Roto-Rooter

I had two drains that were clogged. One was my laundry room floor drain and the other was my upstairs bathroom sink. Note, I had spent over $10,000 dollars on a bathroom remodel. The first gentlemen who came out fixed the laundry room floor drain but could not fix the upstairs bathroom sink drain and furthermore 1) broke my Kohler sink stopper mechanism, 2) scratched up my sink basin 3) left a leak underneath the sink basin which then

warped the inside of the cabinet and 4) left a mess of black gunt on floor, walls, etc. I called and complained and was told I'd have to pay for another trip out. Asked for a supervisor/manager and he basically accused me of lying and that it was my fault.

I then sent in a corporate review complaining and they decided they would send a second gentleman free…

address: 175 e 9th Ave suite c Runnemede NJ 08078 I recently had a terrible experience with Roto-Rooter when I called them for assistance with basement flooding caused by heavy rain. From start to finish, their service was filled with disappointment and frustration. Here's a breakdown of the numerous issues I encountered:

Inaccurate Estimate: Upon arrival, the technician provided an estimate ranging from $2,000 to $7,000 for the required work. They assured me that my insurance would cover the costs, which turned out to be a complete lie. This misinformation was misleading and caused unnecessary stress.

Unreliable Cleaning Staff: After signing the contract, I was promised that the cleaning staff would arrive promptly at 8:00 am the next day. However, they failed to show up until 1:00 pm,…

Roto Rooter is the worst. My rental house got flooded in September 2022 and foolishly I went with Roto Rooter. My wife and I requested to see footage of the underground camera they used. They only showed a small portion of what was found. A faulty sewer pipe.

I paid over $14,000 for labor including the pipe. The abatement and restoration was way overcharged. My insurance adjuster told us a third party was charging us for the restoration which I'd not standard practice

The agent from Roto Rooter came to my house and assessed the damage. His name was Floyd Tompkins. I provided him with the insurance policy and he advised that all of the work would be covered by insurance. The only part that wouldn't be covered was the cost to snake the line which was roughly $687. Since he advised the rest would be covered by insurance, I proceeded to use his services as he advised he would take care of it with the insurance company. The completes the remaining work which is restoration of the sewage that seeped into the front yard and basement.

I fully expected the restoration costs to be covered by insurance. After Roto completed the work, I receive a call from our insurance company a couple weeks later and they advised that none of this was covered by…

On the 3rd paid visit to OU home we requested and paid for a scope be performed and requested a video of the scope. The techs videotaped the scope and said they would email the video that day. The next day I called and notified Roto Rooter that we had not received video.

They told me the IT person was working on it. The next day I called and notified them I had not received it. I was again promised it would be sent. The next day a “manager” called and said it would be sent to me within the hour.

I never received a the video. At the time we were trying to close on the sale of our house. Too late now. 00 3/10/2030.

I had roto rooter unclog my drain for $325 that includes using camera to do diagnostic last week. Paid them in full but Marcos the technician said he does not have the machine to do the diagnostic that he needs to come back. It's been more than week already calling them everyday to finish the job but not given attention.

This is ridiculous I filed multiple claim December 24 it is now February and still waiting on photos from this company.I never witnessed something so unprofessional in my life.I reach out no call backs or anything.Management never answers the phone or anything this is sad.

I had a slow drain issue, and a Roto-Rooter tech came out on a service call. We talked about the issue and what he could do. I have no house clean out so he said he would have to pull a toilet.

I asked him if he uses a cutter to clean the clog and he indicated yes, and his supervisor would be out later to video the line. After pulling both toilets and just snaking the line his supervisor showed up.

After several attempts to get the camera down the toilet piping, I was told there was too much scale to send the camera any further. Long story short, the two toilets were pulled, the tech snaked the main and no video of the main was taken.

Alot of guessing but I was quoted two days later to dig up and install a clean out, descale approx. 00. about a week later the system backed up again. I…

Almost been 6 hours since first calling them?! I spoken to 2 locations, called 8 times, spoken to 5 people including a manager last time and they keep telling me that someone will be here within the next couple hours, it's almost been 6, so far. No one that I've spoken with could give 2 shits including the manager.

