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Target

1.0
729 complaints

Address

1000 Nicollet Mall, Minneapolis, MN, 55403

Target customers report widespread frustration with poor customer service responsiveness, frequent online order fulfillment problems (wrong/damaged items, cancellations), billing discrepancies, and inadequate store staffing. Many complaints involve difficulty reaching customer service, unresolved issues after multiple contact attempts, and disconnect between online inventory systems and actual stock availability.

Common Issues

35% (127)
customer servicerudeunhelpful
30% (109)
online orderwrong itemcancelled
20% (73)
overchargedprice adjustmentgift card
15% (54)
shelves emptypoorly stockednot enough cashiers

Complaints

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Anonymous

Feb 16, 2015
0

I sent a note approximately a week ago regarding my attempt to return 2 halloween masks at Target in Forest Lake, Mn. I realized that I did not provide the correct email address. com. In brief summary my note stated that the problem was they said they did not take returned masks.

I had bought these two the day after halloween and returned them the next day along with my receipt. They claimed that had a no return policy posted. I never saw it and these masks were with all the other halloween merchandise.

My receipt did not show that these items we considered final sale. I expect Target to take back my masks and refund my money. Please let me know when I can expect to receive my refund. I was disappointed to see that Target employees were unwilling to cooperate on this issue.

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Anonymous

Feb 16, 2015
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i bought a ipod nano for my granddaughter on september 24, before the 30 days it quit.. could not find the sales reciept until a few days after the 30 days were up. granddaugther took the nano back to the store and they refused to do anything because it was after 30 days.

they said it was past the 30 days and they couldn't scan it.. duhhh if i had taken it back before the 30 days has i been able to find the reciept, they still couldn't scan it.. 00 for this and they are telling me too bad !!!!

it is a drop in the bucket for them and a small fortune to me. good job target.. shame on you. you have lost a least two customers over this. and don't think i won't tell everyone i can.

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Anonymous

Feb 16, 2015
0

I ordered a 3 piece dining set that required assembly. There were no instructions in the box. com to request the assembly instructions. The first person I talked to put me on hold for 10 minutes after I explained the problem.

When she came back on the line she stated she could not help me and transferred me to another person. I again explained the problem and was put on hold jfor 15 minutes and was told I would have to be transferred to another person .

I repeated my story for the 3rd time. I was put on hold for 10 minutes and was told that they could not provide the instructions and I was then transferred to the 4th person. I told my story again and was put on hold on and off for 30 minutes.

I was again transferred and told they would try to get the instructions mailed to me bout could…

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Anonymous

Feb 16, 2015
0

I have found that your support of particular "groups" to solicit information and sometimes sign petitions in front of your store; extremely annoying and quite frankly politically motivated. The constant presence of gay rights/educators at the front of your store has been a problem.

I avoid shopping at Target because of it (I hadn't been in Target for over a six months because the SAME organization was there last time! Okay so we know your are a corporate supporter; but it really unfair that you allow them to solicit but not other groups.

I respect your decision to support what ever you want/who ever you want but if "equity" and "tolerance" is what you espouse perhaps you should put it into practice.

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Anonymous

Feb 16, 2015
0

On 10/11/12, I brought pizza at Pizza Hut inside Target. 11627 W Hillsborough Ave, Tampa, FL 33635. (813) 814-1983. 06. Last, four of debit card is 6388. 00000000000429561. I email Target three times and told them about what happen, but I never receive an email back. 00 cash back.

I never ask for cash back. 00 from the Target ATM. 86. I told my bank and they mail me a letter saying I was not overcharge. I know that I then not purchase that much. I with to Target last week to talk to a manger about this.

An employee told her manger and I gave them all the information I had. The manger said he would call me. After four days, I with back to Target and I had to give them the same information again. I came back the next day and the female employee said we did not call you. 00 cash back.

