USAA

I’ve been with USAA for 20 years and I’m treated like I don’t belong in this bank. Every time I receive my deposit and use my debit card this bank locks my account up for suspicious activity and them refuses to even speak to me.

I have gone for over a week without access to my money and buying food to survive. A person can starve in that time and this bank would not do anything to help bc I can’t remember a password or have a different number.

I HAVE BEEN LOCKED OUT FOR 3 weeks my family is starving im this country!!!!! Why???? If I survive I will see this bank will not!!!!!

Closed my Credit Card while traveling overseas, closed my wife's Checking. No explanation. USAA MLO and Mortgage Processor do not know there jobs! I am a MLO and can tell you they were counting income not qualified and not counting other income that did qualify as well as sat on their hands, not returning calls for two weeks until I escalated it yo a manager.

I explained about the income but they did not listen. 5 weeks. Seems they had issue with my wife’s check g account Zelle Deposits or Transfers and took it out on me though we have no joint account. i returned from HK today and called the bank.

5 hours of transfers, only to have the last person answer snd start the conversation off with, “We have decided to terminate the relationship and have the right to do so. I am now going to…

My previous complaints to federal agencies occurred last year and early this year. 00 overdraft fees. USAA insisted that I was sent a notice and needed to reset my account. A couple of months later, this happened AGAIN, however I had proof that I hadn't added that card to my account to use.

USAA crawled back under their rock. I canceled my debit card after losing it on the train, and my renters insurance was not drafted from my account. They hit me with so many late fees it was insane. So I complained.

Today I tried to open my spouse an account. Here is what happened. USAA is a legacy bank, and I added 5 of my 7 children to my family group, my two oldest had also served and I didn't feel that they needed to be added.

After changing banking practices last year, I made several complaints…

I’ve been using the Usaa mobile app depositing my payroll check for over 3 years I get paid every other week late November I deposit my check in the moble app Usaa put an 11 days hold on my checking account so I had to wait 11 days to pay my bills I had to borrow money from my daughter to get thru the day to go back and forth to work two weeks later December 8th paycheck they put another 11 day hold on my paycheck in which I was supposed to pay my rent that day Usaa is telling me about policies I’ve been using banks for 50 years now I never in counter a bank that holds your money for 11 days.

When I mention that Usaa is accumulating interest off my check for the 11days the customer service representative couldn’t say anything again I’ve been depositing this same payroll check over 3 years…

My car was hit by a drunk driver head on. USAA has done nothing to help me. I have been a member for over 30 years. My claims adjuster as well as various employees have been useless, rude and could care less.

After having this terrible accident, I expected USAA to have my back. They have not.

The company, which we have been with over 25 denied me life insurance although we have had it that long. I requested reason and they listed and they sent info and the conditions they reflected I have, I do not. I am RN, and was a Hospital Administrator and served as an auditor that medical inspections for over 30 years.

The third party company they use is QUEST and they have been reported (per internet search/reviews). They said I was a quadeplegic and I go up and down my stairs every day. This is scary for me. So I will seeking options. My primary care doctor is sending letter that states the conditions they address are not true.

It is so sad they are going downhill.

The quality of service at USAA has decreased significantly over the last 10 years. I am seriously disappointed and will be contacting the faculty union at Michigan State University to propose to the U oversight I switch providers. I attempted to make a roll over into TIAA several times, each time being “assured”someone would call me back, and to date no one called.

I then called third time and was transferred to someone who asked questions to provide a comparison analysis, and after the results of the analysis was provided, “assured” me someone would call me back to do the roll over with Encore. No one called.

I had to call again to get the ball moving yet again and received an email to make an appointment for a week later. Mind you- this entire process took 1 month. Just to do a roll…

I had fraud on my USAA bank account to the tune of $1600 through some Zelle transactions. The second I noticed the first two fraudulent transactions I contacted a USAA representative to let them know that the transactions were not mine. There was one in the amount of $100 and then a second one done in the amount of $900, both on 6/15...the same day I called. The representative placed my fraud claims, and I also informed her I was in the process of receiving another Zelle in $800 and wanted to make sure that whomever did the fraudulent Zelle transactions would not be able to get those as well.

I also noticed that a transfer was been done from my savings to my checking in the amount of $650 that I did not do! I also informed the representative of that as well. My husband questioned should…

USAA is holding a check I deposited for 7 days will not provide a reason why.