If I could I would make this 0 stars. Two weeks a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base. I have spent 2 weeks trying to get an answer from someone about taking care of the tree that they left there and replacing it.

I have gotten the run around from everyone until today. I was told that the owner didn't want to deal with me and to refund the money for my sewer fixing, and good luck to me on finding another company that will help me when I need it done again.

This was passed onto me by a woman at the Cedar Rapids office, who tried to look for a tree for me, but at this point I was already upset and said I wanted the refund. She was nice in the beginning, however she was not today.

I also spoke to a different in…

On October 4th techs came to clean 2 lines. When they said they were done & my lines were cleared I believed him so I paid him $781 & signed the signature line on his tablet. I didn’t see that I was signing saying that I was satisfied that my lines were all cleared.

Only gave me box to sign. I was trying to check if my washer would drain before they left. It wouldn’t. He said it was my washer. I knew it wasn’t. They came again on the 6th& said they were getting some stuff to clear but couldn’t clear it all & when his jet was back from repair shop I could pay him another $300/hr to try that.

I got a bank loan for the $781. No one has called or come to fix anything since. I’m washing clothes & dishes in my bathtub when I can. I have children & we are all stuck without kitchen or washing…

the above invoice number was issued 10/04/2022... has few issues: 1- the bill was added wrong by $70.00...once i know this i called couple of weeks ago...and was told that within 24 hours I would receive a call and to date no contact of me...

2-The service made calls three times and problem is still there and from the first call the technician should have know plus the other two that is now the obvious the the toilet is a 1.6 gallon flush and need a 1.8 gallon flush...the service was on time but the so call plumbers aren't licensed and/or supervisor enough to direct us...but new how quickly bill us $541.00 for labor...plus $12.00 in parts plus taxes..

Bottom line the bill was over charged and still we have the problem wasn't detected but the 3rd time call before the tekke look at it i…

Someone came out gave me the wrong information stated I need three pipes stated that it was $1,300 to a change the pipes did not check the drainage to see was it stopped up has cut a dry hole on the wall in my garage for no reason not supposed to pay $l06.00 his gave me wrong information.

If I could give zero stars I would... Sadly, by reading other people's reviews it looks like this company is a repeat offender. Stay away unless you want to pay to basically be taken for a ride... We called to get our sewage drain cleaned (as every homeowner is advised to do every couple of years) and upon showing up the first thing that the tech did was to say that our line was ballooning and

it was collapsing and that he was going to call "his manager". After quite pressing sales tactics we were presented with a 10k estimate to place clean-outs in our line, saying that otherwise, we would have had a sewage backup in no time...

When asked why it was so expensive of an estimate, after a quick google search we were able to see that the average cost in Denver for such a procedure is $3K,…

We had a technician come out to clear a drain on Thursday, Sep 1, he came out and spent about an hour and ran a regular snake through the pipe, told us that it might have to be ran from the top of the house down to clear the clog he left and charged $160.

I called another company on Friday they came out tried to snake it with a regular snake for about 10-15 minutes and then they used an air snake which I was unaware of until they pulled it on out cranked it up to 40 psi hit the trigger cleared the clog right away. I was just concerned about the charge for the 160 because they did nothing, now I did sign the contract.

But I was amazed that the technician did not know about an air snake and it could’ve been done very easily. I contacted the customer service at the local Roto-Rooter. Todd…

Sewer back yup Tuesday it’s Friday no one will call me I paid 16,000 up front and my 84 year old mother can’t take a shower and has to use a bucket to go to restroom I think that’s a reason to file a complaint no sighn of when it’s going to be fixed no one will answer the phone I guess your company hates elderly people I will be in contact with Akin’s army channel 13 maybe yellow answer their call

I woke up this morning 7/17/2023 and discovered water all over the interior of my house. fix the leak! because my plumbing is too old 1996. But will replace the entire pipe lines. Never Again! Will submit my complaint to BBB.

Total of my bill was $4306 for repair of 6/19 and 6/21 of 2022 if someone came give me a call and give me an explanation i will appreciate.thank you

I had your camera guys out two Saturdays ago and they told me I was to contact Don on the next Monday. I called and tried to get him under sewer and drain and plumbing Supervisor but each time I got Tom.

again this is Courtney McNeely 816-915-1209. I'd appreciate a call back.

