TurboTax

My entire day has been waiting or online for customer service. I have had 6 hangups from customer service and no one will help. I started at 9:30 am central time and it is 6:31pm and I am still on hold. You did not file my 2017 taxes. you have my payment ID # and I have your credit card payment dated 2/3/17. I want my taxes paid! w/o late fees to me. If i do not get anyone to help me, you will also have attorney fees to pay. What kind of company are you that will not correct your mistakes.

Gaylord Daryl Waddell 940-781-0092 dwadd@sbcglobal.net

99, I tried to get out of doing the upgrade and it would not let me, says free it you want extra you can so no thanks or do the upgrade this year it would not let me keeps say upgrade, I did get my taxes done in another way, Why are you try so hard to make people pay the extra if they don't want it?

I read other complaints about this happening to other people

I am ready to file my tax return. The Federal Income tax section doesn't look correct and I can't get back into it. It's showing complete on your end, but has not been submitted. I called once and had a recording that there was an hour plus hold, so put my number in and received a callback, but no one was there.

I resubmitted, received a callback about an hour later. Talked to someone who took my question and she put me on hold and I have been on hold for 40 minutes now. This is ridiculous. I apparently was put back into the original cue.

If I don't hear from someone in 15 minutes I'll file my tax return as is, expect you to file an addendum and I want a refund and will never recommend this service to anyone. Melissa (850) 281-0886.

I am below poverty level. My wife and myself live on less than 16000 yearly. TurboTax made more than I'm getting back. Thanks for nothing.

Turbo tax has taken money out of my bank account twice for my taxes. Second payment was processed, but first is still listed as pending/hold. I would like to have my money released back to me and deposited back into my account.

Horrible long torchered process. Took forever to file originally. I had started my 2016 last year but had trouble then so went to Jackson Hewitt and paid outrageous price. Anyway when I tried to do my simple 2017 taxes here it kept taking me to 2016.

After many hours I was able to complete. Both taxes rejected from fed n state. I had wrong AGI. I tried to amend this on TurboTax’s site last night and it kept treating me as New customer. Called and had ‘Margaret’ call me after 2 hours.

Then was on call for 1hour n 16 minutes. She couldn’t find solution!! Then my call disconnected. What a sham. I had to call IRS today and will mail my returns. The worst company I’ve ever dealt with. I’d like someone in authority to call me.

I’d like my money back. I’ll spread this info about your…

I am highly disappointed with your affiliate that is withholding my tax refund for no specific reason. there is no contact number that allows me to reach a representative and after going online I see several hundred people with the same issue. I spend several hundreds of dollars a year with your service and unless my issue is resolved very shortly and I take my business elsewhere and most likely others will as well. my refund is serval thousands of dollars being withheld without interest that they are earning on it.

I need to be reach at 317 997 0833 Darrin Ottinger

When I get to the end of a waitlist for live help the call hangs up. I am on my third wait list and still have not received help.

phone number 864-367-0704 1/21/2018 Case 426342489 - says case closed. My issue was not resolved!!! 2/14/2018 Case 427405413 - says case closed. My same issue was not resolved!!! 2/20/2018 The Rep - Johnathan refused to transfer me to a supervisor after our conversation.

He said that there was nothing he could do to help me and would not transfer me to a supervisor then hung up. 99. Can't you guys do anything right any more. As explained to Johnathan, I never download and expecially from Intuit, as I do not trust your security. 99.

I really don't care which option you take. Just do something and let me know what you are doing. Seems simple to me. 5 years, 414 Dove Tree Lane, Anderson, SC 29621. Please have someone get off their hands and call me.

10:00-6:00 EST Thanks, Floyd Strasbaugh

FIRST OF ALL , WHEN I SIGNED IN FOR TURBOTAX LIVE I WAS NOT INFORMED THAT IT WOULD COST AN EXTRA $149 FOR LIVE HELP ..SECONDLY I DID NOT GET TO TALK TO ANYBODY LIVE.I AM VERY DISAPPOINTED AND I WILL NOT BE USING THEM NEXT YEAR

Requested a telephone call for assistance on 2/3/18 at approximately 1230 pm. Advised 5 minute wait. NO CALL. Contacted today three times no call I am not even going to list times. I have used your program for several years if I cannot get a phone call why continue using ie.. purchasing this from you.

I've used Turbo Tax for years but this year is probably the last. Customer support has been none existent for my problem. There is no support on weekends and only 5-5 Pacific time There is no live chat option, ability to email, and no phone number for contact information. Instead, you enter your question. If there is not a pat answer, frequently from the community, there is no option. Instead there is a message, "Need more information".

My problem was my disc, marked as 2017, loaded as 2012. I'm furious and frustrated to be stopped at this point. Of course this is not a FAQ so no community answer. If I can't even get started, what support would I expect if I ran into a problem when doing my taxes?

I filed my Federal and Illinois state tax return using Turbo tax. The federal return was submitted and no problems. I received a notice from The Illinois State comptroller. The letter informed me that I completed my tax return incorrectly.

Therefor my tax refund was less than what I claimed. I called Turbo tax and they bounced me around on the phone with customer support numerous times without a solution. The reps claimed they could not view my tax return records.

The state tax program is flawed and does not work.

Ordered TurboTax software download and was delivered the incorrect software. After being sent back and forth from customer care and hardware support a half dozen times I requested a supervisor and was transferred to a person who said there was trouble on the line and could not hear. I will not order from Dell or Intuit TurboTax again.