1800flowers.com

Initially dissatisfied that I was charged for Passport annual membership, which I didn't request. Then when my Mother received her flowers; the order was incomplete lacking the chocolates that I was charged for in the invoice. Called customer service, received a call back and briefly talked to customer service representative...who put me on hold and then call was terminated(not terminated by me) I am totally dissatisfied, frustrated and perplexed by the service I've received

Spring Tulip & Iris Bqt w/Clear Gathering & Choc Item #: 100741SMDSV1CH29 Price: $66.99 Qty: 1

Customer Serviece is SO rude, it is so hard to talk to them as there's so much background noise. I repeated myself so many times and he had the audacity to tell me he can't understand me and I need to speak louder with an attitude in his voice..

When I was practically screaming into my phone. Do not do business with them. They're literally the worst.

I placed an order for Mother’s Day on may 3rd. Two different arrangements - one from me and one from my siblings. To be delivered two different days. They delivered TWO of the SAME EXACT arrangements-both of which look like crap AND misspelled the word children on the card. DO NOT USE THEM. It is a racket.

When you call with a problem you’re on hold for 45 minutes and they make up reasons why they can’t help - doing system maintenance, another agent is in the order and they cannot see it. Over $200 for NOTHING

I had flowers sent to my Mom for Mother's Day. The flowers were delivered, they were left in a glass vase on CONCRETE steps with no knock or even a ring of a door bell. When my Mom walked out of the house she noticed the fallen vase and that it was shattered, the flowers were scattered and ruined, and my note was put onto a Happy Birthday card.

Furious is not even a strong enough word to describe my feelings about this. I have been on hold for over an hour with customer service and honestly have no idea if they will ever answer. I would not recommend this website to anyone!

I placed the order on 05/04 with a delivery for 05/05 between 0800 -2100 hrs. However the delivery was made today instead on 05/06 which is unacceptable. The birthday balloon was deflated and was pretty flat. This is completely unacceptable service and I would therefore request a refund. Order #: W01005756631250 Order Date: 5/4/2021

Recipient Address Laura Sanchez 6225 Sw Kendale Lakes Circle Unit D-158 Miami, FL 33183

I placed an order for flowers to be delivered for Mother's Day. As I was completing the payment section my phone automatically changed the recipient address to the same address as billing. I noticed it immediately after the order was placed.

I went to the order and attempted to edit. The system was denying any changes to the order. Then, I contacted customer support through chat. I continue to ask for the order to be edited and correct address be added.

I ended up speaking to 3 different agents due to being cut off and disconnected. The order was placed more than 48 hours prior to delivery date but I was being told that they couldn't change or edit the address.

That's when they proceeded to tell me that particular item was not available in that area although I picked the arrangement…

I received the Juniper Bonsai as a gift. Looked beautiful when my friends delivered it. It immediately started looking bad and died less than 2 months later. I called customer service, first of all, the guy barely understood English. He attempted to look up the only 2 names it could have been under, but could not locate.

00 plant as a gift from them that I cannot get replaced. No way a juniper (I also do landscape work) should die at all, much less that quick. I just want you to replace this plant, as you should - instead of telling me "Sorry, nothing we can do".

I offered to send pictures of the plant and the booklet that came with it. Please help. net. My step son will be devastated to know it died so quickly.

Received flowers which 3 were dead on arrival. Two roses are wilted.

I ordered flowers yesterday for Mother’s Day.

First of all it took over a 1/2 hr to order them which is ridiculous! 19. I want one of those charges back in my account immediately, no excuses. Was on phone with billing and they told me 3-7 days to get $ back I my account. That is unacceptable!

Furthermore I should receive a credit for the inconvenience for me trying to resolve this issue through no fault of my own. Kerry Jackson 2398214036

Ok. The flowers I ordered for my mother should’ve been here by yesterday. 10 back ASAP! I feel like y’all just took my money, honestly.