She…

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Anonymous

Feb 16, 2015
0

I purchase 39" flat screen with warrant on 11/10/2012. I was not am the mount it on my mother TV stand therefore I went to return it and at that time I was in form they will NOT GIVE ME MY MONEY BACK. I ask to speak with manager he told me I will have to call the number of the warranty that I purchase and they will refund me. I ask for the corp. # he gave it to me. I called and the person by the name Patrick said I should not have any problem getting my money if I have the receipt and I told him I do have my receipt I purchase the TV on Sat. and it is Sun. only a week had pass. I did not used the TV.

I went back in to the store and ask for manager told he what was told to me he had the lady and the cash reg. to called the person she walk to were the manager was and was talking can back…

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Anonymous

Feb 16, 2015
0

00 gift card for my purchase. On 10/01/12 I checked my target card and show I was charge for the gift card. 00. 00 to my order then sent me a gift card, again I didnt see where I got it free.

I ask if I could speak with someone else, I was put on hold for a while and she came back and told me our system is down so can I call back another day, I advised no I would like to get this taken care of now. I spoke with Pat REF# 3-838017592 who advised me that I had to call back later cause the system was down.

Kind of funny that the first lady I spoke with gave me information then all of a sudden the system is down. After being on the phone for over 40mins I still dont know why I have to pay for a gift card that was suppose to be free.

I ask Pat if I could speak to whoever was over her, she…

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Anonymous

Feb 16, 2015
0

I just got back from Target and am really pissed! I bought 3 Kleenex Towels, Del Monte Mandarin Fruit Cups, Apple Squeeze , 2 placemats & 3 Sweaters.

First, I gave 3-target 75cents Kleenex Coupons and 3 -50cents MQ. The Old Man cashier scan 2 of the target and 1 MQ then returned me the remaining coupon. I askedw him why? He said he already gave me credit for the first 3 coupons and he can use the remaining coupons anymore.

So I said why not? It's 3 Target and 3 MQ, he didn't say anything and he continued scanning it.

Also gave th 2- $3 Target coupon for placemats. He looked on it and keep reading then looked at the price and shook his head with a not so good smile with a tsk! tsk! sounds. I am so amd and my 20 months old baby and is getting grumpy so I rushed it and forgot to use my…

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Anonymous

Feb 16, 2015
0

i do not want to employee people from another country when so many united states employees are out of work. it took me about 10 calls to finally get an employee in the usa. most of your employee's hung up on me when & if they couldn't figure out what i was trying to resolve on my bill mainly because they over talk you or don't listen to you concerns.

finally after 2hrs of calling t-mobile i did get a rep that listened & help i held for another 10 minutes to stress this to her supervisor. i am finished w/ t-mobile after my contract runs out!!! very very disstatified w/ t-mobile.

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Anonymous

Feb 16, 2015
0

, Buena Park California Target store. I did not expect that your cashier on duty by the name of WILLIAM JONES would embarrass me in front of other people in line for taking a couple of regular plastic bags simply because I needed to divide my large purchase.

Mind you, he gave me ONE large bag which would obviously be more difficult to carry. I'm a regular shopper at this local Target and expected better customer service. All I needed was an apology from this employee. After complaining to him and his supervisor, I heard him tell his supervisor that he's definitely not going to apologize.

Is this the kind of customer service Target has? If that is the case, I will not be surprised if I see that store close for business sooner that I thought.

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Anonymous

Feb 16, 2015
0

I was in the target Store in Cheektowago. NY (walden galleria). I went to purchase multiple items after collecting various coupons I used and spending a great deal of time finding the products and making sure they were appropriate for the ooupons being applied. The girl at the checkout bagged and put all the items in my cart (I had a very large order with multiple bags). After she started applying the coupons she began questing whether on purchased them and refused to look on the register receipt on the computer but made me dig though the bags to show her each iten (even if i bought three; i had to find all three!) really.

The line was building up. The last item she questioned (and by this time i was really annoyed) I could not find it while digging through the bags several times and it…

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Anonymous

Feb 16, 2015
0

I was not allowed to use your $5 off $30 or more at the Target in West Hollywood , at Santa Monica Blvd. and La Brea. I was told I couldn;t use it becausre its a city Target, It may say City Target on the front but on the back it says TARGET COUPON EXPIRES 4/13/13.

