Saks Off 5th

I purchased $1358 gold huggie earrings off Saks Off Fifth, order #119446923. I decided to make a return, as they were not as gold as in the picture and the diamonds were not very shiny. While in the return window, I applied for a return and sent them back.

I received an email on 9/05 confirming my return was received, and clearly stating that I would have my refund processed within up to 5 business days. After more than 5 business days passed, I ended up contacting customer service 3 separate times about my refund.

The 1st time, I was blatantly told that I could expect my refund in my account by the next day. After that didn’t happen, the 2nd time I contacted customer service I was told that the issue would be emailed to higher ups and escalated, and to expect my refund in about 2-3…

After I didn't receive an item purchased, the company refused to provide a refund. The company is blatantly criminal and needs to be stopped.

Hello, My order # is 119542284. It was 2 parts of order delivery.

First part of the order was never delivered. 2 Items of pants, that package was left by the front door in public that has no camera. Delivery person never ring the bell, and did not left by my mail box, or by my door.

Second half of the order which is 7 seven jeans I received it, because delivery person delivered by my mail box. I created 3 case #'s that was denied. 12457611; 12466590;12470392. This is unacceptable, I am a valued customer more than 15 years.

This is first time happened to me, that the delivery person is careless, irresponsible, and left package like that by the front door, access to the public and not even inside a lobby. If it would be $20, I would not even waste my time and nerves to fight for it, but…

I was supposed to receive an item on August 6-7. It is now August 10th and I am still waiting. They say its because the store that the item is coming from has a printer that has stopped working. That is so funny and also so annoying at the same time.

Your return process is not up to date. You MAILED me a refund in a gift card that I never even received. Then, spent 45 minutes trying to rectify it and was told it would be 2-3 more weeks to receive a new one.

Wake up Saks! Amazon is here to stay and they’re doing just fine with their returns and have customer service associates with brains. You couldn’t just put the credit on my Saks card?!? The emotional rollercoaster I had to ride for a simple $34. Stupid

Trying to get a refund for order I made that was canceled it seems like I will never get it everything it hits my account they take it back

I placed an order for multiple items. One item came with missing parts and one item was altogether missing from the order. I called customer service the morning I received the order and told them the situation. There was a cut in the box - not a hole - and was not sure if the missing item fell out or asked them if it was being shipped separately.

The rep stated that the item should have been shipped with the rest of the order. For the item that was defective/missing parts, the rep sent me a label to ship the item back which I did. Since I wanted the items, they told me I had to re-order them which I repurchased both (the defective and missing item).

It was a hassle to have to re-pay again for the items that were SAKS's fault (defective and missing). I think replacements should have been…

I am a big shopper. On two different occasions I returned a single dress to your store and wanted to purchase something elsei instead. It’s price was in the $50 range . Both times times it took two different people to complete the exchange.

It took about 20 minutes where other stores takes just couple of minutes. This last time I went in I was informed that the tag has to be attached. I did have the tag and receipt. That should be told to customers at check out.

I can understand if it’s a bathing suit or formal wear. I was acc used of washing the dress. I can asure it was never worn or washed. I bought and xl by mistake and thought it was a M. Terrible customer service .

I will no longer shop in your store!

I placed an order with Saks Off 5th online on 4/6/2023. I still have not received the order and it 05/18/2023. I have called for a refund three weeks in a row and they keep telling me it is under investigation.

The also keep telling me that they package was received back to them from shipping as not deliverable. Why will they not refund my money? like $137 dollars. Horrible customer service.

I’m extremely disturbed and frustrated by your company!! I made an order, Order #: 117773546, that was supposed to be delivered on May 9th. Well, it came May 8th, a day early, but I received the WRONG PRODUCT!!! See the attached to see what I ordered.

Instead I received a denim jacket. I had looked forward to receiving a great product at a good discount only to receive an inferior product, not at all like what I ordered. As it was the only one you had I am supposed to get a refund.

A refund is not what I wanted!! I wanted the correct jacket. It seems you could have found where you sent my ordered jacket and send it to me, but your agent said that is not your policy. I am extremely disturbed by this action!!

How can I begin to think that your company is reputable when this type of…

So, I purchased shoes offline that did not fit. I ordered my size but I’m guessing it run’s small and they didn’t have half sizes.. I called and they said I could return to the nearest store which was an hour away.

