1800flowers.com

My daughter sent me a plant for mothers day. The box it arrived in was smashed and had dirt and plant leaves inside. The wooden bloom box it came in was broke. email me and I will figure out how to enclose these pics they are in my gallery not in a file. its mothers day tomorrow.

99 with floral foam inside of a small round vase that said, "Happy Mother's Day" on it. 99 to be placed inside the bouquet. The pick up date was Friday May 7, 2021. When the arrangement was picked up today, it had a big balloon instead of the small balloon I ordered and I had to correct that.

When I returned home and unwrapped the arrangement, I noticed that it did not have the small round vase like I ordered. Instead, there was a square wood like container and I immediately called to report this error. I was informed that the company headquarter office ran out of the Happy Mother's Day vase and they had to substitute.

I was not notified of this change nor do I agree with this substitution. I am completely dissatisfied with the floral arrangement I received from 1800flowers. Thank you…

It should be a negative number for this rating! I ordered flowers for Mother's day a couple days early with a choice of either weekend day delivery.and received a confirmation email. The following day, I received an email saying they had "attempted to call me" because they couldn't fulfill my order. So they lied to start with because they did not attempt to call,.so I responded with an email to cancel my order and asked for an immediate refund of my money. I also specifically stated NOT to call me, to just process the refund.

About three hours later, I received a phone call from them, saying they had received my email and my order would be delivered on Tuesday. I said absolutely not, I wanted my money back. The person kept offering me more discounts, asked if there was another recipient I…

I spent $133 for my mothers flowers and a little gift i received completely different flowers & a smaller bouquet then what I purchased . I called customer service they said they can only give me back 50% refund .

I informed them that i didn’t get half of what i ordered so j would like to speak to a manager . I get transferred to someone he proceeds to tell me the same thing then said he will have a manager call me back ( which doesn’t make sense because i had already requested to speak with a manager .

I asked him to confirm my number he has on file which he COMPLETELY gives me someone else’s phone number and email thats not mine meaning he doesn’t even have my information . I waited all day and havent received a call from a manager or gotten any refund from a mistake on the company .…

Took my money. Sent no flowers. Filing police report.

Wilted flowers in the bouquet. See photo.

I am the recipient not the purchaser. Item information below: Tracking No: 5037 2713 7020 Produce Code: 160557SMDSV2 Internal PO: 0240883132 Batch No: 68908

I believe the sender should receive a refund or credit.

Karen Tabacco 209-480-3995

This was the worse experience I have EVER had. I would not give this a 1-5 rating it was more like a 0 minus -5. I ordered mother's day flowers and received a call the same day that I ordered.

Called the # back was on hold for 15 minutes and decided to have the call back option. No call return. Went on line with my order confirmation and did the chat. I was told I could not cancel because my order was already to ship.

I began to explain and was told I needed to wait for someone else. The other agent asked why cancel just re-route to someone else. 2 hours later I finally got an email that this order was canceled. May e if CS would stay on shore there could be a more rapid response .

I do believe their tactics to ignore you for long periods of time was to get most people to just let it go…

My son Kasey Westbrook had you all send me flowers for Mother’s Day. I received them this morning. The flowers are already wilting. They look like cheap walmart flowers. I’m very disappointed.

Placed a order for Mothers Day, took the time to choose flowers that would be delivered by a florist as the shipped ones are always ugly! Well 1800 flowers took it upon themselves to change my order to fed ex delivery being a local florist could not deliver!

I was never contacted to approve this! They arrived a day later than I was promised to boot! Can’t wrap my head around how a company thinks it’s OK to make this decision for their customers! What my mother received was a half ass bouquet definitely not the $80 one I ordered!

Called customer service and all they would say is there’s nothing they can do about it now?!? Really??? How about refunding my $$? You can be sure I’ll never order from this shady company again!! And, I’ll let all my 1000’s of friends know about this!!!

I received flowers from my daughter and son-in-law yesterday from your company. It was so disappointing to see what was in the very nice box that it bouquet was delivered in. This was delivered by Fedex and my husband took delivery personally, so this was not sitting outside in the 90 degree heat.

In viewing the bouquet in the box I saw that the flowers were all bent over to one side as if they had been standing upside down. When I picked the bouquet up there were leaves of mostly green slime as if they had been heated for a period of time beyond their tolerance level.

I was heartbroken to see the shape that this bouquet was in. I did the best I could to save the unbroken flowers and those that were not falling apart from the extreme heat they experienced. I don't want to tell my kids…

I place my order on Wednesday May 5 2021. I didn't received an email to tell me the details of my order or my tracking number. When I go the website and click on my orders it says that I dont have any recent orders.

