1800flowers.com

On Dec 10,2022 my brother tried to send me a fruit basket. The first order was flowers he called they apologized and said that the fruit basket would come on 12/13. That order was a basket of cookies. Another call and apologizes and a promise that I would receive it on 12/15.

Another order of flowers came. Called asked for a supervisor told there was none. She said that she would help me. She hung up on me.

Finally I spoke with Justin who wanted to make it right I said no 3 wrong orders and canceled it. I refused to accept the last order.

I'm pisy off over since November 13 I placed my order yet not even on Transit what's the problem I'm not even happy with this nonsense. Please just find a way to make my order update.

Ordered flowers for wife on anniversary. Didn’t get what was shown online, it wasn’t even comparable. The delivered flowers were totally wrong. This is wrong. Not even the note was included. Messed up anniversary with wife. More attention should be placed on the accuracy of orders. See attached files.. very obvious what i ordered vs what was actually delivered.

Order #: W01005807701760 Order Date: 12/11/2022 Billing ZIP: 34637

If I could give 0 stars I would. I’d only give 1 star to the one customer service guy who helped and the lady who helped the other day. Their other customer service representatives were no help. One of them was laughing and kept putting me on hold and kept asking me the same questions over and over.

My order was never delivered. It was rescheduled to be delivered. And when it was going to arrive. They cancel it. And they don’t even know why on their system. I had to get my money back. When you are ordering for a special occasion.

You order ahead of time and expect the item to arrive on time. Never did and I was left with no flowers to give. I’ll never buy from them again.

I placed an order 2 days in advance for a noon delivery today. Right before 2:00 I checked the status of the order. Found out it would by there by 8pm. The problem is a paid extra for a before noon delivery.

Your company wanted to get a new one out by Monday. How would that help me if the person's bday was today.? So I cancelled the order in full (which took a long time) and in the process ruined the surprise of the gift that never got there.

Needless to say I am very unhappy.

It was deliver too late and my product does not look like my picture at all! This the 2nd time I order frrm this company.

First time I get the flowers late and doesn't look like the picture. I think if you have someone that's cannot make this product right you should advise the buyer for you won't be disappointed what they get it. And complaint about it.

I would least appreciate a refund back! My mom couldn't even enjoy the flowers since they were deliver almost at 8 pm. Thank you

I'm sorry but I didn't get what I order I'm not happy. The flowers do not look like the picture at all. And the price I pay its not worth it!! This the first time I get bad service from 1 800 flowers.

W01005837120860 this my order number for you can see what I really order!

I placed an order and called to make a change. The representative I talked to had difficulty understanding me and I had to repeat over and over. But that’s not the major problem she was snippy. And I was ask when I made phone call if I would do survey at the end and do I waited and waited and waited for her to hang up and she did something finally so I couldn’t complete survey.

Also when I placed order you charged my account in three minutes but my credit will take 7 to 10 days? The fact that what I ordered and my second choice was also not available wasn’t her fault. But she was as I said snippy and seemed almost unable to understand what I said and repeated to her.

I ordered a flower arrangement on 12-5-22 to be delivered on 12-7-22 to my daughter for her birthday. This was the first year she would not be home on her birthday and I wanted to surprise her with something nice so she would not feel so alone.

I made several phone calls to your office to make sure there were no problems and her flowers would get to her. I received conflicting information from each operator but SEVERAL apologies which became insincere. I was told it would be delivered by 8 pm on 12-7, yesterday, and was upset that it seemed it would be that late before she got it.

All day went by and I made sure my daughter was home, but 8:00 pm came and NO DELIVERY. I then had to call my daughter and apologize that she received NOTHING from her family on her birthday because of…

Ordered flowers for my sister's new home... picked "Spirit of the season" because I thought it was very nice. She received it and sent a photo to me. It frankly looks VERY poor compared to the one I ordered. I will include photos below. very disappointed

I called to place two order with 1800 line. It took the agent 40 minutes to place one order. Needless to say I did not place the other order with her. Regarding the phone order I did place last night, I was told it would be delivered today. However, I received a call this morning stating the florist does not have the item I placed and I need to call back to change it. I called the 1800 number back this morning and was told to disregard the phone call because there were no notes on the order.

