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Walmart

1.0
1,980 complaints

Address

702 Sw 8th Street, Bentonville, AR, 72716

Walmart faces significant operational challenges across online and in-store operations, with the most critical issues being order fulfillment failures (cancellations and missing items), unresponsive or hostile customer service, and payment/account management problems. These systemic issues are compounded by delivery complications and inconsistent staff behavior, creating widespread customer frustration and distrust.

Common Issues

28% (472)
order cancelleditems missingnever received
22% (370)
rudenot empathetichung up
18% (303)
account blockedaccount deactivatedovercharged
16% (269)
wrong order delivereddamagedcrushed
10% (168)
dirty storetheftdiscriminatory

Complaints

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Tracy mccoy

Jul 20, 2023
0

I was in your store I paid for my stuff let the guy at the door see my receipt that I paid for it and then he runs out of the store pushes me take my basket excuse me of not paying for it hurt my arm I don't understand because he had no right to catch my basket and push me out of the way after I paid for myself it was on the receipt that their problem what he's saying but I know that I was in the right and

I want to sue for that person during that I got his name

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Thomas bortel

Jul 19, 2023
0

My complaint is with the pharmacy in Fremont Ohio almost every time I go to pick up scraps after receiving a text that they are ready just to get there and no scrips have to talk to pharmacist one time I had to go back to window 3 times and today I called in for pain patches they checked and had them in stock for the rest of the order from last week I was told they would be ready now I get a text they are out and have order what great customer service

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Charles Mullenix

Jul 17, 2023
0

I recently placed an online order on the evening of Friday July 14,2023 to be delivered to my son at the Jacksonville job Corp on Saturday morning july16,2023. The order I placed was over a $200 order with multiple items my son needed to fly out to his advanced training for the job Corp.

The order was never delivered and after spending over four hours on the phone with customer service my order had to be canceled due to the Walmart located at 12100 Lem Turner Rd. Jacksonville, FL 32218 not being able to deliver my order.

The customer service department associate I spoke to on the 16th at 11:30 am assured me she had fixed the problem and my order would be delivered at 1pm. She lied to me and after waiting 3 hours for the order to be delivered I again contacted customer service and spoke…

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Heather White

Jul 16, 2023
0

00 online purchase. The card didn’t have quite enough, when it did have enough. I tried the purchase 2 more times. They Walmart froze my account. So my friend tried to make the purchase for me, from his completely independent account.

It went through, but then the order was cancelled anyway. This is the second time, I have gone through this with Walmart. I’m not going to beg Walmart to take my money. 00 without the hassle. Maybe customer service is no longer your forte, if it ever was.

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Bernard

Jul 13, 2023
0

I needed one tire for my truck was at wall mart it was soposed to be 189 plus mounting and balance I was tex on three occasions tire was at store after 3 try’s had to order again they called today sed my tire was there in the two hours waiting nobody told me that tire didn’t Mach I go to pay haven’t seen truck yet the price of tire went to 250 pluse minting balance it came to 285 dollars I complain didn’t do no good so

I go out to truck getting ready to get in I glance at tire it didn’t look right they had put on a tire that didn’t look nothing like my other 3 tires right then I went back in side told manager what they where trying to do I guess he was in it to I was so mad by then I ask for my money back first thing come out of his mouth was we can’t give you money back finally they gave…

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Julio Dominguez

Jul 11, 2023
0

Walmart didn't want to fix my heater wheels I have 2 year warranty I'm disabled person

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Lisa

Jul 10, 2023
0

The manager for the on line pick up is already pretty rude and was really rude to me several times now and I haven’t done anything wrong. I deliver Walmart orders for 2 years now and I feel like he is trying to get anyone he feels like in trouble for one minor thing. It needs to stop and he brought to attention.

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Deborah Lynn Brown

Jul 9, 2023
0

I don't have a complaint, I just want to know what to do. I was hired for online Orders at the Sebastian Florida store 1068 I got hired and then my father passed away, I had to go down to Fort Lauderdale for couple months to burry my father, deal with his documents, deal with cleaning up his home to sell it.

