1800flowers.com

terrible customer service.

Just horrible service. I’ll give them a zero if I could. My bf sent me flowers and they claimed they attempted to deliver it twice which is false because my building has a code and you can’t enter the building without a code.

Also I was home all day. Then I called and they said they would attempt to redeliver it’s been 2 days now and every time I call they say they order is on it’s way and should be delivered soon but I still haven’t received it.

I’m just frustrated and would never recommend this company to anyone.

I ordered this unicorn cupcakes that look like 1st photo but received these 2nd photo they are not even close to the same. I will not be using your company anymore this is twice he have messed up my orders.

I placed an order with your affiliate fruit bouquets and the order was never received. I received an email stating the order was delivered at 11am however the order was not delivered. I called and was placed on hold for 15 min then hung up on.

I called again 3:37pm and after 10 min was told the order was out for delivery and would be there within the hour. I called the recipient who’s birthday it is, who also has cancer and is going through a divorce and told her it would be there within the hour.

It is now 7:40 and the order is STILL not delivered, and the recipient has spent her birthday sitting at home all day waiting for this. I called customer service AGAIN and he stated that they messaged the “florist” and that they never received a response- which means the previous representative…

My order number is #W01005746133854. My order was set to deliver today. I've been calling customer service for the past 4 hours. Each time I've been told the order was on the truck. Before I called I checked the online status and it stated delivered and it was not. For four hours I was told repeatedly the item was being delivered and was not.

I have been a customer for years. I will never purchase through your company again.. This is a birthday present, not received I have never been treated with so lack of professionalism .

When I asked to speak to a supervisor I was told I couldn't. When I asked them to contact the local florist making the delivery, I was told it was out on the truck for delivery. At this juncture. I am cancelling the order and requesting a full refund. There were no…

Ordered flowers for my sister-in-law's birthday. Over charged for order took 3 tries to get it corrected. Flowers send with no card so she didn't know who they were from. A replacement order was sent, which I did not request, and am not going to pay for.

It also came without a card, but at least she knew who they were from. Many of the employees answering the home are difficult to understand. I know people are working from home but screaming children, barking dogs and crowing roosters should not be heard in the background.

After being a passport holder for years I've canceled my membership and will not be using this company again. This was thec3rd messed up order in 4 months.

I placed 2 orders for my Aunt's funeral and received an email the day of delivery stating that 1 order was out of stock and could not be completed. Shortly after, I received another email saying the second order could not be delivered.

I spoke with MULTIPLE representatives the night before, all who told me different things and I asked to speak with a supervisor 8 different times. All 8 representatives assured me that I would receive a call back within 10-15 minutes and I have YET to be called back.

So here I am, after paying over $500 for 2 arrangements, with NOTHING delivered.

Got called 3 times to verify an address that is valid and easily googled to verify. Two voicemails the persons English was so poor I had to play the msg 4 times and write down a variety of number combinations.

Received a 2 call for same thing called got hung up in twice the. Called asked for a supervisor o lols over 10 min surprise not one available. I ended up canceling the whole order as I had no confidence they would deliver asked for a cancellation confirmation and was told I would get an email. NEVER GOT ONE.

Got emails to rate customer service prior to that call but not one for the bad call. Never again.

I bought 2 dozen flowers for my gf and they came in dead. I asked for a refund and they only gave me half. Ridiculous!

Ordered sympathy flowers.. never received them.. they reordered and still receive the 2nd day what was ordered.. instead they left a torn note that goes on the flowered and some thrown together flowers in a vase.. nothing like what I ordered and paid for.

Customer service was nice but wouldn’t order from this company again. Issue never got solved ver disappointed in the product that was left.

Our flower arrangements is not what I thought I would get. I paid $129 + delivery fee and this isn’t right it isn’t full and it’s MORE green then flowers. I would like a refund I am really saddened that this was delivered as our sympathy flowers to my best friend who lost his mother.

Regina Haro

On 3/9/2021 I submitted and paid for an order for my elderly Aunt for her birthday. I was assured it would arrive the next day 3/10 the day o f her birthday. About 10;30 am I received a confirmation e-mail stating my order was being hand crafted and ready to be delivered.