What is happening with my order? Is the large peace plant that I paid over $100 for being delivered? You service has gone down tremendously and I use to use your service frequently but no more.

Customer service was awful. I made an order and then paid for it. Then 4 days prior to delivery , I needed to change the date due to road closure of delivery address. It tool a long time to do so.

Then when they did they charged me again for flowers. They said now we only charged you one time however two charges were withdrawn from my account. The women who answered would not get a supervisor on the line. then she transferred me to land of abyss .

I waited a very long time. They cancelled my first order and then recharged me, which it then took it out again. So that left it in pending status. In the end nothing was resolved she said I will have to wait 3-5 days. AWEFUL>

This "affiliation" of companies has ruined my experience with the affiliated companies! Twice this year I have ordered through 1800flowers to send to the same address in California and nothing but problems. For Mothers Day, I ordered using the "local florist" option to ensure correct delivery, because in November 2021, the birthday flowers I ordered arrived dead.

For the Mothers Day order, I received a delivery confirmation, but the recipient did not get the flowers. The company said they didn't know which local florist was used, when I asked to follow up with the delivery myself. In the end, they delivered a dozen red roses (not what I ordered) from some farm somewhere in California.

This year I decided to order a plant to avoid the dead flower problem. Since they ask for the zipcode…

This has been the worst experience I have ever had with ordering something online. I order flowers for someone to receive at the hospital once they get out of surgery and they never got them. The florist that was used said they did not have a name of the person when it was clearly on the order with their phone number.

I called 1800 flowers several times that day and I was promised that the order would be delivered by 8 pm and it never came. Then around 10 pm I called back and was promised that they would be delivered first thing the next morning before they left the hospital and they never came.

I called back and they told me that they could just deliver to their address so I gave them the address and waited. Around 5pm I called back to check on the delivery status and nothing. They…

I ordered one delivery of flowers on September 26th got charged for 3 was told 3 times I would get a credit of $152 still no money.

I ordered a funeral spray for my father-in-law's funeral six days before the service and received a confirmation email. Called the morning of the service to confirm and was told the local florist was unable to fulfill the order. No phone call or email notification of this.

Spoke with a supervisor who stated they found another florist and the spray would be delivered before the 7pm rosary. Flowers never arrived. Called after the service demanding a refund and after being placed on hold numerous times, was offered a 20 dollar credit for the "inconvenience".

Told them to keep the 20 bucks as I will NEVER use this company again. Total nightmare and if I could give them 0 stars, I would.

The flowers were delivered upside down and look nothing like what I ordered. Such a waste of money.

Hello

I purchased a large birthday flower boutique for my sister’s 50th birthday back in September 2022

The flowers never arrived. I called back and was told the order wasn’t available because it was a farm delivery and they didn’t have those flowers in the warehouse

The manager provided me a second option in which I agreed. The manager told me she would compensate me $50 and send me a gift card

Three weeks later I still hadn’t received the gift card and I called back, which was another long wait time. The phone representative said he would give me a 19 digit code/pin for the agreed $50 credit

Today (November 28th) I purchased flowers and went to redeem my credit from September

Turns out it was a $20 credit and not the $50 credit #60357104 5552 5557 499 (Pin 0135)

I’m disappointed…

Last year my order was not delivered on the date required. I gave them a second chance this year with the same negative results. I phoned to ask about delivery and was told it was on its way. Never happened!!

Their phone staff are no help!! I filed a dispute with my M/C to remove all charges for nonperformance.

I ordered flowers on Nov 17 for my daughter in law's birthday that day. They were not delivered. When I called on Nov 18 a very nice young man probably in India told me the flower shop didn't have enough flowers!

