Telstra

We had our nbn fixed just over a year ago, 12 months the newly supplied telstra modem died and was replaced with a refurbished one, we now are experiencing very poor to none at all , we have checked several times with outages and YOU say there are no outages in our area, we can't even do a speed test as we can't get a provider, this is on going, we pay for a product which are not getting, discounts are great ,but we just a better service, very poor service when we have been having many issues for years.

On 2/3/2020. I bought $150 of Wi-Fi data To use on portable modem only 3 months old. The sim was activated . Several trips to store, it was modem they say. No Telstra store has any modem in Geelong, phoned store 2 hours, no help .

Spent Friday searching for Telstra modem found one. Now I cannot activate this new SIM card, cannot phone you. I am 76 years and disabled. You have my driving license details, plus $150 since March 2nd I have no Wi-Fi

In January this year I informed you my phone line was dropping out whilst I was in the middle of a conversation, this also happens if iam on the internet. I was told by your consultant that their was a problem in this area and it would be resolved at the latest by May.

As of today the problems highlighted are worst now than when I first lodged the complaint with you. The reference number given to me at this time was SRI-1855024089510 I have been with Telstra for over 50 years,it appears I might have to go with optus to resolve the worst service I have experienced in all this time.

Why is it there has been no home phone connection for nearly a week? Our neighbors are experiencing the same issue. I am running a business and how can I do this if there is no way customers can reach me or I can`t reach them?

Mobile service is pathetic in our area and cant even rely on that. What if I need emergency services to attend. Am I or a family member going to be able ring for help? NO. Every time NBN is worked on something goes wrong and the internet SLOWS down to basically nothing.

I am not getting what I paid for and quite frankly, should be billing Telstra for loss of business. This is becoming a more frequent issue and am over it. Peoples lively hood and lives are at stake. FIX IT please.

order Number 000450000169610 I want to make a coplaint about the change over of the phones on my lease plan where nothing was said to me about the defect of one of the change over phone from a samsung 7 to the samsung 9plus until I received the my next account statement which was twice as high than my normal bill,and when i enquired about the amount i was informed it was about the insurance to one of the phones.

As i have said nothing was mentioned to me about the phone at the time and if it was i would have kept the phone as the phone to me looked and worked perfect to my needs it was only the time that I had to do the change over on the Lease plan ive got with you.

I'm reqesting that someone from telstra looks into this for me as i have paid the bill which was late as i still havnt…

very very slow download 0.3 & upload 0.2 speed having a lot problems getting to down load items it takes for ever is this what you call a fast nbn it was 3000%faster before i got the nbn on please explain if i don't get this resolved soon i will get another carrier not happy have been with telsta for over 40 ode years an not happy one bit please call me on 0419841964 or try to email me on gtiehuis@bigpond.net .au my name is gerry tiehuis 22 wright st heathcote vic 3523

Many phone calls from overseas that something is wrong, from a supposedly Telstra offfice member, gave me ID AUD1987 named Prince.

I said Telstra would never phone me 5 times in the last few days and over the year MANY times more. This is scamming, do you agree? Thank you. Kevin

On about Monday this week an upgrade was processed in the Microsoft Office. Ever since that time we receive two or three copies of emails from our service provider Telstra (Bigpond). This has never happened before. We seem to get two copies of the same email, but if one deleted an unread copy then we get a 3rd copy.

I have to say it does not happen with all mails. What changed in the software and how can we return to a normal state?

2 of our clients - holiday home owners - have been told that they cannot get an ADSL connection because the exchanges in Kewarra Beach and Freshwater are full. Has Telstra given up on its customers since it was paid out outrageously by our stupid government for access to its copper lines? How can it not take on new customers? Surely, part of the deal of privatization was to service Australian's telecom needs?

My business is based in Edmonton. We stiil have a way to go before we will be connected to the NBN. Meanwhile my ADSL service gets slower and slower. Obviously more people are using the internet now than 5 years ago but surely Telstra should be keeping pace with demand. Individual demand is also increasing because of the downloading of movies and TV shows via Netflix and others.…

Ongoing issues - asked bill amount got told I was in excess credit of -$348, they would not honor this despite hours spent on the chat, gave me a 'discount' - ongoing errors on bill EVERY month- asked 4 months ago for Telstra Platinum to be cancelled, still not done- this is due to charging $15 per month to use the service and wait times on phone are often over 50 minutes despite paying a Platinum fee.

- cancellation fee for sim card (mobile broadband) I never used- had it sent to me as a 'bonus' with a bundle then started getting charged to have it monthly (I never requested it in the first place). Got charged $99 fee for cancellation of this same service.