Weight Watchers

I cancelled my account after not even using it 3 months ago and have been told I still have to pay till December

I am a ww member at ww in bay terrace bayside ny for years . I got a new debit card so I called ww they said I had to rejoin. They didn’t care. I asked them are you serious I can’t rejoin .

There reply was I guess not . This is unacceptable .

Also for 6 months my app kept spinning around and they couldn’t fix that so I was paying but guessing my points . I will no longer be a ww member . The people that work there have know idea how to use phones and computers Loretta Rainey

I live in Fayetteville NC the home of the largest military installation in the US and can not believe that Weight Watchers is closing their in person meeting here. So many of us need the in person meetings and WW has said that people are more successful when you meet with people.

Virtual is not personal and you are just a face on the screen. Please keep our meeting open!

I’ve join the program motivated by a wonderful cheerful sympathetic leader Siobhan Domingo who always greeted us with a big friendly smile as soon as we entered the workshop; Siobhan always involved every participant in the conversation with open ended questions, incentivized conversations to share the good the bad why we had been successful, what did not go so well and how to address those pit falls, always new suggestions for healthy natural choices.

Because of her natural caring she created a very unique group it was more like a family, all of the participants were eagerly looking for those early Monday meetings . WW new approach is disgusting you no longer care for the person clearly you are venturing into the drug world; I have reached my goal in 9 months but with your acquisition of…

The company has gotten rid of all the leaders and receptionists (guides and coaches) that had been part of my journey for years at my local center. Those people were family to me. The new staff are all aloof strangers. Bad move, WW.

Two days ago, I ordered some food from your WW website. There was a coupon code of Thanks25 that was sent to me by an email. I had waited to order because I was hoping for a discount code and when I received it, I ordered the next day. 32.

I wrote it down and was happy with my purchase. 76. I called WW and spoke to a person who was not really willing to help me. He basically said that I must not have used the code. I told him the order number and he looked it up and told me that the code had expired.

I explained to him that when I used it, nothing on the website told me that.

Also, there happens to be another active 25% off coupon code that he could have offered. I have contacted many companies when issues like this have happened only to have them WANT to do all they can to help to make…

We were on plans going by our selections and choices and now instead of losing iam gaining for i got to force myself to eat food now not free but was and I was confident and losing and now they take that away

I order product ww I received my order I found the nacho chips to be stale.

My complaint is that you got rid of the water intake point back system and the 1 cup of non starchy veggies point back system. I loved having both of those as they each helped me succeed. I don't understand why they were removed from the program.

On September 26th 2022 I went to the Burnaby Winter Club to Weight Watchers. I am a LifeTime Member of WW. I was weighed and was within 2 lbs. of my goal weight. The woman who weighed me asked for my vaccine passport and I asked her why do you need it?

She then asked if I was staying for the meeting and I said no. She asks me this every time i go to get weighed in each month. She does not need to ask me that, she could ask if i am staying for the meeting and if I say yes she can then ask for my vaccine passport.

She has been rude each time I have gone to be weighed in. I have not had a good experience with my return to WW. I was going on Thursdays to the same location and because of her attitude towards me I decided to go on Monday morning and she was there on Monday.

I was weighed and I…

00. I cannot track anything or use app. The joining fee is way to high for me.

Meanwhile all reps were trying day I had good deal. I paid 10 bucks a month. Im in fixed budget. Your customer. Service is awful. Im. Not in a good way with this. I expect some one to return this email. What can be done. I.

Have already gained 5 pounds. You need retrain your reps. I can be reached at 9178256810 with any questions you at have. Thank you Alyssa Friedman. Im not happy with ww.

This is the WORST weight watchers experience I have ever had. Zero accessibility on the website or app. EVERY time I went to log into the app or website I had to reset my username and password. It never recognized my username until after I requested and received an email which confirmed I had it right. The app NEVER worked and was even more difficult to log into.

I will never use weight watchers again or recommend it to anyone. Its a complete scam and terrible customer service. I reached out to customer service and they treated me like a stupid person that didn't know how to login or reset my login.

I loved WW and it worked really well for me for a long time. Then during the pandemic, when we couldn't have meetings in person but I could still see my leader and other group members. Then WW started requiring meetings in person again, they did not reinstate my regular meeting.

