Vodacom

Did a sim swop on the 5th Desember on one of my phone lines. Explained to them that the specific number is in use for business purposes. Spoke to customer service on several occasoins. Was told on every occasion the will submit a request for authorization.

I've been waiting for this for almost 97 hours to be done.

I have been asking for a paid up letter for 2 months now still i get no help.my house is not being registered because of the settlement letter.my account was handed out to your lawyers which i settled with them please help me get the letter if there’s anything i have to pay please let me pay without delaying thank i will be happy if you come back to me

I have at least 6 contracts with Vodacom. I have been a customers since 1994. I have been battling to cancel ALL INSURANCE premiums on my contracts to no avail and this is going on since March 2020. I am now so fed up.

In August 2021 3 of my contracts were due for cancellation or upgrade. I requested Vodacom to cancel these contracts and keep the numbers as pay as you go. STILL NOT CANCELLED. I want Vodacom to refund me all insurance money paid since March 2020 on all my contracts and CANCEL MY INSURANCES WITH IMMEDIATE EFFECT. I am so fedup

Im very dissappointed the service im getting from Vodacom. fibre installation was done on 2021-09-12 and till date after numerous service request no internet connection is available. 15. For fibre that was never used or till date no connection. The broadbrand and service light on the frogfoot blackbox is not on aswell as the internet light on the rooter is still flashing so how can i be billed.

I have a problem with my phone a d it seems no one can assist me i have been speaking with 7 different people and they all give me different info before being transfered to someone else. This is the worst service i have ever received and will never take out a vodacom phone ever again.

Trying to get a technician out to check Fibre and install new fiber has been a nightmare. My husband has tried for the last week to get a simple act of getting a technician out to assist with fiber installation. a simple matter of getting vumatel out through vodacom has taken hours on the phone and explanation after explanantion. we have been passed from call centre agent to call centre agent each with empty promises. unbelievable. each time it is escalated but no joy.

i need action immediately.

I am trying to cancel a contract that I currently have being a router for the 2 year contract. I just called the customer service centre and wasted 24mins on the call (and my life) basically not getting any assistance whatsoever.

I was told by the agent that they cannot pick up my contract details which is shocking yet I'm billed without issues. I will never take another vodacom product and will advise anyone I know to do the same

I visited a Vodacom 4u store at Mall @ Carnival on Sunday 5th of December 2021, the consultant who assisted with our queries was highly unqualified and did not listen to what we were requesting, to a point where we asked for the manager. This gentlemen had such an attitude and was clearly not interested to assist us.

After leaving the store and being assisted efficiently by MTN I had to return to do a sim swap. The power went out and they closed the shop asking everyone to leave despite their system still being fully operational. I have been a client of Vodacom for 10 years and regret staying with them.

I will definitely be moving my business elsewhere. Ridiculous and unsatisfied with them!

My contract was R569 all inclusive attached and signed.

Free red insurance 4 months. Hidden charges unknown added to date insurance R33, R9.99, R0?81c, R230 as attached they talk right and walk left.

Inappropriate deceit insurance free yet now suddenly charged what happened to the free red carpet. Inappropriate deceit.

Beware consumers Vodacom talks right and walks left.

I did the agreement of R55 contract, not R202. 86,but the deduction were R202,86, I disputed it as it's not our agreement, not am getting sms saying thanks for renewing contract for R55 monthly. M getting sms saying I must pay R303.

86 to keep my line active. Please assist in canceling the R303. 86 as it's not our agreement

Ref number: 002ATaGTER5RJPM3 I applied online for balck Friday special. An agent contacted me and was suppose to get back to me. To date after numerous machine voice and 3 agents later im still waiting on feedback. Nothing. This is new a new client for Vodacom but it seems they simply dont care.

Lack of help and response from Customer Care line Failure to reconnect my phone lines 20 days after payment of supposed faulty payment Failure to provide invoice and financial statements about my bills

5 months for my new phone after placing my order. I can only use my new phone for if I have a WIFI connection. Messages and phone calls still going to old phone. I am unable to get any customer service response.

082 153 number leads to eventually just being cut off.

I went to vodacom repair center canal walk on Thursday looking for the iPhone 13 Pro Max. I was assisted by Anwar who seemed not to be intrested in sending through a contract application for me as he will only get an answer for porting the following day.

I settled for not porting because I wanted the phone the same day but still there was another excuse about the computer being slow and not being able to submit my application. He than promised to keep the phone aside for me and I opted for porting my number since I was going to get the phone the following day anyway.

He promised to hand my application to another consulted as he won’t be at work the following day. I recieved an email this morning that the application is submitted but no one called to let me know about my application as I…

I am trying to get help with a deceased's cellphone telephone to transfer to my son - five visits to your Nicolway Store plus an email to deceased @vodacom.co.za.

