Wells Fargo logo

Wells Fargo

3.0
528 complaints

Address

420 Montgomery Street, San Francisco, CA, 94104

Wells Fargo customers express significant frustration with poor customer service, including rude staff and unhelpful managers. Common issues include account access problems, excessive fees, overly complicated processes requiring multiple branch visits, and policies that favor new customers over long-time loyal clients. Many customers threaten to or have already moved their business elsewhere.

Common Issues

30% (96)
rudeunhelpfulcondescending
25% (80)
account frozenclosed accountaccess denied
20% (64)
overdraft feesunauthorized chargesATM didn't return card
15% (48)
inconvenientmultiple visitsdocumentation
10% (32)
long-time customernew customers onlylow interest

Complaints

Wells Fargo logo

Lisa Kemmerling

Apr 25, 2015
0

I am not happy with this company. Everytime I need help, the people have an attitude. I was going to make a fraud complaint and the person was horrible. I at the point of going some where else.

Wells Fargo logo

Ashutos barua

Apr 24, 2015
0

00 month please just tell me y they declined me I'm Indian that's why or what and y they play game with me please if I tell u guys wrong call me my cell, thanks I'm nice person before I though Wells Fargo is good bank but now I know Wells Fargo bank not a helpful bank or they Don't know how to keep good customer or respect sorry to say that.

Wells Fargo logo

Ron Jones

Apr 20, 2015
0

What I am complaining about is that I have been buying a van financed by Wells Fargo for a number of years. I did get behind on a payment or two but was able to catch up my payments quickly. Talking first to Brenda Hess, the only one that could represent Wells Fargo in this matter. I counted down the payments until today when we called to verify this as the last payment. We couldn't talk to Mrs. Hess as she wasn't in so we spoke to DeAnn (the name she gave), and she verified that this was the last actual payment, but that we still owed a small late fee for the payment that we were delinquent on. This I had NO problem with. We made the payment as usual at the Bartlett TN. Branch and had it posted immediately.

When we returned, knowing that this may have not as yet reached your system since…

Wells Fargo logo

Keith D Dawson

Apr 19, 2015
0

My name is Keith D Dawson. On March 14 2015, I visited the Wells Fargo branch at Southgate Mall Elizabethcity N.C 27909. My purpose was to take advantage of 0%APR credit card. I told the banker Cindy Walker that I already have one of their cards. That I did not want to carry another card. That I was able to payoff original card. So I wanted to know the best way to go about applying for a new card. Do I just apply? Or do I pay off card first? Cindy applied for her words the top of the line card. I was approved but for a much lower credit limit. Later the next week, Cindy called me. She said that if I payoff the original card they would be able to transfer my credit limit from the original card to the new card. I do not know who she talked to.

March 21 2015, I returned to the branch. Talked…

Wells Fargo logo

Toni-Lynn Sabatino-Stiver

Apr 18, 2015
0

I was trying to use on line banking and was denied access due to my reporting fraudulent activity previously. In or to gain access, I was asked a series of questions that I never was asked by the bank, including what state was my social security card issued in.

I gave an incorrect answer by using the state my card was issued in rather than the state my mother used to enroll me in Social Security and realized I never gave that info out. My father, who is 82, had the same thing happen except his answer was correct, and the fraud employee refused to recognize that even when my dad insisted.

The question is where does the info come from and why is the account owner not asked to verify the info?

Lastly, why does the fraud department not ask these questions when the account is applied for and…

Wells Fargo logo

Ehab Abusaada

Apr 16, 2015
0

I have applied for secured credit card which means that it is my own money that the bank is taking, I was contacted by the bank to apply for it despite the fact that I mailed my application, I was told that this will take five minutes and ended up being half an hour on the phone. Than I was notified that I need to go to any Wells Fargo branch to submit my SS card which I did. Now I received a letter in the mail from Wells Fargo asking me to mail a copy of my SS card !!!!! (Great secure method).