The closest meeting to me is out of my way and not at all convenient. The trainer was OK but I did not have the same connection. I continued to gain weight and finally quit. I will join again if they bring back my Waconia, MN Wed 5:30 Meeting again.

Otherwise I think it's a terrific program.

I purchased a WW meal the peppered steak and it was un edible. The meat was full of gristle. I have attached photos. Very disappointed that this is how you value your customers.

I have been buying your frozen dinners for years. Lately you have changed them. The Cheesy Scramble w/hash browns are meshed together where it used to have them separated. I no longer can find the Breakfast sandwich anywhere. A lot of the WW foods seem to be going away.

Please advise as to why this is? Thank you, Judith Colby

I am very discouraged with ww new personal points plan. You can not lose like in the past... I have tried not eating all my points. I have tried staying in my points. Even tried going over. I never use the weekly points.

All I do is yoyo the same 5lbs up and down. It dosen't work like it has in the past. Very disappointing

I joined Weight Watchers 2 years ago. I decided to stopped my membership last April, 2021. The representative refunded me some of my payments. Then, now I have discoverd, April, 2022, that my membership has not been canceled. Approximately $20 was debited from my Discover card for one year.

I have held on the telephone and I have actually been accused by one of your representatives that because I should have found this mistake on my statement that WW will not be able to refund the entire yearly amount of approximately, $240. This is an outrage.

I have been a business owner for 30 years. Had I been debiting from my customers account for one year after they had discontinued my services I feel that I certainly would be responsible for correcting this mistake. I now expect that your company…

On Feb 3 I cancelled my membership with WW due to financial reasons. The person I spoke to tried her best to reconsider my decision, but was unable to. She was very nice and proceeded to cancel my membership. There was no discussion of a cancelation fee. I then saw a charge to my bank for $64. I called today 2/4 and spoke to a representative and explained what the fee was. I feel that because there was no explination of a cancellation fee that I should not be responsible . WW has really gone down in service over the years and this is an example.

Please reply ASAP

Thank You

I’m still waiting for an Everett WW to open up again, and I’m so frustrated that it is taking them so long to find another location to hold meetings here. We were told that the closure of our newly remodeled studio was temporary.

Everett is the 7th largest city in WA, with a population of 112,249. Lynnwood (population 40,607) and Marysville (population 71,682) both have meeting locations. There’s no acceptable reason why a city this large does not have a WW location. I know so many people in Everett who feel just like I do.

Just like me, they do not want to drive 10-15 miles to Lynnwood or Marysville for meetings, and we shouldn’t have to. How much longer must we wait? Please respond and let me know. We are all getting tired of waiting.

I have been on program along time joined with my mom as they encourage you to do with partner we share receipes everything has changed regarding ate points based on new program it wont give me option to stay on plan i signed up for dont like new program and will be cancelling unless i can keep my orginal app.

I have been on the WE program for some time and I get tired of them changing the program all the time. When something is working for someone then don’t take it away. I don’t like the PP plan and after years of using the program I plan to call it quits and find another program that doesn’t feel the need to keep changing things and more or less forcing people to change.

I plan to cancel my membership because of this. It’s been fun but it’s over.

All I wanted was to cancel my order because I was charged $48.95 for a $ 36.71 order I waited 12 minutes to be connected to a technician When someone answered we were on the call for two minutes and I was disconnected I then waited another 15 minutes and was connected but the technician was unable to cancel the order. Please advise! Nancy Duphily 978-400-6211

I

95 and Pearl refused to refund money- she was very rude!!! Then she failed to do her job and cancel the account!!! I got billed again today -contacted ww again- they blamed me?? what- their rep did not cancel the account!!!

So finally receive cancellation email and $0 refund- what??? omg- worse company ever!!!

I have enjoyed WW for years. I appreciate all the good information they have given to me about health, eating, and exercise. ". I am so tired of people asking others to accept their life style when it goes against my values.

Will you have a Right to Life Month? How about a Jewish History Month? What about showing conserative viewpoints and not always liberal. I am so disappointed in WW. You have opened Pandora's Box and you will never get the lid back on.

