deborah barlow
Feb 3, 2016
0
Wells Fargo recommended a company "Total Protect Home Warranty". We have found them to be unethical, and untruthful.
TotalProtect
1.5
TotalProtect customers experience severe delays in repairs spanning weeks to months, with poor communication and unreturned supervisor callbacks being pervasive issues. Common problems include multiple failed repair attempts with wrong parts, unprofessional technicians, and extended waiting periods for AC, appliances, and other covered items that leave customers in uncomfortable or unlivable conditions.
Common Issues
45% (10)
waitingnot fixedweeks
35% (8)
no call backsupervisorno response
30% (7)
wrong partmultiple timesdifferent companies
20% (4)
unprofessionalcheapunqualified
15% (3)
not coveredcontractcancel
Complaints
marie poortje
Jan 24, 2016
0
On February 2, 2014 I purchased a Home Protection INS policy to cover home appliances, On Dec 7, 2015, I requested a new Dish Washer, I spoke with Melissa, and she explained to me that I had no such policy, instead I had A Systems Protection and I should have been paying more each month,I was told she would get back with me within seven (7) days, a month went by with no reply from her, I called again and explained the problem to someone else.
I did not get a name. I was told she would get back with me within two (2) days why are they taking $34.95 of my money each month from the bank by easy pay? I am a widow and it is very hard for me.Is there any way I can get my money back? People please be aware of this company and the complaints filed online against it across the United States. The…
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