I called the store and they said same thing I could bring it.. I get to the store and the system is not letting me return my item because I used a prepaid card. I remind you it’s the same card I used to make my purchase!

So, I was told to mail it back to the online site. Countless time wasted . Never will shop here again

The customer services is terrible Thid is not the level of device I expected from Saks , or Iff Saks. I called for a call rice adjustment, it was denied . I called to ask why did a price adjustment have to be verified.

The technician representative can clearly check your website and simple adjust the price. I called back several time and was sent to escalations , do you believe the supervisor name Jordan asked me if I had a picture for f what the price was on the day I called .

I then asked for a return label because at this point I don’t even anything you all sale.. The price was back up to the original price at this time. Terrible Terrible experience

I called the SAKS Off 5th customer support 4 weeks ago March 13 and opened case # #12173010 Order #116764879 because I received the wrong package and never my sandals! I sent Resalyn Tachado from customer service all documents she reqiured!

Unfortunately I didn’t recieve any email concerning a refund! Please see attached the shipping summery from the package what I received instead of my sandals. Attachment number 2 shows the 2 sticker with 2 different addresses! Thats why I received the package!

I wrote Holly Tramutola a letter that she could pick up her package at my home. But now 4 weeks later I want my refund!!!!!!!!!! You charged again my American Express credit card! Katrin Jaeger

Had to call many times to get my money back for not delivered package. They used not reliable shipping company that did not deliver package to my apartment. No package and no money still. Spend hours talking to supervisors. They do not care about customers, keep talking whatever on their guideline, no help at all, no report or proof on any investigation if it was ever conducted.

STAY AWAY FROM THIS COMPANY!!!!!!

I ordered a set of Tumi luggage but did not receive the entire set (three pieces). I contacted customer support to report this and filed a claim, within 48 hours my claim was denied. I contacted them again and the opened another claim a couple of weeks later this claim was denied.

They said they had ‘photo proof’ from FedEx that the items were delivered but in fact the photo proves my case, it shows only one piece of luggage was delivered. I am now returning everything I’ve bought from them that is eligible for return in protest.

I will have to pay a return fee on these returns plus I’m still being charged for the luggage I never received.

Saks paid dispatched a package via a third party. The third party sat the package pn the outside of my door. The package was stolen. I reported to Saks the package was stolen, I never had possession. They told me since the package was delivered they will not give me anything. No refund no replacement.

00 for boots I will never see. I'm very very disappointed and would appreciate a store credit or replacement of the merchandise. I am a single parent and wanted to finally buy someone nice for myself and can't afford to just loose the money. Thank you

Horrible customer service. My husband bought me an anklet back in January. I took the tags off and it broke after 5 minutes. Sent it back to have it returned. This happened 3 times finally spoke to a manager. Said to send back and will refund my husbands credit card. Bracelet came back today. Very poor customer service

I returned 3 coats in one box and was only refunded for 2 . Have made over 10 calls, and spoke to 2 managers. I don’t have the coat but someone there decided to take the coat that arrived and blame it on me the customer.

They say they cannot find the coat, they sent me a packing slip to return 3 coats, yet they cannot give me refund on one coat that came with 2 others in same box. Why is it my fault that their receiving department cannot find the coat?

I am the first time customer and after a month of fighting for my refund they refuse to return my money. I am moving in to my credit card for help, then a lawyer if need be

I ordered goods on January 1st. On the January 12th I received half the order. I have called the cutomer service line on two occassions. The first time I was met with waht soundedlike a party going on in the abckgroaund.

On that occassion I was promised by the assocaite thta he was going to take full responsibility and own the ticket and that I would receive a followup email in 48 hours. Five days later I called up only to be met with the same person and again promised to be followed up within 48 hours.

I was given the excuse that they were waiting for an email to be answered by the distribution warehouse. When I asked how long ago was the email sent I was told 5 days ago. I said really, dont you think that is a long time for a reply from an email.

I am not sure if this is the companies…

Hope you as a company, learn a little about customer service. Worst experience EVER in the US. Will not ever buy anything in your stores nor online. You truly do not deliver a true excellence customer experience transferring your own errors to final customers instead of taking lead and working with your vendors. RegardsDanilo

your delivery company is Terrible! How do you do but his way?