I would appreicate it if you could stay in the area that you are known for - health, eating and exercise.

I wanted to cancel my subscription. But was literally bullied into staying, on the promise of FREE 3 months, with an automatic closure of my account. Nah, was charged the last two months with no one to return my calls or emails.

Hi l am very very disappointed that there is no weight watchers meeting in Dandenong or somewhere between from digley towards Dandenong as l live in Springvale South and l do not drive and I’ve been attending Rowville weight watchers meeting but lt is getting to much for me to go as lt is to far l am a life time member but l like to attend a weight watchers meeting to keep me on track weather we a life time member or not we all should count and

be considered please do something about finding a weight watchers meeting closer and l shore more people will be happy as well

I sent a message on the WW app on Wednesday or Thursday of last week and was told to call or send an email about my issue so than I sent an email. On Friday I read my response to that email that gave me a number to call.

I than called the number and was told my problem was corrected and I will see the adjustment in 24 to 48 hours. It is now Tuesday and it is still not corrected the ref number is 5394367 the employees name was Chad.

It is now Tuesday and I am currently on hold on that same number so far the guy I’m talking with is clueless he doesn’t even no what a wellness wins points but he seems to be trying I’m very frustrated by the fact every I’ve made contact with is pushing it off to the next guy and not taking responsibility for the problem.

So now I’m complaining about the fact…

I cancelled with weight watchets , just found yesterday theyhave pulling money out of my account since sept 16 2018 !! B buyer beware Weight Watchers will take your money without you knowing it.

Rewards program. I have been on the phone with customer with my complaint in not being able to use my rewards for products that I want. I ordered chips in the past and was told that you can order only once from that category.

I don’t know where it states that and I really don’t want anything else!!

I am so disappointed in Weight watchers. Myself and my two daughters joined together so we can see who loses the most weight. We go to every weigh in together and never have a problem. This past weekend we drove two hours to get weighed in with my daughter and they would not let us weigh in together , even though i the mother and my my daughters said it was alright.

They said it has to do with privacy act. Well that is further from he truth. Legally if a client patient mother daughter whom ever gives persmission and they are there with you, then weight watches has no right to stop us from being together.

And if i have to go further with this i will . His makes me and my kids as well as my friends want to leave weight watchers.

Also it is pretty sad that not one person high up will call…

Lifetime member #002588863’ I re joined yesterday at the Walpole, Massachusetts session Gave my credit card, was told I was all set, I went to track my points today, apparently I was not processed correctly I am NOT active, I can not track, and I have to Wait a week to go back to the Walpole session to get this straightened out. I am not pleased Nancy

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I am very disappointed in the customer service that I received regarding this order I placed. My order was received on Sunday. It was brought into the house immediately. I opened up the packing box and was first upset and how the boxes inside were bent up. The box looked like it had been thrown around. When I started to unpack the chocolate and peanut butter items, they were completely melted. I attempted to put the boxes in the refrigerator to see if they could be salvaged. After a couple hours I tried to remove the wrapper from one of the caramel bars. That was not going to happen. It had reshaped itself strangely and was attached to wrapper. When I tried to pull it off, chocolate went all over.

It was at this time I sent my 1st email complaining about my…

Husband had stroke, we have no income. Asked a month ago to cancel both accounts due to hardship. One acct was not cancelled. Called to inquire and NOTHING could be done I was told. Took survey at end of call and because I had negative feedback it cut me off and ended call.

I have been a loyal WW customer off and on for YEARS. I could not believe that you don’t care enough about your customers to help them during very trying times when our money is so precious to us right now.

$20 may not seem a lot to you but it is to my family when you have nothing coming in. VERY DISAPPOINTED at what you stand for. Didn’t try to do anything to help.

I have been attending WW meetings from 11-14-16 weighing 285 lbs to 5-4-19 weighing 197 lbs. My weight loss is lncorrectly recorded as 75lbs when it should be 88lbs. I noticed the discrepancy since WW went digital and had made numerous calls to the organization. The staff is polite but cant seem to help, Please correct this error as I am nearing a 100lb weight loss goal that I want the record to reflect. Call me at 201-413-1914 if you have questions.

