1800flowers.com

Judith received a 18 roses on Saturday, May 8 from her daughter. By Sunday, May 9 they were wilting and by Monday, May 10. We called customer service and we spent 25 minutes. The first customer service call took 25 minutes they could not find a delivery date after May 25 when we will be back from vacation. I found that hard to believe.

I made a second call to 866-521-8030 and I am now into over 17 minutes and they tell me the system will not allow for an order after May 25. Wow! We have wasted all this time for nothing. Tell me why we should use this service in the future.

I have not discussed this with our daughter since she will be so upset.

I was placing an online order, on May 7, for delivery May 11, with a coupon and it wouldn't go through so I had to start over. After the order went through, I received 2 emails for the 2 separate orders, one reflected a coupon the other didn't.

I immediately tried to call to have it changed. Rather than cancel the 2nd order, I was going to have it delibered elsewhere and was going to try to change the item. I called and after being in queue a while I was told I could get a call back.

I left a name and number. After i didn't get the call several hours later, I tried again. And again the next day. I never got the call. orders. I was finally able to get a phone rep on the line on May 10 and was told I could not cancel the 2nd order (the one without the coupon) but that I could reroute it.…

If I could rate my experience with 1800flowers a "0" I most surely would. Possibly even lower. My family ordered what we thought to be a beautiful flower arrangement for my grandmother who has dementia for Mothers Day on Tues, 5/4/21.

On Thursday, 5/6 at 1am I received a delivery confirmation stating that it had been delivered. How? No package. I called and they stated they'd send a redelivery. On 5/7 I received another delivery confirmation. Again, no package. I called and was told that the local florist stated that those emails sometimes come out prior to delivery on the same date, and was promised that it would be delivered by end of day Friday. Nope, still no package.

I called Saturday and was told the local florist who would be making delivery was not answering the phone and that…

People do your research this not a good company I order flowers for my mom week ago they said it would be delivered May 8, 2021 well I waited all day never got them so i call and call call finally got someone they said if it doesn’t come I will get them tomorrow May 9, 2021 Mother’s Day ok cool well here we go again wait all day they never came so

you know I was piss off so I call 1800 flowers and went off and said I want a refund I will never in my life order something from 1800 flowers again never they are a terrible company

Transaction ID: 1U659753TR8433038 Transaction Time: 11:03:22AMPDT Flower order made threw PAYPAL Dean Shimasaki 26889 Patterson Street Perris, CA 92570 PURCHASE DETAILS

From You Flowers LLC $91.57 AMOUNT $91.57 FEE $00.00 TOTAL $91.57

First of all we were sent notification that we had gotten our delivery and never did and then approximately an hour afterwards we got an arrangement that was not what I wanted and it was very small not $91 worth of what I paid. I want my money refund for what I paid for. I have been a customer since 2019and never received this kind of service. Will not be using your company again and will let everyone know. Sincerely, Dean Shimasaki

I ordered flowers on Friday for a funeral on Saturday. I had 3 people call me Saturday and say the flowers would be delivered to the funeral home by 2:30 on Saturday. Then another phone call saying the order couldn’t be sent until Monday.

Then a phone call this morning saying the florist couldn’t deliver the flowers to the funeral home and needed a home address. I have no home address. I am very upset with this type of service and will never use 1800flowers again.

The person I spoke with this morning said they would call the florist and get right back to me. So far they haven’t called.

Ordered flowers for my mother for Mother’s Day never received a rejection email but did receive a confirmation email that you accepted the order. MY mother never received her flowers and I have to wait 7 days for a refund. Horrible service will not use again

paid to have flowers arrive on the 7th of May for Mother's Day. They didn't arrive, therefore I called and no answer do to the holiday. So, I called Fed EX using the tracking number, they stated the flowers went from Mississippi which was the destination all the way to California.

The guy kind of lied and made excuses as opposed to owning the slip up.

A Mother’s Day day ruined because of 800Flowers.

Placed an order on 05/03 for delivery on Saturday 05/08/21 (order# W01005755958996) which was a Mother’s Day gift for my mom that I haven’t seen in over 1 year due to COVID situation.

