Loretta Tackett
I recently stayed at the location 6635 Gateway West, El Paso, TX. I used my husbands Hilton Honors Card, 937838622, who has been a member since 2003. when we travel we always try to stay at a Hampton, HIlton or affliated property.
I stayed form 10-08-19 and checked out 10-10-19. When I checked out I didn't notice the invoice was in my husbands name, David Tackett, 291 Clarence Ct, Buda, TX. 96. When I contacted the branch, the manager said that nothing could be done.
I asked to speak to the GM, and left my number at 8:00 am this morning. (10-21-19). She took my number and then abruptly hung up on me. At 11 am I still had not received a call back so I called and left a message for the GM, Gabriel, could not understand his last name.
as of now, 1:34 pm he has failed to call me back. I…