Thanks,

I am a Health Coach in a physicians office in New Freedom, PA. I met with a patient today who told me some very disheartening information about Weight Watchers. She claims that when you go to the "meetings" weight GAIN (of class as a whole) is announced to the class. REALLY. How is this supportive?

She knows she has gained weight and WILL NOT go back as she does not want to bring the class down or disappoint the leader. Apparently weight gain looks bad on the leader so that is why people are shamed.

I did Weight Watchers off and on for 23 years and it was NEVER like that. Going to meetings was actually fun and everyone was supportive and tried to help when weight was gained. If this is the new way of WEIGHT WATCHERS I will NEVER recommend. Shame.

I have been a member of WW at work program since 10/2017. Between 10/2017 and today our company has had an approximate gap of 2 months where the WW program was not active at work and for which time I should have been charged for digital tool utilization.

Because of the poor process between the at work program (collecting checks for payment and then issuing paper vouchers for etools), I have been charged for approximately 13 months of etools in error. I had contacted your customer service through chat in late 2018.

The chat rep was not able to assist and then transferred me to "another department" for billing. Unfortunately, no one from billing picked up the chat. I tried to resolve the matter again today via a phone call. After over 1 hour and three separate people -- all to whom I had…

I joined on Jan 12 2019 taking a deal that was lose 10 pounds in 3 months, and WW would give me 2 months free. I noticed on April 12th, they debited my account the monthly fee. I called the customer service number on April 12.

She said I was supposed to fill out a refund form and mail it in, and it was now too late. Not sure how it could have been too late, as April 12th was my 3 month anniversary. I lived up to my end of the bargain and lost 18 pounds.

I asked to speak to a manager. She put me on a long hold and finally came back and said the manager was on a phone call. I asked if they would take my phone number and call me back.

She said a manager would call me back within 24 hours. No one called. I called back the next day and got the same answer, but this time she said if the…

I have been a lifetime member for about 6 years and go every month to be weighed in - I have not been over my goal weight and I enter the etool numbers every month - now I have been charged for the etool program for the past three months and would like to know why I am being charged.

I've called the 800 number for information, spoke to someone who I could hardly understand and was put on hold for 15 minutes listening to music that I think was supposed to calming but WASN'T and I finally gave up! I expect to be reimbursed for the months that I've been charged and paid for.

I'll tell you - terrible!

I am new to weight watchers and have only been going to 3 meetings so far, is it common practice for the meeting leader to talk about personal stuff having to do with her family for half of the meeting and not about weight watchers, frankly I don't care about her sons issues I m not paying to hear this and that's been every meeting so far.... very disappointed …..

I have been a member for 35 years I do not like the new program I went into the center to buy my chocolate caramel bars and barbecue chips which are my favorite. They no longer carry them. I was told by my leader that weightwatchers does not make them anymore and that they are not good for me anyway. Funny.

I can fine them on line. I do not like all the new changes. Kinda silly to run such a good program. I think the apps are a good idea but I am tired of everything revolving around them. I guess I need the pep talk Not the app talk I hardly want to go anymore.

Use to never miss a meeting Miss the older good leaders too

On 12/31/2018 I paid weight watchers for three months. I did this at the Lee's Summit Weight Watchers on Oldham Parkway in Lee's Summit. I left town for a couple days and got back to discover I wasn't in the system.

They searched and searched and I was told to come back later when they would help me and find me and discover the problem. They never found it and I have called on and off for a solution. I only wanted to join and apparently for some reason I wasn't in the system.

After several hours which I hope were recorded I am finally at the point of trying to get a refund. I love the idea of weight watchers and am very sad this had to happen. I had a lady try to resolve it but the computer wasn't working.

I am currently waiting for someone to verify the refund and have gotten cut off.…

I am currently using the on-line plan and wanted to UP-GRADE to the weekly meetings plan and I was told that I cannot upgrade because I am on a long term plan that ends in April. I could understand if I was asking to DOWN GRADE and pay less money, but Why would I not be able to UP-GRADE to a more costly plan.

Makes no sense at all. This tells me that Weight Watchers does not care about their members who are struggling with weight and will do better if attending meetings. Very disappointed in Weight Watchers concern for their members.

