1800flowers.com

Upon confirmation receipt of order, there were typos and grammatical errors on card. This was humiliating and embarrassing during the sad occasion of the death of a dear friend's Father! I was assured the card would be corrected. I received email with corrected verbiage for card, yet the original card with typos and grammatical errors was sent to the bereaved!

I called again and customer service rep offered me a 50% discount on another flower order as well as offered to personally call the bereaved and apologize. I said no, I would like to send another floral arrangement to the home of the deceased since the funeral was September 15th.

Long story short, the same card with typos and grammatical errors was sent to the church where funeral was. It is as though there are sick people working…

Two days ago(9/14/2021), I ordered flowers to be delivered to my wife on her 50th birthday (9/15) and instead of using a local florist, my flowers never arrived to I'm told by your representatives it's because of a delay in delivery with FedEx, The roses were shipped from California ? As a CFO of a company, I have never blamed others for a product not being delivered on time by our company regardless of circumstances.

The contractual obligation is always between the consumer and the business. This birthday was pretty big , turning 50 is a big milestone. I trusted your company to deliver my gratitude and affection to her , only to be completely shunned and embarrassed .

I could have chosen local florists but instead choose your company to represent me and was terribly let down. As you can…

I ordered flowers to be delivered today. They were not delivered even though I received a delivery confirmation.

First representative Oliver told me (after waiting 25 minutes for a call back) sometimes those messages are sent before delivery and be patient and wait until 8 pm. He also said if it wasn’t received to call a special number and I could speak to someone without waiting. I called at 8:10.

Waited 30 minutes for a call back from Abigail. There was nothing she could do but redeliver tomorrow. This was supposed to be sent in sympathy and if I hadn’t called I would not have known it wasn’t delivered. I asked if that was my only choice and she promised to issue a refund.

I asked if they knew if it was delivered to the wrong address and they had no idea what happened and all she did…

I gave this three stars only because the delivery was on time. The flowers were for a new baby boy and I paid for a large bouquet. What we got was NOT a large bouquet, a medium at best and that is being generous.

I paid $89 for this and one ballon. Looked nothing like the one I ordered. Not worth it! There was nothing blue on it at all, not even a ribbon on the small vase. As you can see in the picture the vase was no taller than a small juice bottle.

The design looked thrown together, not crafted by a florist. I am extremely disappointed and will not use this service again.

I ordered the large citrus sunshine bouquet for my sister fir her birthday. The flowers she received were definitely not a large. I ordered flowers every year and not sure I will be doing it again. The first image is the picture of the large bouquet on website the 2nd is what was sent. Disappointed

I ordered my floral over the phone. I had to call them three times for a confirmation email and tracking for my order. Each time I spelled out my name plainly and they read it back and then they still miss spelled my name on the email twice so that’s why I didn’t get it.

The email didn’t come till the third time and still no tracking to tell me of the delivery! To top it off they charged my account twice and that’s 5 days ago and they haven’t removed the extra charge even though I told them on the third call that they charged me twice!

needles to say I’m very angry about the service, the product that was supposed to be a medium floral was tiny!! I want the double charge taken off my account!!!!!!!!

I attempted to the cancel an order within one minute of placing it!

I chose an arrangement advertised for $39.99 +tax, with free delivery. The total I therefore expected was $42.49.

I chose PayPal as a payment method, and 1-800-FLOWERS directed me to PayPal to authorize charge. I signed into PayPal, and then PayPal returned me to 1-800-FLOWERS, but without shaving shown a total dollar amount.

It was when I'd been redirected to 1-800-FLOWERS that I saw that a $17.98 “service fee" had been tacked on. This fee had not been disclosed prior to directing me to PayPal for payment authorization.

This was a deceptive move on the part of 1-800-FLOWERS.

As I wrote above, I immediately replied to the confirmation email with the word “CANCEL” in the subject line and “CANCEL CANCEL CANCEL” in the…

A person ordered me a plant for my birthday. I’m not sure where she went in Tennessee but when I’ve got my flowers my car said one 800 flowers. My birthday was Saturday and I received a text message saying due to high volume they would give me my plant when they could pretty much.

Thank you for understanding which I didn’t. I got the same text Sunday and Monday. People pay good moneyFor plants and flowers and for delivery and to get them almost 5 days late acceptable. I called my local florist he told me I was at the mercy of one 800 flowers. Never again

I placed an order for yellow Rose's and 1 red rose with greenery and babies breath. They got all of that correct but the Rose's were off color with some type of tinted off red or pink color. I requested all yellow with 1 red rase.

