1800flowers.com

Ordered roses for $70 only to learn that half were dead and the others hanging upon arrival. All were dead the following day. I called customer service and was offered a 50% refund. I argued with the representative, who agreed to refund 100%. 3 weeks later; nothing! I called again, and was offered a new delivery, which I politely declined, then 50%, and finally asked to speak to a supervisor, but only after raising my voice. A supervisor couldn't be located - very convenient and sadly not unusual, and I was again offered less than what was initially promised. Only when threatened to file a complaint and do a charge-back to my credit card, did the representative agree to do, what the company should have done 3 weeks ago!

Do not use 1800Flowers.Com

Less than 1 star if possible. I ordered a funeral spray for my uncle . I was charged in seconds. 165$ for about 17$ of flowers on wire. For starters, overpriced...ok..but was supposed to be easy and fast. It was anything but. I never was so disgusted by a experience. First they say they can't deliver..no one there..its a funeral home..I called the director personally and Mark said the doors are open. No reason they cant manage. I called 1800flowers and spent HOURS trying to find out why/ coordinate and confirm delivery . They had 8 hours before the service. No flowers. I complained and had a fit. They asked FOR HIS HOME ADDRESS SO THEY COULD SEND IT. TO THE HOUSE... A FUNERAL SPRAY ..TO THE HOUSE... I explained what a funeral spray is for. Sickening...

I was promised that they would be at…

To Whom It May Concern:

I am still waiting for the Replacement Flower, Springtime Calla Lily to be delivered to

315 East 74 St Apt 5 New York NY 10021 It was due to be delivered initially on the 12 th of June,never arrived, reported it; Customer Service apoligised and said it would arrive in the 15 th of June. I called again, last night and couldn't get the issue resolved for the third time. Today is the 26th of June. It is more than 10 days that I am waiting for the Springtime Calla Lily.

I experienced major problems with 2 orders both if WHICH I ORDERED ON 27 MAY 2021, WELL IN ADVANCE( CAPITAL LETTERS ARE FOR EMPHASIS NOT screaming, merci.)

1. Kristin Strandberg's order Kakanchoe due to arrive on 2 June, ARRIVED 8 JUNE, 6 DAYS LATER.

2. Camille Montaque's order for Gardenia due to…

Regarding order # W01005764889604, I ordered these flowers on-line for my aunt's wake/funeral. I could not believe my eyes when I arrived at the funeral home (McInerney's Central Chapel at 46th & Wallace, Chicago). I ordered "the large" arrangement & believe that a small arrangement was sent instead!

The local florist the order went to was The Flower Shop of Chicago located at 2246 W Taylor Street. I cannot tell you how angry & upset I am with this order. Add in the loss of my dad's sister.

There were only 5 white roses total in the arrangement. there were NO white lilies & hardly any greenery. com description or photo. This florist used the smallest basket they had, it was THAT APPARENT. They white sympathy ribbon I…

I want to rate them as zero !! Ordered flowers on Wed 6-23 for same day delivery. 21st Birthday surprise flowers! Flowers never showed up. Nothing. So, flowers supposed to be delivered for SURE 6-24-21 NEVER SHOWED UP!!! Called store got some run around story about not being able to reach the delivery drivers.

This happy occasion made me so upset I was crying. I have someone other than the recipient waiting around for these flowers. Now tomorrow day #3 what’s going to happen with these flowers ?? This company NEEDS TO GO OUT OF BUSINESS NOT LEGIT !!! Very unreliable!!

Now my family is in chaos over these flowers. When this was suppose to be a happy occasion !!!! Now if flowers aren’t delivered by tomorrow by 3pm & FRESH FLOWERS!! Then A refund is warranted. And maybe a call to the hall…

I talked to the fraud deparment and they said i will be refunded the money. Thay also said it would be 3months and its been over that time period my nimber is 559-284-2078 i really would like to get my money back asap im very tired of waiting.

