Truist Financial

I have been a loyal customer of Suntrust now Truist for 50 years and until this year had no problems and was well served by this bank.

However I am very unhappy/upset with the fact that the Fraud Dept is not answering their one phone line either for me or for my banker at the Williamsburg office. After many calls. My Credit card with Truist was hacked early October for approx.

$700 and I am still out of that money even after paying the amount on my monthly bill, waiting 2 weeks to get a new credit card and being told it would take 90 days to resolve the issue. It should been resolved the end of December and now it is almost the end of January and I am still out of my money.

This is very poor banking practice and I have heard from others who bank with Truist that they have not had a good…

Shameful service - I had been in several weeks prior to this visit to speak to the Branch Lead regarding opening a CD, from monies in a Truist Brokerage account. I was made to sign a blank document.

Several weeks went by and Truist Brokerage had not addressed my request. I was not interested in continuing to Bank with Truist this and along with so many more issues. I told her not to open the account and once the money arrived, she was to get in touch and I would be in to close the accounts. She a know she’d my request. I heard nothing for 3 more weeks. I opened my online banking and much to my surprise she had opened the account. I emailed her right away and was ignored. I then went onto the bank where I was told I would have or pay $600.00 to close the account that I never wanted open in…

I have had an account with Truist Bank for almost 2 years. But I was incarcerated since March 2022. At that time I had $76,000 in my account. I got out ot prison May 25 2023 and went to Truist Bank in Waynesville to see why I couldn't access money.

We sat there for 45 minutes and did not get help. We have called numerous times in the past 2 weeks but have been unable to talk to anyone. When I call the number on my card it says my account has been closed and it cannot be accessed by phone.

Since I do not have my money I have no way to get to the bank, get a place to live or even buy food. I need all the bank statements since my incarceration and an explanation of where my money is and why it can't be accessed.

I need statements sent to my email that I enclosed in this complaint. My…

I am unable to access my checking and savings account online and was advised to see a bank representative. I was advised the issue is with how Truist handles the Trust account or how it is entered into the system and was brought about at the BBT/Turist merger. 23.

23 As a result if this internal issue with the bank, I have been without access for 10 days and it is impacting my financial position I am unable to pay bills. no one is able to help.

I recently went to the Chester SC branch, and the lady they sat me with was so rude. She was not interested in helping me and was so unprofessional. I chose not to open an account with them and will just make the extra drive to a bank who doesn't condone such behavior.

Very serious as Truist did nothing. they wanted my ID name and password. I didn't have that available and so I called and nobody would help to authenticate or say it was fraud because I didn't have my account number or pin on me. I was at work.

TOO BAD FOR ME . Thanks for helping the fraud in not stopping it by checking my account. I called 7 neighborhood truists in my area and only one live person answered and he immediately giving my first name to him told me it was fraud.

and if it wasn't for that one person I still would not know.. I can't believe my bank that I trusted can't be trusted to tell me if it was fraud and truist should get after those hackers who appear to be real.

not the way your off shore people did who could care less. MICHAEL HOYER

My sister and myself filed a dispute against metro pc for 57.00 December 2021 and the claim has been denied twice. Worst bank ever