At 6:00 pm my Aunt still hadnt received her birthday gift from me. I called and was told the order was on the way and that they had until 8:00pm to deliver it even though I explained she was elderly and 8:00 pm was too late.

Still I waited until 8:00 as I am now thoroughly angry that this order was taking so long. The person I spoke with was rude and unprofessional. As they tried to track my order I was directed to an "online chat" person who was even more rude and unprofessional than the phone personal, basically…

I order flowers on August 2nd, 2020, they didn't deliver the right flowers and they were a day late on top of it. I called and offer a replacement bouquet to be delivered on the 3rd. Today is the 6th of August and they still haven't delivered the flowers to my friend.

I have made call after call and I have been lied to over and over again. This is unacceptable and a disgrace. I will never ever use this service not recommend it to anybody. Horrible!

on August 3rd I attempted to purchase an item on line but my payment was rejected twice,I called custermer service and made my order with same debit card ($81.60). My card was charge ($81.60) on August 3rd and than again on August 4th and than was told I would not get the second charge back for another 3 days.I was informed that this is the way flowers handle their business.No not with my money,please expedite ASAP before I start bouncing checks. Order #2131803322

i ordered flowers sunday morning for my sister in law. the lady told me same day. as soon as we hung up she called me right back to tell me it would be monday, ok that was fine. she promised me by 9 am.

well they never arrived, i called at 11 am, and the person called the flower shop and in turn told me it was on the truck on the way. by 3 pm in the afternoon still nothing. i called back, i was told there was an accident on the road and it would be delivered but later.

then i find out it would be tuesday morning first thing. by this time i am very upset, because i am getting several different stories. 30 pm tuesday afternoon, and guess what, no card nothing. she got a clear vase, which i knew and like 7 flowers, really , nothing like i thought i ordered.

annie krieter in lake alfred…

Order delivered today roses most of them dead WOO455456072688 person was a home waiting delivery and they were left outside of their garage. Requesting a refund $86.90 or will dispute with American Express. First time ever using this company-and last.

Terrible Service....... On May 1,placed a mother’s day order (W00667697519080) product # 145673M. Confirmation was given delivery by May 8th. Spoke to my 93 year old mother to see if They were delivered. Called Service Dept to check on order and They stated they would be delivered sometime on May 10th Mother’s Day.

The flowers were never delivered that day either. Called Service Dept on May 11th and they stated They were sorry they didn’t know the florist they used was closed. Told my mother there was a problem with delivery and they should arrive in a few days.

Needless to say No Flowers,No Apology,

Received less than quality flowers. Talked to customer relations representative on 5/11/2020. Was told a new delivery would be received on 5/12/20. Today is 5/14/20 still have not received new delivery. Quaranteed original date date 5/7/2020.

I would strongly urge people not to use this service, send your loved one a gift card to some gas station that sells flowers. You will get three to four times the amount, they will be fresher, and you will see what your getting.

My son sent his mother flowers using this wretched service, they were sent on May 7. We don't know when fed x delivered, as they never rang the doorbell, just left them on the front porch. It was 104 here in AZ that day, the next day it was 102.

Like most people with a house, one rarely goes out the front door, why would you when the car in in the garage? It was only by chance that I happened to go out Sat evening to check on something that I saw the box.

Imagine what a bouquet of tulips looks like after two days in the heat. My wife tried calling that night,…

Ref. Order 209018240 :

I ordered some flowers and a box of chocolate on 5/9 for my friend as a Mother’s Day gift. I understand it wouldn’t be there until after the Mother’s Day after I was given the delivery date option of 5/11. I checked then with my friend on 5/12. She said no delivery has been received. So I sent my first email to 1800F: “Hi, It seems my order has not been delivered. What is the status? I have been on the phone waiting to talk to your rep for 40 minutes and still no one answers. “

I got an email response from a rep with 1800flower saying the vendor was in prep. I replied to her email back: “ I understand your point. However, the vendors should have informed me about unable to fulfill its promise. I was trying to talk to your rep and get an update, but my call was put…

This is my order W00667697484867 my flowers were set to deliver TODAY. I received a confirmation that my mom flowers were delivered on May 2md which is way earlier. 1800flowers claims it was delivered on the 2nd an some one name Sharon has received these flowers.