I shopped today 3/21/13 and spent nearly $80. I don't live near a city Target , I do live 3 blocks from the one I went to today. Seriously your not the same company. How rude on your part to embarass me like that. I asked the manager and she was helpless, and when I asked her if it was the same company she was stalling for a second and then said we are told that we are not suppose to take them.

Then I asked you said your not suppose to but did they say you can not and she said the same thing again, she was useless. I am done…

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Anonymous

Feb 16, 2015
0

My name is Ron Johnson my wife went to target today to do last minute shopping for kids school clothes got home and realized she was charged for 5polo shirts Itm#038033192 and actually only bought 2, the total spent $187.67 Receipt# 2-1240-1243-0078-7717-4 VCD#752-282-737 We called the store on Craig Rd 2189 N Las Vegas 89032 and were instructed to bring the receipt and all items back to the store, No problem just inconvienced to do so. upon arriving at the location we aproached the security guy who was Great! and very helpful he aproached an employee whos name we will get..

And asked him to help with the return he acted a little anoyed and was rushing, well the return / reimbursement was for 3 of the Polo shirts and he actually gave us $11.88 which was for 1 Polo and he headed off very…

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Anonymous

Feb 16, 2015
0

Yesterday I spent $385.47 at Target and when I arrived home did not have one sack that included about $150.00 ladies wearing apparel. After making sure I did not have this merchandise in car or home, I went to customer service and explained that I did not have the merchandise and the checker in putting many sacks (groceries and all) in the buggy perhaps did not place in my basket. They (security and manger) checked video and said all checked and placed and I walked out with all.

This is not true as I had at least 25 sacks and how could they view all??? Bottom Line, I have lost time, my merchandise and most of all insulted. I responded that I feel violated and they have lost a good customer!! I will not return to Target!!! They didn't seem to care nor have any sympathy that a senior…

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Anonymous

Feb 16, 2015
0

Target gave me the dates for arrival, so I went ahead and placed my order. What they didn't tell me was that the UPS was going to transfer my order over to the USPS. That took an extra 5 days. I was suppose to get it on Friday instead, Tues. This was a birthday present. Now it's late and the little girl is very unhappy. I even called on Weds. to make sure that the package would still arrive in time. The Rep DAVID said "don't start worring until Friday". What the package is suppose to be here Friday. Then Friday came and NO package.

Target Stinks at shipping merchandise. Seriously, don't waste your time with Taget shipping.

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Anonymous

Feb 16, 2015
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To whom it may concern, I am writing in regards to your employee. I had an issue with your on-line order and I found her to be condescending, with no business sense.

She informed me that I had reached the highest level, in one phone call, to address this issue and she wasn't budging from her position regardless of the consequences to her or to your company. What should have said, 'Hmm let me check into this issue and find out why this situation happened.' May I get back with you in a couple of days? This is how a supervisor should 'handle' customers.

Again, I only ordered one product and I am clueless as to how two were shipped with two different addresses. This is an error on the online purchase for I DID NOT purchase the item that was sent to Keller. By this I mean I only clicked the…

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Anonymous

Feb 16, 2015
0

Recently I applied for employment with your store in High Point, NC. On April 2, 2012 I walked into the store and filled out the necessary information on the computer system. Soon afterwards I was interviewed by 2 people. At that point I was told to expect a telephone call.

On April 2, 2012 I received a telephone call from a woman named Princess. She left a voice mail asking me to return her call and schedule a time to come in on Monday, April 9, 2012.

I called and spoke to Princess, who let me know to come in on Wendsday, April 11, 2012 at 10:00am. I arrive on that date and time and went to the customer service desk. There I was told to take a computer survey, which I did.

After completing the survey I approached customer service and was told to wait in the food court. Princess…

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Anonymous

Feb 16, 2015
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My loving mother in law purchased a gift for my birthday that i didn't want. I went to Target and tried to exchange the gift for store credit... I guess it's been a long time since i've exchanged an item, because they have a policy that i've never heard of. Now keep in my since it's a gift - i didn't have the receipt (no way i tell my mother in law i'm returning her gift). When they rang up the item, it was $150.00, they told me that since it was over $70, and i didn't have the receipt i could only get up to $100.00.