I've owned my house for 3 years, my first house. I dreamed of it my whole life. I worked hard, built a good credit score, and was finally able to get it! This last weekend our sewer backed up. Sewage started coming out of the bathtub and didn't stop and I couldn't stop it.

For 6hrs the water came up over the top of the tub and onto the floor. Roughly 2 1/2 inches of water stood on the bathroom floor for 6 hrs on a Sunday while I waited for my home warranty company to find a plumber.

My husband was at work and I was at home tending to the damn of towels that I built to at least contain the damage. I finally got tired of waiting and googled 24 hr plumbers. Roto-Rooter came up with a decent star rating so I called them.

I told them it was an emergency and that I had sewage rolling out of…

May 15, 2022

Dear General Manager:

I write to you regarding your plumber's unethical business practice and outrageous price.

My tenant had a pipe leak at the patio storage room on September 2021. The Roto Rooter plumber came to repair it. The spot of leaking could by located by leaking sounds. Mike preyed on the desperation of inexperienced consumers. He charged exorbitant sums of $900 for the reason he needed to search the whole area for the leaking. We accepted his price only to see him breaking small holes, cutting pipe and fixing it with coupling fitting within an hour.

I worried about his repair quality and the reliability of the surrounding connections. He said we need to pay more for the surrounding joints changes. He suggested to re-pipe the whole house with an astonishing…

00 When I was called, I explained the technicians came four days later and I had no water problem. In turn they said they would spray an antibacterial and then they left. O. Number LC4B683208 I am disputing this bill, as it needs to reflect the service provided.

I made appointment for 6-8 pm they called 7:50 to cancel they are running behind terrible way to run a business make people wait for nothing

They said they were waiting on a part on Wednesday. It’s now Saturday evening the plumber never called me to tell me it would be Monday when they find out about the part. They left me hanging with no water or call backs for 4 days now.

And they still have no answers. Don’t use roto-rooter they don’t care about you

I would not even give them 1 star they turned off my water never called me back it’s been 4 days without water

On may 10 2022 i called this location, the company dispatched Jordan Budway to my home. I advised him that all drains were plastic, he said the solution was to DIG and replace a section of 3 to 4 feet with plastic pipe.

I ASKED him SEVERAL times to snake or auger the main drain to clear the clog. he said that might cause more damage to the pipe and refused to do so, INSISTING that digging was the solution. I felt he was UNTRUSTWORTHY and said I would get a second opinion.

The next day I had another plumber come and snake the line. The problem was not roots but a physical obstruction. I feel that ROTO ROOTERS plumber, JORDAN BUDWAY was deceitful and untrustworthy and was trying fraudulently scam me a 71 year old senior.

I called the Toronto office and asked to speak to the owner to…

I had hired Roto-Rooter for unclogging sewer. The technician suggested cleaning with water jet machine which cost over $1800 with tax. I had agreed, however it did not solve the problem. It is still unclog. Then the technician snaked the camera and saw a breakage in the pipe.

He contacted his boss that the pipe need to be change, which we did for over $12,000 for the service. A couple of days later the problem still not solved. Then the tech snake the camara and found another breakage which cost over $5,000.

About a week later another $3500 to fix another broken pipe. In total I spent over $20,000 fixing the pipes and it is still not clearing out. I don’t know what to do and how much money I need to spend.

It is an ongoing never ending process. I think I am being scammed. Can somebody…

One year after having roto rooter service a collapsed sewer line they have had to return twice and they want more money because their employees didn't get my line completely open as they made me believe, now again I have crap in my basement and no answers from them except pay more get more service.

Someone please contact me Mr. Courtney McNeely 816-915-1209 anytime I'll be waiting for someone with promising information. Thanks So Much.

My paytam coupon don't receive me 1 month it's panding

Raleigh area. A plumber came out to check a sewage backup. He charged me 600 dollars to diagnose. Then he told me I needed a new backup valve and he would have to go through concrete to get there. The estimate was 4900 dollars.

