Verizon

I have a Verizon HTC Desire phone. In the last 12 months I have had it replaced 5 times. I took it in 4 days ago to be replaced, waited in line. They sent me a new/refurbished phone (#6) yesterday. When I tried to install the SIMM card it would not accept the card. I called Verizon customer service, They said to bring the phone to the corporate store so they could look at it. When I arrived at the store (for the 6th time by the way) there was an hour wait to be seen. Finally I was seen. I explained my frustration to a Mr. Tony Teague who said "you should get rid of this phone and upgrade.

I said that I would love to but don't you think Verizon should cut me some slack on this and take these phones back. He agreed but apparently it wasn't up to him to make that decision. After talking to…

We have been with Verizon for years but we have never had so much trouble as we have had since we upgraded to the Quantum. The last 4 months we have had to open an investigation into where I payments have been going. The bank shows they were received by Verizon but we aren't getting credit for them. We have spent a lot of hours not minutes but hours on the phone with different people but to no avail. We are never informed of what was discovered in the investigations. We were made to send in more money to keep from shutting my service off. Now we NEVER pay late we always schedule the bank to pay on the due date.

I was treated like a dead beat not paying my bills. This is January 4th and we still do not have this straightened out. Our last 2 payments are in limbo with you somewhere. I am…

Loss phone on Nov 16 and December 27, 2015 on one of our numbers in our plan. Activated a new phone for another number on our plan on wednesday, December 30. On the next day, call tech support, level 2 tech, Clarence Blasio, told me to head to the nearest store to fix my problem. They could not help, called support back they had me go into another store check my numbers and the wrong phone had be assigned to the wrong number in the system, go in the store to resolve.

The next Verizon store rep( Charles at Arbor mall, Douglasville, Ga.) went as far as saying my grandson might had messed with my account, little did he know our grandson had no contact with us since September, instead of saying verizon somehow messed up our account. Still to the day problem not resolved and most likely will…

I had a Droid turbo for about a year and I had to order another one because of maybe dropping it but having the New one that came in the mail that I've had for a little over a week it decide to just DIE on me? I need a phone that's working, especially me being a Network Marketer! This company is horrible.

Never received my debit cards from returning my phones! Was charged over $700 for tablets that I was told were FREE!!!! customer service sucks so bad, I gave up! Changed carriers, and have been a customer since conception. Verizon absolutely sucks for customer support.

I was lied to about lifting my restriction. I was told that if I made a payment arrangement, that the restriction would be lifted. Of course that was a lie that I found out after being on hold for over an hour.

Verizon uses Shady business practice and lies to their customers. And the sad part about it is that they don't care. they are quick to lie, and there customer service is a 0 on a scale of 1 through 10.

Unbelievable what your company has put me through. If you think this is false check the comments in my order #0f3411479 that's your people. I placed this order ten days ago. Last night your people told me the order was never shipped.

Today Echo says he wants 48 hours to track. How can you track something that wasn't shipped? Are you kidding me? This Echo person what an ass. Maybe he should wait ten days for his paycheck. I was also told that the connection was done yesterday.

This I know was a lie also, I tried my phone and it didn't work. When I told him to cancel the order her could give a dam. Wow look for my posts throughout the internet Ill go to Comcast which I would had had hookup 5 days ago.

I recently went to Verizon store D0200 01 4154 McKinley Pkwy Buffalo and bought a Galaxy S6. I was quoted by my sales rep benesro B1333, $12 per month for the phone or $288. 82 per month. Quite simply, I was lied to.

When I went back to complain I got an attitude from the rep who did nothing for me other than to say that's the agreement. I will never buy a Verizon product again after my 2 year sentence with you.

Furthermore, I will let everyone I know about my experience and implore them not to support Verizon. I am extremely disappointed in this company and my phone call to the Verizon corporate offices.

For years I had a basic phone and the speaker quit, I called to get a new 'free' phone, and told them I just wanted basic plan like I had but needed a Sim card phone so I could take pictures and send them to my family. I don't care about apps etc.

and will never use them. I would like to know how to get Amazon off my phone as well. I don't buy stuff I can't see. Now back to complaint. same services but I have to pay and extra $20?

