1800flowers.com

Ordered Valentine Day flowers for my mom on Feb 6. I paid extra to ensure delivery on Valentines Day. The flowers were never delivered. I had to call today to see what happened. I was then told that they would refund my money for the extra that ensured delivery on Valentine's Day.

I said that was unacceptable as i was not paying for that service. She then told me she was refunding the flowers and sending the flowers as a gift from 1800Flowers today. I then got an email that stated the flowers were delivered about 2 hours later. NO flowers. So I called again.

This time I was told you got a refund so you don't get the flowers. When asked why I got an email that stated they were delivered it was that it was the wrong email. I was NEVER informed of this _ if I had been notified I would have…

My sympathy flowers I sent look puny compared to the picture on the website No greenery. The couple leaves on there turned yellow and they were delivered today. I'm so embarrassed. Sorry I can't get picture clearer because it was sent thru messages

The worst company EVER HORRIBLE customer service Never received the 4 or 5 “credits…EVER Literally the flowers feel apart

I placed an order with two Items to be delivered to my daughter, who is in a Rehab facility in Arkansas. I tried to place the order online but needed help. The gentleman I spoke with insisted that he needed to process my order with him to assure on time delivery so I trusted that they would be there on time (February 13, 2023).

One of the items was received on time but one was not received at all. When I called 1800flowers about the problem, the person who answered told me it was delivered, who signed for it, etc. When I checked with the facility I was assured that there was no such person on their employ so I again called 1800flowers.

I spoke with yet another woman and she told me that she couldn't help me because "someone else was working on my case" I asked her to check with the…

Ordered flowers for my daughter for Valentine’s Day! You can imagine how upset and embarrassed I was when she told me that when she arrived to work this morning they were ALL dead! Shame on whatever Florest was used!

Poor customer service and experience. Paid for same day delivery and yet every representative is so apologetic and all their committs have failed. Furious my valentine day surprise was ruined. I allowed to make it right next day delivery and representative told me should be delivered early.

It's now afternoon and NO.. I'll never use this company again.

I paid for same day delivery to a business. They claim to have delivered the flowers and balloons to the recipient yesterday 2/14. I received a notification of delivery at 5:58pm. This business they were delivering to closes at 5pm.

I asked who received the flowers at that time and if they were maybe left outside, but they just said they were delivered to the recipient. I waited until this morning, 2/15, to see if maybe someone grabbed them and maybe brought them in. Nope. Nothing.

They kept transferring me to the next customer service rep. They offered a shitty coupon and to redeliver today at no extra charge. I told them to keep the coupon and redeliver TODAY. After some time they tell me they asked if tomorrow was ok.

I told them no and to just refund me. Well, come to find out they…

I ordered from 1800flowers because they were promoted by American Express, I was very disappointed in the product. The flowers were for valentine day and were delivered on time by fedex. Unfortunately just 48 hours after delivery I must throw them away.

All of the heads of the roses are bent fully over, the petals did not open and the flowers I picked up myself from the local grocery store are a superior product. Here is my order number so that you can do any checking needed. W01005850734626.

My flowers arrive horribly put, they are half dead and I’m very displeased! I will get a refund.

My wife had her dog attacked and viciously killed by a wild dog pack in our front yard on Feb 13th. It put a big damper on our Valentines celebration to say the least. I had already ordered flowers for the occasion because she loves flowers.

She had to work the 14th so I had them sent to work. They arrived in a fi g box and half dead and not what I had ordered. It made her cry Come on guys. We count on you to make things better not worse.

I want my money back and you can have your sorry flowers back

I am a service member deployed to the Texas border. I am a member of the Air National Guard. I placed an order for 2 dozen roses to be delivered on 2/14/2023. I even paid extra to have the delivery expedited.

My girlfriend never received the order and I had to request a refund. The agent that assisted me left me on hold for over an hour and I had to call back to arrive at the very same agent. Needless to say that this ruined my holiday and may have affected my relationship.

It's sad that promises were made and not kept. Now I am left alone to deal with the fallout.

I paid for a LARGE bouquet of flowers. It looks like they sent a half filled vase of left overs. HORRIBLE for $75.

First time user, LAST time user of the ripoff service. NEVER again !!! Plus there is no way to make a complaint on their website. BUYER BEWARE> Look at the garbage they sent out . The first picture is what my daughter received.

The second picture is what I paid for !!!

I ordered flowers yesterday for delivery today. Order number is W01005852379070. I still have not received the flowers or any updates. The florist changed the arrangement this morning due to unavailability of flowers for the ordered arrangement. I would like to have my order canceled and my money refunded since I have not received them on the date promised and missed Valentines Day.