They could have called, I could have changed the order, but they didn't. He cancelled my order and gave me a $20 credit which i have not yet received. But that does not make up for the failed order. Order number W01005834185136.

I ordered flowers to be delivered overseas. They said certainly we can help you with this. I specifically mentioned 5 times it was a delivery for South America. I gave them a complete address and they insisted I give them an Zip Code.

I looked up the zip code for the town and gave them the info… my flowers never got to South America and ended up in NJ. Where I received a message your Flowers have been delivered! Then got charged not once but twice

A very special friend sent 2 dozen roses to surprise me at work (as he has before with your company)flowers always arrive looking petrified and not fresh cut at all. This is very disappointing as he continues to use your service. product code:104518MV2 Tracking code :029302273

Terrible customer service unable to help with issues dude to incompetent employees and lack of management.

I ordered flowers to be delivered to my friend's grandmother's funeral. They did not arrive. I did 2 live chats and a phone call to resolve it. They assured me they'd be delivered to my friend's home by 8 pm that day since they missed the funeral. They did not arrive.

Grief is not something to be messed with. They screwed up big time. I will never use them again.

I have been charged twice for the same order and cannot after three attempts get it corrected. The amount was $74.73, which I was charged, but then was also charged $129.15!

I ordered flowers, mylar balloon and bear from 1800 Flowers on October 25, 2022. There were to be sent as a get well gift from my church to Janet Leigh Davis, Jennie Sealy Hospital, 712 Texas Ave, Room 1130, Galveston, TX USA, 77555 (409) 772 1011.

They were to be delivered October 26, 2022. Today is October 27, 2022. They have not arrived. The reception desk says that they were not delivered. After spending a long time with the auto answer equipment, I finally was able to talk to a person who said the flowers had been delivered.

Again, I called the hospital, no flowers. Chat agent at 1800 Flowers say that they were delivered. 1800 Flowers was willing to redeliver to Janet Leigh Davis' HOME address. She is not at home,she is in the hospital. They will not redeliver to the hospital.

When…

Personalized order was not delivered as promised, then 800-flowers could not locate the order, then lost the order, then said the order had a Delivery Exception? Then wanted to cancel the order, then wanted me to order it again even though the event that it was needed for had passed, ruining the surprise. Missed the surprise birthday, then spoke to the customer service rep who I could barely understand. Then learned she was in the Philippines! Nothing wrong with her being in the Philippines but at least she could speak clearly so I would not have had to ask her to repeat herself 35 times!

Will never do business with 800-flowers again. Will also share this story with my family, friends, co-workers, government agencies, business bureau, bartenders, garbage truck drivers and random strangers…

29. 94. Same item different price. 29. I called and they stated that they would refund for the unauthorized item. They refunded me the cheaper price and stole/ripped me off $10. This shows you how poor customer service is and how shady this company is.

The customers don't mean shit to this company. They had me on the phone for 20 mins trying to argue with me. I will never order from this company and I will not recommend this company to anyone. If they had a -10 starts that's what they would get.

I have attempted to use this service on 2 occasions. 1occasion flowers were delivered late and not the same as the bouquet I ordered from the website. I was offered a credit toward my next purchase for inconvenience. Placed on order today for same day delivery.

I was contacted that the flowers were out of stock. Customer service rep hung up on me when speaking to resolve the issue. I contacted customer service and chose new flowers that were "in stock". Got another phone call stating that those flowers were out of stock as well. Cancelled order..

I will never use this service again.

Delivery not delivered, even 3 days after the day I paid extra to have it delivered on. Have spoken to 6+ representatives over and over going through the same resolution steps over and over. Representatives offering to contact shop and update me with status.

No call received yet regarding status. Have asked to have call escalated to a supervisor. Employees continue to refuse my right to have complaint addressed by higher authority.

If I could rate this a 0 stars I would. The customer service rep. Bau, Anjelly Shawna K . and Lynn I am complaining about all of these ladies who could not help me resolve my issue and every time I ask to speak with a supervisor either they hung up on me or they try to divert the conversation.