They still charged me 175 dollars. It even shows up in my bank account. I called costumer service but they just hold me in line because they are busy. i just want someone to help me with this because I will also like to update my order.

My son sent me flowers for Mother’s Day on Wednesday May 5. 36 roses, wrapped in 2 packages 18 roses in each package , 1 large box. It’s now 3 days later and 1 of the packages of roses are gorgeous and the other is not blooming and the petals are turning brown.

So why you ordered that chocolate dipped fortune cookie and it was sent to my mom's house all broken up very disappointed it said it was going to be packed so it would not break

I placed an order Tuesday May 4th. with a delivery date of May 5th. The order wasn't delivered Wednesday. I called Thursday and was told it was on the delivery truck and it would be delivered by 8pm Thursday the 6th. It didn't. Friday, still nothing.

I called today, spent almost an hour on the phone before being disconnected. I called back. Another long hold. They tried to tell me that the order was delivered Wednesday, even tho I called Thursday?!?

Finally was told they would resend order only to find out its no longer available. So now supposedly a different arrangement will be delivered today... not happy that it won't be the same arrangement. I asked to speak to a supervisor a few times only to be told that" i was speaking to the correct person ".

Also the new tracking number is not…

The tulip bouquet arrived and 3/4 leaves were broken and after 2 days many of the tulips are drooping. I tried to contact the company ,but unable to get through. It is very frustrating . My tracking #--5037 1881 1746 Product # 147121S Batch # 85016 Internal PO #9240696812. My son ordered these from Brentwood, Tn.--for Mother's Day!

My name--Irene Giggie 55 Hill RD. Apt. 510 Belmont, Ma 002478 I hope you would replace the original tulips. Thank yoy.

Ordered flowers for Mother’s Day. I received an email saying item was delivered. I was at delivery address when I received email saying delivered. Nothing arrived. I called customer service line for 5 hours. Yes 5 hours same menu screen.

00 future credit, 50% off current orient an delivery date May 11th. I replied Mother’s Day is the 9 th how does that help. Seriously. I tried telling them to get a supervisor for me an I got I can’t connect you an the best answer they’ll just give you same answer we did.

Seriously 7:45 pm at night until 2:30am in morning dealing with their service line. Then I get how can we fix this many times over. I said don’t want future credit or discount just want money on card put back next day not 1,2 3 weeks later.

Finally talking to supervisor she tells me I…

I purchased a personalized heart shape clock that had to be replaced. I was charged for both on my Master Card. Now 1800 Flowers want take my calls.

Order #: W01005752833284 Order was delivered today, 05/07/2021, by FedEx. The bottom of the vase was completely broken out. I was shocked to find out that FedEx delivered the flowers IN A BOX. THAT'S NOT SPECIAL!! What happened to the local florists who would deliver a big beautiful bouquet of fresh flowers??

That's just you, 1800flowers, trying to keep the money for yourselves at the customers expense. I can get flowers delivered in a box from other websites for a much cheaper cost if that's what I wanted, to be cheap. It did not specify that when i was purchasing my flowers.

You had a good thing, now you're no better than any other online or 1-800 florist. You have embarrassed me and i feel cheated. I want my money back!! Then i tried to file a complaint on your website only to be held…

One order was delivered a week and a half late the other a week late without the Mother’s Day vase. One was for Valentine’s and the other was Mother’s Day. Both orders were scheduled to be delivery day before each holiday and this company still didn’t make it by the actually date. Horrible customer service.

The second time I was lied to told I would get a full refund but it was only partially. The original order had a special vase but the redelivery has just a clear vase. But this is supposed to be acceptable

Different order was delivered instead of what I payed for I got the run around for two days I wanted it sent for Mother’s Day and instead they wanted to send it two days after Mother’s Day I asked for my full refund back they wanted to send half of my money if I don’t get my full refund back I’m going to the news media and complain about 1-800 flowers from a dissatisfied customer.these are the flowers I ordered but got something else instead

I placed two orders and I got an email same day saying order has been delivered and that was false , I never got the orders and now I’m being charged almost $200 in flowers

Paid over $100 for a mother's day arrangement, my mother received 2 bunches of flowers wrapped in plastic in a vase. 99 bunches of flowers, not placed in the vase nice a arranged but literally 2 plastic wrapped bunches of flowers that were definitely not anything like I ordered.

Extremely disappointed I will never ever use 100 flowers again. Oh yeah it was supposed to be there today. But nothing no delivery. so that's over $200 wasted. Thanks guys keep up the crappie work.