I purchased a dress (TIMEA DRESS) from SaksOff5th in December; the SHIPPING SUMMARY reveals Order # 115438607 and Item #17792718. 22 I have reached out to both PAYPAL and Saks. PayPal. A PayPal representative told me that Saks also receives the money from a PayPal purchase. 74).

A few hours later, he sent me an email revealing that members had denied my claim because it was against PayPal rules. I talked to a representatives at SAKSOff5th who could not give me any information about PayPal. He took my telephone number so someone would call me concerning this matter.

THESE ARE THE BASIC DETAIL. This is my contention. I shall not pay a double price for a purchase. What Saks GUIDELINES are in place to avoid such an injustice? I bought the garment from Saks not PayPal*Honey.

For 9 days ,I have been speaking with their chat experts, writing letters to customer service and even spoke to a manager that was to get resolution for me , all I get in return is a computer generated message . I am an OFFICIAL customer , order every week. My favorite store actually.

Recently a second half of an order , $75 worth said it was delivered and it was not . They do not have picture proof of delivery, my cameras do not show delivery, my neighbors do not have the package.

I have no way to track , other than it states delivered . I have asked that the items be resent or a refund with no action. Do they protect their customers from theft or scamming? So far , I don’t think so.

I am also disappointed in their customer care perspective , I have no personal follow up . I have asked…

I didn’t receive my package that fed ex said they had delivered. I filed a claim the claim was approved but 14 days later they denied my claim stating that the lady who authored my approval of my claim didn’t have authorization to approve it. So they denied it.

I paid close to $800 on this purchase to have lost my money and my merchandise. So I’m just out of $800. I think not! I will take my business elsewhere and let everyone know that Saks is horrible to their own customers.

If I have to take this matter to BBB I will, I need some kind of resolution to this problem.

I purchased a watch from Saks Off 5th a Christmas gift for my daughter. When I received the order it was the wrong watch - a different brand altogether. I phoned Sakes Off and was told that the "watch I ordered was out of stock" and was offered a return. I was promised that the rewards I used to purchase the watch would be redeemed to my account. I was also promised that when the watch came into stock, I would receive a replacement.

I returned the watch (not easy, I live overseas) but never received the replacement watch or the unused rewards.

I've tried phoning Saks Off countless times with no result. I am an excellent customer and am disheartened at Saks Off's service. My days of shopping Saks off 5th or done! Attached is the purchase and return.

was never able to receive the shipment from FedEx, as I was not at my house to sign for the order. Therefore, it went right back to you Saks with Avenue. I only got a partial refund. When I called customer service I was told the other Burberry item was sitting in the warehouse waiting to be refunded. Unacceptable.

When I made returns to Neiman Marcus and Burberry at the same time. They refunded expeditiously. Now reporting to Amex and bbb Saks Case #07641445 Order #301819483

My Dec 14, 2022 order (#115220921) never arrived. After two online chats with your customer service, in Jan 2023 they sent me a link that alleged that the carrier had delivered the order to my lobby. I was never notified by Saks Off 5th or the carrier that the order had arrived in my lobby.

I asked for a photo of the delivered package but none was given to me. I received many deliveries from other stores in Dec and they all arrived in my lobby, including proof of delivery. I need to escalate this issue because I think it is wrong for Saks Off 5th to ignore responsibility for their vendor delivery carrier.

I should not have to bear the burden and expense of Saks Off 5th not having a reliable vendor.

I was in store number 780 in Northbrook Illinois. I asked asked to try on a coat that had a security sensor on it. I was approached by a employee by the name of Janet. I tried the coat on but needed to find a mirror to see how it looked.

Then I noticed the price tag was missing. I informed Janet that I am still searching for coats to try on and that I would bring it up to the register when I was ready to checkout and she began to go back and

fourth with me as to why she needed to take it to the register now. I informed her I wanted to try it on again before I made my final decision and she removed the coat out of my cart and I had to ask her numerous times to put it back.

She became combative and hostile. Then several employees who witnessed her behavior came over to me and apologized.…

Your customer service is by far the worse i have ever dealt with. I will NEVER shop again at any Saks. You cannot get to proper parties. Saks needs to just get out of business!!!!!!!!!!!!!!!!!!!!!!! Saks Boca sucks

YOU ARE VERY BAD. YOR SERVICE IS WORSE THAN A DISCOUNT STORE .

