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Visa

2.0
16 complaints

Address

900 Metro Center Blvd., Foster City, CA, 94404

Complaints

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Michael Ingram

Jun 3, 2023
0

I purchased a VISA gift card for my son. He is unable to use the card. The response from merchants is that it is invalid.

However, he did use the card initially for a $50 gasoline purchase, so we know that it was properly activated. I have tried 5 or 6 times to talk to someone about this problem and each time, I am cut off, without being able to talk to a representative.

I won't ever buy another VISA gift card, but meanwhile I am out $150. Your customer service stinks and I am disgusted.

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Zoila de Icaza

Jan 31, 2023
0

Until yesterday I was a VISA card holder from the bank BAC Credomatic in Panama. I cancelled my card yesterday and was informed in writing that I would still be liable for charges made AFTER the cancellation date. That doesn't seem like something VISA Corporate would approve.

Is this in accordance with your rules?

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Mark Milner

Jan 19, 2023
0

I have a question, as I am annoyed with your bank at the moment. I went to one of your branches a little while ago to transfer some money from my checking account to my significant other’s account, who is also a US Bank patron.

I am not listed on her account nor do I want to be. 00 to her account. I had her account and routing number. The teller asked for my date of birth and driver's license, and she was holding my ATM card. 00 into her account. 00. So…My question would be…Why?

I didn’t have a ton of money in my account, and wasn’t trying to move the entire amount. The…

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Jenna Constable

Jan 4, 2023
0

After waiting for someone to help me set up my replacement card, i was sent to another person because the lady said she couldnt help me with it, once i was sent to the other person they said the same thing, after waiting 4 hours and being sent to 3 different ppl.

I STILL NEVER GOT HELP, so i called other numbers and the same guy picked up 3 different times. the only reason i had to get a replacement is because they locked my card because of an unauthorized purchase ON A GIFT CARD.

if your thinking about giving someone a visa gift card do not do it! give cash instead

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Deep Singh

Dec 9, 2022
0

Merchant tottaly decline for service. Please raise Chargeback against merchant.

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Tanya Cooper

Jul 6, 2022
0

I spoke to two customer service representatives the last one name melody Maggie was very short and dismissive snd when I tried to restate what I understood her to say she retorted that was what I said with a tone that you use on the streets. It was how she said what she did. I know good help is hard to find but maybe some progressive discipline is needed in voice tone and communication.

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Lawrence Gensch

Jul 13, 2019
0

We had ordered some appliances from a store in our town. Argued with customer service but got no where with them. I don't believe it. He just didn't want to listen and finally got me so annoyed I told him he didn't know what the hell he was doing.

He than said did I I know that the conversation was being taped? Always try to keep my cool when talking to customer service but that person should not be in customer service because he was no help whatsoever. I had been told in the past that a credit card will never hold any excess money but that's exactly what Visa is doing.

Our bill is always paid on time and we never carry a balance. Seriously annoyed and thinking about canceling Visa and changing to a different credit card.

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Prafulla Padhi

Apr 23, 2019
0

MERCHANT (MICROSOFT) REFERENCE NUMBER - 1469654715 CHARGE BACK REF NUMBER - 568297985043905282 AMOUNT: INR 4954.82 The merchant (Microsoft, Inc -Redmond-USA) has refunded the above amount on 20th March 2019. SBI CARD (VISA) has been misrepresenting to date (22nd April 2019) that the amount is still in dispute. My SBICARD account balance shows the amount INR 4954.82 I had 22 email communications with SBICARD (VISA). The SBICARD has been misrepresenting even when the amount is refunded on 20th March 2019 (charge back number mentioned above). I am ready to take legal actions against SBI CARD (India) and VISA. I also demand VISA to revoke SBICARD relationship for such fraud activities.

Prafulla Kumar Padhi Email address: GGLLC2009@GMAIL.COM

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Alan Skeoch

Mar 1, 2019
0

My card was blocked...very embarrassing ...needed to pay for car repairs of $200...reason for block was debt to Visa of $44...I had not been using Visa in order to keep my expenses low...I am person in good standing so did not expect this treatment. I will pay Visa of course but I was humiliated by Visa just when I was trying to keep my expenses as low as possible.

You should not have done this to me

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Gordon Reid

Feb 25, 2019
0

We are getting regular unsolicited calls from Visa starting with "congratulations"

This morning we were called at 7:15 am (Vancouver) --- WE DON'T WANT ANYMORE CALLS!! ANYTIME!!

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autumn Alfarano

Oct 9, 2018
0

I have a money network visa card and my account has been on hold for 4 weeks now. Ive sent in every verification they've asked for and keep getting the run around. They keep asking me to send it again and again and now are requesting for me to send in a copy of a utility bill which I don't have cause im only years old.