They are breaking the law by breaching a contract and using fraud and manipulation to get over on me as a member. I was given a settlement offer for my car and the settlement was 8600 and some change however im only recieving 3000 and some change which is in violation of the NY State constitution i gave them the laws they are breaking and they still are not doing anything about it hopefully i can resolve this by the end of the day because i dont want to have to reach out to a lawyer

Tried to get help with changing my phone number to view my account and the lady that answered was beyond rude and wouldn’t let me talk to a higher up.. I have not had any issues until just now.. the lady hung up on me which was beyond rude and disrespectful.

My brother has mental health issues. He does not keep up with any paperwork. He sold his car Dec of last year. USAA continues to take an insurance payment out of his bank account. He called to speak to a customer representative.

She said she could not help him when he could not give her his user ID. He gave her ssn, birth date and mother's maiden name. I called a customer representative said she could not talk to me. His usaa number is 033103746.

His name is William Crawford. If no one is willing to let him cancel this payment. He will continue to make payments on a car he sold 9 months ago. He is stable and intelligent but certain things are beyond him.

He struggles with these types of communications.

Horrible, horrible customer service. They don't follow through on what they say they're going to do. They do NOT return phone calls! They do NOT accept responsibility for their mistakes! They won't even ADDRESS the mistake! They're ignoring my phone calls!

In a nutshell, USAA just sent a check to a collision place that NEVER HAD THE APPROVAL BY ME TO MOVE FORWARD WITH REPAIR! They paid for something that I never approved! It started with the collision place. I wanted an estimate. Period!

The collision place ASSUMED that I wanted my car fixed. I NEVER SIGNED ANY PAPERWORK! They sent the estimate to USAA and USAA paid them! No communication whatsoever with me! Horrible, irresponsible, dismissive!!! DO NOT GO WITH USAA! You will be sorry!

I've been a member for many, many, many years and…

On May 25th my friends wife accidentally ran their truck into my house causing damage to my garage door and frame structure. We filed our claims against his auto insurance with usaa. I submitted photos and repair estimates within 3 days of accident and I have been jerked around for almost 2 months trying to get my claim check to pay my home repair contractors.

The repair work is complete and i am still seeking satisfaction from usaa. My initial claim was processed by Chris at ext #62739 then it was passed to Wayne at ext#48075 then it was passed to Eric at ext#55178 then it was passed BACK to Chris at ext#62739.

I have contacted their bosses ; Erica at ext# 61000 (she never returned any of my calls/messages. And Johnathan at ext# 62043 who has yet to help process my claim! By the way I…

I was on the phone recently repeating my issue 3 maybe 4 times, which took almost an hour. The last person who got on the call had absolutely no idea why I was calling so I couldn’t be bothered to repeat myself another time to tell her and just hung up the phone.

I’m very disappointed and truly disgusted with this company’s customer service. There is never a human being to talk with in order to get to the right area of the bank that would address any issue without an extension. Your automated system does not recognize anything too “wordy” and there are times that the issue can’t be broken down into easily understood words for these overly simplistic and ignorant computer.

Ultimately I get stuck in an endless loop of not getting to the area I need which leads me straight to severe…

My car had gotten keyed, passenger side and 2 little marks on drivers side. I called Usaa and asked what i could do, she told me i could make a claim and it might be flagged as a loss since the damage was "all over" and

due to that it needed to be towed, I questioned it because my car had only been keyed and the damage wasnt enough to get towed but she had said it was their policy. the tow truck driver didn't tow it properly which resulted in damage to my bumper, he towed it to an auction yard, I wasn't told where it was going by anyone and

questioned it by looking up the number that called me previously, it was brought to iaai and my car was listed on their site, all with no information being told to me at all. I called them and explained my situation, I was told it was in pristine…

I've been wirh USAA for years. I'm currently looking for a new provider. I changed my cellphone number and now am locked out of my account. I had them change it several mo this ago and they said they did. But they really didnt.

Since there is no complaint dept, no quality assurance dept, no corporate office number, and all you do is get the runaround and mostly speak with people overseas. This is not how you treat your veterans. ignore me. Nothing has been resolved.

I've talked to a dozen people the past week or two and spent hours on hold.

No help with resolving a complaint with Lume Company from back in September of 2022. I placed 2 orders with them, days apart. Lume only acknowledged 1 order. Never got the 2nd order, only a form letter explaining they were backlogged and for my patience.

I emailed several times explaining what they did, got nothing but another form letter just like the past ones. I got USAA involved, they gave me a credit for it, then took it back. I’ve been dealing with them and today they tell me that the case is closed.