I called another plumber when the backup occurred again. They charged me 225 dollars to diagnose and fix the problem. He said even if I needed a new valve there would be no need to cut through concrete. He showed me what he found in the camera and the opening that would be used if I needed a new valve which I don’t.

Your plumber showed me nothing. I was lied to and will never use your company again not to mention I paid 600 dollars for nothing.

Called roto rooter at 5 pm. I was told earliest they had was 7p. I received confirmation email saying 7-11p. I received a phone call at 1115 which i missed but called right back. I was told the techs were finishing up a job and would be here shortly.

They never suowed ip and had to call them to discoger that it was pushed to next day. Unacceptable

The kitchen sink faucet and shutoff valves in my rental apartment need replacement.

First plumber (cell#667-701-5698) came with estimated $750 (it is already overpriced since it is just less than one hour job with about $100 parts). Although we agreed on the price but the plumber cannot do the job since the building water supply need shutoff in order to replace the shut off valves in the sink cabinet.

Finally the building decided to have water shut off on 8/10/21 (9am-2pm) and I called Roto-Rooter to schedule a repair time on 8/10/21 from 10am to 12pm and expected to pay $750. When the 2nd plumber (he said his name is James with cell#443-336-8317) said he needs $1500 which is doubled as compared with 1st plumber's quote (I have the invoice).

At this moment, I am stuck since I have to…

2 days no show with an appointment Unnecessary jetting. 1300.00 dollars later and no resolve

Got a new sewer line in Nixa Missouri at 308 N. Missouri Avenue. I paid the bill, have a 5 year warranty that I can't use. Springfield roto rooter at finish up backfilling, destroyed my neighbors yard. They also buried manhole covers under 12" soil.

My housing on water main got broken during the work and they reported it to me and the city who had to stop water leak after they hit it digging. They sent someone who was never here to replace it.

I told him where the water line was and he dug with backhoe anyway breaking the water line again. He tried to lie to the city of nixa that his guys didn't break housing and they were trying to please customer.

City of nixa put him in his place and said the guys DID report it and for him to get out of the way. I can't ever allow such incompetent,…

Beware of these professional scammers! I called for a plumber another person showed up which I thought was the plumber and he was from their water restoration team that I wasn’t aware of coming out. They never communicated with me about their water restoration team coming out besides the plumber!!!!

So, this guy shows up saying they would need tear out my kitchen (which was just remodeled a couple years ago) and I had water damage on a completely dry floor and they had to call my insurance company which put me in panic mode because I thought I had all this damage!!!

I was tricked into signing a contract because I thought I had water damage and my homeowners insurance company had to get involved!!!! Come to find out I had Absolutely no water damage they came with some blowers and now I’m…

Company lied about appointment time. I had an email confirmed of the time for 6 days prior to appointment. the people i talked to did not care at all about the situation at hand, adn teh plumber himself had complete apathy towards my plumbing problem.

Siad it would take him 4-5 hours to replace something when it should take 1 hour.

Sir I earned 5000coins in rooter app and given my paytm valute but money is not received my paytm valute those seen panding so please help me sir Thank you

Had Roto-Rooter out last Thursday to unclog a main drain to my kitchen and bathroom and they came out and snaked out the drain and it was working fine $244 later. The technician convinced my husband that it was to our best interest to have the pipe "jetted out" for an additional $191 the next day.

Never once did he say that there was any risk of damage to our pipes if we had this done. When he came out to "jet" the pipe, the equipment that he was using got stuck in our pipes. He proceeded to tell us that we would need to "pay" for them to dig up our yard to get their equipment out.

My husband told the technician that he had a real issue with that and that he would need to speak to his manager. The manager told the technician to leave the equipment in our pipe until after the weekend and…

On 10-9 we had a back up. Called Lakeland FL, they were prompt getting there. They ran camera spotted a clog cleared. On 10-20 happened again, came out next day ran camera said we had a belly pipe, as I understand is uncommon for PVC but can happen.

Called a new plumber for an estimate to dig up slab if necessary. They of course ran a camera first. There are 2 baths and washer running to wye. Apparently the Roto guy only ran through the same side each time which showed clear.