I called the number stated on the letter, and a guy called Chris answered my call. The guy was so rude, he would not listen to what I was trying to tell him and kept on talking over me, ( great customer service NOT!). Now Chris wants me to go back to Wells Fargo branch to submit another id ..... I…

Wells Fargo logo

Dana Hoodenpyle

Apr 15, 2015
0

00. The Check was acidently thrown away, as the Reciept looked exactly like a check and was on top. In small print it said customers copy. AXX Backwards to start with, and they prob have made a lot of money by making this easy to mix up.

I went to the Bank and ask Wells fargo to place a stop payment on the cashiers check and re-issue me a replacement. 02 percent fee. 00. I was PO about this out landish fee, and Wells fargo inisted they get this fee up front.

I paid it, and they said I would have a replacement check in a couple days. 00 and I would have to wait 90 days to get my money back. Wells fargo then refused to put anything in writing, or provide me a copy of the cashiers check.

I filed on line complaints with the Federal reserve. After that Wells fargo Fraud dept has shut off my…

Wells Fargo logo

Lori Cordero

Apr 15, 2015
0

On March 23rd 2015 , I deposited two checks into my bank not knowing that my bank not Wells Fargo had put a two day hold on the larger check. I deposited a check into my sons well Fargo account that day for 1,900 so he could get an apartment. The check did not clear because of my banks hold and Wells Fargo put a hard hold on my sons account. My check cleared on the 27th when Wells Fargo re deposited the check and the 1,900 has disappeared. Wells Fargo states it did not clear my bank had to send several faxes for 2 weeks saying the money was removed by Wells Fargo.

I have been on the phone with them every day requesting my money back since they refused to acknowledge to my son that they had the money. Yesterday my son account was closed because it was not beneficial to Wells Fargo to have…

Wells Fargo logo

Arlyn M. Koss

Apr 15, 2015
0

Flooding in my home occurred on February 16, My insurance company settled my claim. Sent me the check along with Wells Fargo's named on the check. Went to a branch near my work to get them to endorse it. I was informed there was a check list I must provide before any money was to be released. I submitted all documents they had sent, each day I call to get the status of my claim, there seem to always be one more thing they need, whether it be a signature missing from contractor on the estimate of their work, even though their signature is already on waiver of lien and W-9.

The affidavit and release clearly says that it needed to be notarized, one of the representatives I spoke with, said none of the paper I submit need not be notarized. But of course I needed to get that notarized. Clear…

Wells Fargo logo

Haley

Apr 13, 2015
0

On a Saturday, I go to a shop and my debit card was declined. I had sufficient funds available and contacted Wells Fargo banker immediately. I was told there was a maintenance issue something about two servers of some sort being "down" and it appears to have affected random customers.

Never have I heard of this happening in over 10 years of being a customer. I had my doubts this was really the case. Especially since the cashier at the store said, they always have transaction problems related with Wells Fargo card holders.

But that was the story the banker was sticking to. He said the problem could carry over into the next evening. I decided to go to another shop and use my debit card-it worked fine! Clearly, the bankers are trained to recite standard BS to it's customers just to buy time…

Wells Fargo logo

Timothy Perez

Apr 10, 2015
0

She counted out (nine- 100 $ bills,and (two- twenty $ bills, knowing that (one-100$ note, was already marked,with a pen marking,which it automatically. i then went inside the branch,to a teller to finish my deposit,the teller scanned it, and said that it was a "counterfeit" note,so we have to keep it and fill out a report ,and send it to the "Secret Service" leaving me out of a "hundred $ dollars,which came out of my direct deposit from Social Security.

I then waited for the receipt to be faxed back from the Secret Service as proof that the receipt stated "Counterfeit" , in hoping to be reimbursed by wells fargo,but was told that one you "leave the premises. We cannot do anything about it, myself having psychological.

i would like to be reimbursed.

Wells Fargo logo

Joan F Herdrich

Apr 8, 2015
0

I went to the Dana Point, CA branch on Golden Lantern St. on April 1, 2015. Previously, I went to the branch office in Laguna Niguel and needed to present my husband's death certificate on 3 different dates. The last visit at the Laguna Niguel branch, included eliminating my husband's name from the account.

