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Twitter

1.3
173 complaints

Address

795 Folsom Street, San Francisco, CA, 94107

Customers are primarily frustrated with unexplained account suspensions where they cannot view the offending content or understand why they were banned. Poor customer support with no phone contact, delayed or automated responses, and inability to resolve issues compounds the problem. A significant portion of complaints alleges political bias against conservatives and inconsistent rule enforcement, particularly regarding verified accounts and celebrities.

Common Issues

45% (58)
suspendedlockedno explanation
30% (38)
no responsecustomer serviceno phone number
20% (26)
conservativeRepublicanbias
10% (13)
deactivatedelete accountcant cancel
15% (19)
double standardothers not bannedverified accounts protected

Complaints

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Kerryn Bennett

Apr 8, 2024
0

Hi, Twitter has the most convoluted Help page I've ever encountered. I could not use any of the purported issues listed to refine the procedure and lodge a ticket. I finally found one live option under Privacy just so I could lodge a customer service ticket.

After days of waiting with noone being able to see my posts or reply. I got a flag on my account saying it was limited with no reason given. Next I got an answer to my logged ticket. I was told I had not violated X's ToC.

Howevery account was still limited. Yet the CS closed the ticket. I tried to keep the ticket open, or reopen they would not allow it. Suggesting I get a new ticket. Bloody has gone to my head at this point.

Grrr Took me ages to find that exact link that had no relation to my issue, but it was the only way I could…

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Wendy

Feb 12, 2024
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My account on Twitter (X) was recently banned. When I asked why, I was informed that I had made multiple violations, but no one ever mentions anything specific. I found this strange due to the fact that I am on X so little, that it had been approximately a year since I had even logged into my account.

Obviously I had been hacked and I explained this to the customer service of X multiple times, but they keep sending the same automated response in an email stating that I had made multiple violations and my account was permanently suspended, and for me not to bother responding, because no one would be responding back to me.

I was incredibly offended and I am shocked at the lack of actual investigation and customer service involved in my particular case.

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Liaqat Ali

Jan 16, 2024
0

I am writing to bring to your attention the presence of a website on the internet that is uploading illegal and defaming posts against people for their personal gains. The website in question is promoting terrorism by publishing materials that incite violence and hatred against individuals and organizations.

The link to the illegal website is given below:

https://twitter.com/ridz6051/status/1058999311206416384

https://twitter.com/ridz6051/status/1058222769794514944

https://twitter.com/ridz6051/status/1059004902087802881

https://twitter.com/ridz6051/status/1066153324314021889

As an active user of the internet, I came across the website by chance and was shocked at the type of content it is promoting. The website is manipulating people's personal information with the intention of…

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Macholor

Oct 16, 2023
0

My @macholor account on Twitter has been suspended without any apparent violation of the platform's rules. I assure you that I am a real person and have not engaged in any misconduct. I have submitted requests for a review of the suspension twice but have not received any communication from the company.

I strongly urge Twitter to reevaluate my case promptly and reach out to me regarding this matter.

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Prof M Subhan Dairy Science Park, University of Agriculture Qureshi

Sep 28, 2023
0

Hi There,

I have been using Twitter via my account @drmsqureshi since 2009 for exchange of ideas on scientific and social issues. Recently, my account was suspended and I submitted an Appeal for its restoration as I presumed that I had not violated the Rules and promised to be more careful in future. My Appeal was rejected. Than I tried to deactivate my account, as I feel awkward when I seem my account to be shown as suspended. However, my attempt for deactivation was also denied,

Please either restor my account or deactiate it.

Prof M Subhan Qureshi

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VASILE COSTICA JIMBA

Sep 12, 2023
0

Dear Sar /Madam

The app is no work propaly the hep desk is give me error i no understand why is change now i need to pay if i want to send private mesage is ridiculos.

