Uber

To whom it my concern my is Ingrid Horton. I am writing to you in regards to a complaint that I have with your company about the ratings that I am not receiving from my passengers. I always ask them to rate me while they are in the vehicle and before they exit the vehicle.

I cannot understand why they are not doing so but that should not cause you to deactivate me because of their unwillingness to rate me.

I never took an uber before and was still charged for my trip after attempting to put the code for a free ride since I never used an uber before and it said "the promotion is already applied" why lie? Also, the first time I ordered a uber I quickly cancelled it because I wasn't ready at the time and they still charged me $5. I am not too fond with this app after this but my driver was pretty cool just please fix this problem.

I'm being charged a cancellation fee when I didn't cancel the ride. I had to set up another ride when then first one didn't happen.

For the last week uber has been ripping riders of with increased rates for no reason. It is unacceptable and I will never recommend your services again. The price is ridiculously high!

Uber driver was 3 minutes away but went by my location 3 times ( I triple checked -- my pickup address was CORRECT ). He just couldn't find it - and it took him another 5 minutes to decide he'd "now" cancel the ride (also at this point he had turned around the 3rd time -- and

was finally sitting right across the street from me - and I was frantically waving at him). He drove off and Uber charged me $5 for their 'mistake'. FYI - I used Lyft and got picked up using same address in less than 3 minutes...

I am a new customer, my first few journey have been great but when I used Uber for the third time I was not happy with the service at all. My driver Mohammad Harun was talking too much and went ultra long routes which made the journey longer and made my girlfriend late for work, when my estimated journey duration was around 20-22 minutes but somehow managed to take around 35-20 minutes when first arriving in the Uber car around 06:15 to start work at 07:00 and didn't even take Jessica (my girlfriend) to the location but to a station which was further away from the destination!

Jessica had to walk to the next station and charged me £23.74! I don't expect this service from Uber after hearing all the positive comments about the company! I would like a full refund for the terrible service I…

I had my daughter with me, and two man were sitting in the back seat, none of the man decided to switch with me, i had to seat in the front while my daughter was in the back seat with two strangers i was not comfortable. My daughter is only 5 years old.

She should have seat with her mom that be me. In not have two strange man sitting with her.

I order a uber taxi with a estimated paid of $17 once the driver got here and took me to the place he told me it was all good. I checked my bank history and they charge me $60 dollars for less than 10 minutes in the car. I can believe it.

How is possible that they give a estimated price and then charge almost three times more.

Actually I want to register as uber driver but I got a email mail that I don't have experience of driving as I send my driving license of states as issued last week. I have driving experience of 15 years now I was driving here in states with international driving license. So can corporate please help me out in this case.

Actually I want to register as uber driver but I got a email mail that I don't have experience of driving as I send my driving license of states as issued last week. I have driving experience of 15 years now I was driving here in states with international driving license. So can you please help me out in this case.

My problem with Uber is that it will not accept the debit card I would like to use with my Uber account. The message that appears says that "my bank declined the card" which didn't make sense. I've been in contact with my bank and they told me to contact Uber since the problem is not on their end.

Especially since I keep more than enough money in this particular account. I then went and set up a Lyft account and despite all the issues Uber gave me Lyft had no problem accepting my card. My preference is Uber so I'm very disappointed that they have a problem accepting my bank card and their competition does not.

I'm a person that's very vocal when I experience both good and bad service so let's just say the Uber has left a pretty bad taste in my mouth because of this.

Very bad experience that will lead to fall your business in Pakistan. I trusted on your business and I give my father a free ride ,but you charged him and you highly dissatisfied me. Following is the screenshot you charged to my Father and other is you gave me free ride because my father use my promo code.

I really wonder, one side you charged him and other side you gave me free ride from my father. Very bad service as well as you entered extra route that is not taken by him.

I was charged with a fee of an uber cancellation. 00 to a cancellation in which I did not canceled. 00 back into my bank account. It is not fair to enjoy uber rides and I have not ever had a complain before, now.

I waited patiently for it to let me know when it arrived. At least receive a call, like i always do that they have arrived. So please remove that cancellation I did not make and give me my money back.

Thank you very much for your understanding.