About a week later, I found I could not access online banking. The reason I went to the Dana Point branch was to find more competent service. I encountered Richard Toscano, Assistant Manager with my problem. The problem was that my deceased husband and I were sharing the same profile for online banking. The information Mr.

Toscano provided was accurate, however, his manner was unsympathetic, defensive and dismissive. He would benefit from some education in people skills. I don't…

Wells Fargo logo

Crystal Cestel

Apr 8, 2015
0

Problem with my secured card. Out of town trying to use my card. Money in account continue to be told that a hold is on the account. Withdrawal from my account on April 02,2015, still can't use my card. There were so many different stories that I was told.

Will not refer anyone to this bank.

Wells Fargo logo

Juan Espinoza

Apr 3, 2015
0

I am having a very difficult time getting help with my mortgage payments. I have been declined based on my affordability but I would not be asking for help if I did not need the help. I can't afford my payments and I have been fighting with Wells Fargo for almost 6 months.

I DO NOT WANT TO LOSE MY HOUSE TO FORECLOSURE. We have left several messages for our single point of contact and she does NOT call back

Wells Fargo logo

Phillip Lipoma

Apr 3, 2015
0

Your branch at 1681 West Fm 646 in League City Texas is without doubt the most user unfriendly bank I've ever visited. Today I went to cash one of my company checks made out to a laborer of mine which he endorsed and I also endorsed and your bank manager refused to cash it.

A procedure I've done at that very bank many times in the past. Mind you now, this is a check drawn on my company account and endorsed by me and I provide adequate ID. That bank manager (642795) would be better placed in a Walmart store.

Fortunately for you, your bank across the highway employs individuals with a good amount of common sense and although in-convenient for me, I was able to conduct business there. That branch would be better closed.

Wells Fargo logo

Sharon Strahm

Apr 2, 2015
0

Hi – I was just shopping at the Pacifica California Safeway store, where there is a Wells Fargo office. I was appalled at the way I was treated by the counter clerks. I do not normally bank at this location not much at Wells Fargo, and I bank at several other banks, where I hold most of my funds, and will continue to do so. I stood by the counter, waiting patiently. The clerks all looked at me and they saw me waiting. They did nothing. They did not say anything. And then when someone opened up to help with customer service, hey took an older gentleman before me. He had been waiting there less than I had and he was not in any sort of line. And then the next person opened up their teller window for customer service, then took another person who was waiting at a line around the corner.

I…

Wells Fargo logo

Joanne Stauffer

Apr 2, 2015
0

Mike the manager of Desmoines Wa. Branch, jumped the gun having me set up an estate account for my brothers Tyrone Lewis who passed 2/24/15 He was not licensed to set this up he had Angela do this and she said,after calling your brokerage dept.

telling me I had to go to probate. They said that there were no beneficiaries for this account. Ty's son and daughter were the beneficiaries on the checking and savings account and received the money and the account was then closed.

I could not get to first base at the court house so I had to use my lawyer Brian Russel. Ty had a will and I am the executor. When I called your department and was told it was an annuity and Paul and Jennifer were the beneficiaries and no need for probate.

I am upset because I had to spend about $1,500 of my money to…

Wells Fargo logo

Pam sanford

Apr 1, 2015
0

Foreclosed property in Jamaica NY in which Wells Fargo refuses to evict the drug addicted squatters that are using the home for drug transactions and other illegal activities. The police has been called to the home numerous occasion, the grounds are not kept up and drug addicts continue to occupy the property.

The address is Jamaica NY 11434. Numerous calls have been made about the situation but nothing is being done especially the previous owner has been deceased for a number of years... It will force us neighbors in the community to contact the public advocate to investigate Well Fargo policy on their procedure with foreclosure.

Neighbor whom must deal with this everyday!