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Cordarius Moy

Sep 11, 2023
0

Hello Twitter, this is regarding a tweet I appealed on August/20/2023. I submitted the following as my appeal: "I believe my GIF tweet doesn't promote Abusive Behavior or harass, shame, or degrade others. The GIF was supposed to signify a little girl defending herself from other children or silly adults that do weird challenges and things while hurting the child's feelings." May you help resolve this?

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Cordarius Moy

Sep 9, 2023
0

Hello Twitter, this is regarding a tweet I appealed on August/20/2023. I submitted the following as my appeal: "I believe my GIF tweet doesn't promote Abusive Behavior or harass, shame, or degrade others. The GIF was supposed to signify a little girl defending herself from other children or silly adults that do weird challenges and things while hurting the child's feelings." May you help resolve this?

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Phillip Jones

Aug 1, 2023
0

I'm writing this complaint due to restrictions on my account. Previously I reported a woman having sex with a dog which is against their rules on twitter. Then I had my acvount suspended of breach of violation on my account.

This isn't very fair when that's all iv done is reported a disgusting sex act on twitter. Please can someone help me get my suspension referred as iv never had anything like this happen on any platform.

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Raymond Gray

Jul 31, 2023
0

Both my and my wifes accounts have been permanently suspended but neither of us know the reason why. The last tweet we sent was to someone that was making allegations against a cast member of a reality show. We are fans of that show and responded if he had proof of that claim and also said that he should back it up meaning justify his claim otherwise it is just heresay.

He responded to me telling me to F Off and to get the F" out of here. Today we find both of our accounts permanently suspended. Why BOTH of our accounts are suspended is beyond both of us. I believe we are being targeted and we are definitely going to look into what else we can "legally" do.

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Stuart W

May 31, 2023
0

Account got hacked, twitter suspended it. I contacted support and advised it had obviously been hacked. After their 'review' they rejected my request to be reinstated and permanently blocked my account, wiping all my posts and followers. Absolute joke, no wonder they're losing so many followers each month.

Unfortunately 0 stars isn't an option!!

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Tshepo

May 10, 2023
0

Good Day

My Twitter account @nudist_nudical was permanently suspended. I've never violated any of Twitter's rules and regulations. I did advised that my account was hacked, in the past 2 years me being on Twitter have never being suspended or warned because have never done anything to violate any of Twitter's rules and regulations. And i did appeal but no respond

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Keyla

Apr 23, 2023
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My account is hacked and twitter support is useless. They won't help me reset my password. I've been locked out for over a month now.

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muhammad yasir

Apr 14, 2023
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dear sir, My account tweeter deduct some amount $99.09. bur i am not in my knowledge so please returne back amount . as soon as posible

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balaji

Apr 13, 2023
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my twitter id someone hacked and changed email and password.... twitter id @b4l4ji

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Daniel Harman

Mar 14, 2023
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they wont deactivate my account literally are keeping my email and phone number tied tp a locked account and wont deactivate it against the law

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Jamie Maniatis

Mar 13, 2023
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My account was hacked over a week ago. I have made numerous attempts to contact Twitter. And I haven't gotten a single response. Pretty sad considering I'm a Twitter Blue member. So now I've lost out on all Twitter services and all paid subscriptions.

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Ankit diamond

Mar 9, 2023
0

I forgot my username and now I am unable to login lese help me

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Matthew

Mar 2, 2023
0

Hello. I'm not sure if you can help i have just come across your page page, around 3/4 weeks ago my twitter was suspended with out reason i did get an email saying i broke twitter rules but what rule, i only use my twitter to share my YouTube videos and follow streamers from twitch so I'm confused on what rule i broke. I also see may other twitter users saying the same has happened to them i have appealed 5 times 1 of those appeals i got an email back cant remember what exactly it said but i have heard nothing since, i have since sent another 4 appeals stating what i used my twitter for and would like an answer to why my account was suspended in the first place I'm just being ignored. My Twitter account is itsR3ZOR purely for gaming

Thank you

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James O'Hara

Feb 28, 2023
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My twitter account was locked but they cannot even name one single twitter rule that I violated! Such unjustified locking of twitter accounts is a grave violation of my right to freedom of speech!

