Vodafone

Network slow not connected

I wanted to leave Vodafone as the signal quality had been reduced in quality, firstly they admitted they had a problem and asked me to be patient as works were being done. After a month there was no improvement and so they agreed I could end my contract with cost. A date was chosen and communicated for me to move to Three. The date came and went and neither phone had been released from the network and so I was left without a phone for the next few days. Eventually after many phone calls one of the phones was ported over.

The other was not for weeks and they decided at this point I now owed them money for ending the contract early. They released the other phone and I heard no more then threatened weeks later to take me to court should I not pay these several hundred pounds. Not wanting to…

Last month of contract. Request pak code and inform moving to EE. Pak code provided and later used. Was told just to pay up outstanding amount on contract which did do. Then receive bill for early termination £181. Phoned and told will waive.

Month later get bill again.

Vodafone pissed me about to the extent that I left. You took money from me for services I didn't request or receive. When I left my account was in credit. I spent over 40 minutes on 2 occasions with your useless call centre to be told that the money would be back in my account the next day and its never been received.

I smashed my phone and requested the upgrade I was entitled to. I received my new phone and they told me in 24 hours the number would transfer. Nothing happened. A month later I'm still waiting. I've been in the shop six times, and been told countless times that in 24 hours it would start working. I've lost all hope. ' by the staff. Completely shocking customer service.

And still no working phone!

The WORST WORST WORST company ever, all the team members are so rude and try to pass the blame around, asked for a manager to respond to me, advised they would.. never heard from them, asked for a complaints number 'sorry we do not have a complaints department. So What happened? I started my contract in August and asked them to keep my number the same as my previous phone, they advised this would be done, a couple of months down the line and my friends have been advising me they are texting my phone but someone with the same number keeps responding advising that it is not me.

Spoke to the tech support team, (who laughed at me and told me that shes leaving in 45 minutes) who advised I should speak to apple, I advised that it is not my imessages what are the problem, however I did as…

I accidentally over my vodafone phone bill on Saturday 20 March by £100. I rang on 20 March and advised them what I had done and was told to call back on 23 March when the money would be on my vodafone account and ask for a refund.

I did this and was told it would take 7 working days to be processed and the money should be in my account then. I called again on 2 April to be told that no one confirmed my bank details therefore the refund hadn;t take place.

I gave my bank details and was told this would take 7 working days to be processed. I had an on line chat with someone @ vodafone to complain a couple of days later and was told that my refund paperwork had been raised again and would be processed but

that it was a bank holiday so it would take a bit longer to go through and I was…

they are no table to help on roaming service .. without informing keeping on hold .. no English speaking people . even if you select English they will speak in Hindi ... no escalation matrix .. they don't transfer to manager if you ask ..

they disconnected my call 2 times .. no knowledge on domain .. poor communication skill .. not able to solve the problem