Wells Fargo logo

Dawn Mclaughlin

Apr 1, 2015
0

I informed a teller at Wells Fargo that I was told by my doctor that I could no longer work due to kidney disease & was filing for disability. I asked them, as a long time customer what I could do to mitigate fees associated with being overdrawn.

I told them I was waiting on my tax return to be direct deposited any day but I didn't know if I should just close my checking account and keep the savings open or how I should proceed. I was told that as a long time valued customer, they would be happy to simply cap my fees at a daily rate instead of a per insufficient transaction rate which if the deposit!

Wells Fargo logo

Betsy Fossett

Mar 30, 2015
0

My mother took out a Reverse Mtg loan with Wells Fargo in 2006. She died on January 22, 2015. I have been trying to get a payoff amount from them so I can pay off the loan and retain possession of the home.

I sent them a copy of my birth certificate as directed to prove I was a daughter. They have denied that request and will not give my sister the information either, even though she is listed as the contact person on the death certificate which was sent to Wells Fargo.

Wells Fargo logo

Ronald Craddock

Mar 29, 2015
0

Wells Fargo Auto Finance reported late payments to all major credit reporting agencies that did not occur after refusing to accept my final principle payment on my loan. Never during the loan did any payment ever exceed 30 days past due, based on the payment due date and instructions received from Wells Fargo Auto Finance while dealing with late charge payments.

This is evidenced by the data reported to all three major credit-reporting agencies during that time. It was not until after the loan had been paid off that the negative information appeared. I believe this was due to my challenging them on the late payment validity.

WF removed most of the charges AFTER heated discussions but reported late payments that never happened.

Wells Fargo logo

Michael J. Okun

Mar 27, 2015
0

Eugenia Sheerwood has been handling the loan for Susan and Phil Favre. We have been an escrow for two months. We have been promised loan documents everyday for the past two weeks. We have reached out to Joshua Oleesky to escalate the issue and have received no response.

As of this morning, we still can received loan documents.

Wells Fargo logo

Gary Sanders

Mar 26, 2015
0

This is concerning a loan I got last month to purchase a boat. Instead of a boat loan the loan officer gave me a personal loan at 9% interest. During the process I asked the loan officer if I could just cash in a cd that I had and make the boat purchase instead of getting a loan.

Her response was that interest on the loan wouldn't be much. Ha! My first month was over $90 interest which is way more than the $25 for cashing in the cd early. I have no doubt that she knew what she was doing.

This was at the Pinson Alabama branch. Well I cashed in the cd and paid off the loan today and it cost me over $68 more than it would have if she had been honest. Is it Wells Fargo's standard operating procedure to screw the customer regardless to make a dollar?

This could all have been avoided if she…

Wells Fargo logo

marsha dougherty

Mar 21, 2015
0

I made a mobile deposit on 3/18 and it said successful. Then wells Fargo took the deposit back out of my account. Called and they have to figure out why and may take 10 days? Why? This is the stupidest thing I have heard they are really that in component?

Wells Fargo logo

Alisha Pete

Mar 21, 2015
0

I am getting very suspicious e- mail about me being awarded a large sum of money from Wells Fargo 5071 Moose Falls Drive Las Vegas, NV the e-mail that was sent to me stated that I have to send $250 for insurance of receiving this large sum of money. William Donahue, Regional Fiduciary Manager/ Secretary general, head of the wells Fargo bank branch of Las Vegas. NMLSK ID 39880.

I am trying to confirm the truth of this e-mail.

Wells Fargo logo

helen mosko

Mar 20, 2015
0

I own a home in Woodstock ga. My son-in-law was approved by wells fargo to assume the existing loan he paid the processing fee and all the paper work was done the closing was today at 5pm. At closing what was told when he qualified for the loan and what was at the closing was done fraudulent .

Since the house is own by me. I have been a customer with this bank for over 35 years the people at closing told my daughter and son-inlaw that I was being stupid and naïve . This fraudulent practice will be reported and my I will no longer do business with wells fargo.