Customer service was not at all helpful. I signed up at my local Weight Watchers in Raton, NM this evening 01/03/19. 94. I tried to download the app and sign in online, but was not able to. At the log in screen, it requested my e-mail and stated that I would need to reset the password.

I received an e-mail from Weight Watchers at 6:47 PM. It stated that I needed to reset the password for account username Diana875011. I did this, but still could not download the app or sign in online. I called the WW 800 number and spoke to a customer service representative (gentleman).

He disagreed with my username stating that my username was m85416912. i pointed out that WW were the ones who e-mailed me the username just an hour before. He continued…

Every time I go for a meeting, I don't have my pass code I not allowed for meetings. when I called the main number they had nothing listed; I called and ask for a supervisor at, 9:45am it took along time I hung up.

I can be reached at 908-364-6993. 12/28/18. I will not join again. (M76664453)

I joined WW in January of 2018 through work. When I signed up I was told that my credit card info would never be used and that it was just for reservation purposes. Due to my work load I was unable to attend meetings, etc.

so I told our work liaison in February that I wanted to cancel my membership (we were at the start of a new year). She indicated that was fine, my payroll deductions stopped and life was fine. 95 from WW INT'L.

I then was transferred to "Patrice" who spoke to me in the most condescending tone that I have ever experienced. She was RUDE, unkind, unemphatic and from my experience, hands down the worse customer service that I have ever witnessed.

She basically told me that this was my fault, that just because I signed up at work it was my responsibility to tell them that…

I joined Weight Watchers in September 2018. I paid the registration fee and meeting fee, was weighed in and given the booklets. That was it. Nothing was explained to me at the first meeting, Three meetings into it I asked about points and what they mean, I got a real rushed answer by Carol.

She said I can ask my friend for information. Really, no first day Introduction session just jumped right into the meeting. I was totally lost and did not know what they were talking about as it was my first meeting.

An intro period would have been nice. I do not want to go to any more meetings as I feel very left out. I have attended meetings in Havertown, PA on West Chester Pike.

I have been attending my local WW class each Tuesday since August. I am very satisfied with how things are going to date. BUT, as I understand it due to the way bank holidays fall this year, my class will be closed on both Tuesdays, the 25th December and the 1st January 2019.

Now, it is not my fault that this has occurred this way!! But, I do feel strongly that I should not have to pay for those two weeks. I am a pensioner, and, due to circumstances, am unable to attend an alternative class on either of those weeks.

I pay monthly and feel there should be some sort of concession out of goodwill. We pay a considerable amount each month as it is. I would appreciate a prompt response. Thank you.

I have belonged the Weight Watchers several times and have lost weight and the meetings are interesting with everyone polite and helpful. My complaint is that I called to cancel my membership and they said they were offering a "free month" membership fee. I said ok but to please cancel my membership after the free month is over if I did not call them back to stay in program. I think there was a misunderstanding there somewhere. I did not call them back and got charged for another month membership fee and they refused to take it off.

My advice is to beware if they offer you a "free month" when you try to cancel and be sure and call them back in plenty of time before the next monthly fee is due to come out of your method of payment, even though you ask them to cancel after free month is…

I'm really bummed about the new point reward WW just released. I don't have an iphone or smart phone, so I can't get the app to take part in this new program. Is this really fair for people that can't afford new technology.

I go to all my meeting and feel totally left out when they discuss this new program. Why can't I just do with the web site on my computer and then we all could be part of the program. Thanks, Peg

I attend the Hunters Creek Meeting in Orlando,FL on Tuesday nights. I bring my small poodle puppy in a carry bag. I had a situation that a woman at the Meeting would not allow me to sit in the vacant seat next to her.

I bring him for personal reasons & can not attend if I can not bring him at this time. In turn the WW leader posted a message to me stating that per "policy" I could not bring the puppy. I called the 800-651-6000 & spoke to a Representative at length & she told me that there is no Policy concerning dogs as long as there are not interrupting the Meeting.

I inturn texted the Leader & she told me that her Territory Manager stated that only service dogs are allowed. I am a lifetime member & have attended this location since last January. My conversation with the Rep. uccurred…