I never got a chance to speak with a supervisor for my refund and for my broken vase that was delivered. I'm a very UNSATISFIED CUSTOMER!! Please BEWARE!!!

1-1800 flower is still deducting money from my account even after the payment they deduct pkr 14000 rupess more

i ordered the under the sea strawberries one dozen 49.99 in total it was 70.75 it was for my daughers birthday september 1 i would appericate if you could find out what happen to my order, you can reach me at the above Email

I am currently in Iraq I order my wife birthday gifts that was to be delivered 3Aug 2022. Order number W01005823323698. It is the Aug 5 and the delivery has not been made. This is the third time this has happen the last was flowers that was withered some dead at the time of delivery.

I am a constant customer and have become impatient with this poor service. If this isn’t resolved I will be filing a formal complaint with the BBB.

First I give one star because I can’t give a Zero one ! I order an arrangement for funeral 3 days before the viewing. Not only was not delivered but no one contacted me to let me know about this.

I have to call 1800 flowers in the middle of the viewing asking for my arrangement. We are talking of a $300 dollar one. Their service is horrible , poor. Now I’m trying to get this issue resolve don’t know how.

Very Sad that our last form of sympathy to our loved one was not honored with flowers. There is no excuse what so ever for this to happen. And no one told me if my order was not been delivered for some issue no chance for me to order from a different place on Sunday afternoon in the middle of the viewing… not acceptable!

Will never never order from them again.

I ordered the LARGE Fathers' Day Arrangement for my 93 yo Dad who lives two states away. The cost, with 'fees' and shipping was over $100. The small print said that the local florist might substitute similar flowers, if necessary. I drove to see my Dad the next day.

The arrangement was small. No more than 8 inches tall and not very wide. In the advertisement, the main feature was large sunflowers, and multiple color flowers throughout. They 'substituted' a few small nondescript yellow flowers hidden in the arrangement of mostly greenery. No big featured flower in the place of the sunflowers. If it had been larger, had large featured flowers, and a full colorful arrangement, it would have been lovely. That is what they advertised. It was neither of those things. (See the two pictures…

I place the order on February 10 with FLOWERS ON LINE to delivery one dozen chocolate covered strasebrry to MAGDA KRESAK APT 1409 3430 GTALT OCEAN DR FL 33308 TEL 954 5669517 I GOT THE MESSAGE The order was delivered same day around 4 PM to the front desc But never reach her apartment. I thought she got the order so did not even occur to me to keep the order number/ After few days I learned that she past away before the delivery date.

lf the delivery person was instructed to give the FLOWERS tel number to call in the case of emergency my order could be saved instead of getting rotten by sitting in the receiving area. I paid for the order $66.32. The amount was charge to my account on 2/11/2022,, I am 80 yerars old with vision problems. Took me a while to save money for this order But I…

first off they screwed up mothers day and didn't let us know that they didn't deliver the flowers till after mother's day and then instead of calling us they sent an email and then they refunded money back to cc but then we tried it again and the person didn't receive the flowers and no one has contacted us at all about the delivery we can't even find out the florist and

contact them directly its totally ridiculous. horrible customer service

On 5/20/22 at 9:07am I placed an order #5817768142 to be delivered that day due to my Mothers 85th birthday. at 1:10pm i received a phone call stating they couldn't produce the flowers I ordered but will provide a comparable one.

I asked to send me a photo via email. They stated they would. Photo was never sent. At 2:41pm I received a call stating the driver forgot the flowers and they would be delivered 5/21/22. I informed them that is unacceptable today is my mothers 85th birthday.

If they couldn't deliver them then cancel the order and I can place an order elsewhere. They stated that wasn't possible and would attempt to contact the driver to return and retrieve the order and would call me back in 15 minutes to confirm.

At 3:00pm I placed another call inquiring about my order. I was…

I ordered a bouquet for my lovely college classmate who died after her third fight with cancer. Many of my classmates contributed to a beautiful and the most expensive arrangement that we found. They did NOT deliver the flowers to the funeral, stating they would deliver it at 8PM to the family that evening.