No response or help

Pathetic service

I have my fibre with m web with vodacom. It has been off since 28 October 2021 this weekend it will be a month!!!! Mweb have submitted ticket after ticket for vodacom to sort out the connection. Is this the way VODACOM TREATS THEIR CONSUMERS!!!!

YOU BETTER SORT THIS OUT ASAP!!!!!!!!!

Online sales is the worst of all

Good day

We had load shedding yesterday 17/11/2021 - and our network is still not up. Can you please assist, I am working from home and we have two matriculants currently writing exams and we desperately need internet. As a new client to the network, I am not impressed as this is pushing all my deadlines back.

Can a consultant please get back to me ASAP.

Kind Regards Reginald 084 654 1645

After waiting for a month for my fibre to be relocated, and getting it installed I still have no fibre connection, I have lodged close to 15 queries all esculated yet still no connection. I ahve have now cancelled my line yet still received a bill for 1500 for services rendered as well as the rental of a router WHICH I DID NOT RECIEVE!!!

DISGUSTING SERVICE RUDE CONSULTANTS!!!!! WHAT A JOKE

i have 4 numbers finished their contract cycle and they are kept on for me to pay x amount. i now have stopped my debit order 0828511289 please seriously look into the matter. i am also escalating it to the CEO and ombudsman

I have not had connection since Saturday . no one seems to know what the issue is. THIS IS BEYOND RIDICULOUS

PLEASE CALL ME TO SORT OUT THE SERVICES 0767296467 OR CANCEL THE SERVICES

I have upgraded to 100GIG home LTE, the package that came with Router & UPS. On connecting the UPS was faulty but Router was working 100%. Logged a call and Vodacom and they said they need to collect the entire package which they did on 8th Nov 21 .

I removed the sim card so I can put it in my old router whilst I'm waiting for a replacement uni. The sim card failed to connect and I have called Vodacom to make them aware, they asked me to do a sim swap which I did and that did not solve the problem.

In our conversation I told all the agents that this is an emergency issue since I cannot do my job, I am working from home. I was forced to take unpaid leave because I cannot work. Not today is full 7 days and no one can give me the exact status of this query.

I still cannot do my job. This…

Upgrade done without client agreement. Vodacom called to discuss an upgrade, however, we did not agree to it, the agent was suppose to follow up to find out whether he can go ahead or not. Needless to say no call was received, and if the agent called we missed the call.

Attached herewith the sms messages received from Vodacom to inform us that the order was placed and the phone has been sent to the Courier company. The Customer Care number on the sms to call is 082111. This number does no longer exist.

This is absolutely mind blowing that a company like Vodacom's records is not up to date.

i had a contract with vodacom for more than 5 years,my contract is renewed without my consent and when i call in am told i must wait for a year.why is the contract renewed without my permision

Hi There. I did an online application for the LTE 800 gig(400+400) promotion vodacom had over the weekend on the 6th of November. I went to the vodacom shop in town but they as could not assist me again and said I must do the application online which I did.

After applying I received a confirmation message for me to accept the deal which I then accepted and send it back to them. I received then on the Monday a message that someone will contact me within 72 hours. I waited for them to call me and never did and when I phoned they said there was a cancelation error on my application and have to apply for a different deal that cost moreand as the specific deal was only for that weekend.

I am not happy at all that no one can even send me a message or email to say that something went wrong and…

I signed a new Data contract last Friday and after several phone calls because my sim is not working I got a phone call on Wednesday saying that Vodacom made a mistake and the contract isn't available. My contract will be cancelled and I will have to pay more to get less data.

( How can you do that) After waiting till today after phone calls and waiting for more answers Vodacom deducted money from my account for the first months subscription and then I was informed today that there is nothing that they can do. This is crazy if I can't cancel my contract how can you cancel it. I want answers

The insurance claim declined based on the number of days usage. I disputed the decision and i was informed that they will request the recording of the sale and it will take 7-14days. 7-14 days come and passed with no feedback from them, I followed up again on the 29th October only to be told that they haven't received the recording.

Followed up again after two days told be told that they have received the recording and they have escalated it and some will call be back. Followed up again two days later, the Barbra (agent) informed me that there was NO recording and the only document they have on the system it's from M-sure of which the m-sure is they previous insure underwrite.

I then demanded to speak to senior management which was never available and the agent refused to provide me with…

Your signal is worse than in the middel if the dessert. And Im staying in the middle of town(Ermelo). We are paying to play online games then your weak signal just disappears. Is this going to get worse or are you actualy going to attend to this problem

I agreed to a contract over the phone, however once received I canceled within the specified days given by vodacom via email and phone. I was told the box would be collected. It never was but I was still debited end Sept.

