If I could rate zoosk 0 stars I would. Customer service is the worst I have ever known to the piont there isn't any. I cant log into my app, the customer service email refused to work, I have to get on to the site via the Web page which can take up to 5 attempts to log in and
I can't get hold of anyone so I'm going to have to do a charge back through my bank. Disgraceful service. Don't pay for zoosk unless you want to be completely disappointed.
Hello
I paid $39.00 for 1 month on the 10/08/2023. I only paid for 1 month. I only wanted to participate for 1 month. I did not in any way authorise another payment to come out of my credit card.
If this matter is not refunded and resolved in 7 days I will be taken this matter further. I am very disgusted that you think you have the right to steal money out of my credit card. How dare you openly steal money off me.
I can't afford it, you have occurred inter charges also and I am just so disgusted with you stealing money.
Endeavour to resolve this case immediately
Kind regards Xenia Thomson
cancel my subscription. I don't like the service.
I paused my account, I contacted Zoosk and asked to have them take it off pause. The company canceled my account when I had paid for 3 months ( ending 8/6/2023) . Zoosk now wants me to pay additional money to reopen my account.
This company is a big rip off.
I am tired of you sending me repeated profile I was not interested in!!! I literally dismiss profiles and you match me with as my " smart pic"!!! This has been a HUGE waste of my time and MONEY! I most definitely will not rejoin.
i cant login don't receive code in email? i so tired of paying for this which i cant even use
I paid for a renewal of my subscription, but I am unable to message or contact anyone. I have contacted them via my account now since Tuesday, 5 days ago, but no one has replied to me. Even if they pay my money back and I renew again. Please help me someone.
Hi there ,I believe that a woman that I chatted with on zoosk reported my account then my account was removed because of that, that is so unfair because I haven't done anything to violate the rules of Zoosk, I'd appreciate if my account can be review and reactivate back because someone had a wrong impression about me doesn't mean that I should loose my account because of that . Please kindly review my account and do the needful , thank you .
I keep getting logged out because apparently the internet connection drops out. Well it is actually not because if I check any other site is still working. It wouldn't be a problem but I'm loosing the person I was talking or messaging to.
Because it won't come in anymore without having to totally log out and on,again. It's very annoying as I lost a lot of possibilities.
I asked Coustomer service department to cancel the my profile many times but you guys keep send me email use my profile with photo very dishonesty business
2019 assault and battery on a woman he is a dangerous man and he needs to be blocked from this site I am fearful of making this complaint. I hope it is complete legit and private that my name will never be divulged even if he appeals, I need to know I am protected by you do the research this is completely legit.
I am a friend Of the girl that he assaulted, as she is fearful of him in retaliation, please, I beg you keep this legally private protect us. I’m trying to protect other women and I am fearful, but I am trying to protect.
Called Zoosk many times after 10:00am mountain time & kept getting answering machine message that Zoosk Cust. Serv. unacceptable. These calls were made at 10:05am, 10:15am etc. , etc. city & state. In the bottom left hand corner of the first picture screen, l see an age & site identifier name but, no location & in the profile details, there is no section listing location.
I am not interested in wasting my time messaging or having people view me who are hundreds or thousands of miles away. This is a huge issue for me. Please respond. Note: location must be part of the basic info immediately & clearly shone on the first viewing screen for each person.
Before I signed up for one moth of service I read that the terms stated I could cancel within 3 days and not get billed. I cancelled to hours later after trying it and yet the response was that it was still billing me for the entire month.
I want all my money back like it promised! I used my Capital One card and I am going to report fraud.
My ex deleted my account in spite. When i conacted zoosk to reinstate me i get told that basically tough. I forefit my money but they're happy for me to resubscribe and pay again. Dont use these money grabbers. They claim that they're here for you to help you find love when in fact all they care about is your money.
This will be available on as many platforms as i can find in the hope that i can expose these charlatans for what they are.
