1800flowers.com

My ORDER #: W01005750842314 ORDER DATE: April 11, 2021 that was scheduled for delivery April 22 will now not be delivered until April 23 per an update I received from FEDEX. I placed this order in plenty enough time to have it delivered when I wanted it delivered.

This is the update from FEDEX received today: Scheduled delivery: Friday, April 23, 2021 by end of day IN TRANSIT Arrived at FedEx location FEDEX SMARTPOST SOUTHAVEN, MS GET STATUS UPDATES I would like an explanation for this delay. My name is Elaine LaCour, the recipient was Charlotte Schackai.

This is the 2nd issue I've had ordering from this company, and it probably is my last order.

I placed an order on 4/19/2021, order number 238957750. This was to be delivered on 4/20/2021 to Lisa Walker at Erlanger Hospital in Chattanooga, TN. 09. I called and spoke with a supervisor named Kevin (13281 employee number) and he said that one of the amounts was a hold.

But I informed him that I was charged 2 separate times. Once at 1:16pm on 4/19/202 and again at 2:13am on 4/20/2021. 09 would be refunded by the end of the day. As of 1:45pm 4/21/2021 I have not received a refund.

I did not say anything about the flowers because I thought they were still out for delivery. I called again at 6:53pm on 4/20/2021 and when I asked to speak with a supervisor,I was hung up on. I called back at 6:55pm and spoke with Jill.

I explained my problem with being. charged twice. While looking up…

On February 14, Valentines Day there were 13 ladies' that work in my Wife's office that received flowers form their husbands. My Wife was the only lady in the office that did not get any flower on Valentines day thanks to your inability to fulfill your PAID obligation.

This last Friday, April 16 was our Anniversary and AGAIN the flowers never made it out for delivery. I called your Customer Service Department which by the way SUCKS and they lie to you and all they could tell me was that they were sorry but couldn't give me a reason as to why my flowers were not delivered.

I have asked to speak to a Manager at least 6 times on Friday and Monday and all they do is put me on hold and then hang up on me after I have been holding for 20 minutes. One rep told me that her manager was with…

My last order was a HORRIBLE customer service experience . I could not believe it! I was patient. VERY. You SHOULD NOT place a representative that CANNOT SPELL, even after spelling it and repeating it over and over and over again.

His English and comprehension was not acceptable in my opinion for this type of job here. You as a company should know better. I am a Professional, a doctor, I told the young man that I cannot afford to send flowers to a Corporation with mis spellings and all.

It is Your fault as a Company. I was extremely patient, repeating and pronouncing letters and over and over. I was so disappointed when I read my message. Shameful! I could have done it myself , was specifically looking for blue and white, so I called.

I am telling you , that representative should NOT be…

81. The employee that took my order charged my account twice. I have called 3 times asking why my money hasn't been refunded, I'm told it takes 5-7 business days. Today is 4-16 the money is still in my account yet.

Needless to say I am not a happy camper over. I'm hoping this problem can be resolved quickly I don't have to wait another 5-7 business days. com

I ordered the small Fields Of Europe For Spring today April 13th, 2021, for $39.99. My total fee came to $61.40 due to a service charge of $17.98 plus tax.

Product# 161871S.

Why am I charged this enormous fee? What does it include so I can share my experience with those interested in your business?

I ordered flowers for a tribute and commemoration for my deceased mother's 100th birthday. The order was placed before noon on 4/13/21same day delivery. The order was never delivered. I never received an email or telephone call from 1800Flowers indicating that you could not deliver as promised. M.. No flowers! M.

a second representative told me that the local florist had not prepared my order, but it would be delivered by noon. I was not going to be home at noon. I cancelled the order and I will never use your service again! Order#5751100188

Ordered my Father that I just began a relationship with a Happy Birthday caramel apple on March 31st for his April 1st. Birthday and HE GOT IT APRIL 5th and I'm still battling a refund I requested on APRIL 3rd.

I have made a total of 3/4 calls, maybe even 5. How hard is it to REFUND a customer for BAD DELIVERY SERVICE!!!!!!