It shouldnt take 3 months to refund the money back most companys take 3 to 14 days to refund any money that is refunded Anita Body i think it was on February 9th 2021 between 5 and 8:30am so refund my money ASAP Anita Body

your company placed an order. wich i did not authorize. and charged me 70 dollars. i have called several times to get my money back. to no avail. this is considered theft. and i will press chargers if not called and get this matter solved.

Ordered flowers on June 19th to be delivered on June 20th for my daughters 21st birthday. $90. Never received them. Call their useless, foreign customer services representatives 11 times. They claim they called the local florist, whom they wouldn't disclose who they were, to re-deliver.

It's 114 degrees in Las Vegas. Florist said they left them on the porch. That is completely false, my outdoor camera's didn't find anyone delivering anything on June 20th. I want my complete total spent reimbursed to my credit card within 24 hours.

1-800-Flowers are a grade F in customer service, pricing, delivery. I cannot believe that from 10 am to 5:47 pst, I didn't get the delivery that was assured would be on the 20th. Apparently, 1800flowers and the local florist are thieves that steal credit card…

I placed an order (W01005763969866) on June 13th 2021 for a 6 pack of chocolate strawberries for my senior citizen mother’s birthday. The ordered was supposed to be delivered on June 18th. When I looked at the FedEx tracking number on the 18th the package was still in transit and not out for delivery.

When I called your company’s customer service number I was assured my package was out for delivery which was clearly not the case. After an hour on hold I got a call back from a supervisor who placed a different order for flowers for me which were promised to be delivered today by a local florist.

Unfortunately once again 1800 flowers did not keep their promise. The order again was not delivered and my senior mother waited all day after she received a call from the local florist telling her…

I called and placed my order a day before delivery date. The person that I purchased the order for was leaving to celebrate their birthday. They were leaving at 4:30 p. m. After that no want would be there to open the security door to except the order.

I called 1800 flowers and told them the time restrictions and all they said is that there deliveries are from 8:00a. m. m. Could not help me to deliver earlier. I will be asking for a refund. I will past this complaint on to all my friends. Terrible service.

Hello. I had an arrangement sent for my grandmother's funeral.. my order #is W01005764104318 I am attaching two photos. One was what I ordered and one is what my family received. I am very disappointed in the arrangement. The flowers are very sparce. I understand that it won't look exactly the same, but the difference between these photos is rather extreme. I do not order flowers often, and while I realize they are expensive paying almost $100 (including the service fee) for a basket that looks like it came from the cooler case of my grocery store is unacceptable.

You may want to reconsider your partnership with whatever florist made this basket.

I ordered flowers for my wife to be delivered on EASTER 2021. (They were ordered on 3/31/21 before Easter). I did receive any delivery at all and the holiday was over and I was unable to drive out to get my wife flowers. I called to complain and get my money back which they refused. On April 24th a delivery arrived (20 days after Easter). I called FED EX to come pick up the order which was sent back.

They charged my bank on 3/31/21 $83.43 and I never received flowers on the expected date. Why they sent flowers on 4/24 is beyond me.

I called and disputed with my bank but it was not allowed since 800flowers sent proof of delivery on 4/24/21. I didn't open the box and sent it right back to them via FED EX.

The customer support rep was so rude, I was on the phone for a very long time and…

I checked my account a couple of times to make sure that I had no Active Subscriptions and your website said I had no active Subscriptions. So here I thought I was good to go. Only to find out that today My PayPal account was charged for Passport services.

I guess the Passport account is not a subscription and my account has not OBVIOUS place where I can make sure you are not taking payment when I have zero plans on using 1 800 again. " Seems like you have some trust issues for the agents you put on the front lines.

I have not had good luck with 1 800 flowers since last year when I enrolled. Flowers come too early and have to be reshipped, Orders did not even closely resemble what I ordered, and I had to call twice to get a comparative flower sent out.

Your agent telling me so sorry but…

I recently purchased an order of flowers in hopes of surprising my significant other. I placed the order around 9:50am CT for a same day delivery. On your company's site it explicitly says same day delivery orders must be placed before 2:30pm.