Why are the women who are " Online" either too far away in another State or the profiles are of women that are no longer on the site. So for me to pay $39.95 Australian is a total waste of my money. I have tried to find someone on this site, but I might as well advertise on the local notice board and see what happens. I have just cancelled my subscription and will not continue to waste my time or money on a site that's a con
Then there is the Carousel you either say yes or no or maybe, not sure if that is suppose to get you anywhere, but now its only allowing me to see 2-3 women before telling me "Whoa! Looks like we're out of Carousel results. Try again soon." Most of these photos are of women not on here anymore or older photos from 2-3 yrs ago. This is just a money making tank for your…
Not a complaint actually . I want to subscribe BUT I worry about putting my credit card on line & if I want to cancel after because I do mot like the idea of automatically going month to month .WHY I CANNOT GO THROUGH " PAYPAL" .As I do want to subscribe, I would like to put my fears away .THANK YOU
All the advertisements on there. You can’t even look through prospect without something popping up. Very annoying. We all get bombarded with ads and I do t want to see them on your sight. Never use to be on there
Be aware if you subscribe to zoosk that you will get “likes” and “Want to meet” messages that are generated by Zoosk and not an actual person. This is especially true to get you to resubscribe. I’ve verfied this by texting women who have supposedly wanted to meet me and they’ve told me they had never seen my profile.
Full of scammers. The last person I was chatting to said he was having problems with his bank account and wanted me to send him 1500 pounds. This wasn't the 1st experience like this but was the worst. Needless to say I will never use this site again
I have made 7 attempts to contact them by phone, email and online contact, yet the refuse to respond!!! They have taken my money, but will not give me access to my account! Here is the situation (and what I sent to them MANY TIMES, yet they have continued to blow me off!!!!
******* I've been a Zoosk subscriber for years, with no problems. All of a sudden, approximately three weeks ago, I was not able to get into my account and a notice when I tried to login said that my account was blocked, with no further information or explanation!
I have sent numerous emails and request for information as to why Zoosk has done this, but have yet to receive any answer, Except to re-create my profile, which is completely unacceptable!
Due to the fact Zoosk refuses to give me any justification or…
I have been attempting to contact your site with a problem. I have subscribed to the service but am unable to sent and receive messages. It keeps telling me to subscribe, I have, but this message keeps coming up. I have not heard back, and your office is closed
I participated once. But you have charged me another $79,99. I haven’t opened your site for over 5 months Please explain and refund the money You have my visa no, because you take from it
I cannot login Zoosk. I sent email to technical support early morning, until now they didn’t fix it . Issue is still. I cannot contact with someone for first met. I saw they sent email me thru Zoosk, I cannot answer them
My phone has been hacked twice from bastards on your dating site and I want mine deactivated now or I’m taking it to a lawyer!! Now deactivate my account and I won’t ask again
My name is Erlinda San Jose and I had a subscription with Zoosk a couple of years ago and do not have a current account I was told today that my photo image is still on your web site Please have it removed If you require further information i can be called on +61457680320 Australia
I closed my account but I am getting emails daily about a specific woman wanting to meet me,why am I getting emails still,I closed the account for a reason,nothing to do with zoosk I have no complaints about your website just complaining about now constant emails from zoosk when I have closed the account.
Seriously? When you lodge a complaint it goes through to Hissing Kitty? And supposedly a WOMAN Christine James will moderate it? Its bad enough to be treated in disgusting ways by men on your site..... wtf is wrong with you?
I gave your site the benefit of the doubt and again gave you my money.... for fake profiles trying to hook me back in every time I went quite.... at least tinder is free. Hissing Kitty... thats just gross... did you all think that was funny?
I will share your sense of humor.....
So many fake profiles.... when you do a reverse image search they are not catfish, they are plants by zoosk. Why do you take peoples money and bomb them with emails, requests for more money for upgrades? obviously your algorithms pick up on when people cant be bothered anymore so you bomb them with fake profiles to get them to re-engage.
At least tinder is fake and free! You will never see another cent of my money and the real people I have spoken with on Zoosk feel the same. I will post this information/review in every place I can so no one else gets scammed out of money for basically BULLSHIT....
this dudes profile on facebook cant be verified you liars!
The site is full of scammers and fake profiles. Zoosk y does anything about it. I actually think they invite these fakes so it looks like more profiles are on the site. Also, most "someone wants to meet you" are form people way too far away to actually meet. What is the purpose of this. Just to frustrate people and piss them off? This site really makes looking for your match, soulnmate or date, not worth the aggavation. Zoosk is the worst, by far od any dating site I have been on. I will not be renewing.