Your customer service was very unhelpful! They have no expertise! Your chat line left me in hold and wouldn’t respond! Your service is terrible and I will never use it again! Here is my order number for immediate refund! W01005852379070

I ordered flowers and candy for Valentine’s Day and paid an extra fee to get it delivered on valentines day. Nothing was delivered and I got no call back . I would please like my refund .

The picture you show when ordering does not represent what you sent. The photo showed several larger roses. The tiny one I bought has 3 tiny roses. 00. Very disappointing Valentine gift. I am requesting most of my money back.

I received my valentines flowers in a box to put together myself! The flowers was still wrapped in the plastic as well as the vase. They looked like grocery store flowers! Ruined my valentines and my husband paid $85 for a do it yourself arrangement.

Never again ordering from you. Unacceptable and unbelievable!!!

This is very bad customer service. I expect and paid to have flowers delivered before noon. It is almost 4 o'clock and my wife has still not received her flowers.

Also, I can't seem to get through to anyone on the phone. I have been on hold for the last 45 minutes. THIS IS TOTALLY UNACCEPTABLE!

Hello. I received Valentines flowers yesterday from my children. Internal PO 0303349667 Batch 8643 Tracking 6317 8531 4936 Product Code 92930SRDV4CH31 Name Shelly Hicks. Please see the images of the condition of the roses. Yesterday I opened the box immediately upon receipt, trimmed the stems under running water and used the flower food in the vase.

Immediately the rose petals and leaves started dropping. I didn't touch them the rest of the day hoping the stems would absorb water and perk up. Today the petals continue to fall off in droves, these photos are the 3rd batch of petals that have dropped.

Flowers aren't cheap and your floral vendors have not delivered a quality flower for you to sell. I am very disappointed and sad my daughter spent hard earned money on an poor experience

My order number is W01005852268622. My flowers were never delivered. Customer service refused to give me a tracking number. They said they would email it to me and never did. They refused to escalate me to a supervisor because the supervisor was "really busy" the first woman I talked to hung up on me because I wanted more information.

I paid for my flowers to be delivered on valentine's day. It didnt happen. I want my money back and i wont be recommending 1800 flowers to anyone if this doesnt get resolved in a timely manner

I ordered valentine flowers for my wife and when she got them yesterday they were brown. My order info was: W01005851137604 and ordered on 2/10/23. It wasn't what I expected from your flower service.

I ordered 12 roses and 12 drizzled strawberries on Feb 1 2023. To be delivered on Feb 14th 2023. 00 on hold in my checking account. Neither the flowers or strawberries got to me on that date because they failed to put apartment number on the address label.

I'm so disappointed with this company and they have done nothing for me but apologize.

99 extra on delivery cost to make sure flowers were delivered on certain date. Date came and went. Contact customer service. On hold for 45 minutes only to be greeted by someone who doesn't speak English well. Offered me $20 credit for a service I will not use again.

I placed a $142 order today and the delivery said to businesses it will be delivered during business hours. IT IS 5pm and the business is now closed. REFUND MY MONEY AND CANCEL THE ORDER. THE OFFICE IS CLOSED NOW AND NO ONE IS THERE.

WHY THE HELL DO YOU TAKE ORDERS IF YOU CANNOT DELIVER ON TIME? REFUND MY MONEY TODAY.

I had a fruit bouquet sent to my mom for Valentine's day but she hasn't received it, it was supposed to be delivered yesterday. So I had a replacement bouquet to be delivered today by 5 she hasn't received it

Ordered flowers for wife on 12th for delivery on 13th got message flowers delivered no flowers (w01005851953912. Called customer service they reordered (304565451) received message flowers delivered still no flowers. If I can’t get flowers today the reason of this day is gone.

Ordered Valentines roses on Feb. 4 for delivery on Feb. 13. They were not delivered and were perpetually caught in the "Processing for Delivery" loop. Not one online agent or phone agent could give me an answer. Oh, and you cannot cancel the order at this time. Really, watch me.

Attempts to speak to a supervisor were fruitless. They read from a script and don't give a damn about the customer. I am done with them, not the first time it has happened.

Will never order again. Never received it and now I had to wait days for them to investigate. Just got the run around. Was to go to a business and they tried to deliver after 5:00 then gave resident address and was never sent there either.

All I get is please call back and we will investigate well this has went on for 3 days, I have ask for my money back and I have to keep waiting and keep calling. No way to run a place of business.

Beware stay away from them. I will be reporting this to better Business bureau.

The Fedex driver did not deliver my Valentines Day order to my apartment and did not notify me that he was leaving the flowers for my wife in an unmanned mail room, so I did not get my order until the following morning when I check my email with the tracking number. I received no indication that this order was delivered at all.

Flowers delivered the day before Valentines Day. all dried out completely Red carnations old and fading fast. ie not fresh Roses were okay still closed Greens okay but over stuffed not up to your standards. ie old looking bouquet. no flower food packet included numbered 330151110. ZONE : B-2 DD.