They won’t help me at all to resolve this. Told them I’m switching banks, they didn’t care. 01. God forbid USAA go the distance for someone who’s been loyal for over 15 years and has our homeowners insurance too.

My car was hit on March 20th by someone that is insured through USA…. I called in today to check in on the status, the last representative I spoke to was very rude to me when I asked to speak to a manager he told I couldn’t speak to anyone and that you guys aren’t responsible for paying for my rental for the 2 months that I had it because I’m Supposed to do my due diligence and go through my insurance company which isn’t an option for me

We all know race and racism are embedded in all aspects of business, especially USAA. I remain unapologetically and outspoken about the issue. It has proven to be a known fact that if you are Black and dealing with USAA partnership ADT you will not have the same access and opportunity as their whites.

So let me be honest about the issues I have encountered with ADT. They will benefit from an individual that has not done their homework. Maybe it is so simple until I have missed the point about their race card game.

Yes, it is the uncomfortable truth because of their unwillingness. No serious business would continue to tell you they are going to call you back the next day after completion of a telephone conversation for follow-up status.

For months I have conducted several telephone…

Edited for BBB and other agencies

USAA has acted in bad faith for duration of property insurance claim. Admittedly ignored all attempts at correspondence for two months. Redirected claim through 19 different adjusters. Next to last one pointedly lied to me about my legal options, the length of the claim, shamed me for not being able to find a contractor (yet saw no issue with the fact that I had been reaching out for months under the assumption I could possibly get help with that endeavor!) and admittedly purposely ignored my attempts at correspondence.

Took two months and 400 emails to get the name of a supervisor on the third tier (second tier was on vacation for two weeks straight when I was adamant about escalating to someone who would not blatantly lie to me and had basic…

Roadside assistance is horrible…been waiting over 2 hours

a man called me and claimed they were from USAA. He was up and down claiming that there was someone was hacking my Zelle account. they were claiming up and down they were with USAA and that I had been hacked. I was so confused.

I finally figured out it was a scam and called usaa to stop it. They were so awful and rude. The lady screamed and me and told me she was going to hang up on me. I am so disappointed in the way usaa handled this situation.

I feel so let down by them.

I filed a claim on 3/2/2023. My home has water damage and is now unhabitable. My bathrooms are not useable due to the water damage. Dryforce has come to my home and cut out my walls ripped up my floors and took my bathrooms doors off.

We have to go to a friends house to take a bath. I hope you don't treat all your other Military Families like this. I have never been disappointed in a insurance company before. I have never had this problem when filing a claim.

We thought USAA was the best thats why we switched but now we regret we did.

I was contacted today by B&D Towing in Concord, CA. It is the towing company that towed my Volvo after the accident. They stated that the Volvo is still in their yard, and hasn't yet been towed. The fees are accruing daily. I received a notice from them today, except under a different business name (same address). The letter came from Pro Tow Co. They stated that the storage fee per day si 75$ and that the current bill is $1055, as of 2 days ago. They stated that they may conduct a lien sale to recover their costs.

I am furious. Last week I arranged for a tow to a collision center via USAA. It is clear that you have not actually moved the car. Yet, Today I saw an update that a company was paid for this claim, and I presume it was to tow the car to the collision center.

I need USAA to…

FEB 10 2023 NEEDED TOW SERVICE. TOOK AN HOUR TO CONTACT ANYONE. THEY CHARGED ME $22 FOR STATING IT WAS OVER THE 50MILE LIMIT AND IT WAS NOT AND THAN NO ONE EVER SHOWED UP. IM DONE USAA - I HOPE THEY GO OUT OF BUSINESS.

They went up all a sudden and the customer service USAA rep lady said because they have to pay for claims like hers. She said USAA has to pay for her rental car for 2 months and that just one headlight on her car costs $1900 to replace.

How trash to even tell us people that make zero claims. Their customer service reps have gone downhill . Like trash hired from society . Just jerks . And they are not on your side most of the time in claims and quick to pay the other party 100% when they are 50% at fault.

If USAA claims reps would actually be on the members side they would stop paying the other insurance companies all the full claim amount and not finding them at fault at all. That’s a true story of a year ago that happened to me.

Their reps are disgusting and disturbed. You can record…

Filed claim for vandalism to my vehicle. USAA demanded that I provide proof of financial interest, which I did as requested, as if paying for insurance on my vehicle wasn’t financial interest enough in itself. They asked me to do a recorded interview, I complied.

