Virgin Mobile

I complain against Virgin Mobile for accusing me of using their service in the past and asking me to pay 25 GBP. I discussed the situation in the past with Virgin Mobile and they accepted that there was no outstanding balance .

I requested them many times in the past to send me a letter as a proof to close the situation completely. They instead reported me to another agency. Now, if the Virgin Mobile think they are right, I need a proof of any phone call or message or a contract or any means of communication.

Today, I have been advised by CARS and OFCOM to raise a complaint against Virgin Mobile. How can I pay money for a service I did not use at all. I look forward to your reply. Asmaiel Ramadan DOB 01/07/1967 21 Grimesthorpe Road,Sheffield, UK. S47HE. (07448751329)

My wallet only 26 drham and they took 26 fom my Egyptian visa card without permission to renew package 52 drhsm inspite i left uae one day before so no need to renew i want my money pack or pause the package untill i come back to uae , there is no meaning for renewal and iam outside uae

Virgin Mobile is hands down the worst cell phone company out there. After spending hours telling customer service about my constant dropped calls, out of country package that did not work, not even a call back to follow up even though they said they would.

When I called again I explained the situation again and they said that they were having cell phone tower problems and there was nothing they can do. How about a credit, or some incentive to stay, but no they advised me to go to another company wth…terrible!

A customer service rep called me to reschedule my appointment for my internet to be fixed which is fine.

However he was very rude in tone and he basically told me that the time I wanted (outside of my work hours) meant I WAS going to be skipped again. He was very rude in tone. I was nothing but polite to this man even though I am very frustrated at my service having issues and that they are rescheduling but I know that it's not his fault and yet he was still rude to me.

Long-term customer of Virgin Mobile, contacted customer service today. This interaction has completely turned me off of using Virgin Mobile services. Ever.

Virgin Mobile was extremely unprofessional, backtracked, and did not honour the guarantee from the customer service representative. Customer service sounds like they're operating overseas.

Their prices are expensive ($80+tax for 12GB) relative to their competitors, less than subpar services are not warranted for the price.

Their Customer Loyalty branch does the complete opposite of their intended purpose.

I DO NOT RECOMMEND VIRGIN MOBILE, AND WILL NEVER USE THEIR SERVICES AGAIN. Find somewhere cheaper with better quality services and customer service. I've never been so frustrated and disappointed with a company and will be moving…

Nov 28 ordered phones online and was told 2-5 days delivery. Phones delivered after a little over 2 weeks and sent back. The phones have been received and noted on my file but acct not reset yet and it is dec 31st 2022.

I have been advised by executive office that it has been escalated but everytime I speak to an agent im told they will escalate it. Its been since dec 20 when the phones were received at Bell on Hogan dr and it is noted in my file they were received.

So why os my acct not reset. I own my phones and have no contact with them. I am being held hostage by virgin as I can not even port to another provider. A very unhappy 10 year virgin customer who always pays their bill on time and I even have a credit balance on my acct.

Virgin shows an offer online for $50 for 20gb of data along with unlimited talk and text across Canada. (along all the there same items everyone offers). it does indicate that this is for new activations only... fair enough the new activations piece.

After 5 hours on the phone with someone from the Philippines I was told that I would receive a call back from a "senior executive". Day 1 no call back. Day 2 I repeat the above procedure, speak to 2 more people who need to hear the entire story all over again....

no call back from 'senior executive. I used the on line complaint form. nothing! I ask if he has all of the information on his screen? he indicates that he does - slo why am I repeating this story over and over???

he puts me on hold and I guess he had no answer so he hung up on me.…

Virgin upgrading to 5G cause my service to be unusable in or around my house. I complained for over 3 months with varying excuses but no resolution. I finally had to cancel my contract and switch to chatr which I could use in and around my house.

They offered NO compensation for this lack of or VERY POOR service. I still for the phone on a contract with I do agree with, but they offer no compensation at all for this hassle. Even CCTCS could not help.

They threw the contract I signed. Virgin is not responsible for poor or lack of service. Well what the hell am I paying for??? “” SERVICE””.

