Rushcard

I opened this account in 2017 and I am not aware of the phone number that was on the account at that time so they won’t let me dispute a fraudulent activity that was made. I was able to verify EVERYTHING but that.

Who remembers a number from 2 years ago. I have a 5 month old son and I can’t even go get his milk because I have no money. This is not ok and very inhuman like. I will be cancelling my services with this bank.

I have done everything your company has ask me to send over and over just to get me a new card to be able to go home to a family funeral and seem to not get no where your company hasn't got a problem with receiving my money and now I have to wait more days and not being able to get my money

I have been a RushCard holder since 2014. My husband and I both have been receiving our direct deposit to our RushCard. We went thru rush because we needed our money sooner to pay our rent and bills ON TIME.

They advertised that their customers could receive their direct deposit up to 2 days sooner. Well they Lied. For the past 6 months we have been receiving our money as late as Thursday night. In the beginning it wasn’t this way as we were receiving our money Wednesday mornings as early as 12am.

When we spoke to a rep about the recent changes in our load,the rep had no answer to why it was a sudden change. It just doesn’t make sense all of a sudden. The only response we are given is to contact our job and we have done that already and we both know for a fact, the pay period ends on…

been calling and talking to ppl even they supervisor and yall telling me the same thing since February i would really appreciate it if i can speak to the OWNER of rushcard cause this doesn't make any sense then top it off yall dont even have a bank i can go into to get my money and i been trying since February me and my kids been homeless due to me not being able to get my own money yet yall keep deducting money from my account that i cant even get my own money but

yall can take it and leave me with nothing so can yall please have the OWNER get in touch with me are give me the information to talk to the OWNER thank you i really appreciate it me and my kids missed out on a lot due to this nonsense

My card was cancelled when i didnt ask them to.I cant access my funds and then charged me 35.00

00 on 18 September 2019. 00 was taken off my card saying I overdraw mu card on 14 September 2018. How can YOU make a prepaid debit card overdrawn at an atm. Then they refused to transfer me to an supervisor because I didn't know the phone number that I open the cards with in 2008.

When I can access my account over the automated system with my social security number and card number. I also had my lawyer listening to the telephone representative JOAN not wanting to transfer my call. And stating my card was overdrawn. SEE YOU IN COURT

2019 about me loosing my card. The only option on the automated system was to cancel the card. I pressed option 3 as prompted. An agent answered and asked me my card number or social security number, date of birth, phone number and address.

I was trying to explain to the agent that I no longer live at the address on the account. That I needed the replacement card to be sent to my friends house or my job. They said they couldn't do that unless I changed my address by faxing in a letter of request..

I asked what items did I need to do that. They said I needed a photo id with my current address on it. I told the agent I didn't have a current address I'M homeless. She then asked me for a utility bill in my name.

I once again tried to explain I'm homeless and don't have housing or any bills…

They are the absolute worst company to Go with As far as prepaid cards go. Do not go with them. When I applied online with them I put in certain information, such as my updated phone number and email and then they decided to put in old phone numbers and email so

I never had access to the account and I can never get my money when it was time to go online and do my banking and I’m still having trouble getting my money to this day. Nobody speaks English they’re all from another country and they make it impossible to get a hold of anybody there then my balance keeps dwindling down and they tell me they can’t give me information on my account. Total frauds

Dispute #: 12050410 Card ending in 9016

I have been a customer of Rush card since 2007. And they do not care!!! I feel like they are read ing for a script and cannot say anything different. Not even a proper response to question. Very frustrating talking to someone in another country. And after today, I AM OFFICIALLY DONE WITH RUSH CARD!!!

On March 13, 2019 I got breakfast and must have left my card or dropped it. At lunch, I went to look for my card and I could not find it. I checked my transaction history and noticed 3 unauthorized charges.

$15.33 for Big Lots in Van Nuys, CA $9.30 for Burger king in Canoga Park, CA $26.37 CVS Pharmacy Canoga Park, CA

I called right away. I had my card cancelled and requested a new one. I also requested for dispute documents to be sent to be via…

Customer service cancelled my card without my authorization. 00 for rush delivery to receive my card. I didn't authorize this to begin with. When I asked to speak to a supervisor above her, she kept giving me the run around.