I AM HIRIUNG PEOPLE TO PICKET YOUR STORE WITH COPY OF MY REPORT. 3 HOURS ON THE PHONE!!!!!!!!!!!!!!!!!!!!!!

I make more than your CEO and my time is costly. you will regret how bad your service is. Merry Christmas. Never shop AT SAKS AGAIN. I AM PLACING ADD IN NEWPAPER SHOWING HOW BAD YOU ARE.

Never again at Saks especially Boca Raton

David Yokeum 702 219 1181

Spent over an hour to try and get the balance in my merchandise credit card!!!!! What a joke and no still couldn’t get an answer let alone forever for anyone to answer the phone! I AM done with them

I would give them no stars if that was an option. I bought a dress on line 4/13/22, returned said dress to store 4/19/22. SAKS unauthorized took money out of my Paypal account, emailed me saying that my “dress” is on its way 11/05/22.

I did NOT authorized this transaction, I already returned dress…do not order from this company…they HACKED my account.

Made a mistake with ordering and trying to find out when a promotion on this item may be held again or if I could get a price match on the one I did receive. Order #113904423. I tried chatting with customer service but representative Linda did not appear to want to help me.

I thought Saks would be more customer oriented especially for a senior citizen that is somewhat technology handicapped.

I went to check out with $400 worth of clothes. I asked for my birthday discount and was told I wasn’t able to get it. I was told to call customer service which I did twice and got an auto response to email.

I was in the store, finally I got a correct phone number only to be disconnected. I called back, explained again and was put on hold. when the person finally came back to the phone, she told me I could only do this online.

I said I was at the store with all the merchandise. All the while the store manager was there but was of no help. Nor does this mention the rude help.

Finally I just walked out. Not only did they lose a sale, but they lost a customer for something that could have easily been resolved.

My order online #113328549

Gucci 55MM Square Sunglasses One Size Black $539.97 (QTY 3)

It was delivered with 3 case, but there only 2 case had sun glass inside and 1 case was empty no sun glass inside.

I have reference complaints case number #11717199 and #11774166. They was refuse to make a refund of my missing sun glass.

I placed an order online on 10-20-22 for 2 pairs of Karl Lagerfeld women sneakers. I ordered 1 pair of Cyrene Black and white size 10 and 1 pair of Milosa white size 10. 5 and they were scuffed, dirty and worn!

I called about the problem and was told that the Cyrene is sold out and that they don't know when it will be back in stock.

Also I could just let them keep my money and wait for the sneaker to come in. I said no return my money. I was sent a fedex label for the return which is absurd that I drive anywhere to return an item that I didn't order.

So I called back and told the representative that I wanted them to arrange a pickup since they were the ones who made the mess with my order. I thought I had ordered the last 10 in the Cyrene but the warehouse caused me to miss getting…

I have contact Saks Off 5th customer service at least 5 times by the phone. My order # 112992745 from sept the 7th was drop off somewhere and never delivery to my doors. I have lost my order, the items on sale and a gift for my niece.

I expect the same items to be handled professional way and replaced by sending with reliable carrier like FedEx or Ups or credit my account. Instead i have been charge interest and late fee payment for something i have never received.

That is shocking to me. Saks Off 5 th should be responsible for sending order and not to ignore long term good customer. Very truly yours, Respectful customer Malgorzata Molloy

OMG, Please save time and read the review on TrustPilot, this is the worst customer service you can experience, this is honestly a "scam" of customer services. Hours on the phone providing the same exact information to multiple people, complete lack of follow up, telling you someone will be in touch in 72 hrs, which no one will even after 72 days, and constant calls.

I honestly feel bad for people that had to deal with this customer service. I don't even want to wast more time typing to explain how they screw you over and how terrible they are.