I got sick through all this and I have proof of all the tests they did on me and my liver is inflamed and I have to eat no greasy foods. I would really like my job back, I was only working for one day, I text our hiring Manager Greg to let him know what was happening with me.

I understand they hired me and I just had things happen out of my control. Can I please get a phone call back please. 772-300-5901 Deborah Brown

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Sandra breschi

Jul 6, 2023
0

Walmart kept canceling food orders on purpose took my money for a membership and was not able to deliver food to my area automatically switching it to a Vallejo spot to pick up instead of delivery near me. I just got out the hospital with 300 stitches for my hysterectomy I’ve been sleeping on the floor they took money off my $500 gift card and they are not putting it back.

They also took over $400 from my credit card ending in 7421 for a black couch which they had canceled. On purpose holding up the money. When we know they weren’t supposed to take the money till it was shipped.

I spoke to the manager and right away. He said he stop the cancellation and it would still be sent. That is not the case I called back every day they have been giving me serious problems keeping my money not…

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Micheal Schneider

Jul 2, 2023
0

I am a spark driver and the store I am filing about is the Walmart in Winchester, TN; store #735. I was informed by an employee there that I was not allowed to smoke in my personal vehicle due to a policy that they have.

I then contacted the customer service line and was informed that no such policy exists. I was told that complaints of the smell of smoke could be made; but as far as a policy that says I cannot smoke in my car before, after, or while delivering did not exist.

, this store informed me that they would no longer be giving me any deliveries due to me being seen smoking in my car. Spark nor Walmart has shown any policy stating that I cannot smoke in my vehicle; therefore, I request that someone do something about this situation before legal action is taken.

I believe the…

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Joanne Serrano

Jul 1, 2023
0

I went yo Walmart today to get a money order, after standing in line for 20 minutes I was told the machine was down. I suggested to the manager that maybe it s a good idea to put up a sign that states the money order machine is down.

He said no because the customers will it off. REALLY!

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Jack Lim

Jun 25, 2023
0

I'm an associate with Walmart 536. I'm an overnight stocker. I have a complaint on my shift leader. I strongly feel I'm being discriminated by him. He almost terminated me. By falsely Saying I can't do my job. He lied about how many cases I had to stick. I was stocking A8/9.

He says I only had to carts of cargo to stock. That's not true. I also had 3 pallets and a additional cart with 3'tots full of spices. Not only that I was called upon to go unload a truck that came in.

That took time away from stocking. He doesn't consider that. He also lied saying I'm all over the place. Not at my work station. I'm at my work station the entire time I'm on the clock working my tail off.

He also comes to my aisle and criticize and ridicule me , constantly. While, he doesn't do that to nobody else. I…

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Anthony Turner

Jun 24, 2023
0

Walmart store, location Indianapolis Indiana, Washington st branch. I am handicap, this store only has only 1 operating handicap cart out of 6, no lie ! And it has been this way for 7 months! I have to shop across the street at Kroger, because I need a handicap cart.

The Money service center opens when they get ready, depending on when the only 1 trained employee feels like coming to work! Maybe it’s 9am or 11am, and sometimes she doesn’t even come in at all ! I believe the best results are to contact agencies for the handicap and stage a protest against this branch, because they simply do not care about the handicapped or the customers.

Maybe I should contact channel 11 Action news and see if they will investigate and broadcast their findings.

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Yvonne Williams

Jun 22, 2023
0

I would like to start off by saying that I am a disabled person and I purchase a lot of my stuff all mine to Walmart and Instacart with that being said and done. I purchased a portable washer because I live upstairs and it’s very hard for me to use the apartment washer and dryer so me and then I’m on disability I saved up for months to purchase a portable washer once I was able to purchase this portable washer.

I chose to go on Walmart website which I order on there every day anyway or every other day around 5 to 6 months ago needless to say my washer don’t work to stop working on me I Contacts Walmart because if anybody ever shop online Walmart, don’t give you a receipt everything‘s on your phone so I contact him and they provide me the sellers phone number because it’s been it’s been 90…

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Stacy Jordan

Jun 19, 2023
0

Good afternoon my name is Stacy Jordan filing a claim about I ordered to be delivered to my home I recently got released from a rehabilitation center, which I was hospitalized since 14 May and was put on a a Renal diet so I need to order certain kinds of food and I’m kind of tired explaining myself because I have multiple times.

