1800flowers.com

Accepted order for local delivery then calls next day,which was day the flowers were to be delivered, and says they can't deliver them. I put in recepients zip code when ordering and they accepted the order. Cost me more to do same day deleivey via another company that was able to deliver flowers.

Customer service rep was extremely unhelpfu, sounded like I woke him uo when I called at 9:30 am.

I placed an order 4.14.22 and still not delivered..for a funeral...i can not access customer service. When i tried required me to open an outlook account which i did but there is no email address to send complaint too... W01005809881466 4.14.22

Very disappointed with the floral arrangement sent to recipient for birthday. Arrangement was not what I ordered, much smaller with different flowers. To top it off, flowers arrived wilted and dying. Will never use 1-800-Flowers again.

I can not believe that the plant I ordered was being sent from Florida. 98. Couldn't they find a florist that was closer then Florida. Order was placed in Chicago and delivery was in Chicago. I will never order from them again.

I ordered a bouquet on 3/4 for delivery on 3/5. Shortly thereafter I was contacted that they couldn't deliver the arrangement I picked out so I picked another one with the rep on the phone. I called on 3/5 around 5:00 to see if the flowers had been delivered.

I was told they had until 8:00 to do so. At 8:20 still no information that they had been delivered. I again spoke with a representative who indicated they would have to be delivered on Monday which after the fact.

Guess what, Monday's delivery didn't make it either. There are several "orders" on my account indicating delivery on 3/12 which I did not order. Very disappointed

I called the day I saw my passbook renewal. I was charged twice. They assured me the first was a soft charge and it would fall off. The second one is still deducted from my banking account . Here it is March 3 and it is still not resolved.

I have spoken to many people at that company. Seems very scammed.

Will absolutely NEVER order from them again! Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm. Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of her was there since she couldn't be.

The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email". What is fraudulent email? And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing.

They called in immediate family today to say their goodbyes. So she's there now and noticed the flowers never came. The first representative I spoke to offered to call her and let her know why…

The worst company, do not use, they said they delivered it on my birthday yesterday at 10:30 which was a lie. Then when they got caught in a lie they said it would be delivered today by 12. Then when I called to confirm they said it would be delivered Monday because they don’t deliver on the weekends.

Do not use this company the worst customer service ever text

Good afternoon, To Whom It May concern,

My name is Ana Cabrera and I have been a very loyal customer of 1800 Flowers for many years. This month alone I have placed 15 orders and the reason why I'm writing this email. I have patience and understand with everything happing it's not easy but as a customer. I do not appreciate being lied to and it didn't even happen once it happen twice. I had placed an order for my husband on Valentine's Day it was order #5798304658. He was supposed to have received it on February 10 and nothing I reached out to the representative by chat and the person stated they will place a new order and have it shipped and give me 50% back and a 20 dollar passes for my trouble. I told the person thank you so much for your help and waited a whole week and nothing. I…

I ordered flowers for my friend and on the website it said if you order within the next 1 hour and 34 minutes the order will arrive by 2pm. It did not arrive as promised, when I asked about it I was told by the virtual assistant that it would be delivered by 8pm.

Then I was asked if I wanted a redelivery. I asked for a supervisor, finally after asking 4 times a guy comes on and says he’s a supervisor and a real person. He was not. He said he apologized that the delivery did not deliver as promised but it’s on the truck now and will deliver by 8pm.

I asked for the name or number of the florist they used and the virtual assistant said no. Then the human supervisor started sending canned messages and it was obvious he too was a virtual assistant. This is the worst company if have ever used…

Worst experience ever I ordered flowers they showed up half dead I called them they said they’re gonna issue a new order and issue a refund ruin my wife on Valentine’s Day I got off the phone with him just now and they haven’t processed a replacement on my refund very angry

Every year its the same thing. com that I did NOT order. then never get the refund.... Is there a State Attorney Generals office somewhere to look into this?

Been trying last night to get the issue with my order resolved to no avail, i have to work so i dont have time to sit on the phone for 45 mins. Do i get on the website wait forever and finally get to chat with someone, just have them leave midcoonversation.

Then I have to wait again, so i feel out the survey and ask someone to contact me.. Please fix the issie.

My flowers were never delivered to my recipient. I used a gift card for part of the order that I purchased through my daughters school program. I explained you can’t refund back to that card because it does not exist.

I used basically a promo code. They kept telling me that I would get the full amount back to my debit card and I didn’t. I just got the amount used by the debit card. I was sent to 6 different people and I was either hung up on or sent to the main menu.

No one will help me get my money back.

I received an email on the day the flowers were to be delivered at 4:30 telling me flowers had been delivered. They never were. When I called they said must have gone to wrong address, I asked for refund. After 2 weeks and four phone calls where each time I was disconnected I received notice that I received I refund of $53 however I was charged $85.