The item was not delivered on Saturday as requested, called customer service and was informed that it had flex delivery and that it would be delivered on the actual Mother’s Day Sunday 05/09/21 by 8:00PM, well after calling again on Mother’s Day around 5:00pm to tell customer service that I was concerned on my order not being delivered as of that time, once again I was reassured it would be delivered by 8:00pm…

Then around 7:35pm and I got a call from 800flowers, the customer service rep informed me that my items delivery was cancelled because there was no…

I placed an order for flowers. I ordered the Lovely Lavender Medley - Large and what was delivered was nothing like the picture. I have attached a picture of the flowers that were delivered and a copy of the email that show what I ordered.

Please refund me, as that is not what I ordered and am very unsatisfied. I look forward to hearing back for you ASAP.

I Oder some flowers for my mother for Mother’s Day. A week a head of Mother’s Day. It was suppose to be delivered on that Friday nothing. Sunday came Mother’s Day no flowers. So unacceptable. I will never Oder nothing through them again.

Flowers do not keep their honor at all. So would advised to do another flower store. Thankyou! Very hurt that my mother didn’t get her flowers on her day.

Ordered 3 flower arrangements, 2 were delivered on Time, 3rd received a phone call about order, called them back to be told to call the same number I called as they only had limited abilities, so still have no idea why 3rd arrangement wasn't delivered on time or at all for that matter. What gives here?.

I called to try to place an order however delivery dates did not worked out and I did not placed an order. 00 charge I never authorized. I had not given my card information however had placed orders in the pass.

Flower representative who took my call processed my card with out my authorization and yes i will take this as far as i need to warn people about this fraud.

I paid $88 for floral arrangement for the first time for my mom for Mother’s Day. She received broken flowers and a balloon that did not have a lot of air. I contacted customer service chat and the rep kept repeating themselves over and over that the flowers were delivered.

I explained to them that I’m very unhappy with this service using it for the first and will be the last. When I told the rep I’ll report them to better business bureau, that’s when they said if I want to be transferred.

Poor service, horrible arrangements and I would like to be refunded. I work very hard to pay so much for that garbage that was delivered to my mom. Thank you. com and I can be reached at (954)559-8894

Horrible service.. flowers didn't get delivered. So my mothers, mothers day was ruined.. I live very far away from here and thats all I could do at the moment and they failed horribly

placed order for Mothers Day flowers and even gave extra time for company to deliver. Online stated order delivered however it NEVER was delivered! Called spoke to rep who couldn’t give me clear reason for delivery not being made and said if it wasn’t delivered by tomorrow then we could call back.

That was not acceptable and asked to be transferred to supervisor. Was transferred to a voicemail that was not active and was disconnected. Do not use this company

Ordered flowers yesterday for my mom she never received very upset it’s 830 Pm can’t teach a live representative

After submitting an order with them for Mother’s Day , got a call from them saying that my order wasn’t available because they didn’t have any more Fruits but you could exchange it for flowers and chocolates and give me a partial refund for the inconvenience, I agreed to the exchange. And here I’m on Mother’s Day 8PM this people didn’t delivered my order and didn’t even bother to call me and customer services is a joke got hung up on multiple times smh

My flowers are just fine my complaint is that I was lucky I ever received them. Flowers were left in front of my garage which is a ways from my condo. Since I do not have a car if it were not for a neighbor taking a walk I would never have received them.

He brought them my condo. The box had been left in the sun and the flowers were warm when opened. I cut the stems and hydrated them into warm water and they perked up. I did not and do not want the sender to know about this so don't contact him he would be very upset.

They were sent to gloria green, 31371 E nine drive Laguna Niguel Ca. 92677 just for your information.....

I ordered 2 FLOWERS on 5-5-21 to be delivered on 5-8-21and neither person received the FLOWERS. 40 for FLOWERS that were never delivered. Of all days MOTHER'S DAY IS VERY SPECIAL TO ME AND THE RECIPIENTS. Now I look like I didn't care about them.

Connie Fuller 1419 Lakeland Ave, Cincinnati Ohio 45237 order w0061683993

I made - the following order on 5/4: Spring Tulip & Iris Bouquet w/Clear Gathering Vase Product Number: 100741SMDSV1 Price: $54.99 Arrives On: 05/07/2021. All the flowers arrived dead and I want a refund.