I emailed again and they said the call was not logged, but I had canceled via email and phone which they found recording of. I was told again box would be collected and I would be refunded. Yet again box was never collected and I was debited again.

Called and emailed again but surprise surprise nothing has happened and my money still has not been refunded

I AM FURIOS..

UPGRADE ON 5-11-2021, SAMSUNG SM-FLIP, DEVICE BATTERY GOES FROM 100% TO 0% VERY QUICKLY WITH NO BACKGOUND RUNNING. TOOK THE CELL IN 9/11/2021, WITHIN 4 DAYS AFTER RECEIVING IT!!! THEY TOLD ME IT IS NOT A EXCHANGE ...IT IS A REPAIR AND I WILL RECEIVE IT BACK WITHIN 14 DAYS.

TRIED TO CALL THE CUSTOMER SERVICES..... NO ANSWER..... TOBI THE ROBOT SAID HE IS UNABLE TO HELP ME.

PLEASE please PLEASE.......CAN ANYBODY REFER ME TO MANAGEMENT AT VODACOM.

I CALLED SAMSUNG, THEY SAID IT SHOULD BE A EXCHANGE OR REFUND, IT IS THERE POLICY WITHIN 7 DAYS.

I've been trying to get hold of Vodacom wrt FTTH contract for over a week now. Eventually, via Facebook, I was given the email address of Vodacom Business as our contract is a business account. 4 emails since Thursday 4th November not answered.

I want to CANCEL my contract with them due to the appalling FTTH service - completely unstable and unreliable; more off than on, slow and creaky. Vodacom are happy to take our money every month, but refuse to assist in this matter.

I just want someone to CALL me and tell me how we go about cancelling our contract.

After being on hold for 2 hours, a manager dropped the line. She did not even call me back. Her name is Smangele. That just sums up how pathetic they are.

I was contacted by vodacom last week telling me that because i have been with them for 25 years i was entitled to a mercer laptop & 10 gigs of data for 399 per month. I first told the sales lady that my id had bee stolen & i have a certified copy or drivers licence.

The sales lady Naidoo S 30 said they would except a copy or my license so i proceeded with the contract. Ram came to deliver the goods & refused to except my copy or drivers licence. i tried to speak to vodacom but they just gave me the run around until they eventually cut the call.

Why does vodacom allow this just to get a sale. They are pathetic. I will be cancelling my phone contract because of this.

----- Original Message ----- From: Mark Pullin To: VodacomGAD@vodacom.co.za Sent: Wednesday, September 29, 2021 7:36:04 AM GMT+02:00 Subject: Cancellation and refund NA051671-9 0828943413

Good morning, My wife visited Cellucity in Hemmingway's Mall and tendered a letter to cancel her contract. Two months later she was still being billed R609.01 per month for the cancelled service. We then revisited Cellucity and was told we need to phone in and cancel as it was not a business contract (strange they did not tell us this when we presented a letter to them). My wife returned to the office and made the call to Vodacom to cancel (14/4/21). This was finalised on the call. A bank statement drawn yesterday shows Vodacom is still debiting for the contract. I want this brought to a termination…

I have spent more than an hour on the phone with 3 different call centre agents none of whom were able to assist me with the simple request to change a wifi password. When I asked to speak to a supervisor the agent unilaterally decided that another agent should call me.

When I insisted to speak to a supervisor I was placed on hold for more than 10 minutes. From speaking to these agents it is clear that they do not have a clue regarding what they are meant to assist customers with. This is absolutely pathetic. 082 535 3503

Vodacom has been selling me a upgrade for my contract and is not giving me what they promised. After I phoned them the want to charge me more to add the stuff they "forgot" about. The service vodacom use to provide was up to the highest standards, as of late I feel otherwise.

It's been more than a year already since I've been continuously phoning and complaining about the poor and sometimes no signal here at corner Freesia & Orchid str Roodepan Kimberley

I am honestly disgusted by the service received by your company and representatives in regards to my merchant machine.

I applied for it on 02 October 2021. I was told the process would take 3-5 working days, it has been over 20 days and I have received no feedback from your consultant who insisted they have called me to inform of the progress and the only feedback I get is the email that constantly states that it is pre-approved.

I spoke to Ruzine on the 19 October to follow up on the device as it has been 17 days and no one had contacted me in regards to the progress or what is going on with my terminal. She advised me that she will follow up and call me back or get someone to call me back that day, i waited for the call and no one called and a week went by and I called again to follow…

Good day,

Please can I have urgent feedback on service ticket with reference number 1-35161751824781 This is getting ridiculous as no one is helping...

I am awaiting the R7500 voucher promised by Dylan in your Retentions department for changing my contract for 0722441478 to a sim only deal. Please urgently resolve this. I have spoken to Retentions department on numerous occasions and no assistance...