My husband will pass away shortly from stage 4 colon, bladder, lung and lympharic cancer. Tried putting the account in my name proactively. 00's for name change and charge early termination fees for NOT FULFILLING his contract the man is DYING.

Death certificate will not change this. Apparently I don't have proper ID to put the account in my name (no drivers license or passport) so I need to get service elsewhere and incur termination fees as well. SHAME ON YOU!!!

You are capitalizing on a man's death and causing unnecessary stress

Our information shows up as private name, private number to all callers for the last two months. Noone will answer our calls, including each other. Before that our information was available. 2 agents said to us it was never a feature before.

Then one afent said the feature wasn't enabled and would fix it. WE had to restart our phones. Was suggested to have our friends/family restart their phones. Told issue was fixed. Now 2 agent told us it was never available and we have started again.

2+hrs of runaround and still not resolved. Agent has said my husband and son probably don't have me programmed in the phone. This isn't user error Virgin.

We were out a virgin Land Line for over the days. We missed two Hospital Appointments and Dental we could only use my Daughters Mobile at night due to her working all day which cost a lot of money I was told no fault on our landline ??I am Disabled and a War Pensioner not happy with IVirgin we seek Compensation please advise

00 activation credit in June for upgrading 3 phones to offset cancellation fees as I upgraded phones and changed my plans. By next billing cycle credit had not been applied. Called in, advised it could take 3 mos to apply. Confirmed by several agents.

I paid my bills other than the credit. Called by collections to make payment arrangement for Sept 1, agent agreed outstanding balance minus credit. On Sept 14th, new bill issued credit still not applied. Was told by agent zare employee 92042 he was going to manually apply the credit and transfer me to a supervisor to complain about process and his suggestion to send me back to retail store to fix when retail store already advertised me they could not assist.

Retail store called on my behalf and waited on hold for an hour. Zare had us on…

Our cellphone reception is terrible at our house for the last two weeks. We live at 138 Sideroad 18 in Fergus Ontario. We cannot receive a call inside and if we are lucky we might get reception on the front lawn if we wander back and forth. It is extremely frustrating.

Wasted nearly 2 hours of my life trying to buy a sim only deal from Virgins website. Put it in basket. Website kept ejecting me from the buying process. Rang up and they said the deal that was in my basket does not exist.

Customer service also refused to put me through to line manager. Refused to accept website was wrong.

I have had the same virgin mobile number since 2010. on 10/9 I lost my phone and ported my number to sprint no problem. On 10/10 my phone virgin mobile phone was found in lost/found fantastic! On 10/11 At the the advice of a Virgin mobile rep reopened my Virgin mobile phone so when I cancelled sprint I would already have a number to re-port my old number back to Virgin mobile.

I told the sprint store salesman to list it as migration purposes as Virgin had told me to I don't know if he did. At 330 pm 10/11 I started with Virgin mobile rep who I was on with for 51 minutes and was told the team was unable to do anything call back 3pm the next day and all should be well.

5 hours calling between sprint and virgin to figure out why my number could not be ported. The information and lack of…

I have one month and 5 weeks no services I can't no make cells and no internet

Ordered a pre loved phone, it had issues from day one I called on the fifth day of having it, the representative asked for a few numbers and restarted everything on the phone said to try it out a couple of days if it continues to call back. Not thing the 7 day return policy passed phone still has issues with internet outside and hearing and talking to people so I called again same thing there asking for phone issue and

I’m told give it a few days I try again then same problem continues call a third time now I’m getting the run around and I’m told no refund then I’m exculated only to hear we’re not sure what to tell you bring your phone to apple then I’m told call for the 90 day warranty I call warrenty they tell me to mail the phone in so they can send me another phone then I’m told I…

SO WHAT ADVANTAGE DO I HAVE FOR BEING WITH YOU GUYS FOR 12 YEARS? WHAT BENEFITS OR APPRECIATION IS SHOWN FOR ME BEING A LOYAL CUSTOMER FOR 12 YEARS? I WAS IN A CAR ACCIDENT 3 WEEKS AGO AND CANT WORK YET..

AND I WILL BE LOOKING FOR ANOTHER PROVIDER.