There isn't a Sharon on their street none of their neighbors is called Sharon. When I called on the 2nd I was told that the local florist will contact me for the mess up and correct my order. I waited I also follow through with a chat and email.

With no success at all. I even dressed the option for a call return since the hold time is more then 60 mins and I still didn't get my call return. I started calling local florist to see who delivered her flowers to do your job for you and have this mess correct and so far after for…

Received a bouquet of flowers from 1-800flowers on May 9th it was at my door at 7:30 am. It was a lovely surprise and I opened it up and it was a bouquet of pink and white tulips. It was from my daughter and family Linda Cooney3467 St. Mary's Rd, Lafayette, ca. 94549.

It was pretty but didn't look fresh. I put them in the vase with the flower powder and clipped the stems. But Nancy May Mother's Day evening they were not looking very good. Yesterday I changed the water, put the powder stuff in and removed several leaves that were looking yellow and flowers were fully open and looking limp.

Also clipped the stems again. Called since on the paper work it said if not completely satisfied contact 1-800 flowers. I was told when I called I would be on hold 2 hours. I didn't have time for that…

the flowers do not look like what I ordered broken not even developed yet no detaile embarrassed at the delivery not even enough flowers in the vase colors don't even match

My complaint is that my husband and I ordered MOTHER'S DAY flowers for both of our Mother's, one mother in FLORIDA and the other in MA (our state) paid extra for Saturday, May, 9th, deliveries to the respective places.

Saturday afternoon, while anxiously awaiting the deliveries to be made, I received a text message from FedEx, stating that the delivery was rescheduled for Monday, the day AFTER Mother's Day!

Upon receiving the message from FedEx, I immediately called the c/s number. I was lie, after lie, promising that the delivery would be made later, by 8 p.m. , Saturday night.

I waited for 8 to arrive, and no delivery, as "promised". I awakened the next morning, today, MOTHER'S DAY! Again, I get on the phone with c/s, I am being told how SORRY they are, and more lies about the…

received dozen of roses my son sent for mothers day and they were dead; Product Code 90925S Batch 11470

Was not happy with the service. The chat line is horrible 1800flowers can not find my order I have a tracking number stating that my delivery to my daughter was not delivered.

however 1800flowers has it as delivered. On hold for 40 minutes and still waiting. It saddens me due to this being my daughter's first Mother's day and My First grandchild that I am unable to see because of COVID-19. I made orders for flowers and fruit Bouquet.

the flowers were wilted and had to get a replacement. The other delivery has not arrived and no one to contact. Please help

My order was 3 days late. It was supposed to me a Male birthday they sent a mother's day balloon with no card. I tried canceling the order. I am unable to get my refund despite my emails before the order was sent to the recipient.

This is unacceptable I need my refund. Zero rating

I have placed about 10 orders in the last month. That obviously means nothing to this company as the system put the wrong street address but did put the right person and zip code. The chat is a robot that is no help.

I called was on hold for 1hr only to be put on hold 4 times about 20 minutes each time to be told you guys cant cancel my order nor can you change the address and I will not get a refund even though it was caught right after and I called immediately. Customer service mind you.

So when I said cancel and I'll reorder miraculously they could change the address only the mother day bouquet would not be delivered until the 12th then I said cancel it and he said no refund so I said online right now I can order it and I can have it delivered Friday, Sat, or sunday but as the…

I was on hold for an hour trying to cancel a Order no one ever came to the phone. Terrible wait time.

False advertising at its best. Not at all what it looks like at all. its a Scam. Will never order from 1800 flowers again. Spoke to customer service and unable to help. Pictures speak volumes on what is featured on your site and what was received.

I ordered one arrangement and and got another. The one I received was so ugly and not what I ordered. I called the next day and the customer service rep was so rude. He called me the wrong name six times.

When I corrected him he said “ok ya I got it”and continued to call me the wrong name. He proceeds to try to rush me off the phone after informing me I would receive a $20 credit in my email in two weeks with did not fix my problem at all.

Vincent was the worst customer service rep I have ever interacted with.

I was charged twice for a flower arrangement that I purchased.

The flowers need early and did not blossom I asked for a refund they promised me a replacement for the next day and did not deliverer. I was put on hold to find something and was hung up upon!!!