I talked to a rep and he said it was because of the type of phone, when I ordered it I told them I could not afford to have my bill go up I needed it to remain at the $40 level it has always been. Verizon customer service rep told me that…

I called the local Verizon company store regarding an upgrade. 00 ! That is not fair. Ship it to the company store and let them return it if I don't like it. I tried the chat line and that was useless.

The "chatter" was either playing stupid or actually was. The phone I wanted was a Samsung Convoy w/camera. The store employee said "that phone won't be around long". If that is the case, take it off the web site of phones that can be purchased.

I have been with Verizon for over 20 years and my current employment allows me a discount to Verizon on my 3 phones due to their service being by Verizon. In spite of all those good points, I am inclined to start looking at other providers.

A Verizon salesperson came to our door, and after I told him that I wasn't interested, he continued, asking, "Why not?" Instead of taking No for an answer, I had to be "rude" and shut the door. That type of sales tactic just turns people off to Fios.

99/Triple Play offer. The female operator refuses to honor the offer. The offer was clearly printed on the outside of my bill. Verizon fails to honor their advertisement. I gave the operator updated e-mail and cell phone number information which was never updated.

Verizon continues to send information to the old e-mail and cell phone number. The installation was arranged for 11/12. I took the day off from work. Verizon fails to respond and fails to notify me of the cancellation. I lost a days pay.

The installation was rescheduled for 11/21. Guess what? Verizon fails to respond a 2nd time and one again fails to notify me of the cancellation. 11/21 I called a Verizon rep. named Keith Morton. He writes a totally different order than the first one. 99/Triple Play order.

What the heck is…

I would like to express the problems I had with my recent experience with Verizon services/request. In my particular case – I placed an order to move from old “high” speed DSL service to FIOS (As per offer received thru e-mail: FIOS 50/50 internet plus phone line for 49.99 ). A day after I placed the order for the double bundle package, I received an offer for a triple bundle package for 79.99 Internet + phone + TV. I called Verizon and asked the agent if I could switch to the triple bundle instead while keeping the same installation date as it was set up for November 14, 2015. After being on the phone with the agent for over 40 minutes, the agent confirmed my appointment for the triple bundle package would be on the original date Nov. 14, 2015 between 8 a.m. and 12 p.m.

On November 14,…

My wife and I have an Lumia 822 and would like to up grade to a new phone. No matter what store we go to they all badmouth windows phone. Then try to sell me a Samsung, or a iPhone.

When asked if they ever used a Windows phone they say no, they say we could by one on line. I can't believe that you allow your employees to do this. I need someone to help no criticism . I'm a customer looking for a windows phone, why do I have to look to other carriers for one.

We enjoy the windows operating system.

I went in to purchase a new i phone for my wife. She has sprint now. I was going to upgrade my plan to add her. 00. After 2 hours and getting all the info to port her number I was told they could not do the deal that was promised.

I was told they made a mistake but they could put me into another phone for that price. This is not an acceptable solution. I feel verizon should make good on what was quoted. A Darden was the specialist. at the Taylor Mi store.

When I signed up for my Verizon wireless I was told I had a plan which allowed me to call Canada to US and from Canada. Turned out not to be true. When next I went to Canada I added a plan that gave me 100 minutes from Canada for 5.00. Then I had to return to Canada for two months and when trying to add calls again was told I couldn't do that anymore because my phone would now have to be 4g. To use my phone I would have to upgrade.

I make calls and get calls only No need to upgrade. Consequently. I have had to shut my phone off and can not use it for Nov or Dec. Still getting billed for those months regardless. This is wrong If I violated the contract it would cost me and so should it work in the opposite direction. I always pay my bills but in this case I just want to find another…

After realizing that my Verizon bill went up $70 in a month I called to make adjustments and get into a new plan. They tried to sell me on a new bundle that will essentially cost me $600 more each year than a new customer.

When I explained that I have been with them for years and pay my bill on time each month they gave me the run around. After speaking with 3 people, being put on hold to "talk with a supervisor" that couldn't speak with me, and then told they would call me back in 1 hour I never got a response. Good bye Verizon!

Anyone considered a class action lawsuit against Verizon support department? I purchased a Galaxy S5 and had to purchase a new bluetooth to work with that phone - no problem, my choice for a new phone - not compatible with old tech bluetooth.

However when Verizon added car mode, hundreds if not thousands have had issues with the new Verizon phone updates. 4 days of messing around - hard full resets - phone hooked up to computer for updates - which I would have to start over every time someone called or text.