I do not want another bouquet ! just letting you know. Grandmother was disappointed do not tell my son

I am so disgusted at the complete incompetence of the 1800 flowers CSRs. I have ordered a few times, and the result is always the same: if you order anything online, expect miscommunications between the Web Order side and the actual florist receiving the order.

I booked an order last week, a funeral. No place on the web page to put the time of the service - something that needs fixing asap. Because of this, I ordered the flowers be delivered to the Church on Friday because the service was Saturday morning. I spent over $100.

I received no less than THREE calls from 1800Flowers 'custoimer service' - ALL of whom WERE FROM AN EASTERN BLOC country. Not happy about non-American CSRs! I explained in detail 3x that I wanted the flowers delivered Friday afternoon or NOT LATER THAN 10 am EST.

I…

I ordered flowers for my sick friend a day before and they never got the flowers and they did not email me telling me my order was not going to be delivered until I called the next day .I think for a company this big should have said something to me about my orders now I have to find another company to try to get the flowers to my sick friend

I would of set that date if that's what I wanted so ridiculous

Worst customer service. I ordered a bracelet for a friend and they have sent her the wrong bracelet THREE TIMES now. Everytime I call they say they fixed it, and each time the same wrong bracelet was sent. So i called and asked to speak to a supervisor.

Was talking to her for 20 minutes when she disconnected our call.

However she never called me back, and when I called the 800 # I was told a supervisor was "not available". They took my name and number, and is been about 6 hours and I'm still waiting for a call back.

This has been A LOT of time trying to get YOUR mistake rectified. If i don't get a call back today my next call is to the Better Business Bureau to file a formal complaint there instead.

Horrible HORRIBLE customer service. They sent the wrong order THREE TIMES to my recipient and when I asked to speak to a supervisor I got connected, was on with her for 20 minutes until she somehow disconnected me. When I called back I was told a supervisor was unavailable and they would call me back.

I've been waiting 3 hours and still no call back. Just tried to call again, and told no supervisor was available again. This issue needs to be rectified immediately or my next call is to the Better Business Bureau to file a formal complaint there.

HAD FLOWERS DELIVERED BUT RECIPIENT HAD TO WORK OVER UNBEKNOWNST TO ME. DELIVERY DRIVER DIDN'T EVEN BOTHER TO CALL RECIPIENT. LEFT FLOWERS OUTSIDE ON PORCH ALL NIGHT. I CALLED CUSTOMER SERVICE & GENTLEMAN SAID HE CAN RESEND MY ORDER FOR ANOTHER $20 BUT SINCE CURRENT FLOWERS WASN'T DAMAGED THAT DIDN'T APPLY.

SO BASICALLY, SLEEPING THE ISSUE UNDER THE RUG. I WILL NEVER BUY FLOWERS FROM THEM AGAIN!

Order #W01005848470354

I ordered these flowers to be delivered on Wed Feb 1, 2023. They were shipped on Tuesday Jan 31 but were not delivered until Friday Feb 3, 2023. During the time between shipment and delivery the flowers wilted and died within 24 hours of receipt. What made it even worse was that the flower delivery was left on the recipients front porch and zero degree temps and recipient did not even know they were delivered for several hours. Between the 3 days in transit and the shoddy delivery our friend received dead flowers as a get well gesture. Poor business. Thanks a lot! Not going to use this service again and will warn people who express and interest in using this service.

Do you really have to put fags in your commercials? No one wants to see that garage. I'll certainly turn away from your service because of that. DO NOT REPLY. It won't be read and disposed as spam.

I ordered roses on Fri the 3rd for my mom's birthday on the 5th. After I paid, it said they would be delivered on the 4th. Never arrived and was never notified. I called and you guys refunded the delivery fee and are sending a $20 coupon.

Then the 5th cam and still nothing and no notification. Called today on the 6th and they(you guys) said they would refund half the price. Well, they finally arrived tonight, but they arrived messed up and falling apart. My mom is not happy and neither am I.

This is the 2nd time you guys have said you'll have the flowers delivered on a certain day and they were late. Thanks to your delivery people, my mom didn't get anything on her birthday? I need to be refunded everything.

2 dozen red roses should not be falling apart if they were fresh and gandled…

Back in November I ordered a fruit basket for a family who lost their mother and then their husband. When I went online and viewed the web page for 1800flower they had a lovely basket that seemed to provide quality and just the right touch for this grieving time.

However, when the family sent me the pictured of what they received I was very disappointed. The product did not reflect anything like the picture on the web page! What it looked like was a hurried have to get this out now basket with a bow that looked liked an inexperienced person created.