Greetings,

I ordered a bouquet (order#W01005750922268) on April 12, 2021 for delivery April 13, 2021 for my niece who was accepted into Medical School. I was contact by 1-800 flowers that the produce I ordered was not available and that I could substitute. I spoke with the representative on the phone, agreed on the order and she confirmed that it would be delivered that day (April 13th). The order was not delivered and I called 1800 flowers on April 14th (today) to follow up and I was told by Anthony, the 1800 flowers rep that the order could not be delivered because there were not florists in the delivery area. Here is my issue:

- I had to call to follow up that my order was not delivered. A customer service rep told me the day prior that it was confirmed and not one called me to say it…

Ordered an arrangement to be sent from local florist to my sister. Original arrangement was delivered, but it was not an arrangement. It was a big bunch of beautiful flowers crammed into a vase that was way too small. I called and complained and was offered a replacement which I accepted.

It never arrived, called again, offered to deliver again next day stating florist misunderstood, it never arrived. Offered another replacement, with guarantee it would be delivered from a different florist. Received e-mail confirmation of delivery, but it never arrived. Recipient checked everywhere on property, no chance of her not seeing it.

Tried live chat, and was cut off when I asked pointed question as to what and why replacement orders are not received. Feel the company needs to know this is…

First of all, while trying to order my flowers, I kept getting two different phone calls two different people, one was Joy one was Ann marie, it appeared that they were fighting over my order who would receive it that's what it seemed like I don't know if they work on commission. But that's what it seemed like.

Secondly they miss herd the address which was 1503 Surrey drive Santa Rosa California. She read it back to me today as 15103, because of this, the flowers missed my daughter's birthday, and I could not get a confirmation that they would be delivered today.

So ask to speak to a manager and was put on hold for half an hour before I hung up and decided to write an email. I have been a good customer to your company, but after this experience I become j skeptical of your service.

I…

It needs a 0 rating! Ordered a funeral arrangement for over $200 to be delivered the day before service for my sister who lived in a different state than me. Didn’t see that it was delivered so called and was told that the flowers were not available.

Talked and waited for about 45 min. To be told she would get back to me and would search for another provider. Never received call back and no action was taken for refund. This is horrible customer service and very upsetting during this difficult time!!!

The service was to be the following day and if they had got back to me I could have selected another arrangement. Instead it was just dropped. Will never use your service again and will be sure to tell all I know about your poor service.

I expect my refund to be processed immediately since…

I ordered an azalea bonsai, which looked beautiful and found it to be the perfect special plant. It was sent to my adopted daughter's birth mother for our daughter's memorial celebration. Our daughter was only 24 years old and passed unexpectedly.

It was delivered on day requested, but without the message that I had labored over. The plant is healthy, but without one bud. I thought it would have some that would be opening for the memorial. It made me terribly sad, as it was my way of adding something beautiful, for my daughter, especially since I could not travel to Connecticut for the event.

Disappointed does not even begin to describe how I felt, plus being embarrassed. I could have purchased a plant elsewhere, but wanted something that would be immediately appreciated for it's beauty.…

I ordered 3 items on 2/4/21. Valentines Day flowers arrived very late, dead and had been frozen. wreath ordered 2/4 to arrive 3/26, yes 50 days later still has not been received on 4/8. Ridiculous!!! Poor customer service and care.

I will tell everyone what happened and Never order from this company again.

I would give it a 0 out of 5. I order a next day delivery for my anniversary and was sent a confirmation that the item would be delivered in time. I get the tracking location to see if it's going to be delivered and it's in another state that's 6 plus hours away.

I call fed ex and they say they are waiting on a driver to drive the item to the location but it probably will not make it on the scheduled day. com and they said that they cant give me a full refund because it's already being shipped.

That is bad service and false advertisement of the item. If I couldn't get it delivered on the scheduled time I wouldn't have purchased it. Even if the item is with fed ex you can place a hold on the item and send it back to the company.

It's my anniversary and if the product cant ve delivered on…

I had sent the Loving Blooms Lenox Blue and White Sympathy arrangement to our co-worker. She did receive an arrangement but not with the lenox vase just a silver vase. I contacted your company at least 8 times and were told they were sorry and would replace the arrangement with the lenox vase and it would be delivered the next day.

235985220 236463006 236770217 236967970 237890479

Above are the order numbers I was given and was told a new delivery would be sent.

Last phone call was Friday April 2, 2021 was told sorry we thought you were lying and would send her the lenox piece. How do you tell a customer I was lying. The florist stated they sent the right vase how do you know they were not lying, We have a picture of if and it is not the correct vase.

This was sent from company which…

I ordered flowers two months ago and the flowers that I ordered for a funeral were no were near what I ordered. I tried again two weeks ago and ordered flowers for someone’s birthday that were supposed to be delivered TODAY!!