I order the 3 day mothers day package and it was supposed to be delivered on May6th, May 7th, and may8th and the package for May 6th was recieved but the package on May 7th was not, customer service kept saying they have till 8pm to make the delivery but I was talking to them at 9pm central time the lady on the phone was a foreign and couldn't get that it was past 8pm, i spent over 100.00 to surprise my mom with gifts for 3 days and now that want happen.

Wish I could give it a 0. Flowers were left in the sun next to our mailbox 100 feet away and not in view of the house for don't know how long. No one notified us of the delivery. By the time we found the flowers most of them were wilted and dead.

Tried calling customer service and was on interminable hold. Live chat person didn't seem to understand what was going on. Horrible experience altogether.

I got a gift of 2. Bonsais from my Son Michel Kayyal The small one the blooms were dry The second one the bigger one I received the corners of the pot are broken. Your help is appreciated.

Thank you.

I ordered Mother’s Day flowers for my mom and step mom. They delivered dead flowers. A lot of wasted money and disappointed moms

Flowers from my son arrived today in deplorable condition. Broken flowers (tulips) mold, brown stems and leaves.

My son deserves a full refund. Keep your flowers.

Happy Mother's Day.

Bertie Sargis bsarg

I placed an order on Monday 3rd May for a get well basket to be delivered on May 5th to date it has yet to be delivered , I talked to 2 customer service reps neither could help me and both very difficult to understand , , neither could get in touch with florist and to date nothing has been resolved , I want to know what my options are at this point I paid good money and I have nothing to show for it , very disappointed , I would like a full refund or a bouquet to be delivered for full amount and above for the inconvenience . Recipient is Amanda Baks , 671 Skyline Dr , Gatlinburg Tn 37738 .

I would appreciate a response since I have yet to hear back from several phone also and emails .

Placed 2 orders for my mother birthday and Mother’s Day. I am requesting a full refund. 99 + delivery cost ) arrived with all green stems physical are detached from the rose stem leaving only the rose duds- extremely unacceptable. 29) never arrived.

One of the customer reps contacted me regarding the tulip delivery the day of arrival just notifying me the order will mot be delivered. Why wait until the delivery date to inform customers??? This is unacceptable. Then proceeded to demand they’re replace my order for a $20 order which is ridiculous!!.

9377) doesn’t offer someone actually speaking to customers. There’s a recording that holds customers on the phone for countless hours without anyone helping customers address issues. This is the reason I am filing this complaint and hopefully…

This company sucks. I pay for a certain day for delivery and they changed the delivery date. They are scums and I will never order from them again. I still haven’t got the flowers

called the 800# spoke with a rep in the Philippines, there was a tremendous language barrier it was extremely frustrating for me even though the rep was trying hard to get the order right, needless to say the order was totally botched and not even delivered. This is a company issue not the reps fault they were trying, after several phone calls, it should not be this frustrating and difficult to order flowers. My experience with 1-800-flowers has been so terrible ( I am a repeat customer for yrs) that I will never use 1-800-flowers again.

When flowers arrived, two blooms were dead having been pinched off by the plastic tubes.

I am requesting refund or new flowers. The flowers we received looks horrible and nothing close to picture. Its embarrassing as it was sent to mother for mother's day.

I have called for four days in a row. No one has answered my calls nor returned my calls. I spent over 200 dollars on multiple orders. Two of those orders were never delivered. And I’m still calling yet again to try to resolve this issue with no help.

1-800-Flowers.com One Old Country Road, Suite 500 Carle Place, New York, 11514-1801, Re order #W01005757333026 Dear 1-800-Flowers.com It’s 10:50 am on Friday, May 7, and I’m writing this with a bit of frustration. The order shown below was confirmed Wednesday morning, May 05, and was to have been delivered yesterday, May 06. That didn’t happen so I went to your website to track it. Below is what I found. ORDER HISTORY DELIVERY HOURS Residential: 9AM to 8PM Businesses: 9AM to 6PM VIEW ORDER ORDER #: W01005757333026 ORDER DATE: MAY 5, 2021 Bev And Lloyd Bigler 1-800-FLOWERS

DELIVERY DATE / ARRIVES: May 6, 2021 TRACKING: Available once shipped Two Dozen Red Roses + Free Vase & Free Candle ITEM #:160341MV24CA7 So a day after the promised delivery date, your website shows that the transit…

Poor customer service. I can’t resolve an issue that they created. I have confirmation on a text message confirming a delivery date but they’re insisting that they never said that. Good thing I took a picture of it so I can prove it.

Still doesn’t make a difference. They still can’t fix their problem they created

I will never use this company again. 1st an order was to be delivered on monday. That night i called and agent said tuesday. Wednsday i called and was told they dont have style i picked on may 1st anymore.