I ordered flowers, teddy bear and balloons for my fiancé for anniversary gift. The order came yesterday and the flowers were so old and dull looking it look like they was for a funeral. Mind u I didn’t get the flowers they delivered a candle.

I was so furious while I was at at work I had to take a break and call them.

Finally when I get somebody on the phone I can’t hardly understand shit she saying so it’s making me even more madder. As I explain wats going on she tell me she going to give me half of my money back.

I’m furious, I’m like naw I want all my money back because I didn’t get nothing I ordered. While I’m talking to her the phone hang up. In the meantime I’m trying to call back no answer and no one called me back.

I wasn’t able to get back in touch with another customer…

Ordered 24 Kaliascope Roses with vase for my Mother's Birthday and Mother's Day Gift to be delivered the day(5/4) before her Birthday(5/5), roses arrived on the date ordered for but the condition of the roses were horrible. She received a box of stems and pile of dried petals.

She sent pictures and I contacted customer service 3 phones, 2 customer service reps and 2 hrs of explaining the importance of the order, the condition of roses and the expressed desire to either have roses replaced by local florist before week was out for same amount originally paid or refund full total amount immediately so I could contact local florist.

ok not problem and a $20 pass would be given. Only to receive email that roses were shipped from Texas not from florist in mother's city and state. They were…

I ordered flowers they never got there. When i called 1800 flowers they kept fiving me the run around. 00 for nothing a week later still no delivery. Several customer service reps later still no answers. Im on with one now all i can hear is dogs and kids in the background. They are not replying. So frustrated and upset.

They said they would deliver from their hub sent flowers but didnt put a full address . When fwd ex contacted them they said to destroy the package. I call 1800 flowers on hold for 45 min again and someone picked up.

They did not answer i can hear their dogs and kids in the back ground. And them yelling in another language. So far 20 min. Really this is service. I want my money back. I feel they should pay me!!! Mary frazier 9183488140

I spoke with 2 agents to have the order I placed canceled to my daughter in-law because the baby passed away after only 48 hours. I was pretty much dismissed by the first person, who promised a supervisor would call me back, but never did!

I called a second time and Irish went through the motions and promised the order was canceled! I just received a shipping confirmation to, yes my daughter in-law that lost her first born baby to complications! What kind of company are you running that has no compassion?

Don't you advertise that you make people happy? This is sick and sadistic to do to someone! I will NEVER use your company and will advise people of this situation and to NEVER use your company! You have no idea how outraged I am at this point!

There is no sense to call tonight because…

I had ordered my bouquet of tulips to be delivered to my mom’s house for mother’s day on Friday. No one is home until then, so I had chose this date for a reason. I had noted that Thursday would be ok, but Friday was really preferable because she’d be getting back into town that day.

The flowers I had ordered were delivered today, on Wednesday. Now the flowers will be sitting out and will probably be dead by the time she receives them. Nothing says Happy Mother’s Day like a dead bouquet of tulips on your doorstep.

At least they were delivered, which is better than most other people can say.

Anniversary flowers were late

I ordered flowers for my mom for mother's day. Was supposed to receive today 5/5/21 they say delivered yet my mother doesn't have her flowers. She has ring doorbell and cameras. No delivery truck pulled up. Waited an hour on the phone, then spoke to an agent online he arranged a new delivery, yet when I look the flowers I paid for are not what's was being delivered.

I paid a lot of money for that arrangement. I yet again speak to another online rep who clearly doesn't understand what I'm telling her, at that point I'm irritated and just want my money back. She says I can give you partial refund, why should I get half of my money back??

Especially, when the driver was incompetent and probably dropped it to a different address? Ridiculous. Will never ever do business with this company. So…

Terrible customer service! Outsourced, English is very poor as all I understood was how sorry they are. With them and FedEx all I get are lies and no product. Will never use them again!