16 phone calls, agents do not listen or pay attention to what you are calling about. Then have no idea how their own company operations work, then promise return calls after 30 minutes while they try to figure it out.

And never get a return phone call. Still no resolution.

I purchased the phone off Virgin Mobile’s website on May 20 it was a pre-loved iPhone 7 I received a phone on the 22nd it came with a cracked screen protector on it which I was not happy about but we removed it it had a few little scratches on the screen but not a big deal reactivated it turned out it had a bad Sim card so I called customer service line I was never offered a refund I was told they would send me out a new Sim card it would take two days seven days later I received the Sim card again not happy but

we put the new Sim card in we activated the phone only to find the speaker that you listen to calls through does not work you can’t hear anybody on the other side so I called customer service again they gave me the warranty department they stated we can’t help you because you…

I AM THE VICTIM OF PHONE FRAUD ON MY MOBILE PHONE ACCOUNT 775/450-5753. THERE HAS BEEN SERVICE PROVIDED TO THE UNDERSIGNED FOR AT LEAST THREE YEARS. WHEN I HAVE TRIED TO USE THE PHONE, REQUEST IS REFUSED. STATEMENT ON THE PHONE SAYS I HAVE TO CONNECT TO THE COMPANY.

SPRINT - SO I AM TOLD - IS THE CARRIER THE VIRGIN MOBILE. THERE WAS A NAME MENTIONED OF MIKE WHO SUPPOSEDLY OWNS THE ACCOUNT AND I AM NOT LISTED AS THE OWNER OF THE 775/45-5753; HOWEVER, I HAVE BEEN PAYING FOR AN ACCOUNT I DO NOT OWN - SOMEBODY HAS SCAMMED MY ACCOUNT.

LEGAL ACTION MAY HAVE TO BE TAKEN TO VOID THE ACCOUNT.

today on 4-20-2019 I called virgin moible at 3;31pm pacific time zone for tech support. 99 with my monthly fee for visual voicemail with no ads. talk to ralph. he couldn't fix ask for supervisor. at 4pm lady name kay on line she supervisor.

we went back forth to 3 call me back on my other phone calls dropped. i not changing my service file a complaint and contact the FCC and file with my state comsumer complaint state attorney general. then I ask about my data speed keeps getting alert over usuage what crazy kay tells me she can up my speed for fee?

crazy at 4;47pm tell kay tks I just file a complaint crazy. I have been a customer since may of 2005 ok to be on phone for almost 2 and half hours. terrible service customer and tech support. please contact me by phone 253 882 7410 11am to…

On Thursday April 11th. I told him that it was not that long since i up graded my phone. B. to Super Store Kios to upgrade my phone. he then told that he was only estimating the price. plus. I was not very impressed as it is a 45 minute drive from Sussex to Rothesay and that was the only reason i went there. His name is Marcus.

I have not been able to make or receive calls since 2/26/19. I have made several complaints ..now i don't even get i response back. Unacceptable!

I called to restart my virgin mobile mifi2200. It was but the rep did not tell me he changed my number so when i paid for service i naturally paid with the old number to the device which went into someone else acct.

I have spent hrs on phone with no results. Virgin denied my bank dispute for a refund. Im on the verge of changing carriers for my wifi and cell phone.

I have been trying to work with virgin mobile for months now and I am being giving the run around from them I was on the phone with them for 3 hours trying to resolve a issue now for months I have been patient and was treated very rude passed around,put on hold for 20 to 40 mins.

at at time then hung up on called back and got the same thing over and over I have been a customer for 8 plus years me and my family and husband I now have to go to another phone company because of this my husband oreder me a lg phone in 2016 for you and it messed up and was covered under warrenty and

when they sent me a replacement phone it was suppost to be new it was not new it was used in a white box with a battery in a plastic little bag and I have had more trouble with this phone then the other one they…

I again find myself having to place a complaint with employee Ryan RQ044 identification. I had a discussion on chat with your customer service yesterday which went will with the authority that they have and they asked me to contact the loyalty department and their advice was that they would be able to make an offer similar to the Lucky Mobile plan that I am currently looking at which is a no contract BYOP which will suit my needs best over the next few months.