She told me that the florist couldn’t do it, the girl was very hard to understand. She told me that they would deliver some kind of flowers and give me 50% off!! Are you kidding me??? I told her to please send some kind of flowers , since they waited till the last minute, and not charge me anything!! She said no.

Now I’m left with no gift for someone’s birthday that I had ordered weeks ago. I will never use 1-800- flowers again!! Terrible customer service!!!! I am also going on every site that I can to let people know how horrible your company is!!

If I could of…

Ordered Flowers, tulips, for Easter, had them delivered 4/1, way before, but they have them shipped from Indiana, instead of local florists! Here it is, Tuesday 4/6 and FedEx still has not delivered them!!!

Never using 800 flowers again, much better companies that work local or take responsibility for their shipping vendors.

Ordered placed on 3/24/2021, delivery date was scheduled for 4/3/2021. I did not receive the product until 4/5/21, brownies/smashed and melted. I get no answers from you Company. WE've been on the phone with a John at your company and this John is arguing with my husband I'm going to contact the CEO of the company and he refuses to transfer us to a Supervisor.

Complaint filed with BBB Complaint filed with Attorney General's office - misleading/scam, false information on the website Complaint filed with BOA requesting refund

It's now 12 minutes and this John in you customer service still has us on HOLD!!

THIS HAS RUINED MY DAY!!! I spent nearly an hour with the online 'chat' and got NO WHERE! Then, I called the customer service number and got some guy from the Philippines who I couldn't understand. I am a Passport Member and spend a great deal of money with this company but over the past few months, have had orders late or never arrive.

I placed a number of orders last week and one in particular was supposed to be delivered on 04/03/2021 however I received a message that delivery was attempted but they were unable to deliver. This is completely ludicrous as the recipient was at the residence the entire day AND if delivery was attempted, the package could have been left at the door.

Trying to rectify this situation was one of the most frustrating experiences I've ever encountered.

Delivery of flowers for a birthday on Friday is still not delivered

Order 01005749575420. Was not delivered on 4/2 then when I called on 4/3 I was told, oh we can deliver it Monday, why would I want it sent after Easter? Very pissed about the service and I have used you for years.

INQUIRY ON Order: made on 3/29.2021 for Birthday Succulent and Spa Gift Box to be delivered to Ms. Dorothy Shadding 3/31; 5634 Gainor Road; Philadelphia, PA 19131 ITEM # MK00796 CONFIRMATION: W01005748750820

Attempts made VIA e-mail, chat box, telephone for response....Results, none...blocked from tracking item

I put an order for a friend who had a surgery. I picked her favorite flowers. I received a phone call hours after the order to let me know that the florist does not have the flowers available so I need to pick another bouquet. I did. totally different colors. The day after, same story letting me know I need to pick another bouquet. By that time I asked if they could at least upgrade the size of the order because of all the inconvenience. They said they cannot do that. My friends received a bouquet that really looked so skinny/ small that I did not think it was any of my picks.

Very disappointed! When you add shipping/taxes etc...it is very expensive for what it is.

Last time using 1800 flowers!

If I could give this company minus five stars I would. I used 1-800 Flowers before and the service was fine. This time I placed two orders. Order # 1 was for my friend's birthday. I ordered a fruit bouquet and a " Happy Birthday " balloon.

I asked to make a delivery before 5 pm. Fruits were mushy and the balloon said: " Happy Anniversary"................... Order #2 was for my daughters birthday . I ordered a dozen of chocolate covered strawberries and a birthday cake. I placed an order three weeks in advance.

Order was not delivered at all. My advice to anybody who is planning to use 1-800 Flowers DO NOT USE them. Save yourself the time , aggravation , money and finally humiliation.

My order is late. It was supposed to arrive by 8pm Nebraska time. It isn’t going to make it. Instead of resolving the issue now, Phoebe in customer service said I have to call back after it doesn’t show up to ask for a refund.

This was for my 73 year old husbands mother for her birthday. She waited all day for something that never showed up. No words to describe how angry and upset and dissatisfied/ disappointed our family is with 1800flowers. We will never use this company again and will spread the word to everyone we know to do the same.

I ordered an Easter Lily, and when it arrived the plant was covered in dirt and most of the blooms were broken off. They have not responded to me.