Hello I used in Uber yesterday 07-28-16 in Paris, France. I estimated that it was going to be 35-45 euros. $105 US. I am shocked the distance from 9 villa de saxe Paris France to CDG airport was about 30-35 miles and took about 35 mins to get there from our hotel.

I don't mind paying a fair price at all, but this is ridiculous and unacceptable. I used uber in Paris because, Did not want to pay for outrageous taxi prices. I am a loyal uber customer and am requesting a refund or a credit to my account of the difference.

Please contact m via email, call or text about my complaint.

I picked up a job yesterday from NW3 going to TN15 the passengers was nice no problem they said you are a 5 stars driver. I asked them the route so we agreed to take M25 it was about 65 miles they requested air condition so I put it on for them I got to the destination got paid £119 for uber XL. This morning they deducted £54 I was very upset because customer complained.

I went the long way that's not true if I went via A2 it would have taken 3 hours. I always do my best to please riders but riders takes the advantage from us it's not fair I need my money back it's ridiculous. I always complained about the feedback I get bad rating no one listens to us but you listen to riders. Something needs to be done quickly it's not right please ask the drivers before you make decision thank you.

This is my first uber ride, and i am very upset. I was trying to get 7 miles from my current destination and have now been in this car for 20min at least. I am not going to pay for this ride when i had an estimated fare ride of 3$!

I am riding with my family (5total) and we have yet to arrive to our destination. I am asking the driver to just take me back to my hotel. We are very unhappy. Please contact us back ASAP.

We been overcharged for a trip from 1001 sw 2nd avenue in miami to south beach, ocean drive. How do I get a refund from Uber headquarters? The billing department is no help.

I have signed up for Uber bit after finding out they cut there rates in half have decided to withdraw myself from any and all involvement with Uber. I have made countless attempts to reach someone to help me but there system is somehow designed to direct me to areas having nothing to do with getting help.

I was over charged my last two trips. The mileage charged doesn't coincide with what the driver calculated! One charge over $16 and the other over $11 for very short trips.

Someone is using my phone number for their Uber account and I want it removed from there. I am so irritated with random people calling and texting me saying that their ride is there for Francisco! Please handle this as soon as possible.

My driver got into an accident on June 10 and I end up going to the hospital now the insurance company keeps avoiding my case and doesn't want to cover it. It's now a month later I want to know if uber company can solve this issue case 90053004.

I got a new phone (BLU) and I downloaded the uber App. The message I received is "your account has been disabled". com this morning 9:59am you lost a lot of business today. Please restore my account with the four half price rides still in tact. Thanks.

I was charged 5 for a cancellation charge, but the driver never showed up. I have sms proof to say he said i had the wrong number when i got his info through uber app on my phone. After he repeatedly said it was wrong number that's when i asked to cancel the order.

So how can uber charge me for a services that was not provided in the first place and therefore must return that money to me. The Uber driver in Toronto was Shaheer and his contact number is hidden.

Somebody hacked my account and is using Uber and my Credit Card has been cancelled. I thought this app was safe but I guess it is not. Uber users beware!

I was charged a cancellation fee. Even though I did not cancel. I called the driver - thru uber at least 4 times to tell him which gate I was standing at. His phone was off. I even left a message stating which gate I was standing at.

Basically - I did not cancel and now I have to pay the cancellation. I then had to request another uber. And it was no problem at all because I could call the driver to say which gate to collect me.

I already complained to Uber support without response! My account has now been disabled.

I set up an Uber account in the US anticipating my trip to London. Upon arrival in London, my US phone number of course wouldn't work because I switched SIMS (Verizon charging unethical amounts of money for trivial minutes and data is another complaint). I tried to use Uber as transport to my AirBnB room in London and the process failed because the phone number associated with my Uber account was not the phone number associated with the new SIM I picked up at the airport.

I thought, of course, this makes sense, so I canceled my request for a ride from the airport. The next day I went into my account and switched the phone number associated with the account to the phone number my new SIM was carrying. Satisfied that this would most certainly solve the issue I began my journey on the 'tube'…

I have received your message and a copy of my receipt as well but what I am trying to tell you is I am a new customer I have never used or taken uber before. So I was not aware of something called uber black Like you said in The last email you sent me.