Therefore, with me placing my order at 9:50am CT, I assumed my order would be delivered well in advance of the 8pm cut-off time for residential deliveries. I even called and talked with numerous customer representatives 4 times throughout the day to make sure my order was still on schedule.

Each time, I was told it would certainly be delivered before 8pm CT.

However, after 8:00pm CT had passed, my significant other had still not received their gift. I have always used 1800flowers in the past, and it was my belief that this was a reputable company…

I ordered flowers to be delivered to the funeral home but they never received it. That's terrible service, so unreliable. This is my first and last time ordering from 1800 flowers. I will never order from this place again.

What an absolutely ABHORRENT company!!! I ordered the “Floral Treasure” which the description specifically stated lavender and pink colors and instead I got a red, yellow, and orange themed. So I reached out to customer service and it was quite possibly the most PAINFUL experience with customer service I have ever had. The agent was slow, and everything they said was a copy paste. So much so that it was almost like I was chatting with a bot rather than a real person. And after making me wait to verify my account, didn’t even bother to read my complaint and told me when it would be delivered even though A.) it already was and B.) that wasn’t even my inquiry!!! I am flabbergasted! And to top it off, they only offered me a 50% refund because “it’s all they’re allowed to do”. Yeah, right.

I…

I ordered flowers on June 10th,2021 for my daughter’s 30th Birthday. The customer service rep stated the flowers could not be delivered on Sunday June 13th my daughter’s birthday date. But could be delivered on June 12th. We agreed and I paid with my credit card.

I was told the flowers will arrive between 10am-8pm on June 12th: I had to call on June 12th at 8pm to another customer service rep who stated the flowers will not be delivered today, but guaranteed me it will be delivered tomorrow June 13th and recommended I call back another customer rep on June 13th to ensure they call a local florist for delivery.

She said I will receive an email once they flowers were delivered. As of 7:30 pm on June 13th no flowers were delivered. Called another rep who stated no flowers will be delivered;…

Awful.. don’t seem to understand anything or communicate to their coworkers. Never received a fax for an order and basically harassed me about why the order wasn’t filled. My hands were tied! Don’t appreciate the attitude and the conversations never seemed to move forward!

I received flowers for my birthday and they arrived already dead.

My sister died leaving my 10 year old niece an orphan. It was my nieces 11th birthday. Shes been having such a hard time. I live in idaho she is in Florida. I ordered her a teddy bear and balloons.

I left special instructions that her mother recently died and I wanted her to feel special and loved on her birthday. I order 1 day in advance. The day of her birthday I received a call at 8pm my time, 10 pm where my niece lives to let me k ow they did not deliver her gift.

I am appalled that they waited until ot was too late for me to do something for my niece while it was still her special day. I couldn't understand the person who called me due to a language barrier and I am so distraught over this situation.

I am the only living relative left and now my niece thinks I dont care enough and…

12 June 2021

To Whom It May Concern:

It is appalling, unacceptable, unprofessional, humiliating, and anxiety provoking thatI have experienced twice in a row two mishaps with very important orders to bosses of the Board of Elections; not to mention, misrepresentation in email that Camille Montaque's flowers arrived on the 2d June but never did. Meanwhile, I am calling to see if she received her Gift of Appreciation and Gratitude. Finally, it occurred to me, perhaps it arrived damaged, or never arrived at all. Yes, indeed, it never arrived at all. I feel like a fool. I would like to have the plant order go through to be finally delivered 13 Days LATER.* However, I am kindly asking for my credit card to be reimbursed for $ 34.99 for all of my heartache and having to call day and night to…

I ordered 18 stem sorbet flowers with candy. I was disappointed that the candy was not chocolate but gummy bears.

However the sorbet roses were beauriful. The order went to vivone c/o Margaret sees My phone number is 1_605-225-9881 This person turned 50 gummy bears are not appointment Thank you Barb

I would give ZERO stars if possible. If you only read the first few lines of this review take away this: DO NOT ORDER FROM THIS COMPANY! I have never had a worse customer service experience in my entire life.