They also charged me for a free delivery services and did not wish to refund me my funds for that as well. They kept me on my cell phone for two hours waiting for a supervisor named Casey # 9830 who hung up on me.

I had the thought to call them on a 2nd phone line and when I did Casey answered the phone and I Admonished him for hanging up on me he then quickly handled my situation and got off phone. The 1 800 Flowers PERSONNEL are rude and are unwilling to issue refunds.

Save your money go to FTD Florist for your flower needs.

Order placed 8/11/2021 for Grande fruit basket. Additional money paid to expedite order. 43 paid through PayPal. Recipient received basket on the 14th and then again on the 18th. Wrong basket delivered twice! Initially told cost for expedition would be funded on the 14th and then the order in its entirety would be refunded on 18th.

Today is 9/04/2021 and thus far I have spoken to 4 associates and a supervisor to no avail. I did learn that the associate I spoke with on the 18th did not follow through with the refund and it will actually take 30-45 days to see any monies. This is unacceptable.

An error was made by this company twice and in the process of these errors, you managed to leave a bad taste in the recipient mouth. You further angered the customer by not refunding their money in a…

I requested a refund on 9Aug2021 and I have not received it yet. 21 July 2021 I ordered to be delivered on 24July. This was my cousin BIRTHDAY 94th. And they did not deliver. 26 July they were to deliver on the 3rd of August. I cancelled my order.

And they were to refund on the 26 July. They were to refund 5 to 7 days. I called on the 19th of August I still not have my refund. I called on the Lisa/Maria on the 19th of August. Still no rdfund.

I called on the 29 August. They told me that I would receive I 5-7 days. The girl slipped znd it was going out on the 30th of august. I have not received it yet. 3rd September. It is not Monika, Jewel sec no 2795/10645.

They were not helpful at all. They gave me the line that you are use to.. We processed it and you have to wait for it...........

I requested a refund on 9Aug2021 and I have not received it yet. 21 July 2021 I ordered to be delivered on 24July. This was my cousin BIRTHDAY 94th. And they did not deliver. 26 July they were to deliver on the 3rd of August. I cancelled my order.

And they were to refund on the 26 July. They were to refund 5 to 7 days. I called on the 19th of August I still not have my refund. I called on the Lisa/Maria on the 19th of August. Still no rdfund.

I called on the 29 August. They told me that I would receive I 5-7 days. The girl slipped znd it was going out on the 30th of august. I have not received it yet. 3rd September. It is not Monika, Jewel sec no 2795/10645.

They were not helpful at all. I did this, they axed it out........

09. I did not authorize this charge and am not interested in doing so. I have spoken to my card representative and was told to secure a cancellation code. Please provide ASAP as I am most disappointed in your service department and will not use your service in the future!

I tried to speak to a representative. Waiting for a response! Not good!

Very disappointed in the service. Spent a lot of time choosing a floral arrangement and then receive a almost illegible phone message to call. When I finally track down someone, I am told that the arrangement was changed. I realize sometimes flowers might not be abundant and slight changes might have to be made but IT HAS NONE OF THE FLOWERS I CHOSE!!!!

You are sending a bouquet of only daisies. Not what I wanted nor even the colors!!! I am extremely disappointed.......

Had flowers rise plant and chacolates to 61111 love park to Marge petrie 7724 Boulder st ,got the candy no plant or puppy dog ,you got over $100 from my PayPal acct

I ordered a funeral arrangement for my aunt. It was to be delivered onMonday and it wasn’t. I ordere Red Roses and Lily’s with a stand. I got pink flowers on a vase. I cannot get ahold of anyone at 1800flowers.

I ordered a gift basket for a feather in family charged $30 dollars for shipping. When I did not get an email when it was not delivered next day .I checked on order your automatic tracking said 4 days after order.i called customer serbi e and blasted you representative was told your online orders and phone orders were different

This on acceptable customer service tje charges were supposedly taken off for shipping This was through divinity website obituary Terriable customer support this is the second time in a few years that you have screwed up a delivery for me on an important occasion

I Wiil Never Use Your Crappy Company Again

Company was unable to fulfill my order for June 18,2021. As of today I have NOT received my $133 refund. Unacceptable. I’m never allowed to speak to a supervisor. Everytime I call it’s a different excuse. Today is August 31,2021.