Worst customer service and I still can’t get a refund for the amount I was charged.

Ordered flowers on February 2 to be delivered on Valentine’s Day. They weren’t delivered. Customer service is horrible. You couldn’t pay me to use these people again. They’re rip-off. Don’t buy from them.

I would never ever order from 1-800 flowers they did not help in anyway I over ordered it was my mistake and I call same day and they said oh well all sales are final and delivered to the wrong address I will never do business with them again

***While I believe all flowers are beautiful......

:( ORDERED WITH GIFT CARD From 1800flowers to share with a neighbor)pictured BLUE&WHITE ARRANGEMENT, LARGE

WE RECEIVED: yellow Daisies,asst(very short stem)color roses, 1 pcs white hydrangea, 1 pcs alstroemeria

SUPPOSED TO BE: All-around arrangement with white roses, carnations, and Peruvian lilies (alstroemeria); blue delphinium; baby’s breath; seeded eucalyptus, and assorted greenery Artistically designed a clear glass cylinder vase; large vase measures 6"H; medium/small vase measures 5"H Large arrangement measures approximately 15"H x 13"L

https://www.facebook.com/1800flowers/

Ordered flowers for my daughters 21st birthday on 2/8 for 2/11 delivery. Received notice on the 12th that delivery had been scheduled for the 12th (one day late). Received notice that the delivery was now going to be on the 13th.

I mean, you are 1800flowers, not 1800NOflowers. It isnt that difficult is it? You can't arrange to deliver flowers with 3 days notice on time? I won't make the same mistake twice.

I joined the 'passport club' because I frequently send flowers. I was sent a $10 off coupon so I purchased flowers to be sent to my MIL. 99 so I went back and increased my total to $46 and tried again.

99 (which I was now doing). I joined a chat and the person told me to place the order and then they would refund me. I was then disconnected from the chat. no refund. I tried the chat again and was told I could have 10% off.

I didn't want that because the email clearly says $10. I was disconnected from the chat again. Total time 1 hour. Today I try calling and again spent 45 minutes talking to someone who could not help me. They are supposedly calling me back later.

I have cancelled my passport membership. I was lied to and apparently emailed false information. SO upsetting!

I ordered a basket of flowers and balloons for a 85 year old friend. To have waited and checked status all day. It was her birthday. For it to have been “delivered “@7pm. Which of course family was looking for the items and no they were not delivered and I call in and I speak to someone who insist on telling me it’s delivered when I know by family it was not I asked whomever local florist she used is obviously not doing their jobs as being contracted under your company but

also I wanted a full refund defeats purpose of the arrangement for her birthday. Took her over thirty minutes and she wouldn’t give me the refund and wouldn’t let me speak to a supervisor as I was getting nowhere with her.

Honestly this being a big company - I NEVER would have expected this. I’m seriously angry and…

I had an order to be delivered 2/2/22 for my daughters 15th birthday to her highschool. The rep that took my card info the day I ordered it 2/1 said it would be delivered by 2:30p.

However I received an email stating they were running behind at 4:30p (2 hours PAST delivery time) stating that it would be as late as 8p (when the school is closed and when she would already be home). I called in and the reps line went silent as if she'd muted her line.

I told her that I thought her line was muted but she didn't say anything, not even hold on. So I hung up and called back only for a different rep tell me he couldn't get into my account. WORST EXPERIENCE EVER

I ordered flowers off of your site for a co-worker who's mother passed away. We chose the flowers and the flowers that were delivered were not even close to what we picked out. We had placed the order well in advance. Order #5797619114.

There were numerous issues but what I am upset with the most is, is that the flowers were not even close to what we expected from the photo and they were dead flowers and smashed flowers as well. This is not a good way for your company to get recommended.

It was a very small arrangement and we had ordered a large arrangement. I will be attaching a photo of the flowers and I believe we should get the money back for these flowers. I am so very disappointed in what you sent.

Also, The website does not update the customers on when the order is being…

I ordered and paid $100 for an azalea bonsai as a gift for my daughter-in-law’s birthday. What she received was a half dead plant with dead leaves, sparse leaves and no blooms. I was mortified when she sent me a picture of the plant.

I received an azelea plant from my brother and sister-in-law out of state for my 80th birthday two days ago and even though I thought it was healthy looking today on my birthday I checked the plant and all the leaves are falling off of the plant. When I received the plant a lot of the dirt was missing and the dirt that was in the plant was very soggy.

I know that being shipped the dirt had to be noist but azelea's do not like soggy soil which could be the problem in why the plant is losing its leaves. Since my brother and his wife were so kind as to remember me on my birthday and paid for this plant I should have gotten one that was more healthy.