Then when i asked for my money back he hung up on me. 2nd time i called back and same jerk hung up on me again. Then 3rd call the new agent picked another arrangements (minus the balloons i ordered) and promised a delivery for thursday. Still no order.

Now my mothers arrangement is missing now. Was promised just a 30 dollar comp when i paid over two hundred. Now no one is answering their phones.

the absolute worst. please do not order with them. their costumer service is the worst and they will not pick up the phone to connect with you. the orders never made it to the destination and i was told that i would be sent a $20 savings pass.

they refused to give me my money back although the flowers will will not be sent. when i asked to speak to a manager, i was told that there was not a manager in (and we all know that is a lie).

Do not accept the $20 pass and continue to press for your money back.

Received a pathetic bouquet from one 800 flowers. Bouquet wilted flowers were broken petals were falling. Bouquet looks nothing like image advertised. Bouquet looks like something you would pick up from the grocery store. My daughter paid a lot for this Mother’s Day gift. Very disappointed.

The local florist you used should be dropped!!

I placed an online order for Mother's Day. ORDER #: W0100575517494

I contacted you all because my order was supposed to be delivered on May 6th. When I checked tracking, it stated "Scheduled Delivery Pending".

So, I contacted you all through Chat and gave all the information requested (I was disconnected somehow and now I'm back on another chat still waiting).

All I received is that you all are sorry that my delivery didn't arrive when scheduled (still hasn't arrived) and that you will send me a $20 "voucher" to my email inbox for future use. I don't know the agents name because it didn't tell me. It just says "Agent". But I was also informed that the order will be redelivered next week. Then when I asked "So, both of my moms (my mother and mother in law) will not get their flowers on…

I called 3 times to order a birthday candle. I spoke to two woman. When I tried to say my phone number, very slowly; every time they said it back to me it was wrong. You will be loosing business from people that cant even understand a phone number.

If anyone calls me you would hear I am very articulate and speak slowly and clearly.

Also, when I filled out my recipiants information(on line) , they said they would contact her. Why would I want my friend to know that I was sending a birthday candle. It is sapposed to be a surprise.

A very nice customer sent me roses, they were HOT and dieing when I got them late afternoon. I did not have the heart to tell her most went in the trash. No they did not sit on a doorstep.

They came to my office, I opened them right away. Very disappointed I will not use to send to anyone. The picture is how all the roses looked.

Order was not delivered. I had to tell them I'm going to hire an attorney for theft of $50 or more because my $87 order was never delivered in order for them to take action. Never again.

I ordered a plant. Then realized it was 25.00 cheaper on Amazon.

So I called up 1800Flowers and canceled. Took me a while on the phone but the operator assured me it was cancelled.

To my surprise I got a plant today and was charged 64.00

I don't want the plant it's still in the FedEx Box I want it sent back along with a refund please. Reach out to me please

I never should have been put in this scenario. I trusted the operator ugh

Ordered flowers and Candy for two different recipients, one of the recipient I learned that she would be away for this Mother’s Day weekend, and her delivery was for Saturday. I called and waited 45 mins. Which I know the representatives were busy.

When it was my turn and representative name Jennifer called me back, I explain to her about changing the delivery date from Saturday to Monday when someone was home. She told me nicely that she couldn’t do it. So then I told her I would like to speak to a manager or supervisor and she wouldn’t get them to the phone.

Then she told me that she couldn’t change the date or cancel that order. She put me on hold for 10 mins, then finally came back and ask me what date did I want? Monday wasn’t available so she said Tuesday.

I told her Tuesday but…

Wilt flowers petals falling

When the flowered were delivered they looked nothing like what I ordered. They were wilted and lacking about half of the flowers. I have attached a photo of what my mother received and I attached a second photo of what I thought I was getting. Definitely not worth what I paid.

You can call me at 832-306-5795

Ordered a bouquet of 30 tulips in a clear vase for my wife. She received 13 tulips in a clear vase. When I called customer service about this, I was on hold for over an hour and then was never able to verify what they were to do to correct this.

Asked for a supervisor and was disconnected.

My order was late! I ordered a large beautiful lavender basket and the person I sent it to recieved a bucket of dead , wilted green stuff in a bucket of dirt! This is unacceptable!!!! I was embarrassed and I'm outraged!!

Received flowers from FedEx. Immediately unwrapped to put in water. Petals falling all over kitchen before I could put in vase. They continued yo stop off! Have called twice held phone for 25 minutes then finally selected to receive a return call from first available agent.

I have been waiting since @5:00. No return call.