I will going Monday morning and close my account. My husband had been a customer too. You will need to investigate this practice for further investigation.

Wells Fargo logo

John Alaniva

Mar 20, 2015
0

Poor single, elderly, Mexican American customer has health issues, after years of making mortgage payments could not anymore so we tried to sell home with Wells Fargo telling us they would assist.......

Finally received cash offer closing today and Wells Fargo stepped in and said NO because it was already in forclosure process for April 7th 2015. This closing would have paid off existing loan and this home has a FOUNDATION ISSUE of about $12,000 which Wells FARGO knows about!!

So they will take less money, hurt this poor ladies credit all because the process was underway? Wells Fargo strikes again but many good realtors in SA won't use them again regardless!!!

Wells Fargo logo

Marvin

Mar 3, 2015
0

I made an online payment to my credit card account in the amount of $5,000 on February 27, 2015. I made similar payments to Chase and Bank of America as I am in the process of paying down my credit cards. The Chase payment posted the next day and Bank of America posted on March 2, 2015. When the funds still had not posted and were not available at Wells Fargo on March 3, 2015, I called to enquire why. I was initially told that because of the large amount of the payment it would not post for 4-5 business days. I asked for a supervisor and was told that any online payment in any amount is held for 5 business days while they check for availability of funds and fraudulent activity. I took great issue with this and demanded that my payment be posted and funds available today, March 3, 2015.

I…

Wells Fargo logo

Alan F. Clarke

Mar 2, 2015
0

On February 9, 2015, I took all of my documents to HR Block office to prepare my taxes, the tax advisor, Diana Stafford, informed me that my Form 1099-R from Wells Fargo was coded as Taxable income. This was a ROTH IRA that was transferred from CT where I had opened and contributed to it after taxes, 1099 should have been coded non-taxable as I am 64 years old and retired.

I drove to the local branch office in Clemson, SC and spoke to Chase Fryer, Customer Sales & Service Rep. who assured me that he would get it corrected and would notify me within 5 business days. I never heard back from Mr.

Fryer so I contacted Ron Szczepanski, Financial Advisor, and he in turn referred me to CSR named Rachael at (864) 255-8244, she also assured that she would look into this matter and call me back,…

Wells Fargo logo

paris dodd

Mar 1, 2015
0

88!! Bad enough that I HAD TO pay this when I DIDNT even use this revolving credit acct!!!! It ended up on MY Credit Report sooooo I got stuck paying it. Now WELLS FARGO has given me a run around for over 2 months (starting back in Nov) to get this acct settled, once the head lady got back from Vacation, she told me what I had to settle on.

with a cashiers check from my bank, I send it off to them,,,THEY get it. I HAVE to call them and ask for a receipt of some sort or a letter stating that the acct is PAID AND CLOSED!! Well I get another run around, they gotta figure out a way to send a letter to me, soo I was told it would take 10 days to send it.

They said it was processed or sent out on Feb 20,2015 and it would be 10 days from that day. Seriously Im about to call my Lawyer about…

Wells Fargo logo

Li Fang

Feb 26, 2015
0

I just found out my Wellsfargo credit card has unusual activities today, was panicking and called the lady trying to close it. She was very impatient with me and was giving me a lot of bs later I found she was lying. She was obviously having a bad day, and let it out on me. Cause I let her know I was having billing concerns and fraud... ask if she can clarify for me, which is within my right as a customer to ask. She started to raise her voice and said I should make up my mind what I wanted to call for... I even told her I selected the billing department cause I have questions. Anyway the fraud was more of a concern so I ask her to look into it.

Without letting me know she will close my card account altogether, I told her I might need to look more closely into the bill... she raise her…

Wells Fargo logo

Sierra

Feb 21, 2015
0

So I went to do my cash refund for income tax and then is the 1 year that I have used well fargo for direct deposit for anything and I used the check that I signed up with for the saving account and they never informed me that they have a efile rounting number I contacted customer service to see if the direct deposit with go threw they told me no because of the routing number is for deposit in the bank not direct deposit messed up my taxes. Wells fargo sucks balls

Wells Fargo logo

Don

Feb 20, 2015
0

I am a Realtor. I submitted an offer-to-purchase in late October to resolve a foreclosure problem for a mutual client. This would result in a large payment to Wells Fargo, and saving a home for our client.