I'm a reasonable person; so i said "ok, put it on a gift card". They said their policy is to exchange the item, for a like item in the same department up to $100.00 in value. What? So, an item that they're going to put on the shelf and sell for $150, i can only spend in the…

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Anonymous

Feb 16, 2015
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Target has lousy customer service for online orders. I ordered several items as gifts for my niece's baby shower. The items were shipped with a packing slip. When my niece opened the box two items that were supposed to be in the box were not. She called customer service and they said they would send them. A month later I called to inquire what the hold up was. I was told that even though the material was packed and shipped by Target I would have to deal with the manufacturer to get them to replace the items. I of course could not believe this but they reiterated it and gave me the phone number of the manufacturer. Of course the manufacturer thought I was nuts.

Again Target said that since the shipper said the package was delivered they could not do anything. They had no way to prove the…

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Anonymous

Feb 16, 2015
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I have been a Target Shopper for years now and have always been satisfied with your products and services. At the entrance of every Target Store in the Des Plaines, Illinois area where I live, I always see signs saying HIRING NOW and whenever I apply online I am always told, "Sorry, we can't use you." I apply every 90 days and the answer is always the same. Okay, so maybe you're going to say I should get in touch with the two Niles Illinois stores where I applied and ask them. But I am not persuaded they will tell me specifically why I am "radioactive" and not able to be hired. So I thought I would tell you what I think.

I'm 70 years old, in good health, have an MBA in Finance, worked 34 years for the same Company where I served in Information Technology both as a specialist and a…

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Anonymous

Feb 16, 2015
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Once again you have discontinued a brand and substituted your Target Market Pantry brand, which is an inferior product. You no longer sell Alexia Foods Fresh Classic French Rolls which are 8 to a package and contain 230 mg of sodium and 20 total grams of carbohydrates per roll. Instead, you sell Market Pantry French Classic White Dinner Rolls which are 6 to a package and contain 410 mg of sodium and 31 total grams of carbohydrates. The Target Market Pantry rolls have a strong artificial butter taste.

We go out of our way to shop at Target but don't purchase your Market Pantry brands because they are always of inferior quality to the national brands. Stop while you are ahead, and sell the national brands at a reasonable price and your sales will increase. Count me as a conscientious…

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Anonymous

Feb 16, 2015
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I was with my daughter in law, who is pregnant, at the Target in Rock Hill, S. C. yesterday, December 30, 2011, and she and I were looking through the maternity clothes. She needed a pair of maternity pants and found the perfect pair, right color, right size, and it was marked Clearance, Half price, so she decided she wanted them. When we got to the check out, the price rang up $34.99, the original price, and when she asked the cashier about that, they said that they were NOT supposed to be on the clearance area, only the tops were on clearance.

There were other pants there when we got this pair of pants, and it was obvious, that they were on clearance but my daughter in law did not want to argue with this cashier, so she went ahead and paid the full price of $34.99. I went back to the…

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Anonymous

Feb 16, 2015
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I am a long standing Target customer who values the company, the products, and its customer service, however after this last instance, I am completely unsatisfied with your planning for the Missoni product-line and your online shopping failures. I unfortunately learned that my order of 10 MISNI Via Chevron Blue Bath Towels have been cancelled as it was over the quantity allowed. For all my years of online shopping with Target, I had never seen a limited quantity for a product, and if this is your new policy, it should have been upfront at time of purchase.

If I would have known this, I would have supplemented my purchase with additional towels from another Target product line. However now that you have made this online shopping occurrence such an unsatisfactory experience, I will have…

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Anonymous

Feb 16, 2015
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On Monday, Nov. 28, 2011 I walked into the Target in Houston, Texas on N Eldridge and FM 1960 with my wife. As my wife and I were shopping, in the mens cologne, makeup dept. The P&L employee Leon was following me everywhere in the store as if I was stealing. I asked him why he was following me around, and he said "I am just doing my job". As he continued to follow my wife and I around, my wife asked him why, and he replied like a robot, the same thing, "I am just doing my job. I left all my merchandise in the basket and asked for a Mgr.