I spent a lot of time on hold with the customer service reps who kept on transfer me. They didn’t want to assist me. Yes, they did provide me promo codes but I still feel like I deserve more because it wasn’t from my end that they made a mistake.

They need to take ownership for what they did and provide me with some pop eustachian I am going to attach these emails or text messages I mean so you can see for yourself

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Dennis Baker

Jun 19, 2023
0

Fanta zero orange 2 liter bottle has been removed from Walmart stores and I have been asking why but can't get an answer from corporate support or from the store management. I have not been able to speak with anyone about it.

i would like to see it brought back into Walmart. Thanks.

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Larry E Barnes

Jun 14, 2023
0

Place an order that the system said would be fulfilled the next day, Walmart system said the order was in stock. Shortly afterwards received a message that the order was delayed. Upon talking to a unhelpful customer service representative he said there was not enough stock just fill my order.

Deceptive practice, Walmart took my money and did not deliver the merchandise as promised.

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Richard R Tingle

Jun 14, 2023
0

This concerns the Walmart on North Decatur in Decatur Georgia. My wife and I attempted to shop there this morning at 8:15 am; she was to get something from the pharmacy while I was to get some fruit. In the produce department, a stock person was restocking the bananas by tossing them into the bin.

I told him he was bruising every banana in the bin, making them unfit to eat. He got smart with me; I told him to save it for the Store Manager. I went to find the Store Manager, but I was told he was not in yet, so I ask for an assistant manager...

turns out there were no managers in the store at all. My wife shows up, physically shaken... a man had been stalking her in the store demanding money; she carries no money, just plastic. She tried to find a manager to get rid of the stalker but…

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rita M seese

Jun 13, 2023
0

on day 3 of wwaiting for my grocery order to be delivered and keep getting stories about when and where it is

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Cassy

Jun 13, 2023
0

I call Walmart .com I put in a order of two cans of Oliver oil with coconut oil never got the order When I call last Monday person told me it be in June 12 it way past

Walmart .com just lost all my business this is not the way you do good business

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Chris moore

Jun 12, 2023
0

I'm 60 years old yet your carding me and making me give you my birthday this is not only going to slow down your store service it's also going to anger many many customers, including me.. you have a sign on the door that says they won't charge you unless you look under 40 you need to take that sign down and you need to really seriously consider changing the that policy to 40 and

sticking with it instead of carding people 60 and 80 years old.. your managers being stupid doing that

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Sandeep

Jun 10, 2023
0

Nicholas my delivery driver was rude I had to go out to meet him and he had an attitude because he couldn't find the apartment he should be fired or written up not my fault he's incompetent and can't follow directions

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Lisa

Jun 9, 2023
0

I have CHF and I have diabetes. June the 8 around 3 or 4 o'clock I went to customer service store number 3279 for a chair to set, and Matthew, Michelle was so kind to tell me we don't have any chairs here.

That when I ask them do you mind getting me a chair. Michelle from customer service said we are not going to do that. An manager came to the customer service and told Michael to get me a chair. That he did.

I took pictures of the store, and Michelle contacted an coach who was very unladylike. Andrea she can stared to a very unladylike voice. It was at this moment I was fearful of my life. Though of Emmett Till. Yes I was unsure of what she may do.

So I left the store. Please understand people like her could of done anything.

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Tanya Coley

Jun 5, 2023
0

but we wait in line and get to the register to find out they are not taking cash at all!!! like maybe the people that check our receipts at the door could have said hey I'm sorry if you are paying with cash you won't be able to at this store !! Something!!

one eye ,I didn't see your little bitty piece of paper on the door !! Just ridiculous.!!

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Karen S Hagaman

Jun 2, 2023
0

I ordered a Dyson Animal vacuum and received a Dyson UP13 Ball Multiple Floor Origin Vacuum EX-TV instead. All of the paperwork was changed and does not reflect the substitutiion. I am furious. I have never had anything like this occur before but it will effect my purchases in the future.