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ty smity

Jan 10, 2023
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my twiiter account was suspened for no reason at all , and i wasnt given no answers to what i did wrong and it has been over 5 months now with still no access to my twiiter account and i would like a explanation from twitter to what cause my account to be permantly suspended thank you tysmity

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me

Jan 7, 2023
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I have never created a twitter account all my life. but I have just found out by third party notice that I have a twitter account. There is no way I can either login or contact twitter support to report this issue to twitter because I do not know the twitter username.

It is illegal to use my email address to create a twitter account without my permission. I hope someone can tell me the way to contact twitter without asking account user name, so I can stop the thief who is using my email address registered on twitter.

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Pushwinder singh

Dec 21, 2022
0

I have a problem with receiving two factor authentication code

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K. Taylor

Dec 15, 2022
0

I DO NOT WANT A MOTHERFUCKING ACCOUNT AT NAZI TWITTER!! I DO NOT WANT TO APPEAL A GOD DAMN SIUSPENSION! I JUST WON"T OFF THIS COMMIE WEBSITE AS LONG AS A DEMENTED PIG IS IN CHARGE! GRANT THIS FUCKING APPEAL AND DEACTIVATE THIS USELESS PIECE OF SHIT ACCOUNT!

TWITTER STAFF ARE TOO BUSY LICKING THEIR NAZI LEADER'S DICK TO WORK! I WANT NOTHING TO DO WITH A NAZI PLATFORM! NEVER EVER TWITTER! OBVIOUSLY, you folks at the NAZI TWITTER FARM have difficulty understanding ENGLISH! AGAIN DEACTIVATE THIS MOTHERFUCKING ACCOUNT!!!

SIX, I REPEAT SIX FUCKING WEEKS! FOR ALL THE DEAF ASSHOLES ON TWITTER! SIX FUCKING WEEKS AND TWITTER DOES NOTHING!!! TIME TO CONTACT THE FEDS!!!! DEACTIVATE THIS ACCOUNT IMMEDIATELY!! DEACTIVATE THIS ACCOUNT IMMEDIATELY!! WTF is wrong with you asswipes? Are you too stupid and…

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Travis

Nov 21, 2022
0

I was banned for no reason and not given any notifications on it. I want all my accounts unbanned or I will sue the livelihood off everyone off this platform. Enough is enough. I don’t deserve this.

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SANTHOSHBINI

Nov 15, 2022
0

We are sending +********7683 a verification code. Enter that code below. BUT I DONT GET A CONFORMATION CODE PLEASE SEND A CONFORMATION CODE SEND MY EMAIL ID OR MOBILE NUMBER. MY ACCOUNT IS LOCKED PLEASE HELP ME

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zuma

Nov 7, 2022
0

My account ( @zumajns ) has been suspended for no reason, and I have not violated any of the Twitter policies. I think that my account was closed by mistake and random way, please re-open the account again .

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ROBERTA FRAZIER

Nov 1, 2022
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After being permanently suspended for a mild insult, you unsuspend all these racist conspiracy theorist, and you let all their conspiracies stay on Twitter without suspending them. This is biased against anyone who doesn't like Trump and it's prejudiced. You need to treat everybody the same and if you let the garbage on Twitter that's happened since musk took over, there's no reason why my account cannot be unsuspended. Fair and equal treatment!!!!!!!!!!

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Alec Poland

Oct 22, 2022
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A friend of mine says twitter has been unfollowing and blocking people on his account without his permission for the past month.