If you would please look into where this plant was shipped from and why it could not last in shipment to me. I would not be complaining about…

I placed an order that took me over an hour with the first agent. My email confirmation there were errors with my order. I had to call back and spend another 20 minutes with another agent to correct it.

I order 100 red roses for 55 birthday for my wife, pay online, with correct address. In the delivery day I don't receive any flowers but receive email- Flowers delivered!! So, I call costumer service, with is TERRIBLE, They say -we will be working on this problem and maybe flowers will be delivered tomorrow.

Well if my flowers for 500$ not going to be delivered tomorrow I will complain again to much series organization.

DO NOT USE 1-800-Flowers UNLESS you want to have a horrible experience! All of the phone representatives do not speak very good English and they do not pay attention to details! I ordered a floral arrangement for an upcoming funeral this weekend.

I spent 21 minutes on the phone placing my order and I had to phonetically spell out the entire recipients name, church and address of delivery… multiple times I had to repeat all of this information (literally 3-4 times). The call ends, and I later receive a voicemail stating they need me to contact them about my order.

I call them back, and I had to pull up the email to provide my order# and realized the recipients name, church and delivery address all had multiple errors so there’s no way this delivery would have been successful. The…

I ordered flowers that were to be delivered on 12-23, they never made it, then again was promised delivery on 26th, no delivery. Called again today and now the 28th. I never received a call or email from anyone. I have used this place for 8 yrs now, not sure I will every do business with 1 800 flowers again. Hope its delivered tomorrow.

My aunt is 92 and looks forward to my flowers I send her. Tired of being on the phone for hours. Xmas is over now. Still trying.

The memorial lantern I ordered was beautiful. My complaint is that the recipient had no idea where it came from. The card with my message wasn't included with my order. If I had not called my family member today 12-24-21, they would never have known where it came from. Unhappy it wasn't included.

I will in the future not ever deal with 1 800 flowers. I will also notify my family members in the future to use local florist and not go through your company.

Ordered for Valentine’s Day birthday in Narch and now Christmas not one of the deliveries arrived on time. Each time blamed on FedEx and never received any compensation. Beware if you have a deadline and go elsewhere

The flowers recieved was not what I ordered. They were left in the alley way not the front door. found them there at 1030pm I would like a full refund of my purchase. 1800 flowers can pick up the wrong flowers delivered.

I have been on hold now for over 40 min. and still not allowing my full refund.

I order every year flowers for all the women in my life I spend over 400 dollars each year Flowers are the most incompetent group I've ever seen. I got a delivery date of the 17th to be sure to get my flowers there.

I received a notice that fed x could not deliver until the 21st. This person is going on vacation and will not be available Now I had to cancel my delivery In conclusion you and fedx are the most incompetent bastard I have ever dealt with.

I'll that my 4 to 5 hundred dollars some where else. If you want to talk just call me 2767595730. I can't promise the language will be appropriate. I also intend to express my feeling on Facebook and Twitter.

I cancelled an order on 8/2/2021. I was told it could take 1-2 MONTHS for the credit to show. My bank credits immediately. Nearly 5 months later, there is still no credit and they refuse to do anything to make it right.

Ordered flowers for my sister who is in the hospital dying. Ordered what you see on the left received what you see on the right with 6 flowers. this cost in total $113 order number W01005788131674. I was told they would refund $56 and resend the very next day.

Order # 267157083, Guess what... Didn't show up. Was told again they would give me $20 credit and resend. Guess what... Didn't show up again. Tried again and was disconnected from the chat on their end. I used no profanity but they could tell I was upset and wanted the flowers delivered so they said they would connect me with a priority specialist, who I could see logged on.

" and that is when I was disconnected. Would never use them again. Would be easier to plant the flowers and wait to cut them myself. Way less frustration.

I ordered flowers to be delivered to a Gov't office by closing which is at 4pm. At 3pm they still had not been delivered. I called customer service which the first time the lady Saif they would be there by 8pm then she said if they aren't delivered then to call back and request a refund.

I asked to speak to a supervisor and was told there was no supervisor to speak to. I attempted to call the corporate office 0 to speak to an operator and when the phone picked up the person was asleep and did not respond to my greeting.

I could hear the person breathing deeply and TV in the background. When I called back again my call was never answered just disconnected.

Your Company is a cluster fuck . This is the third time you screwed up . I will never use you again and I will certainly let everybody I know to avoid you at all cost with the help of social media .

I ordered days before our anniversary and I had everything planned so that my wife received a delivery at work and when she got home another delivery of flowers. They even charged me $5 for a specific time frame 3-6pm.