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Beverly Coker

May 30, 2023
0

Was waiting to be checked out at register in automotive department, when the black girl was on the phone with a customer. We waited and waited and the girl didn't acknowledge us. Another black girl walked behind the counter. She started talking to the other girl on the phone.

We still stood there and neither one acknowledged we were there! I got tired of being ignored and asked one of them to ring us up. Well shoot me down with a gun, I mean, the reaction from them were as if I'd committed some sort of CRIME!!!

We ended up going up front to pay for our automotive things! Neither one of these two black girls cared the least bit about us, the customer! These two should be repremanded accordingly!

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Mook Love

May 28, 2023
0

Why are the Aborigines getting taxed when we come into any Walmart store we are American Indians and the store is sitting on our land you all should be paying us for the hardship you have put us through not honoring the treaty of middle plantation and doing fraud on our land we should be able to walk in Walmart and use our tribal ids to get food free of charge but instead you all want to tax us in the treaty of middle plantation it says Indians are not tax so

the only document that gave you all power to do that was the doctrine of discovery and that is gone now so the state has no power to tell us what we can't do and you all neither so you might as well start honoring us the american indians

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Valerie Fields

May 25, 2023
0

Walmart used to be my favorite store but now it’s not. They don’t answer their complaints and they have poor customer service. I am going to pick another favorite store which I will not say but I have already started doing a lot of my business with them.

I am going to pay off my Walmart card and close it. It’s sad but I’m not going to continue dealing with such poor service.

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Brenda Lattimore

May 24, 2023
0

On Monday May 22, 203 I schedule via your online service to have (4) new tire installed on my vehicle at 3pm. The service was scheduled and confirmed via you online system. I show up to the store 15 minutes early and was told there was not anyone there to services me. The technician called in sick and of the three other gentlemen there none were skilled in changing tires.

My frustration is why did the system not send me a cancellation or ask me to reschedule. The is a flawed system and I still did not get an apology; just "It happens". if you are going to use the system to schedule; please be proficient enough to have the system or a person call to cancel the service. I drove 25 miles on a bad tire with hopes of getting new tires.

VERY DISAPPOINTED

Brenda M. Lattimore 8327217274

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John Frederick

May 23, 2023
0

I just got home from Walmart and checked my receipt. Here again I paid for something I did not get. I get so tired of this. Groceries are high enough and to pay for something I didn't get I am disgusted.

Maybe I need to find a different store because this happens a lot. Very disappointed with this store.

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Bradford Leete

May 22, 2023
0

Today I visited your Walmart Store #02962 in Pompano Beach, Fl to do some grocery shopping which I often do every week. Before shopping I attempted to exchange a can of Great Value pickled beets that I had purchased by mistake this past January.

I wanted to exchange it for a can of non-pickled beets. I did not have a receipt but the store was able to pull up the purchase date by using the same credit card that I had used when I shopped in January.

The clerk was not able to exchange my can of beets and she explained to me the store's policy. I then asked to speak to the manager and I then spoke with your manager Babbett and she was unable to help me and she also told me the store's policy that has been in effect since the pandemic.

Apparently I can not exchange an item without a receipt and…

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James Rocha

May 22, 2023
0

com $120 also bought $80 assembly fee. When I received the bike we got the wrong pedals front fender was dented.

Also no seven instructions and no parts list. The person who had to assemble that had no instructions so they did the best they could Which left the bike in complete and not usable and I still have to pay the $80 I’m asking for is my $80 back and

half off the bike price comes to $110 comes to a grand total of $190 refund it back to my original payment. I will keep the bike as is please respond as soon as possible order ID 200011020470775 thank you James Rocha

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Jim Johnson

May 18, 2023
0

Rude customer management,no cashiers,poor customer service store in bainbrige ohio

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Tiwhana Morris

May 16, 2023
0

I've send my money from social security office asap get h and h pawn money back to me my credit card is hacked from everyone in the world GALVESTON TEXAS CITY to I no for sure open my card ending in 6091 616 open !!!!air plans are flying in surance came threw

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SABRINA S BOLTS

May 16, 2023
0

Ordered two tires twice and both times only one arrived at the store. I use my car for work so I missed a week of work due to yall negligence. Here it is and I reorder trying to give yall a chance and the store once again only has one tire wtf.