Another black employee, Teresa the "Mgr", said he was just doing his job, and she would ask Leon why he was following us. No police where called, because I or my wife were not stealing. We left becasue of the way we were treated. Because of my race,…

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Anonymous

Feb 16, 2015
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Store Number : 1786. Location : Sugarland, TX 77478. Issue: Ordered a Bread Sticks and Icee -- My daughter refilled the Icee and the representative INDU said I have to pay for that because there is NO refill for that Icee - First of all there is NO sign says there is NO refill, but I thought it might have been printed in the Receipt so I paid the Money and even in the Receipt it was NOT mentioned there is NO refill. I asked the Representative where its been mentioned that there is NO REFILL, she says for a long time that's the practice, how do a Customer know that, the other drinks that are kept aside have the refill, if there is NO refill then Mention that.

I felt its TARGET fault and not mine for sure - INDU was very rude and Arogant and said if you want I will return the money, my…

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Anonymous

Feb 16, 2015
0

An item went on sale on Sunday. An hour after the store opened I went to purchase the item. I was told tha they must have sold out. Within the Hour? How many were in the store in the first place?

They were so kind to offer me two more expensive models that were in fact in stock. They also offered me a rain check. If I wanted rainchecks I would order on line which is what I intend to do at another store even if I have to pay a little more.

I know I won't be dragged to Target for something that is not in stock.

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Anonymous

Feb 16, 2015
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Friday before last- I had enough money in my account to finally purchase a 55" Phillips Flat Screen LCD TV with a 3 year service plan- Total $1,078.00. I made the mistake of going to the Target Store at 4575 West 11th Eugene Oregon. I was declined the purchase- all said and done, the reason for my decline? I hadn't spent ENOUGH money in the previous year to "qualify" to spend such a large amount. Hmph. I then proceeded to the Walmart store at 4550 West 11th, Eugene Oregon. Where- lo and behold!

Walmart had ABSOLULTELY NO PROBLEM with my money. Despite my not purchasing anything with them for the previous 4 years. Therein I purchased a Sanyo 55" Flat Screen TV LCD, complete with service plan for about two hundred and fifty dollars LESS. How Target stays in business with their…

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Anonymous

Feb 16, 2015
0

In today's ad you advertise a Baby Boat Float for $12, went to the store just now at 12:00 p.m. after church and your store and all stores in Sacramento were out of them. The store I went to said there were 7 in stock and sold out at 8:00 a.m. I thought could order online and this product cannot be sold on line according to your web site. Everytime it seems I want a product at Target, and I realize it is summer, or whatever time of the year it is, your stores do not get very many of them and it is first come first serve, I realize, however, but not everyone can come in when your store opens. You could at least have it online when it is advertised in your weekly ads. It is very frustrating.

On a good note though I do love Target and especially your grocery department. There are very few…

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Anonymous

Feb 16, 2015
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IS TARGET stores BECOMING BECOMING ANOTHER WALMART. I used to a avid shopper at walmart till I seen how they treated and pushed their employees.

Since then I and my friends have been taking our business to target. We find target stores very clean and the employees are quick and courteous to assist you. I generally shop the target store in Blackstone Mall and have been since their opening in 2003. Lately I have been observing a few things that have upset me. They employees are still courteous but seemed stressed and overwork. I than took a look around and noticed that there not that many people working to help you. It seems the staff has been cut down a lot.

I understand the economy is tough but there is still no need to cut the staff so much that they are running around like chickens…

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Anonymous

Feb 16, 2015
0

I tried for two days to order a ALIVE doll but after hours on the computer and being billed for FOUR orders and no way to delete and being told to give my Number which I didn't remember I gave us and call Toys R Us and got my order without and problems disgusted with Target. I did pay $2 more because it wasn't on sale. But it was worth it. Also, for some reason the Super Target in Savage, Minnesota has what looks like a homeless person with about a 12" long skinny beard working in the produce department without a beard net or gloves. I observed this person on a recent visit, stroking the full length of his beard with his hands and then he proceeded to stock fresh produce on the shelves. YUK!!!