Welp here it is 830 supposed to be delivered by 8 o’clock my fathers been sitting home all day to get this because it was supposed to be delivered today in between the hours of 9 AM and 8 PM when in transit at 7:13 this morning still didn’t get there not impressed with this company and I want to refund you can tell the driver to keep the damn plant I’ll order it from someplace else I want a refund I don’t want this anymore figure out how you’re going to do it

Waited on line talking for 46 minutes. Still not sure what is happening. Plant/flowers sent falling apart. Could not get through to talk to some one. Very disappointed. Poor service.

I ordered flowers as a birthday gift half of the bunch was dying the other half didn't Bloom. Unacceptable and disappointing from reputable company. I am sorry that I didn't use a local florist.

I ordered online flowers for my wife which I choose Friday may 7/2021 as the delivery date , way before Mother’s Day, well I realized I put recipient as myself instead of my wife name because they were going to her job, I called 1800 flowers and after being out on hold 4 -5 times they said because I was changing recipient name that the flowers would be delivered on may 11, that’s crazy, just because I got recipient name wrong!

The only reason I choose 1800 flowers is because my favorite radio station and trust me I’m goin to be calling them and tell them about this, I WILL NEVER EVER ORDER FLOWERS FROM 1800 flowers AGAIN and I mean that

Not sure where these flowers come from but considering I got a message at 7:13 this morning that my flowers were in transit and they’re still not there yet I wonder what they’re going to look like when they get there tried to call customer service pressed one so I can get a call back that was an hour and a half ago enough to where I called back to see if I can get through faster nope on hold the whole time and

the message that you guys have where press one If you want to call back press two if you wanna stay on hold will you could stop repeating that message and making people hit to every time it’s ridiculous I’ll probably never ever order flowers from here again because it being in transit from 713 this morning until the time now is 501 is a real long time

I placed an order on April 24, 2021, and it was canceled due to the local florist couldn't place the order; # W01005752716912. I received a call pertaining to this matter, I was told I can place another order and I will receive a$20 credit.

While I placed the order the agent realizes I couldn't use the credit of $20 because it had to be emailed back to me. The agent and the supervisors assured me that when I get the credit of $20, I can call back and request a refund on order # 239370329.

I called 800-flowers and spoke to 2 agents today and they both advised me that I can only use the $20 credit on a further order. I was not told that and I am very displeased with the customer service.

I am requesting my $20 credit because I WILL NOT BE ORDERING FROM 800-FLOWERS AND MORE. I requested…

This company advertised a mothers day promotion for $30 and when I called they said that was no longer available and it was now $54 because the demand was so high. Bait and switch. S. and provided no assistance. I will never do business with this company or trust any advertising they do.

38103. My name is KATHERINE WINN address 6508 Highpoint Cove. I noticed on my Email May 3,2021 they had me as the recipient instead of Tamarian Carter so I called the 1800 flowers nu. and spoke to Rena and she said she would correct the mistake and contact the florist.

Then I called 1800 716-4851 and to a representative named Robertson and was still denied to speak to a supervisor. The flowers should have went to my Granddaughter in Memphis,TN. I have ask for refund and I would still like for a supervisor to call me.

I am hurt my Granddaughter earned her white coat as a pharmacist in medical school and this was going to be her reward. The order Number was W0061680283. I don’t know where Willow Tree Good Keepsake went. Thank You.

I ordered my mom for her birthday the vibrant birthday cake bouquet and a balloon and I did not even get the balloon with purchase at all and the birthday cake bouquet looked hideous! I would definitely like a refund on my purchase!

Flowers were supposed to be deliver today May 4,2021 to Rick Lara at 5771Castle drive Huntington Beach Ca . My confirmation #was 240005147 I called more than 4 times to make sure of the address delivery date and why I haven’t received a confirmation # well all your customer service agents are so incompetent.