I am thinking about sueing for lost of wages and emotional distress because there was no updates literally had to waste gas to go to the store and check only for one to be there. Now I have to cancel the order and just buy them from Discount tire.

Walmart is sorry and a terrible company.

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PATRICIA Travis

May 16, 2023
0

On March 18th 2023 at 3:31 in the afternoon. My disabled daughter were shopping at your store thats inhillard/rome on trabue right outside of Columbus. 00. At this time we had an item that had a security lock on it .

Which an employee took off for us. Now my daughter is 30 years old and in a wheelchair. As we are leaving ,: I told my daughter to meet me at the door. so i went to get the car, and when i got to the doors to meet her she is not there.

SO I of course went in to find her. I come around the corner and my daughter is crying!!! like i said she is very sick. Well she was surrounded by about 4-5 employees. They had blocked my daughter from LEAVING' She did not have the recipt. I had it.

SO my daughter is totally embarassed by this , because they were trying to take our…

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Connie Naish

May 16, 2023
0

To refill a prescription on your new system take longer and is very annoying now. Put back the old system it worked better. Thank you!!!!

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Sheila Adams

May 16, 2023
0

I was charged 2 times for my mem6once on May 7th and once in May 9th. I would like to get a refund and cancel my membership.

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Nancy Warren

May 11, 2023
0

My checking account was charged $50 May 8 2023 through a direct debit . I did not authorize this, I did not order anything from Walmart. I did not buy anything . I want my $50 dollars back and I will never buy anything from Walmart again, I have been calling 4 days and talking to people who work for Walmart and they have not helped me with anything!!!!

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Kathryn Anson

May 10, 2023
0

The Cleveland Oklahoma walmart has only 1 tub of ice cream that is sugar free. I don't want Popsicles. With all the diabetics and obese people in the US you old think Walmart would consider healthier options besides everything in the ice cream section being full if sugar. Blue bunny has it.

Doesn't have to be the high dollar 8$ a carton. Like we can afford that

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Mrs Dee

May 8, 2023
0

Just when I thought Walmart customer service couldn't be worse, they prove me wrong. I had an issue with a $1500 delivery showing "1 piece" when I know for a fact it should have been two boxes. Walmart.com offered the typical scripted, might-as-well-be-AI responses that never answered my simple question regarding shipment facts. Believing that I was only getting half of an order, I contacted the third party shipper and the BBB. The shipping company wrote back on the next business day (after a weekend) to confirm that the two boxes were secured together as one "piece" on the pallet. Easy enough, problem resolved (and the delivery arrived as two boxes shrink-wrapped on one pallet, as stated by Estes Shipping). Fantastic!

Three days later, I started getting harassing messages from a Walmart…

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Sharyl Hollingshead

May 6, 2023
0

I have received damaged product and is impossible to discuss with helpline as they do jot speak understandable English. I have chatted and I have emailed and I’m still not sure where when and how to rerun 84 pieces of damages delivered wet flooring when the boxes have fallen apart and I cannot upload any images because they aren’t correct size

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Angela Anderson

May 6, 2023
0

00 I paid 10$ for express delivery from Walmart my order was supposed to arrive by 530 pm so I work through the week I don't spend much time with my children so I promised them to go camping on Cinco de mayo they were very excited until my order never showing up I called customer service and they said they cancelled my order due to suspicious activity which was a lie because I ordered the previous day and

I had no problems so I couldn't go on my camping trip so I had to tell my children the bad news this is the second time Walmart has done this to our family the first time they brought ice cream and the fruit punch for my daughters 7 th bday but forgot the cake and I had a house full of children waiting to sing happy bday to my daughter without a cake who does that?