Never received my order, this just hurt me because I was just waiting to give my wife those flowers. Never trust this business ever. I should have just gone local

If I could do less than 1 star I would. I attempted to order same day delivery flowers for my wife. They did not arrive at her job on same day. Disappointed but not angry since I did order early afternoon.

The delivery location was her job, a school. My order was placed over the phone when there was an issue with the website and my PayPal site connection. I called customer service at about 7pm the same day to find out why my order was not delivered. No good answer given.

Did realize the rep who took my order input my email address wrong. I was told my order would be delivered next day before 4pm. I called the next day at about 1:30 because it still had not arrived. I spoke with supervisor who "called" the florist and was told they were putting arrangement together again so that the…

The flowers filigreed did not represent the flowers ion the website and I have pictures to prove my point. I believe another gift free of charge should be delivered, this is not acceptable. JoAnne Carpentieri

I just received an edible arrangement from a company you hired called Fruit & Flower Creation, 639 W. Bridge Street, Phoenixville, PA 19460. I would NEVER tell my friend that their bouquet arrived in such a terrible condition. The fruit was old and wilted and the chocolate they dipped some of the fruit in was absolutely watered down and tasteless.

I have never recieved a fruit arrangement in such terrible condition in all my life prompting me to notify you that you should sever ties with this company. They do not represent you well at all! Such a shame for my friend who no doubt paid good money fo this.

To the legal department of 1-800-Flowers

My name is Amy Jackson I received a boutique of flowers from one of your establishments on October 25th, 2021 at my home location 4980 Woodman Park Apt13, Dayton OH 45432 the boutique of flowers was delivered in the name of Nicole Schute instead of Amy Jackson. The person who purchased these flowers his name is Nathaniel Shingleton he has a civil protection/domestic violence protection order put against him by me he is suppose to have no contact with me the case#2021CR01357 is with the City of Dayton, OH. That is why he put the name as Nicole Schute rinstead of Amy Jackson and did not sign the card he is trying to hide his identity but this is how he does things in the past we have now reported it to the Dayton Police Department report# 123245678…

I placed an order last week for a soup basket as a get well gift.

After placing the order, I saw it could not be delivered until 11/09 and I electronically cancelled it within 15 minutes.

When I got a text that the item shipped, I contacted 1800fliwers explaining I had cancelled the order and was told because it shipped it was too late

Order W01095779765676 was delivered today, but it was not the right item. I contacted customer service and was told they would send what I ordered. I was then told it wasn’t in stock to send. When I asked for a refund I was told that would not be possible since an item was delivered.

I was offered partial credit, which I refused.

My items where not delivered on the date I requested and they were the wrong thing. If my order can’t be replaced It should…

Was charged twice the same amount on my debit card for a direct purchase and told it was a pre-authorization hold. (5 day hold)

Phone conversation was extremely difficult to understand the person trying to place my order, very bad english, then you mother fuckers charged my credit card twice for the same thing. I want my money back,

It should be clear that when a service is offered for flower delivery in another country there is always a concern that delivery may not happen in a timely manner. In this instance there was sufficient time allowed for proper execution, with the order placed on Monday and delivery arranged on the Thursday for a funeral on Friday.

On Thursday I asked if delivery was still possible with a reassurance that it is out for delivery. Which never happened. It is even worse that this company could not even contact me regarding the failure of their promised service.

I had to learn from bereaved family members that nothing was delivered as expected. So the only piece of advice that I could have is to not use this company for any reason. Yes I will get a refund eventually.

Yes I was offered a…

I ordered the floral arrangement on the right. I recieved the one on the left. I am very displeased with this arrangement. I very much dislike bows. Why is there a big white bow on there. No fullness compared to the original on the rt. Much smaller vase. Very unhappy.

Not the elegance I was hoping for.

I ordered some daisy's for my wife and when they arrived they were COVERED in spider mites! Never again!!!

I would like a refund for my recent order of 2 items that were not delivered on time. This was a birthday gift for my wife. When I ordered it said the items would be there today and that did not happen.

I ordered flowers for my wife as i have a few times before and I received an arrangement that was AWFUL! I cant believe i received dried up flowers NOT EVEN CLOSE to the picture ! NOT FULL !! I talk to a representative to get a refund and i get half my money back which is still pending!

and credit for future order! WHY WOULD I ORDER FROM YOUR COMPANY AGAIN WITH CUSTOMER SERVICE LIKE THIS? And ugly dead flowers? this is unprofessionalism at its finest ! Treated like this i will never buy from your company again !

And i will post pics on reviews and social media ! attached is what i was supposed to get and what i got ! my order number is 5775389312. com is my email address and my number is 619-908-0030.