However Wells Fargo will not phone me, E-mail me, Fax me nor anything. I guess a wait of 4 months is not enough? I have called, Faxed, E-mailed until I have lost count in trying to get someone to talk to me.

My client has been assigned a number of agents from Wells Fargo, but every time I think I have found someone to help, that agent disappears, and I have to start all over. Yet, Wells Fargo continues to call the client, who gives the agent my name and number, but I never hear from them.

Wells Fargo should be embarrassed about their lackadaisical attitude toward the American public,…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

November 5th, 2012 Dear Sir: I am an American Citizen who lived in America for 30 years now. I speak perfect English, but still have a strong accent. This is the first time I was treated with discrimination and the first time I filed a complaint.

I went to Wells Fargo Bank in Orem, Utah, to get some documents notarized. I waited a while before this lady rushed in. She was probably out for lunch. She was very rude to begin with, and I could tell from the beginning she was going to be difficult on me.

She told me she could not notarize my papers because they were in another language. I asked her if someone could translate them and she said that although they had two Spanish speaking employees they could not and gave no explanation of why not.

I asked her to just notarize my signature and…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

Mon 21 Jan 2013.- I'm 73, legally divorced in California in 2003, and did have a WFB account since 1992 thru 2003 when I requested that my name be taken off the accounts in light of my divorce. I subsequently left for Chile, my country of birth, to retire on Social Security since it is obvious that I cannot afford to live in the US anymore...not on $1.730 a month.

My daughter, Francesca who lives in California, opened a Direct Deposit (ETA) account at Wells Fargo back in Dec 2012 under my name and hers. The purpose is to receive my Social Security pension and manage it online from Santiago, Chile. The problem arose very recently when using my PC here in Chile I attempted to reach my account online at a Glendale branch and was faced with security questions and answers that date back to…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

TO: Senator’s Orrin Hatch and John MCCain. FM: David W. Blue United States Sergeants Major Retied. Subject: Wells Fargo Home Mortgage Practices

Dear Senator, first let me thank your for your service to this country. I am a retired disabled veteran from the 75th Ranger REGT, currently living in Oro Valley Az. I served 24 years in the military both in conventional and special mission units. I participated in every combat operation from Grenada up to Iraq/Afghanistan.

I am now a small business owner (pool Service Company). I am attempting to refi my current mortgage located at 5407 Emmeline Drive Herriman Utah (for the 2nd time meaning wells Fargo used and obscure made up in-house rule to deny me last time) thru my current lender Well Fargo. I have been working with Kim Gooding Wells…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

I have been a Customer of Wells Fargo for years. Wells Fargo has always been professional, helpful and polite. Imagine my surprise and confusion at the rude behavior I and other customers have to experience just to continue Banking at a Wells Fargo.

The Wells Fargo Office in Stayton, Oregon is located in a small Store Front Office in the Safeway Store. I have recently relocated here from Salt Lake City and I am accustom to politeness, professionalism and customer service. This small Branch is poorly run and the Management and young Staff think this a franchise they can run as they want.

I believe this branch must be investigated as it is a disgrace to the Good Brand and reputation of Wells Fargo. Contact me and I will be happy to relate personal experiences, also name others with similar…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

They are rude. They calle me 7 days a week, any time. 8am til 9pm. They calle me at my cell phone. No respect. They were very nice, for 4 years, when I paid without problems. I lots my husband. I lost my job. I lost my writght to work in here, since my husband passed away. I am in appelate. No job. I am seniro. I only have the car, that I already paid for more than !$18.000.00 more than the price that I have on the original Contratc with them.