John
Absolute scam site
I unsubscribed on Zoosk and you still took my money from my account on date 25 March 2022. I have found a partner on this site 6 months ago so I want out of this site. Please remberse me my money as I want off this site.
I have tried calling and sent emails. I requested money back because I was charged more than what was stated. I also cancelled my subscription unless than 5 days. Do not like being charged extra. When I have called line is busy and then line goes dead.
Not very professional especially not responding.
00 fee and giving you my bank account details. This is your problem, how dare you steal money from me, I have contacted my bank to stop you. I will require some sort of resolution ASAP or I will take further action. Sharee Turvey.
Zoosk blocked my account for a security issue they are having and I now have No way to get into my account. I also have No way to prevent future charges on my credit card account.
Have a six-month account, still have a few months left, and was blocked out of my account. Customer service does not exist. Everything is automated. Unable to talk to a real person.
I m unable to use my account due to a frivolous pop up that will not discontinue no matter how many times I press the return to zoosk button,
I should be entitled to a refund since I am not able to continue a conversation
It is now 19.8.21 I'd appreciate a refund asap
As you see I received certification of my Zoosk account on 2.5.20. However, my credit card has continued to be charged every month since then. I would appreciate it if you stopped this payment and reimbursed me for the last 7 months asap
Sincerely,
Elene Segal ---- Original Message ---- From: Zoosk To: elene@netvision.net.il Sent: Sat, May 2, 2020, 16:33 PM Subject: Zoosk Subscription Cancellation
Hi Elene,
Your Zoosk subscription has been cancelled.
You will not be billed for any further subscription renewals, but will continue to receive access to your subscription benefits, including the ability to message and chat with other subscribers, until your current subscription period expires on 05/22/2020. After your subscription expires…
Okay this is my complaint I've been with yous before and I reactivated it and I'm still getting the same people that I had getting me before now if you look at me and then you look at the people that you are compatible with compatible with they just don't make sense there is always my mother now come on let's think about this and
you take my coins a hundred coins here and then accidentally I've done another hundred coins for a boost but you're still sending me the same people I was getting before so I think this is a bit of a rip off now I want to deactivate I want to unsubscribe thank you very much for wasting my time trying to find a lady friend thank you
cant reach anyone at Zoosk.. is your site down??
My subscription with Zoosk was cancelled aproxemently a month ago because of a security issue. I ask them about what was left on my account. They told me to open a new account with a new email address. Was told I would be credited with what was left on my previous subscription plus 30 days free for the inconvenience of closing my account.
com l check my account a short time later and it said I had 173 days left on my subscription. I notified them threw email that they didn’t deliver on what they said they were going to do. Never receive a reply. They blew me off.
Your not the only one I’m going to file a complaint with. Zoosk is a scam top to bottom. I learned my lesson.
I feel that Zoosk is not a reputable dating site. I was on it for 6 months. They do not conduct any type of background check on members. There are evidently a lot of fake profiles. They bombard you with new photos of supposedly eligible people to date in your area every day.
Your inbox gets full of these photos and you cannot remove them so that you can focus on who might be a good match. I feel it is a ripoff. I met one guy I have gone out with and ran a background check on him.
He has been arrested for assault. I feel it is quantity over quality. com and Eharmony and felt they did a better job of helping people define their personality and who they are looking for, it might be worth it.
The caliber of their members is very low.
I have had a Zoosk account for 4 years and have been trying to deactivate it for 2 years now. I have repetitively sent numerous amounts of Emails too you guys and received no correspondence regarding to this matter of deactivating the account besides Promotions junk mail.
I request that you stop any on-going payments from the account also stop sending promotions too Donnellyn692@gmail.com but only to send correspondence email regarding about the deactivation of the account before further legal action will be taken.
I feil like I have been scammed,,,,twice you did this to me me,,,,maybe this is why you have so many cancels
The website has no substance I keep getting a match with someone I have blocked on the carousel - I am paying for service that quite frankly is not delivering !!!
WHY DO I GET VIEWS FROM PEOPLE WHO DO NOT SEND THEM MOSTLY FORM MILES AWAY ie LONDON ILIVE IN BROMLEY CROSXD
WHY DO I GET VIEWS FROM PEOPLE WHO DID NOT SEND THEM