Snapdeal logo

Snapdeal

2.0
59 complaints

Address

246, Okhla Industrial Estate, Phase-III, New Delhi, 110020

Customers face severe issues with Snapdeal primarily around delayed or denied refunds after returning defective products, receiving faulty/wrong/empty packages, and extremely poor customer service that makes false promises without resolution. The complaints reveal a pattern of unresponsive support, failed pickups for returns, and customers waiting weeks or months for refunds that never materialize.

Common Issues

42% (24)
refundmoney backpayment
32% (19)
faultydamageddefective
28% (16)
customer careno responsefalse promises
26% (15)
returnreplacementpickup
16% (9)
order cancelledseller not willingcancellation

Complaints

Snapdeal logo

Arpit Gupta

Feb 21, 2016
0

I have bought a wireless mouse for INR 579 for which I paid vai my credit card from Snapdeal and I returned the product as the product was faulty. They returned the amount in the form of freecharge INR 579, and told me to transfer to any bank account I feel. I was fine with that but I transfer of amount to bank required verification from the same number via OTP which was not possible as I have already lost that number. I told them with the same , but Snapdeal denied helping and told this is the only option to transfer, inspite of their site stating, "Prepaid orders will be refunded to the original card/account used for payment. "

I have attached the screenshot of their site which shows about the prepaid orders that they should be refunded to source account. Violating their own terms and…

Snapdeal logo

sonu kumar saxena

Feb 19, 2016
0

I want to refund my money to snapdeal. Because the Panasonic gd31 is defective with volume button. So, I requested a refund by phoning customer support but snapdeal is not working on my complaints which were submitted by me.

Snapdeal logo

Khurshid Ali

Feb 19, 2016
0

I had purchase a smartphone Rs 9999, an Asus zenphone max phone from snapdeal. It was purchased by 21 Jan 2016, before it received it was canceled by me and i was returned to snapdeal, this prepaid order, but still my refund is pending.

I have lots of complaints registered on snapdeal but customer service will not respond to me. Beware!

Snapdeal logo

inderjeet

Feb 17, 2016
0

If the price was wrong how did you confirm my order and kept on sending me emails for three days. Now you are saying order can not be completed. What is this? This is a clear case of deficiency of service and unfair trade practice. You can not take a consumer a ride and violate his rights. Kindly seal the deal on a happy note without pushing me to serve you a legal notice. In a hope to get this deal

I did not avail hefty discounts offered at that time by other major on line retailers. So in this way I have incurred loses which I will not bear. If you fulfill your promise I will refrain from going to consumer court. Now im seriously thinking of going court and sue snapdeal in this case.

Snapdeal logo

Chandrasekhar reddy

Feb 15, 2016
0

23500 on 31st Dec,2015 and i cancelled the order on 1st Jan,2016. Till now i have not received refund. I spoke customer care around 35 times. They said same answer every time "Technical issue we escalated issue and awaiting for reply from them, wait for 48 hours we will update you".

But never happened refund of my money. I am not satisfied with their service. I paid money through credit card by 6 months EMI. I already paid 1 EMI to the card. I provided my credit card statement in the email complaint to snapdeal.

I lost interest component and time also.

Snapdeal logo

ujwal datt

Feb 15, 2016
0

I have ordered Lenovo laptop i found it as damaged. The touch pad of the laptop has popped out and i can see inside portion a bit. I have spent around 65 k for this laptop and snapdeal has delivered damaged product. 1st thing i did is taken the picture of it and initiated for refund (A return / replace request is under process (Ticket Id: 19230883). But the problem i am facing is they just simply call and giving the false promises that technician gonna visit and have a look from past 4 days.

They did not even sent any communication email/sms about this. I have called 4 times to the customer care but simply they are taking time. I am feeling cheated and i am losing patience with this process and i am complaining here so that i can get quick resolution for this. I need to pay the Credit…

Snapdeal logo

prasad gawade

Feb 9, 2016
0

I ordered a HP laptop bag and i start using it 5 days after delivery and after 20 days it is torn and it is of no use now. Snapdeal customer support is the worst!

Snapdeal logo

Rajesh Kumar

Feb 4, 2016
0

Actually I have ordered one t-shirt from snapdeal with d quality issue I have returned that product on 13nov and on 14 nov I got a mail from snapdeal team regarding the initiation of refund and on the mail they clearly mentioned within 4 business days refund will affect to my bank account, its not happened so I called snapdeal team they asked me to wait few more days. After a few days I again contacted them they asked me again to wait few more days.

Likewise I have contacted them more than 40 times its been nearly 3 months till now I didn't get any refund and I also requested them to transfer that amount to free charge wallet. Again they simply made to wait so thats why I asked them for compensation for the problem I have faced and those people are saying they didn't have any compensation…

Snapdeal logo

Bilal

Jan 27, 2016
0

Recently I bought a Mobile from snapdeal but when I charge it fully it gets switched off after an hour or less. It is only a month old phone. I want a refund!

Snapdeal logo

Hemanth Kumar

Jan 23, 2016
0

I had purchased Nexus5x 16GB black at Snapdeal on 20th Dec, Order ID: 10698879777 and got delivery on 21st dec 2016. The condition is that (anybody can do google search with key "nexus 5x free charge 2500 cashback" to get proof) the cashback is given through voucher code to our registered mail ID within 15 days of date of delivery.

Snapdeal logo

Vijay

Dec 23, 2015
0

Order accepted by Snapdeal but was not delivered on time. I will think twice before shopping here again. The customer service was also poor at best!

Snapdeal logo

Shantanu

Nov 24, 2015
0

I had ordered Lumia 540 from Snapdeal on 19/07/2015, order no: 7357554664 and I was supposed to get cash back on it because I had ordered it through ICICI bank debit card as the offer was 10% cashback on that card. They mentioned the cashback date 18th sep 2015 and till now (24th nov 2015) I have not got my money back.

I am tired of complaining about this thing and trying to call Snapdeal corporate office. Please give me my money back. I have a registered mobile number and the cash back amount is Rs. 852/-.

Snapdeal logo

Japesh Kumar

Nov 13, 2015
0

I received the call from Snapdeal and they refused again. I ordered 2 quantities of Canon EOS 700D with 18-55mm + 55-250mm Lens in order number 9878067047. But i received the partial order of both the products i received the lens in one and camera in second.

Snapdeal said they send everything. Their customer service department refused to refund/replacement. They are going back from their policy of 7 days guarantee refund or replacement and 100% customer's satisfaction. They didn't satisfy me. They didn't ask anything from me they just said we refused your request now we can't help you for this order.

They are cheater they are fraud. My money is stuck in it which is 72900 Please help me with my complaint, I have had bad luck. Snapdeal is refusing it again and again and again for the same…

PreviousPage 2 of 2