My order from 1800 Flowers was terrible in its presentation. Nearly every single petal of many flowers had fallen off prior to delivery - this was completely unacceptable, as evidenced by the pictures below.

An order was placed this morning, for delivery today, Aug 30, 2021!!!! A delivery confirmation was sent to me while on the phone with the recipient! The delivery order # 03278754 is not the same as the order # 2430908 when placed. The recipient advised me the order was not received!

I have cancelled the order and have contacted my CC company to invalidate the charge! Highly disappointed

I was double billed for an order that never arrived. The second charge they told me was a preauthorization and it would not go through and it went through as a charge

I ordered a same day delivery for 8/20. It's 8/24 and was never delivered . This is a scam. Stay away from this company

I had ordered flowers to be delivered to a coworker last week- received an email that they were delivered- when I asked the coworker if she liked her flowers she let me know she didn’t get anything- of course I wanted it to be a surprise- and figured since I got the email that said they were delivered I could ask about it- when I found out they never got delivered I was irate!

I had to call and let them know what happened- they said to call back by 5 if they still didn’t get there - called back at 5- they told me that my account was locked by someone and would need to call me back- no one called- I then had to reach out again the next day- I requested a redelivery but also asked for a refund due to the fact that they couldn’t even call me back as told.

This isn’t the first time I have…

I would appreciate an honest.. “we cannot fulfill this order due to lack of inventory” rather than receive basically a poorly dead floral arrangement. I ordered a beautiful floral arrangement last month of which was so impressive however this order fell totally flat as the entire arrange was past it’s prime so basically… dead flowers.

I was able to salvage at least 8 roses out of the entire bereavement wreath. Very unfortunate.

Poor customer service, I placed a order 8am to have edible arrangements delivered to my wife job before 5pm And 4pm I receive a call that the driver can’t make it. Can it be delivered to a home, after regretfully agreeing they still haven’t made it at 5:45pm I asked for a 100% refund for such waste of time.

I filed a complaint with the Better Business Bureau and the Attorney Generals. I spoke to a supervisor who said she would send a email to the person whose flowers were not delivered. Adrian Holman was the supervisor who was dreadful and unapologetic.

I had to force her to make a apology after making excuses. The BBB has thousands complaints against you. I have a litigator who goes after companies like yours to protect the consumer. Look up Federes and you will see what they do.

I better get my refund and Adrian Holden never sent the email. Before that I called 8 times to get a receipt. I think your company is in big trouble. I am writing to the Board of Directors. I think your CEO is a disgrace to run a company like this. Maria Smith

I ordered flowers for my daughter's birthday on 7/31 to be delivered on 8/07 Saturday. I did put the order number in and the zip codes requested. My payment was made by a credit card and negotiated by your company on 7/31.

I called your customer service department on Friday, after receiving the above message and the representative said the order had been sent out and was on its way to be delivered Friday, 8/06. I indicated this was not the correct date and he sent me a message which indicated the order was too late to stop and gave me a tracking number.

I requested a refund and he said he would have a supervisor call me within the next 5 minutes. No one did call. 8/07. He verbally said this would happen. When I checked the order status of the wrong delivery date through FED EX your…

I've ordered flowers twice from them for a birthday (April and now July) and both deliveries never arrived as promised. My second delivery July 29, 2021) was for my mom's birthday and was extra special because we had just had two deaths in the family.

One of the deaths was the lost of my mom's grandson, so the flowers were a little more special. I've been in the field of customer service/hospitality for more than 17 years and I know that they contract local florists to fulfill orders.

They said that they tried to deliver to my home and that no one answered. The thing is, not only were there 5 people at my home, I have a working door bell and a camera that showed no one coming to my home.

They never know what people are going through and to continually fail at a delivery behooves me.…

I am very annoyed because I paid extra to have a sympathy fruit basket get out within 2 days and instead it was received in 3 days.. I need to get my money back. A business that big should do much better.

I will NEVER use 1 800 flowers again. Horrible, horrible service

I am truly upset. I ordered flowers for my wife so she could receive them today and she never got them. Never. When I called I was told they tried at 12am. Which is wrong. They didn’t try at 12 am or 12pm.

I provided your company an alternate address and phone number to call if any issues and nothing No calls. No flowers. I called customer service and asked for a refund but I feel that’s not enough considering it was my anniversary.

