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Vizio

1.5
45 complaints

Address

39 Tesla, Irvine, CA, 92618

Complaints

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Maria D Jimenez

Nov 2, 2015
0

com on Feb. 2015 and three weeks ago when I came back from a work conference when I turned on tv no picture only sound!! Called Vizio and said they were going to send out a on-site Repair Tech and they were scheduled to come out on Sat. Oct.

31 and Vizio cancelled because I had bought it refurbished and they will not cover warranty. But why resell an item that they supposedly already recalled to fix same issue and maybe used same parts left over. All i want is to get fixed or get my money back only had if tor a few months and its was hardly used, since I work all day and only home for weekends!

Customer service at Vizio is horrible they told me I had to buy a new one or pay for the repair myself...... I have been calling and emailing them and some customer service reps say yes they will…

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Richard Roberts

Sep 22, 2015
0

I have a 50 inch LED E500I-B1 TV, purchased from Best Buy on January 2nd, 2015. It has a great picture but it is not working properly. Sometimes (more often than not) it will shut off when you change the channel.

Also when turning the set on during the day, it may go to a blank, pink screen.

Also it may go to a black screen with the message of "not support". I think this TV is defective. I have 3 other TVs, all older than five years,an LG, a Phillips and an Insignia and NONE of them has ever had a problem .

The Vizio replaced a smaller screen Samsung which is older than 10 years and it is still working without a single problem. I wish I had never given it away. I see on line that there are numerous, numerous complaints similar to mine.

Please let me know what you are going to do about…

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Robert Ellefson

Jul 23, 2015
0

My Vizio television started shutting off all by itself. For 2 months we just turned it back on. Then It got worse and then stopped turning on altogether. It is less than a year old and customer service will not answer my complaint.

How can I contact the corporate offices to get some kind of a refund for this mess? It would be great if somebody had a phone number for the complaint department.

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nathan webb

Mar 5, 2015
0

On Feb 19 called complaining of tv that continually shuts off. Repair service was called to our house. Per vizio requirements the repair man had to see the problem happen so my family had to put up with watching tv with repair man for 20 min. After repair was completed repair man left problem happened within 10 min of him leaving. Called vizio back they stated they would replace tv. Tv was supposedly shipped on March 19 they are passing the delivery on to a secondary company called Manna Distribution.

I have called them 3 times each time spending over 20 min to get thru to speak with someone. Manna stated they do not want to deal with they delivery as they have sub contracted out to Safeway delivery. Safeway delivery has an impossible answering system and if you leave a message no one…

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