What can I do to get my money off this card???

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Matthew D Pitman

Oct 27, 2016
0

I was accepted a Walmart Visa credit card online. A temporary card on my phone was issued until the new card was mailed to me, 7-10 days. I thought that was great so I went over to the local Walmart and everything went smoothly. A few days later I stopped by a Walmart in Auburn, WA. Cashier called over the assistant manager. I'm told, can't accept this, nice try though, I see this all the time! I was shocked! I said excuse me? Then she responded, we don't need your kind here! I am speech less at this point wanted nothing more than to leave immediately.

All this in front of other employees and customers! She continued saying to her employees (I thought assistant manager was to set an example for Walmart and its customers?) she will fire any one WHO even attempts to enter credit card number…

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Harvey Davis

Sep 28, 2016
0

I have an Explorer Visa card. I originally made reservation number BY2289 from Newark to San Francisco but had to change the date. I was told the agent had to cancel the original reservation and start a new one using the same BY2289 confirmation code. She then asked me for my Explorer card number and for some crazy reason I misplaced it, later found, and had to give her my American Express Visa number to complete the transaction.

We got to the airport I was told I had to pay for all my luggage, $185 and they would not accept the my old Explorer # because it was no longer in your system. I had to pay $50 for the first bag and $35 for the second PLUS $100 for over weight fee's because I was over in one bag by two pounds and three pounds over on my wife's bag.

I am asking for a refund on…

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Lavora Cookson

Sep 27, 2016
0

Have a complaint about a visa account I had in 2007. I paid up and requested the account be closed. In 2010 it was handed over to attorneys saying I owed them still. I faxed through all my proof of payments and confirmation letters from Woolworths that the account is closed, I still have all those paperwork.

Recently I am being bombarded with notifications from a different credit collector that Woolworths handed me over to yet again, stating still owe them and has been listed as n slow payer. I am taking this matter further and demand my name to be cleared asap.

This nonsense and harassment must stop. Someone needs to do their work right at Visa headquarters.

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Dale R Keyes

Aug 10, 2016
0

I am contacting you for a complaint about the so called Visa gift cards. You make the rules unfair. Why should we have to buy things to earn enough points to get a gift card. Not all of us have enough money to have to buy those items just to get a gift card.

I should have won 3 to 4 $1,000 gift cards and a $500 one. I think my wife and I should take our business else.

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David Marcott

Apr 20, 2016
0

I called Visa yesterday and thought I was asking a simple question, after being transferred to NINE (9) different departments, I gave up. All I want to know is if I purchased airline tickets on my Visa card, is there life insurance provided by Visa should I be injured or die because of a airplane crash?

If so what are the limits. I'm an owner of a company and have many employees using our company supplied Visa credit cards to purchase airline tickets. As of yesterday my experience rate with Visa would be a minus 5!

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Charles V. Martinez

Sep 23, 2015
0

70301. Was told to activate the card on-line before using it, which I did. Card was invalid when I tried to use it about one week after activation. Called customer service telephone number printed on card, answered all their automated questions and was told they had no record of me.

Returned to store, explained to manager my dilemma which is that I am not able to use the money I paid to Walmart on behalf of the Visa Co. who very plainly states this is a Walmart card when calling the customer service number.

When I requested my money back from the store since I cannot make a purchase with the card nor get my money back from Visa, the manager continuously states "there is no in-store refund", altho. I have copy of receipt where I deposited money with Walmart.

I await a prompt response to…

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Dwight Holmes

Aug 20, 2015
0

I purchased a fuel pump for my vehicle using my Visa credit card. The repair person picked it up and I later learned the part needed to be returned. I authorized the return of the part with the expectation that the charge would be removed or credited back to my Visa card. I have just found that the representative of your store refunded cash to the repair person and did not credit my card.

As you can guess I still owe Visa. What type of policies and procedure do you have in place. I've been ripped off twice, once the repair person and now by you. I'm in the process of going to the authorities and filing charges against you (Advance Auto Parts) and the repair person. I never authorized anyone to give a refund to anyone other than me.

When I contact your customer service department (Kim)…

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Janice G. Powers

Jul 15, 2015
0

I bought gas with my Visa Debit card, and was asked by the pump if I wanted my 20 cents per gallon, as part of my Von's Reward Card. I answered "yes," then entered my phone number and clicked "enter." My receipt read, "Customer declined discount!" I actually had gotten someone else's receipt that was still in the machine, and looked at that number for my carwash, too, and my carwash was okayed on that number. When I went inside to complain, the first attendant asked to see my card. When he read the number, I knew it wasn't my card.

The second attendant found my receipt, which also read, "Customer declined discount!" The attendant said I probably selected "enter," instead of "yes," which I thought was only entered before I punched in my phone number Something is wrong with this system. I…