Call again to make sure and the sent the flowers to the wrong address. Now you tell me. They gave me a new customer confirmation # and they said the delivery date will be May 6, 2021 to the correct address 5771Castle Dr Huntington Beach, new Confirmation #240779395 still have not received a confirmation email.

I think you need to do something about it I am very upset. My emai angelicapita1@yahoocom My phone #919092729555 my name Angelica Escobar.

I got double billed and the call was handled by a person who spoke very little english I really hope the flowers look nice to make up for customer service

I placed several orders for Mother's Day. I recieved no tracking on any of the orders. I called the customer service number and was told that I needed to go online with my order number for tracking. Not sure what kind of business running this is.

If you spend money, tracking for that order should be provided. The customer service rep was short and rude. I asked to speak to a manager. Exact words "I will not be transferring this call unless I know the exact reason you want to speak to a supervisor" Out of frustration I hung up and called back so I can speak to someone else.

I asked for a manager. This representative informed me that her supervisor was unavailable and would schedule a time later to call me back. Unacceptable. I placed 4 orders. 53. If this company has no time to speak to…

Order placed on 26 April 2021 for delivery for the 5 May Spent international call over an hour for to place my order No confirmation sent to the sender and payment taken for the order Sent them reminders via text/email and requested to speak to someone if they could call back but no call backs from them made Final sent them last email to reimburse my payment and will never order from them Very unprofessional service What attachments do you want - this was a phone call order as online was not working

Most ridiculous experience Ive ever had over the last two days. Took 58 minutes, on the phone, to change a phone number, and took over an hour to confirm everything. Then, I was asked if I would like to pay for a membership for free shipping annually. I concurred, and I was charged and the subscription is invalid. So, they took my money and I get nothing in return.

This is by far the worst customer service I have ever experienced. DO NOT SIGN UP FOR ANY PROMOTIONS. They outsource their customer service to different countries. These people have absolutely no idea what they are doing. Very poorly executed, zero interest in the customer, and an absolute disaster on all ends customer service. If you have a problem, you are left to fix it, and they still get your money.

I ordered two gifts I needed to cancel one but was told I could not. It was less than five minutes from ordering to trying to cancel. Was told several times I could not cancel until I pushed back then what do you know it’s cancelled.

I was going to just cancel the one mistake order but because y’all were trying to manipulate me into thinking there’s no way I could cancel an order I decided to cancel both instead of just the one. I have screen shots of the text and I will never order from you again.

What a dishonest way to run a business!

I placed an order on 4/27 to be delivered on 4/28. When I checked on the delivery status it said it would be delivered on May 5, ONE DAY AFTER MY MOTHERS 93RD BIRTHDAY ( MAY 4TH ). I called and they apologized and said it would be delivered on 4/29.

On May 2 I got an email stating it was on time and would be delivered on May 5th. I am furious, I will never use this lousy company again. I WANT MY MONEY BACK.

My husband ordered a dozen long-stemmed, red roses for our anniversary and even though the arrangement looked very nice upon arrival, the roses started drooping within 48 hours. I always cut a bit off the stems of fresh flowers within a couple days of receipt and every couple days thereafter, but when I did that with this bouquet, they were already starting to wilt.

I would recommend that your company not do business with Lennon's Flowers of Latham, NY. The quality of their flowers is unacceptable.

Placed an order on 4-23-21 for a delivery date of 4-30-21. I received a call late 4-30-21 but before the end of the delivery time frame window stating that the order would not be delivered until the next day. This was for a birthday gift and made it impossible to change plans at the lat minute.

I called customer service for a refund and was told that I would receive 50% off if I accepted the late delivery and was also told that delivery would be made between 9 am and 10 am on 5-1-21. As of the time I am making this complaint 5:36 pm CST, the delivery has still not been made.

