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Three UK

2.0
4 complaints

Complaints

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Khalid Abbas

Aug 18, 2023
0

Every Night At 2:00am Their 5G Download speeds going to 500kbp/s To 1MB /s You cant even open websites or open youtube Speeds becomes littlebit normal after 4:00am My both 5g mobile sim broadband and 5g home broadband both has these issues

Very poor internet speeds

Three says we uograde their masts and systems thats why you people got these issues. They lied.they said this for soo many times that they upgrade their systems. I heard from these numskulls since 2020

I Want To Cancel My Contract With Three I Want To Get Rid Of This Company So Bad

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Morag Ashworth

Feb 2, 2016
0

I was in France from Mid Dec to Nid Jan - last 2 days - no data roaming. I'm heading to the USA mid Feb and I want to know what the issue is? 22.01 Called on to enquire as to what the issue could be, 1st operative didn't think there was an issue as long as I could make calls. worst customer service person I have ever spoke to. Finally got put through to Customer relations - Hannah - helpful - was supposed to come back to me on the Monday with info form technical team and info as to status of my account as "Feel at Home " is only valid for 60 days in a year. I asked for clarification as to the current usage on my account.

No phone call - Phoned them on 01.02.16 - spoke to Kenneth - he was stroppy and unhelpful and surmised that the issue could be with "Feel at Home" account but couldn't…

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Andy

Feb 1, 2016
0

Hi I have been a sim only customer of yours for nearly a year I upgraded to a contract last week and I received my new Samsung Galaxy handset on Friday I only really looked at the phone pre openly yesterday as I have been busy.

When I took the protective screen off of the phone I noticed A very fine hair line crack on the screen. I phoned customer services this morning and explained I then just got transferred to the insurance team they then transferred me back to the customer service team they then transferred me to handset swap out team who then transferred me the technical support team this took nearly an hour.

However despite all this I was told that because I did not report the fault in 24 hours there was nothing you could do i find this incredible as its something that you would…