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NameGames

Oct 7, 2022
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On Saturday, the 24th of September, 2022 my twitter account "NAMEGAMES" [@vavkay] was wrongfully suspended for ‘violation of rules against evading account suspension’. Prior to this I had never received any warnings or notifications regarding account issues. My account was always in good standing and I never broke any rules. The community can vouch that I am a prominent member within the Solana-Twitter ecosystem. Being a content creator and Host of daily twitter space "Solana Wake & Bake", I have worked alongside some of the most reputable names and projects, therefore, reinstating this account is extremely important to me personally.

(Proof of Spaces - https://spacesdashboard.com/u/VavKay ) Due to my main account getting suspended for suspension evasion, twitter has banned my IP (or…

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Bolaji Olusegun

Oct 5, 2022
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Both my following and followers status has remained stagnant for the past two months. Please, update it. Thanks

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Cindy

Sep 24, 2022
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Locked out of my account for 3 weeks, to date. In an attempt to fix chronic 2FA verification text failures and login problems, I deleted my cell number, then attempted to re-enter in the last place I still had access. However, the iOS app logged me out immediately and have since been locked out from my account. Contrary to the support article, the 2FA failed to automatically deactivate when the mobile # was removed.

I submitted 6 support tickets requesting deactivation of 2FA or a backup code to regain access to my account. After 2 weeks without a response to 2 tickets, I’ve started submitting one ticket per day for the past 4 days. There hasn’t been a single human response. The automation sends a completely irrelevant form/template email, then (I think), it dismisses/closes the ticket.…

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Joshua Abe Plimmer

Sep 17, 2022
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Hey my name is joshua Plimmer and i want to put in a complaint ablut twitter its a new account and its not letting ne follow more people and its really annoying me that i can't follow more people so can u plase let me follow more people on my new account

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Bob Malin

Sep 7, 2022
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Absolutely horrible. They have bots that just reply to the cases. They don’t have any support. I asked to update my account 7 times. I’ve submitted 7 cases. It’s so sad.

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david martin

Sep 4, 2022
0

this company because I wanted to close my account they suspended my account keeping my information available on line what kind of a strategy and practice is this holding my personal information against my will!?

Your account is permanently suspended After careful review, we determined your account broke the Twitter Rules. Your account is permanently in read-only mode, which means you can’t Tweet, Retweet, or Like content. You won’t be able to create new accounts. If you think we got this wrong, you can submit an appeal. I questioned god no repose!

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Robert correll

Aug 24, 2022
0

I got suspended i did not think it was fair because the tweet I made was to No one just a general statement anyway when you contest the suspension you NEVER get a answer . They just never answer and the suspension times out . Whats the point if your not going to look at the response you gave themCase# 0284314643: here is the case number

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stormzy

Jul 14, 2022
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my account @stormzyidkk was falsely suspended by twitter, i was suspended for evasion and managing multiple accounts for abusive purposes, i do not own any other accounts and i was falsely suspended, i never violated the twitter rules. i contacted twitter support and they only answer with bots, never got a human to reply to me and help me, i am so annoyed that all my hard work for the past year was gone.

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Fikile Mafuleka

Jul 13, 2022
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i spoke to their teamleader Fzuke and luskij dey said dey will phone me back wen dey receive da Pof their service is terrible.

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June Elizabeth Rounds-Rheaume

Jun 1, 2022
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I have filed another complaint for the same reason to Twitter Case #0256094622. I have a read only account. When I tried to change it my account was permanently suspended. Even when I tried to end the account I was informed I could not make that action.

This has been going on with several complaints from me with no response from Twitter for 6 months. I would like to know why a read only account can be suspended and why if I decide to I cannot end my account with Twitter?

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Karl J Womack

May 30, 2022
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Twitter has accused me of targetted harassment but won't name the accuser or evidence. There are two sides to a story.

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Tina Bishop

May 26, 2022
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I reported Nick Hanauer for hate speech today . His hate tweet was he prays to God that all republicans die from terminal cancer & burn in hell. Later I notice he is still on twitter saying he had removed his tweet from last night.