When that didn't work, I had to make an 80 mile RT to nearest store, (Best Buy) only to be told it is an update issue. Customer since 1990, and they will not give me credit on my bill or a new bluetooth.

Which means they can update again and keep making my bluetooth(s) obsolete with…

Wife and I purchased Verizon cellphones and were sent two Verizon rebate debit cards ($50x2) . When the cards arrived the wife put them aside to do Christmas shopping. Luckily before she went out this weekend I looked at the cards and noticed they expired 8/15, I called your customer service dept.

and got a polite answer saying to bad. We were not told of a time limit and the wife did not notice the 8/15 expiration date. This type of customer service will make us consider our move to more Verizon products.

I have a contract for 500 mb. For both my wife and I for over 120 dollars a month . We have added 500 and now pay over 130. Per month. I have tried to get the 10 gig plan for less than what we paid for a lousy gig.

I have been refused and told I have to wait till my plan expires. I am to believe you cannot refuse me what u give to other customers as long as I get another 2 year contract. I want whatever special is offered to other Verizon customers.

I would like this corrected and want to hear soon. I noticed the customer service ratings are quite low and I can see why. All I am asking as to be offered what others are offered.

I call about updating two month early mine granddaughter birthday was 10-19 the lady said she could approve it she said nothing about returning the old phone so my daughter order the phone she does not remember the lady asking for a return phone have try for days trying to get some done the first person told me they would listen to the tape to see if the lady ask for a return of the old phone I told them if she told my daughter she would need to return the old phone I would be glad to pay if not I should not have to pay he that would be fine I have not hear nothing from so

I have keep trying the last lady she was supposed to be a supervisor she said I would have to pay and they would not listen to the tape l would like someone to help or tell me why I would have to pay if the lady did not…

I have been a customer of Verizon for 10+ years. Last month we finally upgraded to smart phones. Worked with the Solon store. The gentleman that assisted us wrote everything down as to what we would be charged and what our bill would be.

In addition he suggestively sold us 1 Verizon Tablet which we paid for in full. 00 access charge monthly to add this. Because we had to wait for our daughter to come home from college to complete upgrading. At this time we were told if you turn old phone in you get the tablet for free.

, the tablet purchased the day before, we turned in the phone for 440-785-5535 and were told they would credit our account. The very next bill not only was I not credited but there were 3 activation…

I have filed a claim for my daughter's phone. Yes it was dropped but before that happened the phone (Droid Mini) was not charging fully and would die in less that 3 hours. 00 for a replacement phone. Why am I paying for insurance on a phone when I have to pay for a new phone?

I have been a customer for over 3 years and the bill keeps getting higher and higher. I am active duty Military and have never received my discount for being in the Military, finally yesterday they tell me I must submit an LES which I have no problem doing but

I showed them my military ID, why have they never told me before That I needed to bring in my LES? I explained all of this to the sales rep at the store but all she did was give me phone #'s to call since I was not buying anything.

I am telling my family…

Cell tower in Prescott Valley, AZ approved by town in fall, 2015, stalled by leases Feb. 2016, constructed and completed some time before July 2015. It has not been activated and we (anyone who has tried) can't get an answer locally from Verizon or at the Verizon customer service numbers that people have tried.

The area involved is the 86315 area code and encompasses virtually everyone living north of highway 89A. Most of us go from one bar to none with a smart phone, service slightly better with old style phones. We all just want to know when this tower, located at corner of Viewpoint Dr.

and Park View will be operational... Not much to ask!

I changed carriers in May 2015, and carried all of my set top boxes to the Hempstead office on May 21, 2015. 80 for non return of equipment. I called Verizon customer service department on several occasions and was told that they had no records of such, and that my account was turned over to a collection agency.

I faxed my receipts to the agency, and they were forwarded to Verizon, and as yet no action has been taken. I am sending a letter to the CEO next.

I was informed by service rep in Verizon i was eligible for Verizon FIOS retirees ultimate package which was cheaper than dsl + directv package I already had. 00. Called to verify discounts am told by service rep i am not eligible for discounts because I took buyout in 2010.

I would have never switched services if i known i didn't qualify for discounts. The reps working for Verizon seem to leave out this bit of info when signing people up. Called and change triple play package today with Verizon 10-18-2015.