Wells Fargo auto finance threat me, because they know I am alone, don't have an attorney, can't afford one, don't know how to defend in good English. The supervisor I talked, for lower my ammount monthly, called me IRRESPONSABLE! I apid very weel for all 65 months...only because I could not pay these two months, they screem at me, they trheath they…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

I will NEVER do any business with Wells Fargo EVER again. They are the rudest bunch of unpleasant people I have ever had the displeasure of dealing with. They are very snotty, over bearing and short tempered. The representatives act as though I am the person who owes them money personally. It is SO unnecessary to behave so callously. What's worse is that clearly WF enables this behavior. Oh and the obsessive phone calls? WOW...

I purposely changed my phone number and they managed to call me at work, my new job that I didn't give the number out to anyone. I have told them repeatedly to not call me at work and they say the same thing: "Well that's not in the notes of your account" Interesting how NONE of the people I talk to are able to be found and there aren't ever notes in my account.…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

On 9/12/11, I deposited a $20,000 check written on a local bank from a prestiguous law firm. I told the Wells Fargo manager that I needed the monies for a funeral and that since the bank was local, the check should only be held for a day or two. The bank manager had the teller stamp and write all over the check and printed out a receipt that said they would make $5,000 available on the 15th and the balance on 9/22/11. I asked the teller why she wrote all over the check when I said no I did not agree to a hold and she said the manager told her to. Customer service said the check cleared on the 13th. I went into the Wells Fargo bank on the 16th and asked that the hold be taken off.

The manager refused. I called customer service and the Executive branch and was told the branch managers…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

In March 2011 I received a letter from Wells Fargo stating I did not have enough "escrow" money in my account and my payments would be increasing. After spending several hours calling insurance company, and then Wells Fargo again, the issue was discovered to be an insurance payment fault on Wells Fargo's end. Today in the mail I received a refund from my insurance company due to Wells Fargo AGAIN paying the incorrect amount of insurance.

Wells Fargo paid the deductible amount rather than the actual cost of the insurance, hence the refund check. After another round of calls to both my insurance company AND the not so helpful individuals working the phones at Wells Fargo, I was told "they will fix it". Now I have to spend my time cashing a check, wiring the money to a different bank, and…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

i was a wachovia banker and seince i did not have any money in my account and when the switch was made to wells fargo they closed my account so i signed back up again it took me a hour in a half so i was headed up to michigan and all my money was on my bank card i used my card 2or3 times at the bank and at the airport but when i got to another airport to buy some food my card was declined and my account was closed because i had a desputied over bank of america so because of that one of the tellers at wells fargo closed my account with out me know it

and i tried to get my mioney back they said i had to wait and they would send me a casheries check 2 of the one for each account in michigan seince i was up there for 2 weeks well i waited and they never sent it out so when i got back to…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

We recently married and my husband decided to close his acct at a different bank and deposit money in my acct and change it to a joint acct. He noticed that the bank had been deducting $10 a month because my savings acct was below the minimum but my checking acct more than made up the difference.

We spoke to Paul Brancato on the phone and asked if he could get the $110 credited since we were depositing approx $58,000. He credited $20 and said he would call us back and let us know if he could credit any more.

He never called us back. So we went to the Wells Fargo Bank on 2110 Oak Street Myrtle Beach SC 29577 and met with Howard Gifford who was very nice but said he could not do that but would check with his boss.

He returned and said his boss would not do that. We asked to speak to his…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

This bank has poor customer service and are very SLOW regardless of how many people are lined up. They continue with improper cash transactions. I had a check to be cashed for $4000 and another check to be deposted with cash back of $200.

They gave me the $200 only and forgot about the $4000. When I asked where the $4000 cash was, they told me to send the carrier back. Then they sent the carrier with the money. No appology. No words what so ever.

They contine to request a debit card for transactions when told them repeatedly I do not have one and they just continue to send the carrier back to the car to retrieve one anyways wasting more time. They are polite maybe 50% of the time.