They asked me to take my car to a shop to get estimates done, I wasted my time doing so. They asked me to take my car to another shop to get another estimate, I wasted more of my time scheduling one, but didn’t end up going because they denied my claim before my appointment, One of the agents was giving the veteran such a hard time and

asking him the same questions a dozen times it was definently not healthy for him to have had to deal with, especially when he’s PAYING FOR IT. This was by far the worst experience I’ve ever had…

I am very unhappy with USAA's ability to allow me to talk to a person to get my issues resolved. I have been trying to cancel a roadside assistance request because we were able to fix the issue ourselves.

My problem is getting through the voice response systems to speak to a the appropriate person. I tried 7 times to get to someone to cancel the request, and was either cutoff by the voice response systems or by a person who was not able to help me. These people then sent me back to the voice response system and I had to start all over.

I used to brag that the best asset of USAA was you could always get to a person if you needed one. That is clearly not the case any more. I have been a member of USAA 55 years and i have never been so displeased with the company. This voice response system…

USAA made fraudulent offers concerning the salvage price and actual price of my car. This also impacted the rental ar agreement and has cost me 6 weeks of rental car fees that USAA is supposed to pay. USAA has refused to address my issues or contact me back despite being shown to be in gross error and violation of their contract.

This issues has been going on since 5 Oct, 2022 and will likely need me to file in small claims court.

Member of USAA for more than 30 years, retired LTC. The beginning, USAA was direct people to customer support. This has evaporated overtime. Now, decisions are made from computer, and people read off script. Presently moved all my direct funding to USAA checking.

Now I have discovered, I have no control on any of my accounts. Transfer Funds, Limited withdraws and NO access to deposit funds.

Also, Life insurance policy of my wife's term policy for more than 20 years decreased from 300K to 75K and will continue. Never notified of any changes. Suggestion: Please go back to human to human making finial decisions and computers.

I don’t want to be a Karen, but this actually was very unpleasant and I was being kind the whole time, I was calling about a claim because I had just gotten off the phone with my own insurance and they had told me to call the person who hit me’s insurance, which is USAA, As soon as the representative answered they were giving attitude and being very passive aggressive.

I was a little confused on what to say and the whole situation because I’m 18 and it was my first accident, so I understand that they could have been a bit confused as well but they were just extremely rude and unhelpful and weren’t even telling me anything, the representative on the phone told me that the adjuster would give me a call in 1-2 days, and

I had already gotten that call weeks ago, I don’t understand how they…

1. 15-20 minute wait fot phone to be answered. 2. Repeated failure to respond to urgent emails. Michael Alogna USAA # 021468087 Cell 617-448-4390

You send me an email. I try to login. Locked out. Call and find 45 minute wait.

USAA is way too hard to do business with.

rep: Seleda. rude, unprofessional, nasty message ....refused to give supervisor info....ext 42933

I am very frustrated. I am unable to log on to my account, or speak to a human being to straighten it out. Checking account number 0296260185. The online log in says for security reason I cannot log on and must call the 800 number.

Your idiot phone system kept sending me in a circle. 5 attempts and I'm ready to shut down the account. Someone please call me at 203-520-6069 to straighten this out. I don't need this king of aggravation. Thank you Kevin Jennings

I have tried for 6 days to get my car moved from the towing company to the collision company. I am overwhelmed with people who are incapable of doing their jobs. I live in Virginia Beach/Norfolk which is the largest naval base in the world. Service has been unacceptable.

I have been a member for 37 years. 2780 because I plan on contacting the better business bureau, television station and letter to the editor. This is unacceptable to people who have served our country to be treated like this. Sharon Joyner

I was hit by a USAA car insurance policy holder. I filed a claim with USAA. Their insured never filed his claim at first. I received a voice mail message from USAA stating they could not get in touch with their insured and said pictures looks like he was at fault.

They told me to call them so I could set up the appraisal. When I called they said someone closed the claim and would not speak to me. I have the recording saved.

2022, I have spoken to a minimum of 21 representatives of USAA. I received notice from USAA that a name change had been done on my deposit checking and savings accounts of which I never initiated a request for. I signed on to my accounts online on my laptop and saw that under "Account Holder" the name read Isela Hernandez/Isela H Scudder Fam Liv Trust.

The name "Scudder" I have not had for over 20 years. Because no one was helping me resolve the issue, not caused by me, I asked for escalation of the issue and was told I could speak with someone in the executive resolution department.