Should be zero stars. After not delivering flowers for my wife on Valentine’s Day, payed extra for, they tell me they will be delivered the next day. No flowers and after 45 mins on the phone with “Jen”. I can’t get what I ordered and I have to buy a smaller arrangement and pay for those.

Oh and they say they will handle shipping and handling, then turn around and charge me for it. Never will I use this worthless company again

Arrangement received was nothing like arrangement ordered. Paying over $100 for flowers you would think it would be right.

If I could give them negative stars I would. I spent about 100$ on flowers for my grandmas birthday, I paid extra to have them delivered today. They never came. I spent 2 hours on the phone talking to multiple people getting different answers.

But no one could ever say where my flowers were. They refused to give my money back for the flowers I never received. We had to call the bank and PAY to issue a stop payment. Save your time and money, find a better florist.

I recently brought flowers for a friend for her birthday and was very disappointed when she sent me picture of the arrangement and thanked me. I was embarrassed and horrified because that was nothing like the arrangement that I purchased from 1800flowers.

How can they falsely advertise and post a picture of the arrangement like that. It was like something I can purchase the flowers at a grocery store and put it together on my own. I am so upset because 1800flowers did nothing but offer me a discount on my next arrangement.

I want them to stand by the quality not try to get me to buy flowers again from them. I can only upload 1 picture, I have my purchase order picture if you all need it for proof if purchased

My name is CAROLINA LANFAIR. I request a PERSONAL PHONE CALL BACK FROM CORPORATE. My phone number is 619-548-8795.

I AM ABSOLUTELY LIVID AND FURIOUS.

I paid $71.25 for flower arrangement and balloon to be delivered to my daughter JOYA STREETER ON FRIDAY, JANUARY 24, 2020, and paid extra to have delivered between 9AM and 12NOON. ORDER WAS DELIVERED AT 3PM ON FRIDAY, JANUARY 24, 2020. TOTALLY UNACCEPTABLE, AND I WANT A FULL REFUND. RUINED MY BIRTHDAY SURPRISE. My order number is Order #: W00885452040502 Order Date: 1/22/2020, Order Details

Recipient Address Joya Streeter 6724 Derby Dr Apt G Gurnee, IL 60031

I called 1-800-FLOWERS AT 2:18PM PST AND SPOKE TO AN ASIAN LADY WHO IDENTIFIED HERSELF AS "EILEEN". I DIDN'T BELIEVE HER WHEN SHE SAID THIS NAME BECAUSE SHE HESITATED AND STUTTERED…

I ordered a fruit arrangement with balloons early on january 11,2020. It was, according to them to be delivered that same day. 5 days later, my order is still not delivered. I've called numerous times only to be put on hold and then they hang up.

I dont know where the fruits are but I was chsrged. Never again will i use this company.

I received my for ordering flowers I ordered $39.00 flowers I got my bill for the flowers &119.00 reason why?

On Monday, 12/9/2019, I ordered flowers, #W00825250033888, which were supposed to be delivered on 12/11. On Tuesday, 12/10, I received a call asking if the flowers could be changed because they couldn't full fill my order because the florist didn't have all of them.

I'd ordered 18 long stemmed roses. I agreed because I was guaranteed that the flowers would still arrive on 12/11. On 12/11 the flowers never arrived and was asked to let them make it right by sending flowers the next day, Thursday 12/12.

On 12/12 the flowers never arrived but I was informed that the flowers would be there by 8PM. 8:30 PM, No flowers. Between Monday and today, I've spoken to 3 supervisors and 4 to 6 1-800 staff members. Today, Friday, 12/13, I was given a new Order # 198172447, and again guaranteed that the…

I gave it a negative 10. I ordered the Christmas bouquet. Paid for the very best one you offered. What a joke. I could have gone to the dollar store and put together a better one fo $10. We paid $100 for the one we had delivered.

It was disgusting to say the very least. Do not waste your money we these people who could care less about customers.

I received a reclaimed mini trough with mixed succulents last week as a birthday gift from my son. I’m not sure if it was the fault of the packaging or the delivery process, but the package was sitting upside down and when opened, everything fell out on the floor.

Lost most of the dirt and the mini plants had all fallen out of the pots, some broken. I had a mess to clean up and a birthday gift I was not able to enjoy.