31 that's from August to October 2015. They wont even meet me halfway. It doesn't seem right that they mislead and misinformed me about services they say I was eligible for and knew I wasn't. I have been a customer for 40 years and worked for them 30 years.

not the same company I…

I have been a customer for several years and had a serious negative experience yesterday and I am very frustrated. I spent over 2 hours chatting with 4 different Verizon reps and no on resolved anything. Unbelievable. Please tell me who I can contact in management who cares and can assist me.

I have also tried to get the corporate offices on the phone to give them my feedback and find no direct line to reach them. It is almost like they do not want to hear from you.

Had my iPhone locked due to password. Called Verizon they stated they could do nothing about it until I got to a computer. I was on vacation and had no access to one for 5 days. I called back and they said I had to call Apple Apple customers deal directly with Apple.

Customer service rep said call apple. Contacted Apple. I lost all my information after 2 attempts and 4 hours to do a hard reboot. Apple could not correct problem. Called Verizon to see if I could switch the iPhone 6plus and upgrade based on this one giving me issues and I have only had it for two months and I purchased it through them.

After being on hold and talking to several reps. They stated no. Wanted me to do another hard boot attempt with them over the phone or I could deal with Apple Directly. This phone cost me 850…

Verizon is still General Telephone and has the same corporate culture as General Telephone. They seem to feel that they are a monopoly, which allows them to hire the Neanderthals from the unemployment lines which give you the "white glove" service we had all come to expect from General Telephone.

In the popular commercial on TV you see the guy with the glasses and the bunches of Verizon support people behind them. If you call Verizon for a problem, believe me, you will have to hold and speak to every one of them to get your problem resolved, IF you come to some type of resolution.

My recommendation is to use somebody else, ATT, Magic Jack, Time Warner, etc, anybody but VERIZON (General Telephone).

Horrible! good customer service but it is ridiculous how my monthly bill rises every single month, my plan was $90 per month, the first month i payed $150, second month $250 and 3rd month $280! really? i canceled the contract, got another company, after two months i got just phone line with no internet for $20 monthly, got my first bill $90.

They really take advantage of you, never tell you the true, i really hope this terrible company goes broke and vanish from the face of the world!

to these new rules and regulations that are in effect now. I had,a cellular in my name taking care of the bill all transactions until trying to upgrade the phone BUT set rate. " grandfather rate" did not apply to the upgraded phone. I was responsible.

for phone n bill and now my son cannot upgrade his phone and I'm responsible. should not be in affect...

For over two years there has been a couple of unused splice cases and boxes hanging from the telephone lines right outside this park. Are you guys so busy that you can't take the time to remove this mess? Maybe nobody from Verizon lives in this area and uses the park.

Please schedule a crew to take these unused splice cases down before they fall on some child. They are an eyesore and a safety hazard.

I moved across town and needed to have my dry loop DSL transferred to my new address. I had Verizon DSL at my previous address for over 10 years. Four times Verizon failed to connect DSL at my new address on the promised service dates over the span of 17 days.

A total of 16 phone calls and 281 minutes racked up on my cell phone without any result. With each phone call I was starting from scratch because they don't keep adequate records of customer calls. I ended up canceling the order due to the inability of Verizon to provide service to a long time client.

Absolutely the poorest execution of customer service I have ever experienced. In fact so bad that it two attempts to cancel the order.

We have been on a Family Plan since October, 2014. Our billing period runs from the 14th through the 13th of each month. We called the 13th of September to change our plan to individual plans starting on the 14th of September. The Family Plan was still in effect from August 13th through September 14th. Our bill on the Family Plan was always $204.xx. Our bills are due on the the 8th of every month. So our bill due on October 8th for the service period of August 14th through September 13th, should be $204.xx.

Instead, they went ahead split the lines and the bill, charging us $50 more than what it should have been for the time that we were still on the plan. We called, the customer service rep was so rude and refused to let us speak with a manager. I finally lost it and started yelling. She…

Purchased a Note 4 and an LG G Pad 10.1 tablet to add to my existing account. Later I broke the glass on the tablet, but didn't have the insurance (my bad). So I asked a phone rep if I could buy another identical tablet, pay for it monthly on their $12.49 for 24 month schedule, and use the same Verizon phone number while still paying off the first device. He set it up and a new tablet arrived in the mail. they provided an address label to return the broken tablet so I sent it back. a few weeks later I get an email that they are going to charge we a fee because the old tablet is not repairable. what? I called to complain and was told that the purchase is considered an "upgrade". final verdict: return the tablet to Verizon or buy a new one at full retail.