I am currently on a 3 day suspension for too many follows also last week I was banned 12 hours for defending myself by telling a lady she could get bent & she was a bitch . I did not threaten her but was punished.

This Nick Hanauer was not punished for his threats.

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Shams pervez

Mar 17, 2022
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I cannot open my Twitter account, I don't know why, please help me

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Veronica caufield

Mar 5, 2022
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I was trying to log into my Twitter account and it says before I could have access to my twitter account back I need to send the code Twitter sent over to my number and I have been on this for the past 4 days now Twitter didn’t send any code to me I have tried a lot of things but still Twitter didn’t send any code to me

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Rose McDonald

Feb 26, 2022
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They locked my account for an alleged hate speech rules violation. I appealed. They reviewed the tweet and agreed it had not violated any rules. It was a generic comment about having no sympathy for slugs who abandoned their wife and five kids.

I didn't name anyone, didn't use any profanity, didn't suggest any harm be done to them. etc. The moderator apologized for the inconvenience and said they had restored my account to full functionality. That was in October. When I tried to log in I would immediately be redirected to their appeals page.

I contacted Twitter and they said I had to change my password. I did that and Twitter allowed someone to use it to open a new account with my name on it. It is not my account, which I opened in 2009.

My repeated attempts to get Twitter to restore my…

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Tammy A Demetro

Feb 25, 2022
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I am just in total shock. How in the universe does a multi billion dollar company have no customer support direct lines? I created an account years ago, never violated anything. Years later I could not get on my account and I promise you, it was 2017 I honestly do not remember why, only something about someone else having a username I would never use associated with my email.

I was in Costa Rica at the time and I tried with all my might to get in touch with someone but to no avail. The email is associated with this account and I do not want to create an email just so I can have a twitter account, my email is the email I check for all my social media messaging, etc. This is just insane!

I can prove it's my email, prove my identity whatever they need . But in order for me to do so I need…

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M MacDonald

Feb 14, 2022
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Re Jim Jordan posted a Trump claim that Aides to Hillary Clinton violated certain laws and should be arrested and Executed. I posted this in response. @billm9 You know Gym.... If this were true.... Trump deserves the Death Penalty for his actions.

In reference to the laws they claim were broken. You may not engage in the targeted harassment of someone, or incite other people to do so. This includes wishing or hoping that someone experiences physical harm. What I posted does NOT fit this category however if Twitter feels I have..

then Rep Jim Jordan CLEARLY violated it as well and MUST be banned He Clearly targeted known individuals (Aides of Hillary Clinton) and demanded they be arrested and executed.

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Ozgul Gocen

Feb 6, 2022
0

Hi

Twitter has blocked me from accessing my account on twitter without any reason. Goecen@yahoo.co.uk @gocenozgul This are my access details for twitter. When typing my name @gocenozgul on Google search bar my twitter account appears. My email address did not change I have access to my email account. I have another account on twitter with the email Goecen1980@gmail.com which I do not use. I informed them about this. Twitter customer service staff closes constantly the same case and asks me to file a new case. I hade to file the same case at least 10 times! This is inacceptable.

Kind regards, Ozgul Gocen

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Pierre Malo

Jan 30, 2022
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i had a 12 hr bann that is now 5 days. i use this for work!!! plz fix this now. very bad support u guys are giving out.

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donna partain

Jan 22, 2022
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i created an account, and i cant sign in. i have tried changing my password-cant-unrecognized, when i try to create new account i get an account with that name already exists. LET ME IN ALREADY! Just deleta all data and info regarding me and i will try again some day!

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Augustine Nwabuzor

Jan 20, 2022
0

7k followers, I was suspended for saying the word "nigga" when i have said the word multiple times on the platform, i am a black male who has the every right to say the word, it is really annoying me now how my account hasn't been recovered since. My @ is ausnoff.

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