I have always tried to be open about things but this is ridiculous. It’s not like it’s Mother’s Day.

flowers were not received for sister's funeral.

On 6//18//21 I placed an order for ALWAAYS FLORAL HEART TRIBUTE-WHITE 91247 STANDING WREATH FOR ELAINE MATRANGA JENKINS QTY 1 DELIVERY DATE TUE 06/22/2021 PRICE $224.99 $224.99 SERVICE $19.99 DESIGNED & DELIVERED BY A LOCAL SHOP TAXES $ 18.99 ORDER TOTAAL $263.96 RECEPIENT: ELAINE MATRANGA JENKINS 7101 VERNER AVENUE, CITRUS HEIGHTS, CA. 94621 TEL. 9169618531 MESSAGE --OUR LOVE, ALWAYS AND FOREVER.

SISTERS FOREVER ROSEMARY AND JOE. FLOWERS WERE NEVER DELIVERED I AM HEARTBROKEN AND MORIFIDE

They are suppose to be top tier and I have revived nothing but pathetic service the only reason I did 3/5 stars was because the customer service was good they helped as much as they could . But I placed my order at freaking 7 am it’s 3:13 and they can’t get a hold of the local florist I send flowers to my gf job that closes at 5 and she leaves at 4 .

So they telling me they have till 6 witch makes no sense it’s not like I’m paying $20 I’m paying $100 for a dozen roses don’t recommend . Idiots.

I ordered a an' Always Remeber "FLOWER HEART WHITE STANDING HEART TRIBUTE $224.99 to Elaine Matranga Jenkins to be delivered Tues. 06/22/2021 Address 7101 Verner Ave. Citrus H,eights Ca. 95621 tel. 9169618531 MESSAAAGE--OUR LOVE, ALWAYS AND FOREVER SISTERS FOREVER ROSEMARY AND JOE SHE WAS MY SISTER AND SHE THE FLOWERS THAT I ORDERD WERE NEVER RECEIVED!!! There was a terrible mistake made somewhere.

my daghter, Michele Gilmour also ordered flowers that day. They were received and by Elaine Matranga Jenkins Funeral . My Daughter did receive a letter from your 1800flowers stating it arrived. I have not been billed, but I am devastated that no flowers were not sent by me. I feel that I should receive an apology to send to Elaine's family. Thanking you in advance. Rosemary Petrotta…

I chose 20 roses and they delivered 5!! All green leaves. My uncles 90th birthday. In germany

I had order the arrangement Lavender Garden on Friday to be sent to my sister in Colorado . She receive the flowers Saturday and the put the arrangement together. She call me to thank me and when she got up this morning Sunday the arrangement was brown and dying.I'm so disappointed and upset with this matter and well never use you again.

I submitted a complaint with you the other day so this is my confirmation of it. I was sent flowers on my birthday. They were all wilted because they were left outside in record breaking temperatures. No one ever rang my bell.

That was on June 30, my birthday. I called to complain and said they would send a replacement order on July 7. I waited all day and no delivery. I called again and then they said it would be on July 8.

I stayed home all day waiting and no delivery.

Finally, I received the replacement yesterday, July 9, but again it was wilted and left on my front steps. I specifically asked that the delivery person ring my bell. My husband and I were home all day and the bell never rang.

We kept checking and finally found the box on my front steps again. These flowers were even more…

I received flowers on my birthday, June 30. I was home all day and my bell never rang. When my husband came home he found a box of flowers on the steps. We’ve had record breaking heat of over 90° every day.

Not surprisingly, the flowers were wilted. I called customer service and told them what happened. They said they would send a replacement order on July 7. I waited all day at home because I was afraid to go out thinking they might leave them on the steps again. They never arrived.

I called customer service again. They told me they would come the next day July 8. Again, I waited all day until 8 PM and they never arrived. Today is July 9 and I am still waiting. This is very frustrating and I feel bad for my grandson who sent them to me and spent a lot of money.

Customer service told me…

I ordered flowers for a funeral on the 6th and I asked that they be delivered on the 7th because they could not guarantee me that they would deliver on time the day of service. They took it upon themselves to switch the delivery to the day of and now there is no confirmation that the flowers were received.

I will never use this unreliable service again. Horrible service for the price that they charge. I asked to be informed once delivery was made and I was not informed as to whether it was delivered or not. I Will never recommend this service.

It is the first and last time that I will use it. I will deal with the florist directly. Poor service.