Who wants flowers AFTER they buried their loved one? They did refund my money but it was not good enough. You CANNOT redo a funeral. I spent hours on chat and on the phone with them during a day that should have been reserved for grieving.

You had ONE job and failed at that... I will NEVER order from them again!

I ordered flowers for Mother's Day for my 93 year old Mother in law & they never arrived. m. Sunday night, no delivery. m. which I thought was an unusual time even for Mother's day but we gave them the benefit of the doubt. Still no delivery. m.

, and spoke to Rose who attempted to offer a delivery date of Monday or Tuesday and $20 off my order. Seriously! 25 back on my card today no more excuses, no more talking to people who have so much noise in their background that you can barely hear to place your order. I want my refund.

Also I strongly suggest you not do business with The Florist in Kansas City, Mo. ever again as you sub contract out your business because you are losing customer's this way.

I order flowers for my grandmas retirement and they sent them a week early! Now they will be dead by the time she retires. Thanks for nothing 1-800-dead flowers. So glad I spent time picking out the perfect bouquet over a month in advance and you guys messed it up.

Complaint #1: Flowers never delivered to memorial service site. Complaint #2: Wrong item sent. On phone over an hour with 3 reps, many long holds and transfers, and "dropped" call. Had to redial. Still not yet resolved.

If I could give a lower star than one I would. I ordered flowers for my Mom for her birthday which also just happens to be a few days before Mother's Day. From the picture on the website, the flowers looked beautiful and I knew my Mom would love them.

When ordering, I was asked what kind of place they were being delivered to and I said that it is a school. They also asked if I would be okay with them delivering a day early and I said yes.

The flowers were delivered a day before they were supposed to. I was okay with that until I saw that the delivery time was well after the school closed for the day. So, I can only assume that they sat out in the hot sun for a whole day before the school opened the next day.

Already being annoyed with that, I heard from my Mom that she received the…

DO. NOT ORDER FROM THEM. Placed multiple orders for Mother’s Day fliers and not a single order was delivered. Called multiple times and terrible customer service. Will NEVER order from them again.

I order flowers for my mother for Mother’s Day, they were suppose to be delivered on 5/7/22, that’s the date I requested when I did the order. My mother never received the flowers, she waited and waited! I called the company and told several representatives that I had called FedEx to see why the update was still showing the flowers in Texas?

The supervisor of FedEx called my mother a I on a three way and said that the flowers were not supposed to be delivered on 5/7/22. I call the flower company back and asked for a refund and the representative would not give me my refund back , so I call Captial One to debut the charge and I told them way!

I would like someone to call me from the head office,, Thank You!!

The orange rose fell apart and missing a rose. The flowers looks welted. Disappointed how the flowers looked.

I called the day I saw my passbook renewal. I was charged twice. They assured me the first was a soft charge and it would fall off. The second one is still deducted from my banking account . Here it is May 5 and it is still not resolved.

I have spoken to many people at that company. Seems very scammed. 54 x 2. 22. This absolutely makes no sense. I want my money back. Order number W01005812401212

I tried 3 times with them to have flowers delivered for Easter. Was able to get 1/2 my money back. After looking online and seeing pictures of flowers that other people did receive, I’m kind of glad the flowers didn’t come.

I did the online order with them and wanted to change my order I go to the online chat option and spent almost 2 hours trying to find out if I could update an order. I never got the answer.

I told them I wanted to cancel my order then the replacement offered me 50% off my current order if I stayed Then they're gone for a lengthy period of time. They come back and tell me that offer was not for me ot was for another customer.

So the while time he was keeping me waiting he was also assisting another customer while giving me bad Information. I tried to get a discount on my next order due to the long wait time I spent in limbo waiting for a response and the incorrect I fo he gave me The response was no there would be no discount of any kind even though I spent hour and

half trying to get…