I've reviewed your trip and confirmed that the trip was charged at the correct rate for the vehicle type requested uber black car. I came to ask you please to charge the normal fee for it.

I arranged for a pickup in NYC and was told 5 minutes. Nobody came and the time kept changing. Then they said uber was busy and to try again. So I did. It said another 5 minutes. My husband and I are looking on all 4 corners in the 90 degree heat and no car of the right description slows down or appears to be looking for us.

It then says a new driver has been assigned and we start to look for him-now a different car and different face. By now over 20 minutes have passed so we give up and cancel the ride and take a cab.

And then uber charges us $5 cancellation fee! They have agreed to apply that to our account but it would have been easier and cheaper to take a cab from the start.

My husband signed up almost a month ago and he hasn't received an email or text saying he's good to go. Is there a reason for this?

I set up a Uber Driver to pick us up at the airport in SF and then he had called when he was there but he was not at the Arrival he was at the Departing. He wanted us to walk down to the Departing and we said no we were here at the Arrival and we cancelled the Uber.

Never got a ride from him but we still got charged. I would like the money put back on my card ASAP. PS I will be calling Uber headquarters also.

I had a credit of $30 from a Chase promotion, but I see you charged me for rides without applying the credit. Why is that?

On July 19, 2016, I called an Uber from 9 Furnival Road, Jamaica Plain, Boston to Boston Logan Airport. Before 5 minutes from the driver arrive ,he canceled the ride on me. 00 dollars in my account for the ride that I never took.

I therefore would like to file a complaint against to this particular driver. Please keep me inform of any further action you will take on this case.

My wife wants to update her cell phone number in Uber while she is traveling in China. We followed the instruction from Uber website but always received error. com) requesting the phone number update. Eight days have passed, and we still have not heard anything from them. Very frustrated!!!

The reason we need to update the phone number is that the US number cannot work in China while requesting a ride.

I left 2 iPhone's in the Uber car in Chicago. You have my phones now for over one month. Over $1,000 of value which right now you are not returning it so it is a felony to steal things. I need action and Uber had no phone or anyone and the person with the phone is doing nothing so it is like stealing them since you refuse to get them back. Do I need to contact the police and file a stolen goods form? Can a person in your company get my phones and sent them back?

I called them using another persons phone in 3 min. I called and beeped them all day. The driver did not respond ever. Then I filed a report which your company will do nothing with for 24 hours. I had to fly out in 8 hours so I lost my ability to deal with it locally and get my phones. Your system does not accommodate an immediate…

Driver on San Francisco named Shirshah driving a white Toyota Camby has my daughter's cell phone. She left it in the on accident. On first contact about returning the phone, he said he would call back in 20 minutes. This was Saturday night, July 23rd.

Multiple attempts have been to contact him with no success. The phone is locked and has been reported as stolen to SFPD. Please help us get the phone back. And I question the integrity of your drivers.

I'm have several problems with uber. I'm traveling at the moment, I'm from Perth Western Australia and I'm in Los Angeles. Uber won't let me add my usa number to my account so I can't contact or be contacted by drivers.

This has caused many problems as the fairs are getting canceled as they cant find me in busy areas and I'm being charged for cancelations. I can't use a credit card I've added but uber has still charged my a help fee to that account. Unacceptable.

How can you charge for help yet sent a notification saying that account is un usable for uber. Uber seems to have no problem charging me for inappropriate help fees but then won't allow that account for use in rides. This is ridiculous.

I'm very disappointed with my experience abroad using uber.

I chose UberX yesterday as the fare was cheaper than Grabcar. Fare estimation was $20.10. I was traveling with 3 adults including myself & 2 young kids aged 2yrs & 9yrs old. My husband was seated in front next to the driver's seat. Myself, my helper & my 2 kids were seated at the back seat. 1 of my kids was sitting on my helper's lap as he is only 2yrs+ old. The driver was silent all the way throughout the journey. He did not inform me of anything like extra pax, additional charges or anything.

