Spirit Air

I have only flown spirit one other time and now I remember why that was. We just booked a flight from BWI- San Juan with a layover in Fort Lauderdale, FL. Our flight time was 6:55 pm and that afternoon it was pushed to 7:38pm, we arrived at the airport at 4:30 pm and once we got through the gate we found out our flight was pushed to 8:43 pm at which point our family of 5 was deflated, but

we knew we needed to eat and grabbed a meal at the airport. While eating we got another message 9:18 pm was the new departure time, not long after it was pushed to 11:25 pm. This was getting insane, we weren’t getting any details about the delay and I needed to talk to someone.

I left the gate and walked out of security to the check in desk to find out what was going on. They said just that it was…

Six hr delay only to get two $50 vouchers. 25. Picked many different random dates and all random values no higher then $10. Spirit will not help you or assist and keep giving the wrap around.

The agent in the airport was very rude and she dealt me as I am a homeless , this is the first and last time traveling through this airlines, also I had personal items, in the departure I do not pay for them when I get back I paid for them , it as same personal items exactly

My girlfriend and I were boarding a flight from Dallas (DFW) to Orlando (MCO), Flight 312, Terminal E, Gate E31. We were in Zone 4 one of the last zones to board. We arrived at the gate after going through security 30 minutes before boarding. We both had backpacks.

My backpack was larger than the carry-on size because I had stuffed a large jacket in for the plane (I tend to get cold on airlines and always bring a jacket). My backpack has a feature that enables it to expand and collapse to carry-on size.

Once the Spirit attendant arrived at the counter a few minutes before boarding began, I asked if my backpack would be ok to be brought on the plane without charges explaining I planned to remove the jacket when we got on the plane and had placed it in the backpack out of convenience to go…

My 19-year-old daughter who has an intellectual disability saved up her money from her job to fly to Florida and visit her cousin. Five days before the flight, her cousin was diagnosed with a malignant spinal cord neoplasm. Needless to say, my daughter wasn't able to go on her trip bc she had no one she could stay with. ).

We sent in the medical documentation showing that it was a real diagnosis yet AIG is denying her claim. So now she is out not only the money she paid for her checked bag each way but also the seat reservation fee (since she was flying alone, having picked the seats helped her have less anxiety).

I have attached the letter AIG sent to us and my response back to them which I emailed shortly before writing this post.

Very upset and disappointed this company doesn't believe in anything not even in helping people tru hurricanes I flew from Houston to Tampa and because my luggage was 7 pounds over they charged me $69.00 telling them im going to help my mother and elderly person fix her house after the hurricane that I didn't have any money im a senior citizen only living on Social security shamed on you its only about the money

I have been charged for something (can't figure out why it was charged and what it was for) out of my checking account. On September 21, 2018 A charge was posted to my credit card from spirit air line. 95.

Please return the amount back to my account asap. 2222 is horrible. it has no resolve for a issue dealing with anything outside of the airline concerns of flying. Please return my money because you know you stole it, that is why I can't talk to a human person on the phone.

Even you complaint on line is horrible, it will not allow you to complete the complaint form in full. It has categories that can't be completed because it won't fill in. I was a proud flyer of Spirit, I defended you guys against a lot of people but this has change me.

I have been dealing with this issue since…

I booked an airline reservation, hotel and car rental. At the time of booking your agent told me to call to arrange for a seat on the plane. He did not tell me there would be a fee for a seat.

Upon calling Spirit they told me the fee for a seat for my husband and I would be $68. I believe it is robbery to expect me to pay for my seat after paying for the airline ticket. I never would have approved flying with Spirit and Travelocity should have known that and informed me of it.

How can you in good conscience neglect to tell me of this.

Also, I have traveled with other airlines and have paid$25 for a check in bag. With Spirit the fee is $50 for a checked bag. The bottom line is I am to pay &268 for my husband and I to have a seat and a checked bag.

Spirit canceled my flight when I was at the airport and told me another one was not going out of that Philadelphia airport for another 2 days, un-acceptable. I had to be in Ft. Lauderdale that night. They did not care at all.

They could care less about their customers. I don't think they had a plane available for us. I said I need another flight tonight. I had to book through AA. No planes were delayed. Since they could not accommodate me, I would like the money I lost to rebook due to them.

I had never experience such poor customer service in my life. Then when you call you get the run around and no one can help you. You get Idiots on the phone, and when you ask to talk to someone higher up they won't let you.

You never get a call back if you leave a message. I guess they feel like if…

Told me my checked in bags would be at north Carolina airport in baggage claim not Detroit, this then made me miss my flight. Spirit Air is a horrible place to fly. The service was the worst.

Trying to amend a booking as my wife is in hospital and will be there for 2 months and i simply wish to speak to a customer service rep. I called (form London UK) and each time waited over 15min for the phone to get cut off.

I tweeted and got a generic reply. I emailed as the generic reply asked and still no reply. Simply poor service after spending over 2000 on flights.

I was booking a flight for a friend of my brother. I searched through Google for the cheapest flight. I found Spirit Airlines to be the cheapest by about $200 from the competitors. I began to book the flight and it asked me if I wanted to join their $9 Fare Club and I could save more money.

99 and it would save me $93 for a total savings of $33. I figured I could save the money and cancel before it auto renewed in a year. As it turns out, you can't purchase tickets for another person through this program.

So, I went to the customer service page and attempted to get a refund, as it had only been less than 15 minutes since joining. After not finding any help online, I attempted to find help on Twitter and still didn't get a response.

So, I tried to call the…

I was traveling with my team to Myrtle Beach and Spirit Airlines was the only airline with a direct flight. Money wasn't really a concern, but the cost seemed to be lower, which I didn't mind.

However, this was my biggest regret. There are hidden fees everywhere. $15 to choose a seat, $40 for a carry on or checked bag, and $10 to print out my boarding pass at the terminal. What a rip off. At the gate, some people needed to pay $100 for their carry on or they would have to leave their bags at the airport.

It ended up adding to more than a regular airline ticket. 5 hours. A girl was sick and needed to get off the plane, which required for us to get clearance to go back to the gate. This took up to 2 hours.

Then we found out the plane needed more fuel. It was an absolute nightmare.…

The flight from Chicago to Peoria was canceled due to weather and no flight was available for the next 03days. I was told by to take bus to reach my destination and they will refund my ticket. I bought ticket and next day called customer service for refund.

After seven days i called back I was informed the file was close in error they will reopen it and they have no date when i can get refund. It has been almost three months and still no refund. I am not sure how they manage customer expectation.

I have seen bad customer service but nothing like this. I reach out to fac book i find customer complain worse than me. Let see if this form works.

Spirit air is cheap yes, and readily available of course. But that doesn't stop the fact that it's one of the most unreliable airlines I have ever been a part of. I can't tell you how many times I have been on a flight that has been delayed or cancelled at the last minute, leaving me stranded in some random city.

I'm starting to question whether the savings is worth it.

I just booked a flight with Spirit Airlines. It was last minute so I needed to choose the best available schedule with the best price. Spirit seemed to match both. I booked my flight as usual although this was my first Spirit flight.

Once I booked and payed for the flight, I wanted a seat assignment. ever? Not me so this was my top priority. I could not believe what I found. Spirit Airlines charges me a minimum of $15 for a preselected seat assignment.

Exit row costs more as if that is First Class. Next they asked me if I planned on bringing a bag. Checked or Carry-on didn't matter. That will be another $40. By the time I finish with any additional fees I could have just taken American Airlines or United.

I have learned my lesson. Read the fine print before you book on Spirit!