Henry Salari
ABSOLUTELY HORRENDOUS CUSTOMER SERVICE
Turnkey Vacation Rentals requires reservation holder to register every single guest on their portal. Upon arrival, the guard did not have the list of our guest names and would not allow my guests to enter.
Dealing with this company has been a headache from the beginning, as due to our work schedule my wife would have arrived earlier at the property than me and Turnkey Vacation Rentals rejected my request to register her as a secondary reservation holder. The level of customer service and flexibility to provide a smooth path to a short vacation was horrible and absolutely unacceptable.
Their responses are mostly canned automated responses that do not offer any help or solution. We were embarrassed in front of our guests would NEVER EVER use this or…