I did not realize till a while later (when i check my trip fare @ uber apps) that i was charged with $37! The normal base fare is $3 but i was charged with $20.42 for base fare! How could this be possible??? When i emailed uber, they investigated & was told that i was traveling with more than 4 pax…

I am thoroughly upset with your new Surge Charges you've placed in affect for contracting Uber. Your new charges has nothing to do with me contracting more drivers as your excuse implies. I am on a budget and was use to paying an average of $7.60 a trip to and from work 3.5 miles away. With your increase I calculate it has increased to over $100.00 a month more for using your services. If this is the case I will no longer utilize Uber and purchase a vehicle for my transportation needs.

If it is not your surge charge then your GPS app applied to this system is faulty and is charging wrong prices or your drivers drive away and not close out the trip and departure and are adding more minutes for their own profit. I have spent more than $400.00 a month on your services but your added charge…

I received a pick up and ride with a young man, Uber driver in Phoenix, Az. During the ride he was making drug deals with friends.

Specifically arranging a time and place to pick up Heroin. I was very uncomfortable. He played the music just loud enough, or so he thought, that I couldn't hear him. I didn't get his license plate. But he drives a small SUV type vehicle.

He uses the name Dyno and his phone number is 602-577-3912. Other people I know have met this person, we are all locals and he has used his Uber job on more than one occasion to purchase Heroin. I would like to remain anonymous, but feel this is very serious.

He is putting many people in danger by this behavior.

I got charged $77 for a 11km drive. I have caught ubers at this time of the night before and in a Saturday night and I have never paid more than $25. I would like to know why I was not warned my trip would be this much.

Our driver tufan @ 1:15 am rudely left us because he said we had too many people. He almost ran us over and nearly hit a pedestrian. He did not give us an opportunity to explain ourselves. He was aggressive and a hazard to the road and I would like to report him please.

I went to call for an Uber XL with my family at Battery Park and going home to 322 W 57th Street. A Suburban was on the corner and my daughter said, are you an Uber. He said yes, I said I didn't finish calling for the Uber.

He said that's OK I can log it in for you. So we got in. I said how do they know my account. He said don't worry, it will be on your card - I said I don't have the same card. He said it's OK.

When we got home, he charged me $70 and wanted a tip. I said what kind of tip? Uber includes the tip. He said you don't need to give a tip. He said originally the fare was $55, but with traffic it's $70+ The card did have an Uber medallion; but I didn't see a car number.

I think Uber are thieves. I told my wife we cannot use Uber any more. I will post a warning to others to…

I accidentally or tapped the wrong button and am now a Uder driver. I do not want to be a driver, partner, or any part of Uber. All I wanted was a dam cab. You charged my credit card, I want that corrected.

I did not authorize you to do anything with my credit card information.

I took a 3 mile ride from the Venetian to the airport and the uber driver charged me $50. There weren't any surcharges and it wasn't peak hrs. This makes no sense and I would like someone to contact me ASAP to get this resolved.

I requested a ride on july 22nd from PDX. After 12 min the driver called and told me he is not coming as he is in Vancouver, Washington state, and told me to cancel the trip. i had to request another ride that was as good as i expected from uber.

But I was still charged 5 dollars for the drive i had to cancel. That driver should pay for it. I want my money back, please.

My driver called and said he couldn't find me & was not close to the location I requested. He said there was too much traffic an he wasn't driving to where I was, mind you I'm on another country so it was very frustrating.

He cancelled and I was charged $5 for him not even bothering to show. I want my money back.

I previously worked with someone who is supposed to be the driver for Uber. But instead of her driving the vehicle, she has her boyfriend working under Uber and he does not have a drivers license. Is that how it works with the company?

I was charged 2 times to my bank account when I purchased the uber pool pass $40 for 20 rides. Uber has been ignoring me and haven't refunded my money. Also I requested a uber and paid $3.52 when I should have paid 0.1 when having the uber pool pass.

It was the first time for me to try to use Uber. I was visiting my sister in law who lives at 233 E Wacker in Chicago. I needed to catch a train. The uber app showed the driver 3 min.

away, then 5 min away, then more. The driver did not know how to find the address. In past visits I have experienced the same issue with her. She often takes a cab out and users back because of this.

Now I get charged $5 for canceling. I will not rush to call you again.