So I had to reorder…

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Kathy

May 4, 2023
0

You have a maintenance employee using Walmarts time and money% he has two beers at lunch mostly every day, after lunch if able takes a nap in van.pulls the plug in dash board to keep same location.you are paying him great money to drink and drive in company vehicle and take naps.he’s at Pasadena or Salisbury md..Kevin Richard harns is his name,he’s taking advantage of Walmart.if you survey him you will see.concerned Walmart citizens

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James Dennis

May 3, 2023
0

My name is James Dennis and I’m trying to stay calm and provide you with this grievance and hopefully immediate action. About 7 weeks ago I arrived at the Auto & Tires services at the 6727 Raleigh Lagrange Road, Memphis, TN 38134 for a repair of a slow leak in my tire Which I had a warranty on.

All the Tires on my 2018 Nissan Sentra were bought and installed there since 2019. Besides the long wait I was told by the certified mechanic that my wheel sensor was inadvertently knocked off and they would order one and replace it.

This is why they could not reset the error icon on my dashboard without the part. Stephen Edwards gave me his phone number so about 8 days later I texted him and he replied ( yeah Mr. James I’ll let them know when you are on the way. I replied Saturday 7AM. April 9th. )…

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Tom Sauther

May 2, 2023
0

I waited over 20 minutes for an associate to unlock a case to get a 4 dollar bicycle inner tube. 20 minutes! The CSM knew i was in need of help and after she gave an associate the wrong key, I never heard or saw her again.

It wasn't until the "toy department" associate finished their lunch that I received the 45 seconds of customer service I needed. The call buttons did absolutely nothing, but several employees said they do alert "somewhere". I spoke with two other associates, each saying they can't help, then walked off.

I asked one of them to get ahold of the manager, he said "sure".... I then watched him go right back to restocking items. Thus was an absolute customer service nightmare at the spokane valley store on the 15000 block of mission.

Do better walmart, that was embarrassing…

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Gary Turner

Apr 29, 2023
0

) at Walmart. They are constantly out of stock, causing me to miss 2,3 sometimes 4 days, which causes me much discomfort and stress. They never offer to check other stores which might have it in stock. ) These tablets are part of my prescription I picked up on April 25!

So they had to order more, they've had 4 weekdays to do this, and STILL haven't gotten them in. If Walmart is going to be in the pharmacy business, they should learn how to do it right. Nobody's perfect, but I'm 1 person; if this happens this often to me, how many other people are getting this kind of mediocre treatment?

People need their medication, and Walmart is dropping the ball big time.

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john rojas

Apr 25, 2023
0

I would like to give my experience NO STAR bc of horrible customer service at store #02215 receipt time 1213pm. I went to the deli and a older white man walk by and a black/hispanic lady never acknowledge me either.

I rang the deli bell but nobody came out so I left (again no one helped me or even acknowledged me). After I did my shopping I went back to the deli and again the same black/hispanic lady was there and again to acknowledgement.

I ring the deli bell again several times and no one came out to help me. I saw some people in produce and ask them is there anyone in deli and they said yes and pointed to the lady but I said no one is saying anything from the deli so I just left and went to Meijer for the deli meat.

When I got home I called that specific walmart to talk to management…

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Flora A DuBose

Apr 24, 2023
0

My daughter took her car in for an oil change at Walmart here in Camden South Carolina. The auto service department did not change her oil correctly causing the oil to leak and spill over the engine of the car. We had to have the car towed to a mechanic, and was told her car needs a engine due to the oil spill

. Between the both of us. We have been holding on the Corporate phone line for 5 hours. I will be seeking legal action.

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Ralph Barker

Apr 23, 2023
0

I bought a birthday gift for my daughter a Asus Chromebook. I bought it in Everett Washington on Highway 99. The store was closing permanently. She opened it up for her birthday and it did not work at all. Not even light up.

I called another location to return it, and they said they couldn’t help me that it Hass to be returned at the store it was purchased from, how am I to do that? Walmart needs to honor returns. I have the receipt, but it seems no one wants to help.

I find a disappointing, especially on my daughters birthday for this to happen and have her be upset and crying. This is not fair to her. Please get back to me in a very timely manner, so this can get resolved.

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