99 extra to receive my order on the day requested [ which was the day before Mothers day} or I could go with helping 1800 flowers out by giving them a 3 day window of Fri-Sun. I never received the product at all.

I let them know that if I could not get my "Mothers Day" arrangement by Mothers day that I would like to cancel. This is not the first time but it is the last time I will purchase anything from 1800flowers.

Hello, I am extremely disappointed as the flowers ordered under ORDER #: W01005752861148 for Mother's Day were to be delivered by no later than 05/07/2021 and an additional shipping fee was paid to ensure that such delivery would be made on desired date. As of now, 05/09/2021 (Mother's Day), still no delivery has been made.

I am a loyal and repeat customer of 1-800 Flowers but this would be my third time that 1-800 Flowers has either cancelled my order las minute due to delivery issues or delivery delayed. Please make this right or I will be forced to never use 1-800 Flowers services. Extremely disappointed repeat customer. Anthony Ibarra.

I received a bouquet today as a Mother’s Day gift from my son and am very disappointed in what I received. Flowers are drooping, a large amount of dead leaves, broken flowers, etc. I would appreciate acknowledgment of the state of this order and consideration of some type of refund to my son.

I am enclosing photos taken today. Tracking #5037 3636 1713 Internal PO 0241125031 Product code 90577MMDSV1 Batch. 1456 Alice Nye

When I placed the order online it made me pick a day I picked Friday 7th and now its Sunday Mother's Day no flowers for mom customer support said it will be for a Tuesday delivery and order the order was changed without my Authorization when I asked to cancel the order and give refund i was hung up on after calling back I was put on hold for 2 hrs This is very unacceptable and shady business practices I will never use your site again I want a refund

Ordered 2 dozen roses for mother's day, several days before mother's day. They were supposed to be delivered on Friday 2 days before. Didn't show. Then they said Saturday by 8. Didn't show. It's now Sunday, mother's day. They Didn't show.

They why to replace order but it went arrive until later in week. Can't even reach manager because they use covid protocols as an excuse saying they can't share head phones.

They canceled my delivery date on Mother’s Day without telling me. My order was supposed to be delivered on Saturday May 8th. It was not. When I called on Sunday to check on it, they told me at 9 am that it would still be delivered today.

I called again at noon, a different service representative said it was now going to be delivered on Tuesday May 11th. no one called me or emailed me to tell me this!

If leaving less then 1 star is possible I would. DO NOT use this service. I ordered flowers for Mother’s Day for my out of town, widowed mother. They were never delivered. They said they were and upon further investigation it was verified THEY messed up and sent to an address that wasn’t even the one I gave or on file.

Their resolution was to redeliver 2 days later then the expected original delivery date. No offer of same day fix or even a discount. Then I was placed on hold 40 min for my refund. The whole call lasted 2 hours.

No empathy from the customer service rep, nothing. Great job messing up Mother’s Day 1800flowers.

I no longer need any flowers, I was given a replacement from what I ordered without anyone asking me if that was ok or not, well it was not ok they sent me 30 cut tulips in a cheap clear vase no bow no nothing. I paid $80 for what I wanted, if I wanted tulips I could of cut them from my back yard.

I could of gotten something much nicer at the local grocery store for $20 bucks . When I received a call on the 7th stating I won't be getting my delivery and to call customer service. I called waited more than a half hour for someone to pick up, finally it was a man with an Indian accent, I could barley understand him, but he reassured me that I'll be getting my delivery on the 8th as planned, he never mentioned that I'd be getting a replacement.

I called again spoke to Christine explained my…

Terrible customer service! They lie and mislead there customers! My Mother’s Day Order was never delivered! Use a local florist in your community! This company is scamming people!

I have included photos of my chat conversation with a representative from 1800flowers on 5/9/21 below. They just conveniently “ended” our chat! No help and very disrespectful! The so-called name of representative is included! Rude and unprofessional!!! I have asked to speak to a manager/supervisor to resolve my 2 week late international delivery!