When new plumber ran them ALL he found a clog in the other side. So, we paid them to clear the clog. It cost us $450 to Roto and $250 for the other plumber (Stuart Plumbing, Lakeland Fl) to clear the line and they have uploaded the video so I can clearly see the wad of paper.

If they can provide the same service at…

I had a major sewer problem and roto rooter fixed it and they were very professional.

However I have been trying to contact my mortgage company and they always give me the run around. Now mikey fiorio says he is calling a lawyer Monday to put a lean on my house. Roto rooter said the mortgage company sent out a check which we never received.

One mikey florio made a wise crack that I was out shopping meaning I spent money on the check which I never received. I was told it was never was cashed and they no it has not been. It is not my fault my mortgage company is incompetent.

A real professional does not harass a 75 year old woman. My main complaint is with mikey florio. Thank you.

I have called Chase Bank and stopped payment. (INVOICE No. 203712 - $94.99 / 8/13/2018) after speaking with other plumbers. Apparently my request was entered too late and I have a $94.99 existing charge on my account. SO HERE I AM EXPECTING – AND DESERVE – A REFUND.

Something is blocking my basement drain. I am not sure what it is – but I suspect something fell down the pipe. At least ten or twelve years ago. But, up until now, has not obstructed water from passing thru. I had a basement flood maybe eight years ago and the water drained past the ‘unknown object’. I have had a dehumidifier draining into it the last three years – without any flooding what-so-ever.

That unknown object has been in there for years (at least ten, maybe twelve) and water has bypassed it successfully all these…

Called and was told couldn't get tech till next morning. They called at 8:30 and said jet was being repaired and had to reschedule for 1 to 4 . At 2:00 they cancelled again. Even though I explained it's a multi unit building with children no flushing toilets and sewer water backing up in tub .

Oh lost the days pay all so waiting. They should have said there was equipment issues I would have called another service. Stay away from these liars and broken

00 to fix it. The man came and spent almost three hours trying to fix the clog from the garage sink then had an argument with my husband because he wouldn’t try to clear from the kitchen . the next day I have a real plumber genius plumbing fix in less then an hour thru the the kitchen we are seniors and feel this is no way to treat people.

Will not use again and have told every one we know not to use this company for anything.

Called for a quote to have a drain reinstalled for a washing machine outside of my house, like was there 2 yrs ago when I bought this house, like at least 75% people have in Hawaii, Eddie shows up is there for 3 min. ” Still waiting for a call back on WHY.

This should have been easy 2 hr max job quote. Instead I’m getting jerked around. Never had a problem with Rotorooter before. Wow.

Our basement flooded from roots in sewer pipe. Worker said roots from Redwood 9ft from our sewer line on our property. Then came multiple root clogs, flooding, root augers, clean out installed. then root clog so bad rotorooter excavated my driveway and replace damaged pipe.

after informing neighbors they called local rotorooter multiple times a day. They were then SENT A LETTER STATING WORK DONE WAS BECAUSE OF BAD PIPE. I forgot to mention camera ran multiple times. Told had years and years left in pipe.

That letter was used in court against us. Right now I'm in tears. My phone 541-404-0746. And there is more.

A Roto-Rooter plumber broke a pipe trying to rod a sewer line on Saturday night. 5 hours of work. He was not licensed, at my home until 9 PM Saturday night and confirmed with dispatch there would be a licensed plumber between 8 am and 10 am Sunday.

At 1:50 Suday I received and invoice for $812 to fix the problem created on the original call- he also said I could voice my concern about the damages to my home as three carpets and the sub flooring of my kitchen sink were damaged. I have called the Lombard Illinois corporate office at the phone number 630-519-6710 5 times today to voice my issues and was assured I would receive a call back from a manager to address my concerns and bring resolution to our plumbing problem as we have no water and sewage…

I had an issue with the drain connection of my kitchen for more than a week. We then contacted Roto-Rooter and they did the best job. The plumbers came in on time and fixed the issue. That is not all, they gave a 6 month fix to the problem and ensured that nothing would go wrong before that for sure.

Roto-Rooter ensures that their people come on time and fix the issue and complete the task in a neat manner. Good job by these guys. I think one can call them in future as well. I liked the fact that they cleaned the entire place after the work and kept it very neat without troubling me.