not receive the discount and for some reason I went ahead and ordered it, now I see you have 20% off 2 days after my order. Should I reorder and send the original one back to receive the discount.

I am a first time customer and a little upset about this.

Ordered furniture online. Delivery email sent. On hold 28 minutes to set up delivery date. No luck. Called Pottery Barn customer service and got date. Date cancelled and rescheduled by email date and time to be delivered. Received email confirm of date and time.

No delivery at appointed time. Customer service said delivery was cancelled. No one notified me. Now, customer service trying to figure out what is going on.

Over a few years I have ordered about 15 of your throw covers along with the pillow inserts. Truthfully, I have spent countless hours picking up feathers everywhere in my home. I am now at my wits end with this problem.

Why would Pottery Barn use the fabric they use to cover these inserts when they don't cover the feathers well. I know for a fact there is better fabric (good ticking) that can be used. It makes me mad that in order for these feathers to stop coming thru the throw cover I will have to replace them.

I am a good customer of Pottery Barn and I would appreciate a reply as soon as possible. I can't imagine that other customers have not had the same problem.

I ordered a headboard with BP in the Pottery Barn store. The delivery date was set for a month later. I had to call and change the shipment address and that changed the date of delivery. On the new delivery date the dispatch sent the truck to the wrong address.

When the doorman called, I spoke to the driver who was beyond clueless and then customer service called to say that they messed up and did not give dispatch the correct address. They offered me any day I wanted for a new delivery date so I picked the following Tuesday.

On that date, the truck never arrived and I never received a phone call (despite the fact that I confirmed it with them the day before). It was not until I called them that they admitted that the headboard was never put on the manifest for delivery.

I asked to…

Pottery Barn has some amazing furniture and home furnishings that one could really love to have. I have gifted a modular bar buffet to my husband and he really loved it. At Pottery Barn one could really find some good collection of furniture that suits your home.

I purchased some drapes and curtains for my apartment. They have good quality products which I am impressed and would recommend this to anyone who is looking to buy some home furnishings. My order was delivered on time and they kept me posted on the status of delivery.