Each time I call or open up a chat, I am told by a representative that the manager is either “busy” or they cannot forward my message unless they know so many details about my order! I’ve wasted HOURS on the phone and chat and the representatives will “ end” the chat so that they don’t have handle your issue!

I still have no delivery of my flowers to a grieving family member! I was promised a refund and a reorder to original recipient. I don’t…

My son sent me the two dozen multi colored roses for Mother’s Day. He asked and said he paid more for them to be delivered on Saturday before Mother’s Day. They were delivered the Wednesday before Mother’s Day. I followed the instructions that came with the roses about trimming and putting the fresh packet in the water.

The roses never opened up, just stayed closed and dried up. It is the first time I have had a problem with your roses.

Good afternoon! I ordered flowers for my mom for Mother’s Day. I have ordered with you all many times and typically I am pleased with the quality. Unfortunately with this order I am disappointed. The daisies were falling apart and the roses already had brown rims around the leaves.

It didn’t look anything like the bouquet I ordered, and it looked like the local branch was trying to get rid of their old/dying flowers and didn’t put any thought into their arrangement.

I ordered two items mother embraced the lady took the order out the wrong apartment number after verbal repeated I call all day they said items would be delivered and corrected the mistake and other order the same lady put wrong ziipcode however my mother wasn’t delivered guy told me she never corrected.In past spent thousands dollars on your product.also in the past I bought funeral arrangements and it never delivered so stop using your product for many try give try right total disaster I will never use again and messed up my mother order and today I will have no return to use your product ever same on you

Michael Campbell Reminder I paid the order with Amex card another bad look for your company those representative need go back to school or won’t company people want to use bad day for…

I ordered flowers for my brothers funeral on a Monday after Mother’s Day. The chat person guaranteed my order would arrive on time. I have a picture. Next day they sent an email canceling my order. The flowers are for a funeral in two days!!!

I was on hold almost an hour to request my refund so I could go elsewhere, no refund received after 2 days. Not even an apology! Horrible money hungry company!

How can you take my money but come up with an excuse not to deliver my flower's, when i placed the order in long enough. As a long time customer with this company I very displeased with this. It will be a long time before i use this company again, I be better off going to the store and getting them myself.

This is not how you treat paying customers.

Missing my order and it says florist delivered this is not fair I will be contacting my bank

I ordered flowers for my mother,for Mother’s Day on Wednesday the 5th and wanted them delivered by Friday the 7th, nothing Friday, so I called Saturday and the guy I spoke to assured me the flowers would be delivered by 8pm Saturday evening. Still nothing at 9:30pm.

So I call back and spoke to someone who was a female, told her how upset and dissatisfied I was, for her to only dismiss my complaint, by have a good evening and hang the phone up on me. Never never will I order anything from this company!!!!

I placed 2 orders for Mothers day on 5/4/2021 one of which is order number above. This is the sequence of events; Order was supposed to be 15% off since I had already placed an order, did not happen. Called customer service, waited over 45 minutes to get it resolved.

On the delivery day (5/6/2021) the driver called me, Doug 267-547-0740 and said no one was answering at 4*****t. I told him he could leave them there, he said he would. After we hung up, I texted him to tell him that he could deliver them to 4*****t, which literally is the connected apartment.

I called my sister in law to see if my mother in law had received my flowers, and she said no. (she is the one that lives at **** A Street, my mother in law is 4***** A street) I began calling and texting customer service all day, each…

Received flowers as a gift and flowers arrived in VERY poor condition. All of the petals fell off of 3 of the roses when i cut open the cellophane. Another lost some of its petal when I picked it up and by the time I cut the stem and put it in a vase most of the petals were off.

Three more petals have fallen off in the few hours that they have been in the vase. By tomorrow morning I am guessing that the rest of the rose petals on 3 more of the roses will be gone. There are some orange 3 on a stem roses that are brown around the edges.

One of the mum type flowers has mold around the center. 0 should be an option on your scale. I called customer service-Christina offered to send more flowers. No thanks I've see enough. Then she said the sender would be issued a PARTIAL credit.

