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TicketCity

1.0
5 complaints

Address

5912 Balcones Dr. Suite 102, Austin, TX

Complaints

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Hilary Kemmling

Oct 26, 2022
0

I have vm been sent my “ticket” email numerous times to accept my ticket.

However there has never actually been a link or any follow up info to physically accept it. When I spoke to their customer service they sent me the same emails on repeat (spoke to two separate agents) and when I asked what my resolution would be they pretty much said SOL all sales are final. What sale???

I never even received a good or service. I paid $500 for an email! Then when I asked for supervisor contact info to follow up the agent literally ended the chat on me. So ya definitely sketchy. No issues with stub hub or game time.

But apparently ticket city is a scam.

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Nathan J Anderson

Feb 21, 2022
0

I purchased 6 floor seating tickets but when got to the concert it was only for standing. The only reason I paid more for the tickets is because I needed seating. They were not willing to do anything about it.

Don't buy tickets from Ticket City. At the very least it is confusing to purchase from them, at worse it is a scam.

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larry frederick

Aug 19, 2019
0

Ticket city claims to have sent my tickets (order #24822213) back on July 30th.

However I never received this e-mail. com). They sent an e-mail to her address with a link to my tickets.

However after we cut and pasted the link to open it THEIR e-mail said OOPS, delivery canceled by sender. And now it is impossible for me to get a hold of anyone there to speak with. I truly don't know what to do!

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Anne Christensen

Jul 14, 2019
0

I ordered Queen and Adam Lambert concert tickets in January to give to my husband for his birthday in March. I did not receive the tickets on or before July 13. I realized Friday that I still had not received the tickets.

This has NEVER happened through any other ticket agency I have used. So yesterday I spent most of the day trying to get the tickets. I emailed, I chatted on line, which by the way is absolutely useless. They do not help at all.

When you call, you cannot talk to a live person unless you want to purchase tickets. Yesterday and this morning was horrible and you have completely ruined our experience before we have even left. We had parking reservations, that are paid for and also a hotel reservation that was paid for and too late to cancel.

One of your customer service reps…

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Richard Nydegger

Oct 8, 2016
0

I purchased 4 tickets for the Mets wild card game at citi field. I bought tickets for myself and my two grandchildren. I thought this would be a night to remember. When we had our tickets scanned we were told they were for the division series game two. I have the cover letter that states confirmation for the wild card game. I spoke with Shawn the supervisor and he could do nothing to get us into the game.

He stated it was a computer glitch and he would give me a refund and $100 dollar compensation. If you could have seen the disappointment on my grandsons face. Shawn stated that the tickets I purchased were going at a lot higher price. So were they resold and I was not informed. $100 dollars pays for the parking gas I paid to get to the stadium. I would expect this company to do the right…

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Patrick Egan

Feb 1, 2015
0

Heard quite a bit about TicketCity leaving Super Bowl fans out to dry. I think the big question of how I should feel about this depends on one key factor. How much did the ticket brokers like TicketCity do to inform the buyers of the risks involved, since they were essentially speculating instead of selling a product they'd already taken possession of.

I do think it was lousy that the notice about the tickets being unavailable came so late, but how much information did these buyers have before traveling to Arizona? Were they properly informed about the risks involved in buying tickets on spec like this?

If so, my sympathy only goes so far. If the TicketCity ticket brokers are misleading their customers into believing that the tickets are a sure thing, then they should get sued and/or…