My argument that an identical…

I have used Verizon cell service at my home for almost 20 years. While the service is marginal, I always connect. Two weeks ago I lost service to my phone with no warning. After several confusing and unsatisfactory conversations with Verizon customer service, I still have no answers and no service. The only answers I have had are that Verizon is working on the new cell tower that services me to better the service within the year and maybe I should find a new service. I live in a rather remote area with no other options.

This is Patagonia, Arizona. Other people in the area also lost service without notice. Many of us are on Verizon contracts. Many of us depend on Verizon for all phone services including long distance. I depend on cell service just for my personal safety as I live alone and…

I have had a Verizon slide phone for several years but decided to upgrade recently. When I went into the store I told the gentleman I wanted a Samsung with a charger. I was immediately told there was a $300 or a $400 package. The $400 package I was told was the best deal and he immediately started setting everything up. When I questioned him about the tablet I was not told it would add an extra line and was not told there was a monthly charge. I asked, and was told it was just like my phone, would use that data and so I got it.

When he told me my bill next month would be $516.00 with the taxes I said wait, something isn't right. He said its set up, here you go…… 2 days later I tried to return the tablet along with its case, which had never been removed from the box. When I called the…

I have been calling in everyday about being charged for calling Verizon to Verizon. From my understanding those calls were free. I hadn't had a problem with them giving me my minutes back until today. Christen in technical was very rude! She told me maybe if I got a different plan I wouldn't be charged. Because I'm on a 99 cent plan that was the problems. No matter what plan I'm on it should not matter if its a Verizon call! And tried to make me feel like I was trying to get over by calling back everyday for my money back! I feel like if they fix the problem I wouldn't have to call back everyday! And Im not being paid for being on the phone with them everyday over an hour at that! I asked for an supervisor she never transferred my call I never spoke to a supervisor.

And told me when I was…

Called to find out how to print contact list. 30 minutes later still on phone and the person helping me finally says to log off and try again later in day. Well the list is there, but all the numbers are grayed out and won't print (just the names print).

Went with GTE in 1994 (bag phone) and have NEVER changed carriers. Rates go higher and NO discount for being loyal and NEVER missing a payment. The gal on the other line didn't listen and was READING what I was seeing on line and trying to convince me she was giving me a GREAT deal. Then when I looked on line as a NEW customer, the deals were much better $300 to sign-up or come back. Data and voice plans better too.

I received a promotion via email for a free iPhone 6. For the last two weeks, I have been trying to purchase this item and have been to 3 business centers Costco and SAMs club. I have talk to the customer warranty center, in the last two weeks to probably 7 different people who all said there should be no problem getting this but never follow thru and called back. That is what I am thoroughly discussed with.

How can you operate a business in this matter? I totally agree with people now that Verizon is a terrible company to deal with. You cannot ever get a hold of the same person to work out your problem. If you are sending false advertising through I will see that this gets plastered all over the media. I am sending copies and a letter to the CEO. I feel this is a simple problem and your…

I live in Williston, North Dakota and had a phone and wireless internet plan. I called several times and let them know that the wireless would not work in the room. I was living in no response. I paid my bill for the phone always but did not want to pay for something that did not work. Not only would they charge for 4 g that wasn't even here at the time after my credit went down the tube I got ahold of a Verizon and explained the problem.

I settled on an amount but the problem was this was not to be listed on my credit report as being a bad thing and was told it would be removed. It still is there and I have a monthly contract that I pay 130.00 a month for a phone that I paid 600 plus cash for. I know many people have the same plan and pay only 80.00. I am not even going to go there! All…

I don't like the fact that FIOS dropped the Weather Channel from their line up. Accu-weather can't hold a candle to the Weather Channel. Accu-weather looks like an amateur production, when compared to The Weather Channel. I appreciated the variety of storm stories the Weather programmed.

They still gave you the weather at regular intervals during the programs and during commercials, and when the major storms occurred, they were right there on the scene 24/7.

So bury your egos sit down, and negotiate a new contract with the Weather Channel, and bring back The Weather Channel & Weather Scan. Weather Scan gave all the local weather and the traffic conditions in the area.