Purchasers…

I placed an order in error and called the customer service number 15 mins after ordering to request that it get cancelled. The staff I spoke with advised he had done this however the order was still delivered! I've been lied to, sat on the phone waiting for an answer for over an hour, spoke with someone who was going to transfer me and I ended up on hold AGAIN!

The customer service is incredibly lacking. I am in Australia and this service has been incredibly difficult to deal with. S. number so what's the point. I will never use this company again.

I order flowers for mother day.I called around 730pm to check the status of my order and was told on the phone that the florists ran out of my order ...if I didn't call no one contact me and they wanted to offer me the next delivery day which is May 12 and totally different order and give me only 50 percent off .When I try to speak to supervisor I was told they to busy to talk to me

I ordered flowers with 6 days notice purposely to arrive before Mother’s Day so I could bring them to my mother-in-law. Now I find out tonight that they’re not coming until tomorrow. So I have to try to find a place open early Sunday morning to buy more flowers. That’s unacceptable.

I ordered product number 104940MV24 which was scheduled for delivery on May 7th. The recipient received a sealed box with a vase but not roses! I spoke to a representative yesterday evening and the only recourse she could offer was a re-delivery date of May 15.

My flowers have still not been delivered. I ordered them to be delivered a few days ago and they still have not been delivered. When I call the number it constantly says the line is busy and never puts me through to anyone.

I would like a refund. I would also like to know why my flowers never got delivered.

99 with floral foam inside of a small round vase that said, "Happy Mother's Day" on it. 99 to be placed inside the bouquet. The pick up date was Friday May 7, 2021. When the arrangement was picked up today, it had a big balloon instead of the small balloon I ordered and I had to correct that.

When I returned home and unwrapped the arrangement, I noticed that it did not have the small round vase like I ordered. Instead, there was a square wood like container and I immediately called to report this error. I was informed that the company headquarter office ran out of the Happy Mother's Day vase and they had to substitute.

I was not notified of this change nor do I agree with this substitution. I am completely dissatisfied with the floral arrangement I received from 1800flowers. Thank you…

1800Flowers confirmed my order in writing for the Floral Embrace Medium product number 1678891M product to be delivered on Mother's Day to my neighbor Ellen Rosenberg. I got the written confirmation and then received a phone call an hour or so later saying they couldn't fulfill the order but could send a replacement order.

I asked them to cancel the order unless they could confirm a similar product and quality. They said they would be able to do that. They then called me back and said they couldn't do it but tried to sell me another product.

I said "no thank you" please refund my credit card and send me written confirmation of cancellation. I still haven't received the refund or written confirmation of cancellation and there was no way to email a complaint or request directly to them on…

I order flowers for Mother's Day at the same address 1 oder came on time and the other was scheduled to be delivered on May 18th for delivery. Mother's Day is May 9th. I called twice I was put on hold and nobody resolved my issue finally your company contact today and they tell me that I can't get my flowers on Mother's Day they can get them to me on the 18th or they can refund my money, I asked for my money back so

I can get some flowers today and they couldn't refunded right away so I can go get some flowers from somewhere else they told me it takes 7 to 10 business days are one building cycle that's unacceptable. I had a bad experience and I would never order any flowers from 1-800 Flowers anymore. com

My son has several times in the past sent me flowers for Mother's Day. The flowers are normally beautiful and bloom out within no more than a day. however...this year he sent me the white and pink roses and some of them (both colors) were not so good. They were already dying out. I am so disappointed in this. I dare not tell my son so as to upset him, because he would be and rightfully so. You all can do better because you have.

Thank you, Mrs. Deborah Benton 9180 Cottonwood Bastrop, LA 7122

My son had flowers sent to me . There were four sunflowers and a couple of pieces of filler plant . This is not the first time this has happened . I sent my mother flowers and the same thing occurred .

I was so embarrassed . Why is there no quality control ? This florists are sending out crap . I will never order from 800 flowers again . People order these flowers for loved ones and are sent arrangements that look nothing like the pictures .

I am including a picture of what I received, this was taken the day it was delivered . Shame on you , a very disgusted customer . Of course the pictures will not upload , why am I not surprised .

Please , do something about this , it is so wrong and disappointing .