Xplornet

Paid my bill them some fkn dumb bitch took it upon herself the keep calling me after I already resolved my issue and I told her to f off anyways she cut us off and nobody is competent enough over there because the non English speaking east Indians shouldn't be able to hold the phone let alone k ow how to talk onto one I'm pissed right off to ncompetence shout be there slogan appalled at this shitty service providers and now I'm a victim of identity theft thanks to these idiots

My husband and I were on a call with a man named Wendy to activate our new router. Wendy was very condescending and EXTREMELY rude. I mean totally unacceptable! We own a large company and I would never allow my employees to speak that way.

In fact I have NEVER experienced a call like that in my life. I hope it is recorded. I urge you to deal with this situation emmediatley. You WILL lose customers with issues like this. I cannot even explain how rude this man is.

Also I upgraded our speed and see no change at all. I do not generally complain to businesses but my husband and myself are EXTREMELY upset.

Tired of not down load speed. Yesterday @ 6:30 AM running at 4 mbps. Not a high volume time. This morning @ 3:00 AM running not quite 7. Not only that but I think the CRTC should be disbanded as they are no help at all.

All for the big corporations.

Same complaint as every one else. Internet speed so slow will not stream.

wireless internet package 50 down-3 up i am getting 9 down and .05 up i have called support nothing is being done they need to give me what i am paying for or refund my money

on hold for over an hour not acceptable you guys disgust me

My complaint is the same as the others, the service is ok at times when it's not needed. I upgraded from a 10/50 plan to a 25/100 plan, believe me it was no upgrade! I was told by them this option was available to me now.

It has been nothing but frustration since, simply because I was lied to. I bought a new router (suggested by them). I put my computer in for a 'physical' (also suggested by them). On top of all the frustrating evenings I am also out an extra $200.

) you cheated me out of my first one! I will break that contract if I must, enough is enough!!

We signed up to Xplornet in June for the 25MBPS 400GB package and for the first couple of months it was great and we seldom went below 15MBPS speed. Now at around 6pm to 10-11pm we barely get 1MBPS or even 800KBPS and when you call to complain they don't want to do anything and say its due to high traffic.

When I ask why the speed was good during the trial period and they cannot answer that. The speed is unacceptable and the worst part about it is that I called and spoke to several people prior to joining and they all reassured me they do not throttle the speed only if you get close to going over your data.

They should be charged for false advertising or something cause they are charging a lot of money for a terrible service.

Our signal has gone out several times after having a new dish installed by a xplornet service technician. He has returned the first time after I called xplornet many times requesting service. He found one of his outside cable connections was getting water into it and we would experience a poor or no signal.

The next time it went out we waited several days and numerous calls again in order to have him come out. he found the dish had moved and he realigned it and tightened it down. I even had to call the service guy requesting he fix it.

Just this past weekend it went out again. I called xplornet customer service and they found the dish was out of alignment again. This was on a Saturday and they said I would be called on Monday by the service guy and they would forward a work order to him.…

cannot get on most sites

28. I requested the Xplornet Customer Service representative to credit $70 from my TD VISA, with whatever remaining to be included on January's Invoice. I made a payment arrangement for January 9th, 2018 in order to clear up January's invoice.

I had been in continuous contact verbally to avoid any suspended services. 00 to be credited I then accessed my bank account. 00 out of my account! 00. 28 to close out December's Invoice. The company had no right to illegally remove funds.

There was also no conclusion or reimbursement made to my account of approximately $50. They do not consider any facts or have any inclination on to just what repercussions this has had on other obligations. I am disgusted by the lack of empathy or consideration.

Fifty dollars buys groceries, Internet is not…

About 10 days into the last billing cycle we got an email from Xplornet telling us we had already used 84 percent of our allotted time. Normally it takes us the full time to use that much. We had actually been using no more and likely a little less. We noticed it was going up fast for what little we were using. When it reached 104 percent in about 12 days we switched to only using our other 2 internet providers. I tried several times through emails to Xplornet customer relations to rectify it but all I was getting back was stupid excuses for why it went up so fast.

When we checked our usage for the last 30 days on oct 3rd it stated we had used 23.06 of our allotted amount in last 30 days. I agree with that number. The last check we done in sept we were told we had used 109 percent of our…