I was transferred to them on 2-1-22 and 16 days later I still don't have a resolution. In all of these phone calls any time a rep said they would call me back, I got one call back from numerous reps in the…

It all started when a drunk driver hit us and totalled our 2018 Yukon xl. He had minimum coverage which left us use our our insurance. We took a loss on our vehicle. 10000. With of payed equity we had in vehicle.

Then we got problems paying our doctor bills in full and we have been talked to really ugly by usaa reps.

Also got hacked by at&t and have proof and usaa acts like nothing g is what where saying when I have photos. At&t is also involved in this. Phone hardly working and we have been giving them evidence and they do nothing to prevent cause.

USAA account number 767455. I have been a member of USAA for more than 50 years. I cannot recall when I have missed a payment except for very brief unexpected military assignments. MY issue with USAA is their threat to charge a late fee for a monthly payment that was either misplaced by the post office or USAA.

Last week I received an email saying my payment had not been received and that a late fee would be charged with the next few days. I mailed the payment two weeks before the payment was due. To avoid a late fee I had to call USAA and pay by credit call which was posted to my account a couple of days ago.

At the same time my check for $300 was posted to my account. My point here is if my payment history was reviewed it would have been obvious that my check was lost in the mail or at…

I want to cancel my Membership. USAA says I can't cancel. I don't have any accounts with them.

I can't get support, I called. Their system says my Membership number is incorrect. It's not. I copied & pasted it. Without a Membership # I can't get a live person. They refuse to offer a reply, acknowledge my messages. Stay away!!

USAA owes me $2785.65 on a 05/01 payment reversal. It has been unable to reimburse me because it continues to use the original Bay Federal Credit Union account number from when I took out the mortgage 15 years ago.

Moreover, in spite of numerous contacts, I have not been permitted to provide my current BFCU account number.

HELP!

Absolutely awful. Customer service USED to be superlative, now they hide behind chatbots, interminable wait times, clumsy messaging, claim they can't talk with their own depts, and put the work back on the customer. It's taken over a week, 6 emails, two chats, and a 20 minute-wait time call and they STILL can;t do the simple task of adding a person to my checking acct.

They're about cutting costs and maximizing profits, not service anymore. Been with them 24 years, and watched the sorry slide to less-than mediocrity. Last 2 CEOs utterly worthless

USAA policyholder:

John J Logan

Claim number:

006977735-002

I am now in day 21 of this event and as far as I am concerned USAA is not a company that I would ever recommend. I did not ask for your insured to hit my car and as of now I am the one doing all of the work involved. I have provided the police report I have provided a video of the insured admitting fault for which I was told could not be opened and as it is a microsoft .mov file I question the competence of your it department. I have been to your adjustment center for the estimate and I have been told you have to contact the insured which seems to be a hurdle that can't be cleared. I should not have to file a comp claim and have the companies fight it out over something that is cut and dry . This is beyond ridiculous and my…

No one has call on my claim far as injuries its been a month now and at this point im fed up with the treatment. I have no money for a lwayer and the treatment is like i was at fault.

The inaction on the homeowners claim I submitted on 3 January 2020 is greatly disappointing.

After speaking once with your representative, Sandra Mielke , at 210 531 8722, there has been no action taken on this, and NUMEROUS calls since have gotten only a recording on her voicemail - and not a single call has been returned. Please have someone more responsible handle this claim.

This level of service is a stark departure from what I have come to expect during my many years with USAA.

Hubert T Montgomery

Since January 4th 2020 my flex premium annuity has been frozen/unfrozen for 21 days as of Jan 28th. After 5 calls and being transferred/placed on hold for over 2 hours total I thought the problem was fixed. January 27 account is frozen for the 3rd time and again I'm assured I'll be contacted with an update.

Should it take 3 weeks to fix this? Should I be playing telephone transfer tag with each rep suggesting something different/a different approach? And once again will I get due interest?

This is in regards to automobile collision I had with a USAA Insurer and my total loss settlement. My reference # is 27933792-20 and my name is Santos Salazar Jr.

Simple enough, my total loss settlement offer is completely unfair. It has been a constant back and fourth with the CCC Adjuster evaporators not having enough knowledge about my vehicle to deny my counteroffers while continuing in their wrong lack of effort.

My toyota yaris was totaled on november 15th and my first settlement offer was 5329$ or so and this morning it was increased to 6026$ or so. The issue here is that my car keeps being compared to 2 door hatchbacks and all my qualifying vehicles for comparables keep being denied. It seems like the options are being monopolized and I feel no fairness or justice in the process…