I am going to have to have my money go elsewhere. I can't believe thses people, can u borrow money from somewhere else. The very first rep hung up on me. Bad bizz

They have been holding my money hostage over a phone number I had 2 years ago. I wish I never even heard of this company.

I wouldn’t even give them any stars my card had been expired since January 1st 2019 and I have been jumping through there hoops to be able for them to send me out a new card so I can use my money off of it... worst CS ever and worse Back office that can’t get things done in a timely matter They took the money out of my account but still refuse to send out a new card to me.. I just them 0 stars they are the worse prepaid card ever

Company asked for documents to send me a replacement card I sent to them three times and no results.when I requested this i had already changed my address and they still sent it to the old address i want my money from this company.

com) and this stupid card is not working and I have been trying to call ya'll to no avail. My pin number is not what I put in a request for and some body at y'all company is stealing money off my damn card.

My new contact number is 573-482-8747... somebody need to contact me asap to fix this mess or be sued. Sincerely, C'Allah

I have been on hold for about two hours now and have not spoken to no one.

00 check was stuck on the card with no way to access it I had no money for food or gas to get to work and ended up getting late fees on all my bills so

finally I break down and spend the 35$ to get my card sent overnight so they give me a tracking number and the next day it says my card is delivered at my front door so I rush home and the card is not at my home so I call ups to see where the card was left and they tell me in aurora at the front door I dont live in aurora havent for 6 months and

I verified my correct address every time I would call i.... So i jump in my ae and rush over to my old apartment 30 mins away and theres my card on the ground outside for anyone to take. I call rush card customer service and im told that owe it was a computer glitch and they feel bad and will get…

Rush closed my account without informing why. They sent me two checks. Every check cashing place I went to wouldn't cash the checks. I been wrestling with them for over 2yrs trying to get my money. What can I to get my money?

I have requested to update my address but due to financial fraud being done but I have sent my documents four times and they are telling me they can’t see the copies all four copies in color and black and white from three different facilities

i had reported my card stolen but when i called the next mornin all i got was the run around

hello my is Dekeshia carter i am writing to let you guys no that i cannot use my card beacuse win i call rushcard they could help me so if you guys can call me back and help me to try to take the money off of my card thank you my phone number is 2516486856

I have been with Rush card for a long time for me not to be able to get information on my account I have never got asked about no address on the account I have moved my address not the same... This just started Saturday when I called the number then when I call Rush they have me going to the same representative can't talk to no supervisor and because I can't answer the five questions which the only one they keep asking me is about my address I had to use my social to get this RushCard not fair to me has been a loyal customer to y'all I'm thinking about getting a lawyer.

com I need to hear from some one just got off the phone with him again same man from Saturday

i have requested a replacement card three times, the last time it was confirmed but never received card, every time i request a card i get charged which is not right, now i have funds on my account i cannot access, because they deactivated a card i was using until i received my card in the mail, now i need my funds returned ,and i need to access my funds asap

CUSTOMER SERVICE IS HORRIBLE. 99 BACK!! BEEN DEALING WITH THIS SINCE AUGUST 2018. IVE SENT ALL THE INFO/PROOF NEEDED/REQUESTED/REQUIRED TO GIVE ME MY MONEY. SO WHY HAVE I NOT BEEN GIVEN MY MONEY!?!

I contacted Rushcard on 11/1/18 and requested that my account be closed out and my funds mailed to me due to poor customer services practices by Ruchcard customer service. I have been a member with Rushcard over 10 years. I spoke with a customer service representative and a supervisor on 11/1/18 and was assured that a request was being sent to the main office to close my account and send me my funds.

I then spoke to another representative on 11/6/18 (Jeff Employee Id# 2058405) and was told that he would send another request being nothing had been done. I called yet again today 11/9/18 and spoke to customer service and a supervisor by the name of Coco (employee ID# 073925) and was told yet again that another request was being sent and it would take an additional 7-10 business days.