I ordered birthday flowers for my friend in Indiana on 3/18/2021 to be delivered 3/25/2021. I ordered product number 176258S. Order #W01005746963322. Beautiful yellow roses and yellow lilies and yellow daisies in a round glass bowl. What came was a disgusting opaque yellow Smiley face pot with a couple red roses pink impatiens and purple something.

It wasnt even close to the picture online. I called your customer service and was assured the correct order would arrive 3/26/2021. Nothing arrived. I have been calling every day for a week and yesterday 4/1/2021 I finally thought it would be taken care of.

I spoke to Athena Brioso in customer service and she said they would use a different florist and the correct bouquet would be delivered today, 4/2/2021. Today, I received a text and an…

I placed an order online 3/30 fora birthday arrangement delivery on 4/2. This morning on 4/1 I received a message stating the flowers couldn't be delivered before 4/2. I phon customer service to fund a resolution. The first rep I spoke to apologized, said she'd find an arrangement compatible and call me back for review before sending.

She called back but hung up before I could answer. I called customer service back and got a rep who again apologized but only offered a $20 credit on my next order. I asked to speak to a supervisor and was told there was not one who could complete the call.

I was put on hold over 10 min. I would like a return call with resolution before close of business plz

I am showing a charge for no product! 45 showing as pending on 3/29. Two problems here. One, that is not the amount of the order I tried to place. Two, I did not receive an order number from the agent, nor any confirm, let alone shipping notification and delivery notification.

I called on 3/30 when I looked and saw the charge. Your agent tried to resolve BUT the billing department could not find an order number so advised the agent I was the one that NEEDED to handle with the credit card company!

So I called again today, the supervisor and the billing cannot help the don’t see an order! What about this scenario makes sense? I told them I don’t have any order number, so they wash their hands of the situation.

I have wasted almost two hours between telephone calls, and STILL must be the…

Your company is double billing me. I had this discussion by phone with billing. Who stated it was an authorization hold. I checked with my bank Wells Fargo and filed a complaint, because they've authorized the payment to your company and you were paid; therefore it isn't lawful you to place an hold for payment.

You have continued this practice and I am greatly annoyed and disappointed with your financial business practice. You have stolen my funds for use for a few days without my consent. Sadly you've lost a customer and I will make sure I tell family and friends your devious practice. Disappointed Customer Etheria Johnson

If I could give a 0 I would because that how many flowers I got delivered 3 weeks after same day delivery. No notice that it wasn’t delivered just a phone call from family member that I forgot about there day. Sad and embarrassed

I ordered my fiance flowers for her birthday and they look nothing like the picture. Honestly it looks like they skimped on them. It doesn't even look like a bouquet. It looks sad... I was expecting a big smile on her face and she was not happy.

She said I shouldn't have wasted my money on these. I showed her the picture of what they were supposed to look like and she said it looks nothing like that and that she would've loved them if they were full like the photo and actually filled the vase like in the picture.

What a let down and a waste of money she was supposed to be happy on her birthday not let down disappointed and sad.

I was told that the flowers were to be delivered today and now they have no idea when

I placed an sympathy footwear order on the 3/24 to be delivered at the same day however no one communicated with me saying that the product was unavailable called and it was promised to be delivered the next day and again it wasn’t and no one communicated with me. I was called a liar and again it was promised by a supervisor that my order will be delivered the next day 3/26 no later the noon and here I’m 1 hour on the phone trying to revolve the issue and nothing I’m beyond frustrated with customer service.

I paid for the service and I don’t think I should be calling so get an update on my order.

The product offered in the website it is not the product it was delivered.

On Friday 3/19 I paid for a flower arrangement to be sent Saturday 3/20 to a friend in the hospital who had a baby. On Saturday night, 3/20 at 9pm I noticed it not delivered. I called their customer service and spoke to a rep who said local florists are rejecting orders to hospitals due to COVID.

She offered to have it sent Monday 3/22 to my friend's home address since the local florist was closed Sundays. Monday 3/22 comes and it's 9pm and again, order not delivered. I call customer service a 2nd time and am apologized to and informed that the 1st rep never updated the order to the residential address I gave.

This 2nd rep apologizes, takes the residential address again, and then promises it will be delivered Tuesday 3/23. Tuesday comes and 9pm rolls around and again, no delivery. I call a…

Poor quality poor product quality. Nowhere near what the picture has shown in your advertisement! This was a disappointment to to my sister and an embarrassment to me when I sent this as a birthday gift I am asking for full

On Friday, March 19 I placed Order #: W01005747123972. It was never delivered, nor could I contact anyone. Every call I made was disconnected on the receivers end. On Tuesday, March 23 I was finally able to reach someone through the online chat, a supposed $20 credit issued and a replacement order.