Needless to say, this was not my experience as this person had no advice and it was clear to me at the onset that he had little customer skills and I felt that I interrupted his day. 00 plan that I am able to get with Lucky Mobile.

00 dollars and ending the contract today and will be doing so within the next day or 2 unless this…

99. Website was not working well on 9/27/18 and was instructed to call Virgin. They completed order but did not charge us the web price of $100 less. They did not tell us and found out by looking at charge card statement.

Spent 3 hours over 2 days asking Virgin for a receipt because it was not sent to my email. After three hours of promises to send it to the email (which still did not come) they said there is a receipt under the packing label.

I bought an iPhone 7S but the Description is an AW Alcatel One Touch Cinch item # AL1018BAPB , unit cost $0. I am completely unsatisfied with this. I asked that there be a credit of $100 be issued because of their error to match the price I was looking at when purchased.

The representative refused but suggested I pay to return the phone and try to…

how do get u get your back from a rip off company

first thing have two phone the first one broke that ok my wife dropt it and crack my phone had no problem and had a small crack very small one day did not come on so went to store they call me back and sad cant fix it so i still owe 400 on the two phone they say because oh the crack the phone is garbage can fix it so

piss off i go home and spend 6 houre to learn the phone and all it was was the factory reset had to be done so i am piss off that tec cant do a reset and make me go trwu all this i can only figure that alot more people are getting told that there phone are garbage so you can sell more phone i will get to the both of this for all the other people like me and

will find out the tec that work on it if i can the news will call me 506 204 1764 or 506 8506974 dieppe new brunswick…

I attempted to have my services activated and your tech support was so dumb that he couldn't type in the correct number. I have attempted to reactivate and program this damn phone for almost 12 tries and unfortunately it is not activated I would like my money back I want my money back for the services I purchased I want my money back for your horrible phone and I would like you to call me back or I can email me once you can figure out the hell is wrong with my phone your services the worst disease ever

I called customer service to let them know they are texting me to top up twice a month since I changed my plan. I have been overpaying and not even realizing it. So I talked to Megan at Virgin Mobile and she did not understand anything I was telling her at all.

I called her an idiot and hung up. She shut off my phone. Are you kidding me? I do not have land line and my mother is in the hospital with the only way to get a hold of me is my cell phone.

I had to wait until I came to work this morning when they opened to get my phone turned back on. I talked to Ben who said he was a supervisor but who knows. That is totally unacceptable. I understand she was mad about me calling her an idiot, however, you do not shut off someones only way of communication. Anything could have happened.…

Following the receipt of this apology and offer below, I am still not satisfied how my complaint was handled!. The phone (samsung A5) was a danger to me in the first place due to a faulty battery that could caught fire just like Samsung note 7. For the repair department to resend it to me and damaged by them on the top of that, is not acceptable to me as a loyal customer. I should have been given a new phone as promised by your customer rep and kept my original plan. The only reason I got a new phone from you is because I was still paying for the plan.

Based on that I am asking you to do better if you want to keep us 4 as your customers. Thanks for reaching out to us and sharing this. We are disappointed to hear that your experience with our service recently had been less than stellar and…

20 phone calls to 1-844-326-1261 and 5 days later with no phone service, because the customer service technician remove the number from the wrong phone. After trying #72786# every time I called. Yesterday (10/05/16) i received work order 417-533 but I was told it may take up to two days before I receive a call back from the tech.

Virgin mobile customer care is horrible. Is there any way to call headquarters with a complaint?

I've been a long time customer of virgin and recently purchased a new phone, however I couldn't activate the new handset online when trying to switch from my old device to the new one. I call Virgin customer service and got through to Mary, she asked me to ensure the sim is inserted, I explained to her that I didn't receive one with the new phone and the old phone sim was too large. She put me on hold no less than 4 times during this process making me repeat my problem each time. She then asked me to check the box for the sim, which I did. She continued to place me on hold and asked me 5 more times to check the box before telling me that they were out of stock of sims when they shipped my cell phone and that I had to wait 7 days.....it took 35 mins to get to this point.