For my birthday in May 2021, I received a very small, pitiful bouquet of flowers which were completely wilted, lying down on the side of the vase. I was so disappointed and it made me very sad on my special day. I do not want to recommend 1-800-Flowers to any of my friends or family in the future.

Nancy Romero

ORDER 239316156

REPLACEMENT FOR: 239240676

Was never delivered even though the tracking form says it was.

Almost all of the flowers were dead upon delivery and the flowers were delivered a day early. I did not have this problem last year with another flower delivery company. I do have pictures but they won’t let me download them there because it “exceeds 2 MB.” Thanks

I ordered Mother’s Day flowers on may 5,2021 for my wife and I requested delivery on may 8th but someone somehow changed the date to Tuesday the 11th. You can imagine how upset I was on Saturday. I got a pre recorded message about covid problems when I called.

I got nowhere on the website so I called my credit card company on Saturday the 8th. I got an email that stated the delivery would be made and I noted on the email do not ship the order is cancelled.

I used your company in good faith because my dearest friend died of a heart attack and you guys did great. Two days after I ordered the funeral flowers they were delivered no problem. Not that my friend could appreciate them but I know the family did.

However Mother’s Day was awful and I had my friends make sure the flowers did not…

For my 70th birthday, a half dead, miniature , purple rose bush, from 1800 flowers was received. It arrived on 6/29/21 during my absence for the day. It was 94 degrees on this day. The rose bush arrived in a sealed, thick cardboard box which sat in the suffocating heat since delivery time.

Firstly, who delivers plants, in flower, in an enclosed cardboard tape box? The plant, as should be expected, collapsed. My friend, Pamela Dailey, Sarasota FLA sent theses to me. Tracking number 5120 3345 1170, Internal PO: 0244064590, Product Code, 157139S, Batch No: 25790, Name: Joann Lohan I did not tell Pam the condition of her present BECAUSE Who would tell their best friend, their birthday present, was a wilted collapsed rose bush????.

Some Cheer on your birthday? I think not. net

99 i DID NOT WANT PASSPORT AND HAVE TRIED TO CANCEL IT WITH NO SUCCESS. My ID number is141900. Please take this charge from my credit card and cancel the passport deal. 2021 for Catherine McIntyre at Sacred Heart Hospital Eau Claire WI

I originally placed my order for a bouquet of flowers to be sent to my mother's house the saturday before Father's Day. My father passed away in August of last year and I wanted to send some red white and blue flowers to sit next to his american flag urn.

I placed the order on the 18th to be delivered on the 19th. Got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 22nd, got a delivery confirmation email stating they had been delivered, they were not.

Filed for a replacement to be sent on June 24th, got a delivery confirmation email stating they had been delivered, they were not. At this point I was just over it and wanted a refund, thank goodness for the Customer Service Rep Shenelle.

She was so nice and…

I did not get a receipt with my order and needed it to file an expense report. I called and talked to a very nice person who said he would send it and call me in a half-hour to make sure I got it. I never received it. I called back, and this time got a woman, who said she sent it to BOTH my work and personal emails. It is the following day, and I still have no receipt in either email. I should have gotten a receipt with my order, so having to call twice has me a bit miffed.

Sending an email should be quick. Is something wrong with their email system? This is ridiculous. They've had three chances to provide my receipt. I will never purchase from 1-800-FLOWERS again.

I've ordered about 5 or 6 bouquets from you and it's NEVER what you advertise. Seriously??

I can't even give this a 1... this was hands down the worst customer service experience in my life - I have never actually complained about customer service before, its never been bad enough that I could be bothered, but my experience with 1 800 flowers left me completely shocked.

Yesterday on Sunday 28th June, they tried to deliver flowers to my house, sent by my brother. I of course didn't know about and was not expecting this delivery. It was a Sunday afternoon, so I was at the beach with my family, I had 5 missed calls from them...

when I called back to find out what it was about, the man I spoke to was so incredibly rude and nasty to me. He told me that 'if someone calls you 100 times, you should really answer your phone ok' - his tone was condescending, nasty and petulant.

I have…

I placed Order # W01005762043118 as a birthday arrangement to someone extremely special to me. The item received looked nothing like the ordered item. On-line, I filled out a form and a replacement order was supposed to be resent. That never happened.

I paid good money for a disappointing product and was completely disappointed again when the second delivery did not happen. I would like some type of refund. com 516-695-5344