Apparently the florist didn't have all the flowers for the arrangement.

However, I still haven't received a $20 credit and someone had to call me for the replacement order. It was to be delivered today, Wednesday, March 24 and as of yet, 2:36 EST, it has not been. So in 6 days, after paying $78 for next day delivered bouquet, my order is STILL not resolved.

After placing my order I was told that I would receive an email confirmation. I never did. I talked to 2 other people who said that they would send a confirmation and never did. I renewed my passport and received horrible service.

I would like my passport refunded as I will not be giving you anymore of my business

I would give it a zero star if that’s a option. Order flower based on the picture, turned out the flowers were dry and dying. Looks nothing like their picture.

My name is Tammy Peterson. I ordered flowers on 3/20/2021. I received a text message an hour later saying the flowers were delivered. The flowers were not delivered so I called on 3/21/2021and they told me they were going to be there on 3/21/2021. Still no flowers.

I called on Monday 3/22/2021 and 30 minutes after speaking with your rep, the flowers were delivered. My first order number was W01005747255002 and she cancelled that order and I received another # 236953439. The flowers arrived and they were terrible looking.

The roses looked like they were dying or sitting in vehicle somewhere. My daughter is laying in a hospital bed not being able to move and all I wanted to do was brighten her day. I'm so disappointed in this company.

I would like a full refund and I will call a florist near…

I ordered a Birthday bouquet online then the next day received an email saying to call to resolve problem. They said they could not deliver to address so I canceled order but then they still charged me. I called back when I saw the charge to get a refund. I was refunded.

Now, a month later they delivered flowers and charged me. Terrible service!

I was lied to. Told order would be Delivered on 3/21. I was told I would recieve an email which I never did. When I called to confirm I was told my order could not be Delivered until 3/27 I spent the next 2 hours with another representative looking for item that can be delivered on 3/22.

When found I was told I purchased a passport, that was never offered to me from the first representative. When I called to make a formal complaint I found out that my order had the wrong address and my order was wrong.

After several request i was told i could not get a refund despite being lied to and mislead from the very start. I was then hung up on with no return call. This purchase was for a very special occasion.

My time or the amount of money i was spending was not taken into consideration. More…

I’m a loyal customer on March 15 my daughter-in-law had a miscarriage hours on March 17 in a teddy bear my order number W0061656903 I wanted the red roses in because my son was away he’s a truck driver I ordered a teddy bear same day delivery I was wonder why my daughter-in-law didn’t call me she never received a call back at night and I spoke to Jeanie the one that did my order I think it was Jennifer spoke to Jeanie and I spoke to Jon the first time I said i, they apologized and

said they will resend the order and that she will receive it the next day she never received the order call back I asked to speak to supervisor three times no supervisor I’ve been dealing with with flowers for the longest I could’ve called somebody else wasn’t about the money it was about the compassion in the…

WHAT A HASSLE THIS SITE IS! I tried to order a simple bouquet online for my girlfriend to celebrate her new job, and I ran into one problem after another!

First the online website wouldn't accept my Groupon voucher, then they wouldn't honor my 15% off promotion code the website itself offered me for signing up an account. Then, after hours of trying to process my order and tweaking it just right, the website crashed during the checkout process and I wasn't able to complete my order!

I tried to utilize customer service through the online chat, which failed because once I FINALLY got hold of a live agent, he ghosted me mid-conversation and failed to resolve my issue! Okay fine, so then I CALLED the customer service team to complete my order and resolve my issue.

They said they could not…

Ordered an arrangement for my moms birthday . What she received was not 113.00 worth of a delivered flower arrangement.

I ordered apparently a beautiful bouquet for my moms birthday. She was very unsatisfied with the order. I did order an XL bouquet and I received an SMALL bouquet. The vase was different in shape and color. The flowers weren't the same color.

My order was a complete disaster. I think this is the first and last time I would order from them.

Flowers late. Cost extra for same day delivery and still did Not get there until the day after. The flowers that got there did not exactly look like the flowers I ordered. Will never use this company again.

I’ve been charged 3 times for 1 order!!!!! And my card is being used for other purchases