I asked her to…

My contract was changed without adequate explanation from the sales person. I was charged incredible amount of money and was asked to pay £390 to get out of the contract despite haven paid over £400 into the contract. I want to change my contract but was told I couldn't and that nothing could be done to resolve my query.

I was mis-sold a contract that does not meet my needs. I repeatedly said I want an amendement into my contract but no one could help me.

I've been with Virgin Mobile over 3 years. My phone got wet, so I ordered a new one - next day shipping. The FedEx guy showed up, handed me the box, and there's was a SIM card, NO phone. After an 1 hr 1/2 on the phone (using Google Voice since I'm without a phone) all that could be done was a claim, which would take 2-3 days. No refund, no replacement phone in the mean time. Today the email I got said I had to file a police report! The phone wasn't stolen! The box was in tact, and the FedEx guy handed it directly to ME.

I guess you get what you pay for, but NO cell provider is any good. I pay $30 unlimited everything, no contract. Phones must be paid in full, but no strings...until your phone gets wet, destroyed, and you try to order a new phone...your empty box arrives, and you must wait…

I called Virgin corporate relations last January 29 asking for help because I over scratched a top up card I got from 7-11 in Orange thorpe. I was asked by the rep who took my call to email the receipt and a photo of the card back and front. I did this and got an acknowledgement. He told me that the issue will be resolved in 48 hours so in the meantime, he will give me a one time courtesy credit to cover the account for the month's due (January 29). He also told me that the top up card will be credited to me and will be applied to the following payment due date (Feb 29).

Last Feb 29 I got a text that my service has been disconnected because I failed to pay. I called up your customer service , spoke to Rep 1 and was told the following. There was no record that I was supposed to be given a…

Please be advised that myself and two of my Children will be discontinuing our Virgin Mobile services due to the absolute worst response and they way I was treating regarding my late wives account over closing her account due to she was killed in a car accident on January 11, 2016. I have called since January 26 requesting that the account be closed and the last payment be refunded back to our bank. I and my bank have called and spent hours on this and have faxed letters and a copy of her death certificate.

The way that I have been talked to "like please forward the death certificate to your fraud department" is truly insulting. I have yet to be called back and neither has my bank been called back. The representation of your Virgin Mobile is very poor and insulting. You have made a bad…

On Jan.7 we purchased cell phone from Costco with the proviso that we had 14 days to cancel if unsatisfied. We went with Virgin Mobile. On 10 Jan I had an accident at work and with Drs visits etc we did not use our phones much. We received an ebill from virgin on the 16th Jan. Unfortunately, being disconcerted by recent events I paid it immediately as is my habit. In the next few days we started to check our phones and noted that our reception was poor to non existent.

My husband spoke to Virgin and was told to try changing the sim cards and we took the phones to Costco and cards were changed with no improvement. We spoke to one of the employees at the Costco outlet and were told that our neighbourhood was known for receiving poor reception from Virgin and perhaps Fido was a better choice…

On Oct. 26 we purchased a second phone. When returned home ,and checked data usage, I noted the U.S. fees were too costly, hence the next morning we returned the phone to the store, being THE SOURCE at Bayshore in Ottawa. We explained the situation and since we could not match my previous rate plan, I cancelled my plan with phone returned. The next phone bill showed a termination charge of $143.75, plus smartphone VSC of $2.53 plus another charge of $21.35.

I called Virgin Mobile customer service and was told the $21.35 would be reversed which I have not seen. My issue it the refund of the termination fee-- have made numerous lengthy call to resolve and several visits to the store to no avail as well as a previous e-mail. I was given excellent service by all the store personnel as they…

In October 2015, I voluntarily disconnected my Virgin Mobile phone number. The customer service representative said I would lose all access to my account information and the phone number. The deactivation was immediate. I retained my cell phone equipment and on Dec. 8,2015 sold the phone, which was a Walmart purchase, to an acquaintance. The acquaintance use the "Top-up" procedure to activate the phone and to her surprise, my old phone number came up and voice mail still intact.