Since…

On the 26th of August my phone was deposited on my RushCard I tried to do it online account and I put in the wrong PIN number so I try to go back on and it said press in Old pin number I did but it wouldn't accept it kept saying invalid pan so I tried to go my benefits to another card of someone's That was supposed to been a RushCard but

it wasn't so I cancelled them the funds to be put back onto my card now today is the 4th of September my benefits is not on my card and RushCard sent my benefits in a check to someone else I am homeless because of this the whole 900 winning a check to someone now I can't pay my rent I wasn't able to pay my rent and my name is Bridgit Levy

I have never had a worse experience with any prepaid bank as I do with you guys and the fact that my card has now been blocked for ten months and I have faxed in my documents well over five times now and you guys either dont get them or they get rejected please explain to me why you guys are hell bent in keeping my money.

You guys have now ruined my daughters birthday and multiple other bills that I needed to pay because I couldn't use the money on my card I am so fed up with this I have now sent my driver's license in three more times today

o. Box 537 has to be attached on the letter in order to receive my mail i call today to let them know... 00 for a replacement card first of all I haven't received my card i shouldn't have to pay for a card that I paid for the first time and never receive rushcard I'm done

your service member's are rude why can t we contact dispute department? I have been a member for several years I don't get why you are such a large company you must have done this action a million times yet you also don't give your customers a corporate ladder to climb when they need help. there has to be some one in charge

I had a replacement card sent to me at 4600 sth27th street by rush card rush card used ups ups did not deliver my package once I found out thyat I didn't received my card that day I called right away to have another one sent out which I received the secnd one at the same address 2 days later I was charged 35 dollars for both time it was sent I never received the first card they told me while I was ordering the second card that they would refund the money for the replacement I never received I never received no funds I have called about 8 times rush card put in a offline request they say 4 times never received my refund for the first card I asked a supervisor if I could dispute the transaction she said no this is crazy all I know for sure is I was charged for something I never received or…

No communication as to why deposits are not being posted...customer service rep lie and always blame the employer...this is becoming a habit with late postings...we are dropping Rush card ..company is not reliable and not honest I

I've been with rush card for 11 years and all throughout those 11 years I don't get my money on time..I was supposed to receive my money two days in advance and half the time they give me run arounds about my money,and tell me oh meta bank is experiencing some issues but to mind you I have friends who have rush card also,so how is it my buddies get theirs on time and I have to wait..guess those 11 years mean nothing to you guys cuz if the customer matter than why haven't y'all fix the problems....

These sorry people that's are called representative is not helping me get my money back on things I didn't buy I been with them since 2008 and every year it's getting ridiculous 62.00 as of today and they can't refund money back

I will not get another Rushcard again!! They keep your money, take money out your account without you knowing. I am reporting them to the Social Sercurity Office about holding government checks. THEY ARE SCAM PLEASE DO NOT GET A RUSHCARD CAUSE THEY WILL RUSH YOUR MONEY OUT YOUR ACCOUNT AND ACT LIKE THEY DON'T KNOW WHAT'S GOING ON!!!!

They steal money

I keep getting told by Rush Card staff that my pending canceled charge will be released on 9/2 (after being told every 3 days a new date) and today, 9/2 NOTHING!!! I am not surprised. I call into rush card customer service and get the runaround. Ask for a supervisor and they do the hold long as they can trick on me again! Then they say now 9/7 is the new release date! OK, but this was all canceled back on 8/.23!!!!!!!!!!!!!!!!! No one there can think like a human and say "hmm, this has been taking too long, maybe we should get someone that can help do something???!!!!" but of course not, they keep blaming the system and read there the script like a good little robot! They even charge me for my monthly fee BUT CANNOT RELEASE MY PENDING SINCE 8/23???

I pay my dues, my fess since 2015 and…

Its the worst card service ive ever came across. Im cutting up the card. I put $80 on my card made a $60 payment but rushcard figured i owed them the other $20 on my card and charged me 2 monthly fees and a card usage fee witch left me with 15 cents on my card.

So rushcard use that 15 cents to kiss my ass

They took money from my account and then when i got money send for a emergency..they going to tell me my account was overdrawn..when this is a prepay card ..they only use money you have on your card..plus they never send me a email alert or letter stating i owe money and how much..nor did it show on my account history that i had a negative amount owed I feel they are a scam....