The store manager must think there's nothing wrong with that. I will not buy any produce from…

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Anonymous

Feb 16, 2015
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Ordered a couch on 10/24 from target.com. The original delivery date emailed to me was 10/29. I got an email on 10/27 saying: delayed until 11/4. I am now much more frustrated after receiving another email on 10/30 saying that it will be delivered on 11/7. I opted to cancel and buy locally. Fumbled around the link emailed to me a couple of hours earlier. No success in canceling my order.. Called customer service and learned that contrary to an email received hours ago, I can't cancel. Target really needs to get their online ordering act together!

Customer service was pleasant, but useless. Tried to email my complaint (almost exactly what I'm writing here) through target.com. Hit submit, and it told me to please enter a valid question or concern! Ha! Apparently my frustration isn't valid…

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Anonymous

Feb 16, 2015
0

On the 14th of September, I placed an order through the .com/website. I rec'd an email from Target.com immediately after completing my order, confirming the order, providing me with an order # and an estimated delivery date for my order. The estimated delivery date was from 9/20 to 9/22/11. Today is 9/29, and I have not yet rec'd the order. I attempted to look up the order status on line, which did not work.

I phoned the number listed for customer service, was eventually connected to a young woman who could barely speak English, and who proceeded to tell me that "due to the fact that we have a "bad computer", the order ended-up in Target's "junk pile", and therefore, "will not yet been filled." I beg your pardon, but I am writing to you from the ordering computer, which is a 2011 MacBook,…

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Anonymous

Feb 16, 2015
0

I was proactive this year by going on line to purchase a lot of things at Target. On 11/24/2011, I ordered several DVDS on line and received an email stating my shipping informaiton. I waited until after the specified shipping date with no items. I telephoned Target and talked with a representative. I was told to go online to reorder the items and they will honor the original costs. I was having difficulties shipping to a P.O. Box address and I had to call again.

I talked with a representative and she supposedly was going to honor the Black Friday costs for the items. I received an email stating a different cost from which I aggreed upon and was told would be the finaly cost. I had to call again to get it change to the Black Friday costs. I guess I will find out in 48 hours.

On Sunday,…

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David GIBSON

Feb 7, 2015
0

I went to 1 of 2 Targets in Fremont Ca and purchased an item from the freezer department. 2 Weeks later I went to the other Target and picked up other items than I went to the freezer department to get the item that I purchased from the first Target, and

to my surprise they did not cary it so I put the items back on the shelf and went to the first Target. I-picked up my items than I went to get my last item on my list witch was baked lays potato chips to my surprise they did cary theme witch Target number 2 cared, so

at this point I put everything back and went to a competitor and got all of my items at 1 store, it would be nice if i knew that i could depend on target to be consistent so that we don't have to wast gas running from Target to Target witch i wont do again.

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Henry

Feb 4, 2015
0

I noticed again today (2/4/15-- 11:34 am) the same two employees laughing and making fun at customers in the Vestal, NY target store in Vestal Plaza. These are two Male employees: one tall and the other shorter. They were in or working around the customers in the return section in the front of store, on the left when you walk in, and this was not the first time they were doing this.

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Ralph Long

Feb 1, 2015
0

I am totally fed up with the 5715 North 15 Ave Target store in Phoenix AZ! I just purchased a LG 442 cell phone on 1/31/2015 that simply does not work properly and as usual at least two of my prescription monthly refills were never even filled again this month!!!

Nor can I afford to go without two vital prescription refills that without them this could in fact kill me! Every Month this Target Pharmacy screws up royally! And is clearly the poorest pharmacy in the world to deal with as well.

Furthermore Target Electronics failed to make sure the LG 440 Cellphone worked properly before they sold it to me in the first place! This is clearly the worst and most incompetent store that I have ever tried to deal with in my 77 years of life!

So,I will simply move my prescriptions to a totally…

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Ary

Jan 20, 2015
0

I signed up for a Baby Registry at Target. The majority of the time I try to go on (and I go on often), I have issues and get error messages. I wish I knew before hand prior to choosing Target for my Baby Registry.

Always get a message about the registry having issues and to try again later. I would not recommend Target as a baby Registry to anyone ever.

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