She called Virgin Mobile to set up her own account and was bombarded with security questions which was obviously my old information. She called me to ask me what was going on. I called Virgin Mobile and asked why was my information still attached to MY phone that I purchased from Walmart and had disconnected…

62 was made on my debit card on December 1st 2015. I am not a Virgin Mobile customer and my debit card has been in my possession the whole time. I cannot afford to lose the money. Is there anyway you could refund me the amount?

I am including my bank account statement with the Virgin charge on it hoping that you can help me contact the Virgin Mobile corporate offices to file a complaint.

Around end of October I received a letter stating that my VIP packages is no longer available and that I should go with another company or downgrade. I have enjoyed unlimited everything and couldn't understand why I was being targeted for using my data unlimited.

I rung up Virgin customer service and was told that I had to leave because I was using too much data despite it being unlimited.

Also on my record do not upgrade this customer. I was really upset as no one rung me to question or find out how come I use so much data. I am a mum and only I use the phone.

I cancelled but later found out that I shouldn't have as I am being treated like a criminal after my complaint as I found out that other VIP customers who use less data will not be targeted like I and many others. I also found…

I upgraded my virgin mobile phone and received a Sony Experia M2 in black I followed the instructions and after waiting 48 hours for the activation to proceed I found that their was a fault no phone service? I after making several calls to virgin was given a replacement phone of the same type this phone has the same fault and after another call I received a second sim card this had now taken many days and I had spent much wasted time and after making many calls I eventually was told that their was a system error? and that the IMIE number for this phone which is 35626606-539480-8 was not on their system? and that as soon as it was sorted I could send back the phone end the contract and start a new contract with a new different phone.

Well it may sound good but I have now after waiting for…

I have had services with this company for at least 3 years. I have had the same email. I recently got a new phone because my old phone had a damaged speaker. I have tried for 3 days to get my phone on. I worked with 3 different customer service people.

They shut my old phone off and added the minutes left to my new phone. After that they added minutes from a top up card I had bought. I was assured my phone would be connected in 6 hours. I received emails, my email was incorrect. I am receiving their emails. It does not take over 2 days to get my phone started. The problem is in their system.

I have been a good customer please help me. I am 68 living alone with 2 grandchildren that have a disability. I need my phone. They should give me 2 days credit for the stress they have put me…

My direct debit is the 16th of the month yet it was taken on 13/04/15, and I have been informed the next one will be on 11/04/15, making my payments every 4 weeks. By taking the payment early it caused my bank account to go overdrawn and left me in financial hardship.

I have been in touch with Virgin Mobile on 01/05/15, and they could offer me no explanation as to why this happened and to contact my bank re bank charges. 00 down and was without bus fares to work and food.

I bought a Galaxy 3 at the online store. Sent it back never opening box, because I don't have any service where I live. I returned it with same delivery that dropped it off and that was it. I've never got a refund, I've called numerous times and this last time the women I spoke with demanded why I bought a T-mobile instead.

I get service plus wifi calling with T-mobile, I asked to speak to supervisor, and she laughed at me and hung up. I have two disabled children both 4. I'm going through my second bout of chemo. 00

Phoned Virgin Mobile to upgrade my phone as I've had it 2 and 1/2 years. The very rude man on the end of the phone kept telling me my password was incorrect and asked me other security questions to verify I was myself.

Every answer I gave, he kept telling me I was wrong till after I'd spent at least 30 minutes arguing back and forth. I was told to ring again but no one would be able to help me because I didn't know what I was talking about keep giving out random answers as he kept saying so

I rang back spoke to a woman who had my account details up and sorted in two minutes !! What can I say should have just asked to speak to a woman in the first place but very very bad customer service from virgin and no way of really making a complaint poor !!!

I have had my my virgin mobile lg tribute phone for only about half a year and it has been acting up lately. it has been saying that i do not have enough space on my phone even after I delete several things and put the rest on an SD card.

It has gotten so bad that it has been interfering with my text messaging saying that i cannot get incoming messages because i supposedly have no space. I pay for text messaging so i shouldn't be told that i cannot get incoming text messages.

i would like for you to send me a new phone because this behavior is unacceptable!