The billing on my no 0769467012 is incorrect to what was promised by Dylan in your Retentions department??? I need someone to sort this out now! This has been going on since September to sort out!! My dongle account 0662684456 I was promised the following package by Dylan from Retentions in September effective 1 October: 80G anytime data, 20G night and 10G streaming... this has not…

I'm trying since 01/09/2021 to cancel my contract with vodacom. My son lost the rooter. When I contacted Ms S Mkhize she suggested a upgrade and promised a similar will be delivered to my door but nothing came of it.

I made several calls to 0821958 and to 0861236666 with no success yet they deducting my money every month. Please help me cancel this contract.

Good day.

2 months ago, I went to Woodlands Vodacom For You store , the consultant (friendly male) helped me to renew my Vodacom contract on cell number 0609025519, I spesifically asked that the contract stay the same, and needs to be top up,although I was helped with a new device, Samsung Note 20, he was in such a hurry to get me out of the store, that he kind of neglegted to help me with the rest of the new phone stuff. Never the less...

A week after I got the new phone, I wanted to top up some data and airtime...to my confusion...my contract was upgraded to the Red package,an openline, with 100min and NO top-up features.

I went back to the Woodlands store, not only was this consultant arrogant, he also made me look like an idiot, claiming I requested this kind of package- which I…

I applied for a sim contract at Vodacom Thavhani mall on the 29 October and within few hours I decided to cancel due to my personal challenges. The consultation gave me a customer care number to call for cancellation where I didn't get help and referred back to the branch.

When I go there they told me it is not possible for me cancel I must wait for a month to cancel. So I want to cancel this now. I have been in and out for the service but still not been assisted by both customer care and branch.

My fibre worked fine for 10 months, but the last 5 weeks have been a nightmare. 1 Mb up and down. I have filed several Service requests namely : SR 211007-149074, SR 211012-168267, SR 211013-175879, SR 211028-238016, SR 211031-246282, SR 211031-246436.

Whilst the customer staff are generally friendly, they seem unable to fix the problem. I have had a SR closed as connectivity has been restores only to have it fail again 5 minutes later. The Technician (076 494 8888), who had phoned me previously, then refused to answer his phone to deal with it.

2 Mb, the technicain said that was not his problem and that a new SR for poor speed must be…

I've been a Vodacom customer for the past 14 years or so and never have I been so let down as I have been in the last 3-4 weeks.

I sold my property and tried to transfer the ownership of the fiber account to the new owner. But for some reason Vodacom decided to cut the fiber line. I've now paid for 2 months since the new debit order went off today and I've not received the service I've paid for.

It's obvious that they've lost a customer in the new owner since they cant resolve a simple issue but I'm seriously thinking about cancelling all my contracts with them as well.

Accidentally recharged airtime on my previous number which is 072 052 7575 using my capitec app. Now I can't reverse it. My current number is 076 154 6348.

I have hp laptop that I am still paying off. Was told by Computer Mania that my hard drive is finished. My contract ends next year. My cel number is 0835054959. I called customer care and choose to speak to agent after a wait call cuts off. What must I do.

I have been with vodacom for 13 years and have purchased 3 laptops and numerous cell phones I use vodacom airtime and data for my husband and myself.

Im hoping that you can urgently assist me, I had a 3 year contract that was ending in March 2021 and in December I changed my debit order date to the 1st of every month, but the agent did not so my premiums was listed as unpaid.

I am furious because few months back I was applying for a bond and they said that they would remove my name and now that my bond was approved and im ready to get my house keys FNB has retracted my bond due to yourl listing my because of your agents incompetency. I am going to lose a roof over my head because of vodacom

I need my name removed now and I need a letter confirming that my contract ended in March and is paid up i have made 12 calls to vodacom since this morning and all i got was busllshit excuses, and that a manager will call me, since no response.…

Ref: SR211025-223449

My satelite service has been down for 48hours - no one can tel me when my fault will be attended to, instead all your call Centre staff advised me that the fault is escalated to field service!

I recently upgraded my Vodacom contract and when I received the confirmation email about the contract the amount of the contract increased. I requested to change the contract because of the change of the amount. A Vodacom consultant called me back and when I asked them why the amount changed, they advised that insurance was added onto the contract and I would need to contact the insurance department before the 1st if I want to cancel the insurance portion.

I contacted the insurance department and they advised that there is no insurance. I called Vodacom upgrades back and spoke to another consultant who advised that I have two other things which were included from my current contract which will be moved to the new contract. ).

I had to call back again and spoke to someone else who advised…

bought a phone at Vodacom Festival Mall a month ago. not even long after that it had software problem. the technician booked it, they discovered that they cant fix it so Vodacom Festival mall needs to give me a new phone.

i didnt get any assistance from the manager in Vodacom Festival Mall. no one is saying exactly when i will be credited my work is suffering .