Sometimes they say nothing when you pull up and send the carrier except have a good day as they send the…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

When I open the personal line of credit in 2001, for the amount of $5000.00, in 2004, Wells Fargo reduce the amount to $4000.00, in 2005 it was reduce again to $3500.00, that is when I decide to closed my account. since 2005 I have been paying more then the monthly payment, Wells Fargo took out interest rate on two payment I made in one month.

I only was a week late on my payment since I had this account, but yet Well Fargo raise my interest rate to 19.99%. I don;t think it was fair, because I made all payment on time. When I questioned Wells Fargo I was told the reason for interest rate increase was that some of my creditor was negative on my cretit report.

I have paid off my account with Wells Fargo, I will never do any business again with Wells Fargo. I believe that Wells Fargo owe my…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

My mortgage was an FHA loan with WF for 7 years. I refinanced it by using a conventional loan on 02/2013. The total of $191,239.63 payoff amount, which included all the interest charged from 04/01/2013 through 05/01/2013, was informed to us by WF Mortgage Closing Department. However, in the settlement Statement from WF Refinance Department that interest charged was again calculated as the daily interest charges from 4/18/2013 to 5/1/2013 @$18.32/day = $238.16.

They set up the closing day with my husband and I on Saturday 04/13/2013 but they didn't send the settlement statement until Friday afternoon 04/12/2013. My husband and I didn't have enough time to go over the document. So, we decided to sign the loan documents on Saturday because they said that we had three days to cancel before…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

i tried to set up a payment to be auot drafted out of my checking account 4 or 5 times over the phone and was given the run around by everyone i talked to. they would not conect me to a superviser and i was told that i could only set up this type of payment for a 4 month period.

my wife and i are veterans and we fought to protect this country,we dont appercait being given the run around by your employes. by there acctions i was ready to tell you instation to take your loan and shove it , and your bank would have been out 10,000 dollars .

also we dont like calling and talking to a bunch of fricken forners ,if you broght these jobs that you have farmede you over seas back home to america maybe the american economy would wouldn;t be in the shape its in. i find your employes to be very…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

To whom it my concern I called in to make a payment to customer service. The payment was schedule to be paid on Jan 25 th 2013. I then proceed to ask the representative would my mortgage be in danger of foreclosure she stated that it would not go into foreclosure as long as Made the payment by the 25th.

On Jan 17 I got a call stating that home my home was in foreclosure and that I needed to pay the balance due. If I would have been told that I needed to make a payment before the the 16 th I would have.

Do to this misrepentation my home should not be in foreclosure and i should be allowed to make my monthly payment per schedule and work toward getting caught up. Please contact ASAP at 813-494-7067. Carlton Brunson

Wells Fargo logo

Anonymous

Feb 16, 2015
0

credit defense department. In August I open a credit card. I was not aware that I signed up for this program. In March . I mention to them I wanted out. They stated I would be cancelled. On or about 4/23/12 I called and was concerned about my bill and I spoke with Mr. John Vitao he stated he did not see anything where I had called to cancelled the program.

When I called that department-defense Mr.Zack, stated he did see where I had called to cancelled it in March, he did not know why it had not been cancelled.Then a few days letter I received a copy where my signature had been signed on a piece of paper. When I signed there was a very small machine I signed with and could not see all of the paper work.

If this is the case I have a right to cancelled this program. I would like my money…

Wells Fargo logo

Anonymous

Feb 16, 2015
0

After Wachovia transitioned to Wells Fargo, my previously flawless online bill pay started to have problems with paying the bills. I noticed that I was getting some late fees for unpaid statements, and some notices that the numbers were wrong on my automatic payment accounts. When I went to the bill pay I noticed incorrect numbers on accounts. I hadn't touched them so someone in banking services must have. Of course Wells Fargo got defensive and blamed Wachovia, Wachovia said it was Wells Fargo, and MY APR's are going up for at least the next 6 months.

I have evidence that this has happened yet again this month with American Express. I'm frustrated with Wells Fargo and I don't know what to do as they've screwed up my rates.

PreviousPage 12 of 13Next