Dear Sir/Madam:

I hope this email gets to someone that can make some changes with Saks Off 5th. On Monday, late in the evening of October 10, 2022, I purchased a swimsuit from your online store. I searched for a one piece swimsuit in a size 2. An item popped up with a size description of 40(2). Thinking the number in parentheses was a USA converted size, and the price was great so I purchased the item. I soon realized that perhaps I was wrong and the number in parentheses may mean something else. I tried canceling the item online but it was too late. The very next morning, I initiated an online chat with a Saks Off representative who also agreed that the two numbers may cause a confusion. However, she was not able to make any changes or cancellation on her end and suggested I contact…

Honestly it’s absolutely the worst customer service I’ve received from the US based company… they’ve completely messed up my order charged the wrong amount and I’ve called 3 times for over an hour each to straighten it out, without any success. There is no email to send, there is no manager to speak to, there is no one in the US to complaint to, there is no reference numbers, email follow ups no record of any calls, conversations or issues… All they say is to call back and

when you do, it’s “let’s start from the beginning” Absolutely terrible and frustrating experience.

I purchased 5 items on the website but only received 4 . I called customer service and they said my claim is denied. What next I need to do?

I paid extra 15 usd for fast 2 day shipping and I received 6 days later. . Placed my order sep 25 th order # 113333107

Marie the supervisor at store # 807, treats employees different. she is prejudice against African Americans. she has shortened certain employees hours and tends to make racial remarks and intimidates certain certain employees. She also speaks negative about employees to other employees.

If i could give ZERO start i would because they don't deserve a star for stealing my money. I placed a return in which they did not process in a timely manner. Two months later i moved and the bank account that was associated with the purchase was closed June 2, 2022.

They decided to process my return on August 5; mind you i called and told then the bank account was closed and asked for store credit instead. I have contacted the bank and paid for proof of my closed account and i have gotten on two phone calls with the bank and two different so called managers from Saks off 5th.

The bank confirmed both times the info they needed and they still will not give me my refund. The bank shows no activity associated with me or that company since the closure of my account. If they refunded my…

Absolutely the WORSE company to deal with. I returned 5 items in July. SAKS says I returned 2 items but their email confirmation shows I did return 5 items. I’ve made no less than 5 calls and have 3 different case numbers.

I will never purchase from this company again. I expect a refund on the items I returned and it should not take almost two months.

Order came with proper slip order Information but wrong item in box . Contacted cs was told Basically send back the wrong item and I'll Get my refund in up to 15 days and to reorder . I feel it's wrong I have to wait to get refunded when this isn't my Fault .

Also , why wouldn't they just resend the right items to me ?! 00. Just thought they should Do better . Felt like I was a bother .

I order a Raymond Weil watch in June 30th through a third party company that pays for the merchandise then I in return have to make installment payments. Waited for an email to be sent once the watch was shipped, instead I received an email saying my order was canceled.

Contacted the department store cause I didn’t see a refund nor is one pending. I was told by the third party that the depute is with the store and they are stating the item was on pre authorization, which I beg the differ because the amount of the watch was deducted from my balance and

my first payment was taken out of my bank account. I was told initially the watch is defective that’s why the order was canceled, now I’m being told the watch is sold out that’s why it was canceled. Why was I able to purchase the watch,…

Subject: Complaint Letter

Request: To whom it may concern,

Date: 06/25/2022

Subject: Complaint letter regarding San Francisco SaksOff5th store charge an amount greater than the price on the tag.

My name is Archie. I am writing this letter to complain to you about the San Francisco SaksOff5th store.

On June 25, 2022 Saturday at 6:30pm I went purchase a rain coat at San Francisco SaksOff5th store. The price on a tag was $403, but at the time of checking out of the rain coat. I was told by store manager that they could not offer me a posted price on a tag that corresponds to the commodity (rain coat) due to inflation.

I challenged the manager on this. Meanwhile another consumer who stand by me also mentioned that. By CA law — California Code, Business and Professions Code - BPC §…

I happily ordered 2 items from Saks off 5th online and was looking forward to receiving them. I got an email saying my order ( 110612273) was delivered on April 24th, however a tracking number was never provided, nor was any information on who signed for it.

As it turns out the package was NEVER delivered and although your customer service agents ( they need to improve the English as well as the phone connection) provided a refund, I really want to know what happened to the package. The address and apartment number were correct.

I find it incredible that Saks didn't provide a tracking number in the email I was sent. I was looking forward to those items and am disappointed. I am EXTREMELY disappointed in the level of customer service. It's a runaround to get a human on the phone and I was…