Stein Mart

Placed and order in December of 2022...still have not received it...sent multiple emails and all I get is an automated response saying they are backed up. I want to know where my item is or give me a refund if you can't tell me. Order # 158121

86 charged to my credit card for the remaining balance. I received a confirmation number for the order. I have yet to receive the item as of 1/13/2023. I began emailing Stein Mart customer service on 11/30/2022. I have emailed them numerous times since to inquire about my order.

I have not had a response to any of my inquiries. I have tried to inquire with the online chat service. It is simply automated. Didn’t get any help. The 2 phone numbers listed online are not correct, 1-888-783-4662 and 1-800-447-8346.

I tried to file a complaint with the Better Business Bureau of Florida to no avail. They indicated the business (Stein Mart) could not be found. I have never had such a terrible customer service experience.