Youll need to give me my money this dont make no since youll holding my money for what i faxed youll stupid asses all the information you'll fucking needed

I sent all the documents rush card ask me for i got different customer service people telling me that it wasnt accepted and rejected and some telling me that it was accepted you'll have all the documents you'll need why cant you unblock my fucking card now im getting pissed i have kids i have to take care of and youll just holding my dam money

I am not and never have been a holder of a Visa Prepaid Rushcard, however for months and months my email address is wrongly being bombarded with Rushcard balance updates, transaction details and numerous Rushcard incentive emails.

I am a UK citizen and live in the UK. I am unable to call US "free phone" telephone numbers from the UK to speak to customer services and all emails I have sent (the last on July 15th, this one to agent@rushcard.com as advised on the Rushcard website) have gone unacknowledged and unanswered.

I would like my email address removed from Rushcard systems with immediate effect to stop receipt of unwanted and inappropriate emails relating to what must be somebody else's Rushcard.

Why it is not possible to unsubscribe from updates that I never subscribed to I do not…

Rush card is full of sh-# they stole my money and refuse to give any of it back !!

I am just now receiving a settlement check from RushCard that is dated 12/23/16. I am needing another check issued to me with a valid date. I have tried to contact the corporate office about this matter, but have not been successful.

Not being able to access the mobile app due to account information being outdated. Not allowing me to update my information so I can gain access back to the app

I filed a dispute with Rushcard on December 10th 2017 for unauthorized charges made for $595.00 I was promised my provisional credit 10days later on December 22,2017 I looked at my account nothing there so I called Rushcard and they tell me no errors were made even though the charges were made in China for groceries and I live in Maryland please help.

I put money on my rush card so I can use lyft for work now it's monday and my money still isn't in my card.i spoke to people from money gram and they said the money was sent to rush card.the problem with rush card is it's no way to speak to a actual person I keep getting a computer that don't even give a option to speak to a representative. This is crazy where is my money

They are very unprofessional and no help at resolving the answer to your question. They held my money for a week and a half I spoke to an employee about the specific check I was expecting to receive and the amount.

They didn't document they spoke with me and sent my check back now I have to wait a whole nother week. I would not advise rush card to anyone.

I got a email that a rushcard settlement going out. What's up with that I tried calling but I got the same person over and over.

On October 13, 2016 I reserved a stay at an hotel resort. On this stay I had a free room with an $40 pre authorities deposit (meaning you get back once you check out) I check out on October 14, 2016 at 7am. I was told by hotel staff that the funds will be released. I waited 2 day Rush never made my funds back available on my car stating I should check with the merchant and I did. The merchant stated on October 15, 2016 that they release the $40 back. I call Rush once again then Rush customer care stated that they need the merchant to fax over confirmation that they wasn't going collect because it's showing in pending status. I then call the merchant on 3 way with Rush Rep.

They agree to fax documents and Rush promises me my funds will be place be once the receive fax and they receive fax.…

I had unauthorized transactions on card ending 0329 from merchant Planet Fitness a few months ago. I filed a complaint & asked for a new card number with a new account number. Unfortunately, Rushcard sent me a new card with a new number, but it had the same account number.

The Rushcard representative assured me that the merchant couldn't bill my new card ending 8509, because it had a different card number. To my surprise, the merchant billed my new card ending 8509 another 24.95, so I filed another dispute & filled the dispute form in a timely manner & mailed it in to Rushcard. After a month or so I followed up on my claim & I was told no information was received.

The thought of the Company using Russell Simmons as their face is very egregious. I feel that the call centers utilized for customer service and support are just occupying time and space. While I am typing this, I have been on a call for 1:04:30.

Yes, that's 1 hour, 4 minutes, and counting. I bought an item and found out the item was defective and took it back the same day. The company's bank released the funds the same day. Rush said it would take 3-5 days.

They said that they would need to speak with the merchant. The merchant was on a 3-way call and verified. The company told that it would take up to 2 days for the refund to process. Fast forward to today.

Now they're telling me that I have to wait 90 days? 3 months? Really?