For the past month or so my android will suddenly become logged out of my home network. I have tried many things including turning it off and on, restarting the phone and shutting down the phone. It's causing my data usage to be all over the place.

I called customer service 3 times and 3 times changed my plan because I was told that would fix the problem. Obviously not. My bill is through the roof this month from Verizon changing my plan 3 times to fix it.

It's over $220, absolutely outrageous! Can you actually, truly fix this problem or should I just drop Verizon? I've had so many problems since I signed up with you it's almost comical. What do you suggest?

Verizon has now put a second debt collector after me for money I DO NOT OWE (verified by your first debt collector). Because of underground wire problems on 57th St, I had no internet or phone service for 2 months!!!!

), now you are wasting more of my time trying to prove to your collection agencies that these were incorrect charges - for Time with NO VERIZON service. I believe Verizon owes me money!! If you want to pay me to continue to argue, fine.

Otherwise you are adding insult to injury by wasting my time

We ordered Verizon home services (phone, internet and cable), and (since we had Verizon in the past and still had their company's battery "box" in our garage) were told that would not have to pay an installation fee again. Less than a month later, we received our first invoice with a $60 installation fee. When I called to tell them about the mistake, I was told there was nothing I could do. So I cancelled the service and paid the invoice, less the $60.

It's over a year later and we have never heard from Verizon. BUT, we hear from different collection companies every five months or so. They are getting progressively more obnoxious and rude. All they want is a settlement -- cash to split with Verizon. Once I explain the situation they insist on written documentation to "document" my claim,…

twice in one week verison heavy duty truck, backed into my yard when very wet after storm, left several dual tire ruts , damaged paver bourder on driveway also busted up edge of asphalt driveway in serveral places. 00 Have called Verison srveral times they sent someone out to look at damage and all have seemed to disappear.

7520 ox road Fairfax Station va. 22039

I received my new phone a Samsung Galaxy S6 in the mail. I took it to your store at 1208 Galleria Blvd, Roseville, Cali to get it activated and transfer my data from my old phone. I was told my old phone was too old to transfer data, and then all of a sudden it magically was able to transfer my contacts. I had taken the box it was shipped in and was told that I would not need the Sims Key and that they would take it. The next day I went back in to get it back and was told they could not find it. I want my sims key back.

I also purchased a Galaxy Tab 4 for a gift. At that time I was told I had 4 days to return it and get a full refund. The next day I took it back and was told at that time that a $70.00 restock fee. If I had known about the restock fee, I would not have purchased it.

Some Verizon tech dug up my yard, leaving it all tore up, and cables in my yard for nearly a Week! I don't even have Verizon, so it was apparently some issue with my neighbors service. A verizon contractor showed up yesterday and put the cable up, but left my yard TOTALLY unacceptable.

My sod is all tore up, and missing, and it's hazardous. I want someone out IMMEDIATELY with new sod, and FIX MY YARD to resemble NO WORK HAVING BEEN DONE. Someone needs to call me.

I had just dropped a 3rd line from my account that was never used to lower my bill to $140 or so a month. When it came time to upgrade, I was going to pay the $200-$300 for the 2 year contract upgrade for the iPhone 6. I went into the Verizon retail store and the store rep told me that the EDGE program is better and that I would only pay $2 a month more on my bill and that my overall bill would be about $140 or so.

I saw the bill online in the next few weeks which was then $180+ due to a discount I had on the primary line dropping off. The retail rep never informed me that it would & never told me that it would be $180 or so a month. I have been a loyal customer for almost 8 yrs and always pay my bill. This is outrageous and because of the rep misinforming me I get stuck with the higher…

I moved. I am suppose to carry my number over. Ronnie came to 6058 Watson Court. Due to the problem with the wire, he told me he didn't know when I would get my phone. Drove off after telling me he was fixing it. I spoke with Lee Watts who came to my house this morning. He did not have an appointment but was very nice. Told me the line is bad, and I had a week to decide if I wanted them to dig. I said I need to check with Hoa. He said plenty of time assured me my line would be up and running so I can check my voice mail. I have 2 wireless phones and a landline.

I have a home business and elderly parents who live with me. You disconnected my number and I tried to call 800 Verizon guy was rude said nothing he can do because of notes of Ronnie last night. I call Lee watts who was here this…