I really think it would be wise on your part house to use the picture included with this message on your web page so people know what it is that they are actually getting. I've tried before to let you know without success, but I see your…

I ordered flowers to be delivered to my Sister for her 60th birthday on 1/31/23. The delivery date was set for 2/2/23, between 9am to 8pm. The flowers never arrived and neither of us were contacted. I called customer service dept spoke with someone who said they could deliver them on Monday. 00 credit.

He put me on hold once again and told me they cancelled my order. I did not give him permission to do so. I asked to speak with a supervisor and he told me there was no supervisor and disconnected me.

Then he contacted my Sister and told her the order was cancelled and that my card would be credited. I have been a loyal customer and never have I been so disrespected. I called back and spoke…

I just had a very unsatisfactory "chat" and you should be aware that your delivery failures are alienating customers like me. Weeks ago, I placed this order: W01005845766124 Delivery was to take place January 31, 2023, my mother's 95th birthday (yesterday). At 5:00pm I received this email which in part said: We’re writing to let you know that your order is on its way, but our delivery partners are experiencing volumes that are taxing shipping networks nationwide, which may cause delays. This may impact the delivery of your gift.

This is not the first time I've had delivery issues with your firm and I'm outraged that my mother's gift went undelivered on her birthday. Clearly, you have a problem with your delivery partners. If you cannot provide delivery when requested by the customer, your…

Ordered Peruvian lilies etc and a vase of bushes was sent. I specifically asked for a card and message, it was not included in the order. Disappointed

The driver lied about same day delivery stated made attempt cameras on-site say NO also the text support kept dropping me and not resolved the issue my mother never got her flowers for the passing of her sister it’s disheartening and sad that the lack of training and communication is horrible I will never use them again

Where do I start? First of all your company calls me to say there is an issue with delivery, then someone who has such a thick foreign accent that I can barely understand asks me to verify my name, name and address of person delivery goes to all before looking up the problem… If you called me, you know all that already. Second, wherever your call center is, was having a party ! There was so much yelling and laughing and very loud Indian speaking that I could barely hear this lady that I was already having trouble understanding, it’s was absolutely unprofessional! If she is going to be a call center tech at her house she needs to make sure it’s not on a day someone is having a celebration.

I pay extra to be part of this ‘passport’ club and this service is awful, can’t deliver on time,…

I ordered flowers to be delivered on 1/10/23 They were not delivered until 1/12/23. It was very important that the recipient have them on the 10th. The excuse of not being able to find address is not acceptable. I provided phone numbers if anything was needed.

I would like a refund for this delivery. Very Dissatisfied and your customer service was like a robot telling me nothing that resolved the late delivery . Please respond promptly Regards Shirley England

I was sent flowers for my birthday from my out of town brother last Friday. My brother called my to ask if I received them. I check the front door and the side door, no flowers. The next day my brother checked and apparently FED EX left the flowers in FRONT of MY Garage, which was literally 6 feet from my side porch, over night in Freezing rain.

Needless to say the flowers were ruined and this is not the first time I have received flowers from your company in poor condition. To further make matters worse my sister had flowers sent by FTD and they were hand delivered to me. They are still healthy.

I know you won't do anything about this but I just wanted you to know that i for one will spread the word about how awful your service is. Mary Burk

Good Morning! So I ordered 2 different orders for 2 different people for Christmas. My Grandma received her Lavender Christmas Tree & the box it came in just completely fell apart & then for the other person I ordered for, I had ordered Candy Cane Lillies & they were delivered as just regular Lillies which are beautiful, but

the point is I saw the Candy Cane Lillies on the 1-800 Flowers website & thats what I wanted for her. So I reached out to Customer service & they said they would send the correct ones, only for her to receive days later AGAIN regular Lillies & ontop of it they looked so bad, like they were dying.

Our flowers were supposed to arrive on 12/23, and have just arrived 12/27 due to a snow storm that hit our area on 12/23. Needless to say, the flowers were completely dead when we finally got them, and were half frozen indicating they were kept outside during the delay.

I understand that the weather cannot be controlled, and no one is directly at fault for this, but as a loyal customer to 1-800-flowers I am sure we can be reimbursed, or sent a fresh bouquet of flowers. Attached are photos of the dead flowers, as we received them.

Please let me know what can be done to make this situation right, as this was an almost 70 dollar purchase! Thank you in advance, and I look forward to hearing from the company.

I AM VERY DISAPPOINTED IN THE ARRANGEMENT THAT WAS DELIVERED, NOTHING LIKE I HAD ORDERED. I HAVE A PICTURE SENT TO ME -- AND I AM REALLY UPSET ABOUT THIS. CAN I SEND THE PICTURE SO YOU CAN SEE WHAT WAS DELIVERED?

My daughter ordered me beautiful flowers what I received was embarrassing. Roses with stamped Christmas trees I tried to upload the pictures of course they make sure you can’t upload the file what a scan company