I am very disappointed in your company. I have used your company a few times before with no problem. I placed an order on 10/10/19, I was told the order would be shipped on 10/11/19, this was to a hospital.

I found out that morning of the 11th that my friend was leaving the hospital so I called 866-521-8030 to tell them of the change of address but before I gave the address, they said that they do not deliver in the area of the destination I had requested, so I said no problem, my friend is leaving the hospital so I gave another address, I was told that the balloon I ordered would not accompany the gift package I had ordered, no problem, therefore the gifts would be delivered on the 12th.

I called this morning to confirm my delivery and was told there was a problem that my gift would not…

if I could give it 0 stars I would-ordered flowers on 9/16 for my wife for my anniversary-when talking to the representative she quoted $59-told her couldn't afford that-she agreed to waive the delivery fee to bring the total to 43-agred to that price-a bill was sent to my e-mail for $43 and provided my debit card info to make the transaction-when I looked at my bank account later I was charged the $43 and a hold of $59 put on my account-NO one advised me of any hold being placed and

I did not authorize you to do so-when I called the billing rep told me it would take approximately 3-5 days to get my money back-have never ever been charged like this when ordering flowers anywhere else-If your company would have caused me to be overdrawn at my bank-there would be a lot more phone calls and…

You will more than likely do nothing about this! I have already spoken with one customer service person and a supervisor. The first person hung up on me and the supervisor was useless. On the pre-order I put I found out you did not supply a vase but was never told that during ordering.

I just got a picture of the flowers from the family of my daughter in law's grandmothers 101 yrs old passing. I was shocked when I got the picture. The original order was a bouquet of white roses and callolily flowers. Only white.

You decided to add another color flowers and other types of flowers and I don't see ANY WHITE CALLOLILYS AT ALL!!!!!!!!!!! Why do you lie to the customer. Why can't you send out the exact replication of what you show on your website.

If you cannot then you need to say so. This…

On May 8, I placed an on-line order to be delivered to my 99 year old aunt in a rehabilitation facility in Georgia. I asked that the order be delivered on May 10. On May 10 I received an email message indicating that the order had been attempted to be delivered but was not successful.

The message also indicated that 1800 flowers would continue to deliver the gift. Upon receipt of that email message, I contacted 1800 Flowers to find out why the gift was not delivered -- no reason was given. I then contacted relatives in Georgia to make sure the address, etc. were correct.

Everything was accurately provided to 1-800 Flowers at the time the order was placed on the 8th and confirmed by relatives on the 10th. I then contacted 1800Flowers and asked that they send the order to a residential…

2019 and cancelled it the same day. I received an email that order was successfully cancelled. It is now 05/14/2019. I still have not received money back on my card. I talked to the bank. I also had reordered flowers 05/09/2019 the next day.

My mother in law said she received an order on 05/10/2019 and 05/11/2019. That is what made me check into it on Sunday 05/12/2019. I have been getting the run around. I asked to speak to a supervisor. They would not transfer me to one.

When I called the billing department they said they would call me back. No call back. 11. I will definitely not reordering from you all again. I will report this.

I had placed an order with two items on May 1 in the morning. The two items were: My pet plant-cat treats and the popcorn factory smiley face 3 way tin. I received an email from 1800 flowers later that day saying that the popcorn tin is out of stock and to call 1800 flowers back.

I then received another email May 3rd saying that they cannot locate a florist in the area to deliver the cat pet plant and to call them. I then called 1800 flowers on May 4th and told the person I spoke with to CANCEL my entire order. S.

and the employees are working off a script. The agent confirmed that the entire order would be cancelled and that I would get a refund. On May 6th, I called back 1800 Flowers to confirm my order had been cancelled, and inquired when I would get a refund.

The agent told me in…

We received flowers for my father that passed away and there was no name as to where they came from. They were delivered a day late to the funeral home, so the funeral home arranged to bring them to us.

When I called the local florist that did the order they could not provide the name of the sender and told me to call 1-800-flowers. I did so and was on the phone for 45 minutes, disconnected once during this time and had to call back.

The call was routed to somewhere out of the US, could not understand the script reader and asked for a supervisor or to be transferred to US or US native speaker. Did not happen and he did not understand my request.

After finally getting him to understand what I was looking for he put me on hold, then disconnected me. I called back, got a woman who was also…