I called customer service again and there is still no explanation given and I am told I have to wait until the 8 pm CST window. If there was a delay yesterday that prevented delivery even before the 8 pm window, I…

After I placed my order and chose free shipping they charged me $14.99 for shipping

I sent flowers to my best friend this week to celebrate her pregnancy, and she sent me a picture of what arrived and they are HIDEOUS. They charged me $78 for the most wilted, browned, disgusting flowers. This is the biggest disappointment/scam I’ve ever experienced.

I paid out the nose for this flowers, and what arrived resembled a rotting bouquet left over from Giant food store. I want a damn refund.

Ordered my wife of 30 years a birthday arrangement and she likes yellow roses, and since I was going to away ,in the largest size thinking it would make her smile but when she got it from a local florist they used, the flower size was in my opinion small.

She sent me a picture of them and couldn't believe that's what I paid for and only 4 roses in it definitely not worth the money!! Not using this company again!

(#2). I ordered an arrangement NOT loose flowers. Called to complain and was assured beautiful arrangement (#3). would be sent. Received (#4). I am so upset and embarrassed that my sister-in-law received such an awful arrangement. NEVER AGAIN.

Ordered flowers for my wife's birthday and they are still not here two days later. Placed order on 4/25 for delivery on 4/28, filed dispute with CC company.

Ordered flower to be delivered a week and a half early. Unfortunately, they were not delivered on time. Each time I called 1800 flowers, long holds and a run around that flowers are being delivered. Issue: I am at the delivery address. No delivery by 8pm.

At 8pm, Catherine customer service representative still insisted that the flowers were being delivered. Put on another long hold! Then hung up on! Never will I use this service again!

He was working from home with very noisy children and instead of honoring my request to remove 1 order kept offering me 15% then 20% discounts to keep my money. I called back and someone picked up but didn't speak.

I called back and asked for a supervisor and was told noone was available and couldn't call me back. Hoping my order was fixed and I'm only charged once and that I get my refund quickly. Order #: W01005754060060

it was delivered on April 28th. I have never had a complaint with ya'll ever and I use 1-800-flowers all the time. my son face timed me when it came, it was in a box. the candy was melted! there were no pears or oranges half the stuff was not in that basket!!!!

My son is a Marine!!!!!! and means the world to me! and for ya'll to send him that really ticks me off. this has nothing to do with the girl who I placed the order with, she was very helpful,

Lied took my money nothing like picture. 6 days of HELL TRYING TO GET THE RIGHT FLOWERS $183.00 WORTH HORRIBLE SERVICE LIE AND LIE

They delivered the wrong bouquet with the wrong vase which was half the price of the bouquet that I ordered although they charged me the price of the more expensive bouquet. It did not look anything like the one that I ordered and when I called to complain they said they ll reliever the correct bouquet and they redelivered after 2 days again the wrong and the cheaper bouquet that looked exactly like the first one which was wrong too.

I am very disappointed and I did not even call again. Totally different flowers and Totally different vase.

I ordered flowers Monday 9am for same day delivery for a death in the family and they called me at 3pm and said they couldn’t do it but would ship next day(Tuesday) different flowers and refunded my money. called and they said not til Thursday.

I asked if they could do same day local florist (as they advertise) it is only 10am and they said no. They are not willing to do anything else to make this right. won’t speak with me. Ordered Monday same day supposed to arrive Thursday?! Unacceptable!!!!!!

Please contact me. It’s too much to type about my experience

I placed an order 238848211 on 4/17/21 over the phone. 48 for this order. After 2 long unsuccessful phone calls to the outsourced billing department I have yet to receive my credit back to my Visa card. I find this totally unacceptable.

The first call to get my credit I was told that the card would be credited in 2-4 business days. No credit was issued after 5 days. On my next call I was told I would have to wait another 7 days.

This charge should be refunded IMMEDIATELY. What is the problem? Next step will be a complaint filed with BBB.

My foowers to my daughter in oaw arrived broken. Really after 88.00..this is the second time in aa many orders that it uas shown up wrong. I have a picture to prove it..UGH