I ordered sympathy flowers at 1pm on Friday for same day delivery and paid the extra charge. It is perfectly clear to order before 2:30 local time to get same day delivery WHICH I DID. Well, 9pm rolled around and I had no update.

I contacted customer service to see what the hold up was. STILL NOT DELIVERED. ). AFTER being given a partial refund they told me the earliest they could get my flowers delivered was MONDAY! I said hell no I want a FULL REFUND AND TO CANCEL MY ORDER.

What do they do instead? TRY TO UPSELL ME. Over and over, they asked if they could upgrade my order or send…

To Whom it May Concern, I am writing this email to complain about the results of the order I placed with 1.800.flowers. I must say that after my recepeant received her flowers from your company, I was disappointed at the outcome of the arrangement. It did not anything like the image on the website. The reaction I got from the picture she sent me was a total shock. Please see the attached photos to compare what I ordered and what she received. I am not satisfied with this arrangement I ordered.

Sincerely, Bob Galarza

The person I sent these roses to never received the package. It said they were delivered but there is no package found. I spent good money on these flowers for them to not even be given .

My order W00937780672246 was refunded for a late delivery on 5/10, but my understanding was that I was to get a 50% off coupon as well for my next order. Please follow up. Thank You

Ordered flowers and never received them!

The flowers I ordered for Mother’s Day arrived dead and dying. And was not close to what I ordered. They sent out replacement and it was the same.. Do not order from this company ever

My original order had the wrong address, I received a voicemail saying the person did not live there anymore. I called 1800flowers and told them of the voicemail, they told me to call fedex. I called fedex and they said the driver left the order with the current owner.

I then had to call 1800flowers back and they told me they would refill the order and send it to the correct address many days later. I received a confirmation the order was delivered and find out it is the wrong order completely.

Two dozen roses are delivered when I ordered a small rose plant. I refuse to call them back and sort it out again because between them and customer service of fedex I could not understand their English which was extremely frustrating.

Placed order online three days ago & expecting two separate birthday deliveries… one was just delivered at 3pm-smdh. And am still here waiting on the one they sent locally… Never using 1-800-FLOWERS again! Next time I will order locally & will have it delivered the day before the birthday.

I am desperately trying to get a receipt emailed to me, and I have had the automatic lady try to send me this receipt, I have had a live agent try to send me a receipt, and for some reason, not a single person has been able to assist me with this- no matter how often I try.

This is so disappointing, as the only reason we went with this company was because of the great reviews and experiences had. I am a concierge at The Ritz-Carlton, and I would love to recommend this company to our guests, but sadly I do not want them to experience what I have. SO sad.

Please reference order number w01005762386520

I ordered flowers to be delivered on June 3, they did not arrive until June 7th. These were for a special occasion and at last minute I had to call another company to get flowers to my fiance. In the meantime I contacted customer service several times and was told there would be nothing they could do.

Finally a representative contacted me and promised to have a local florist deliver flowers and make me a partial refund. That has not happened. This is an unacceptable situation.

I am trying to order flowers for our anniversary, coming up June 14. I have an account, I believe. I set it up. I tried several times to place an order. Finally, it accepted the address an seemed to be working. I wanted to add a greeting with the flowers but it did not allow that. Is the site not working today or is it always this way. Very unintuitive and unlike any other. I had too use Google to find this option for those of us hearing impaired who dislike phone conversations and prefer texting or email.

If you read this in reasonable time, ;et me know and I will wait for your response before looking for another flower arrangement elsewhere.

Best regards,

Jim

If I could I would give zero star. I ordered your product 157630L order #W01005761298936 on May 19,2021. It arrived on June 4 and is NOTHING like the product advertised on your website. It is the biggest ripoff ever. The plant is and presentation are shameful.

I have emailed complaint and photo several times but get ignored. I am going to file formal complaints against your company. Your international # does not work overseas either! CherylRysula

I ordered flowers for my family member for Mother’s Day. It was delivered with only a few UNBROKEN stems standing. I called and was promised that it would be redelivered. It has been ONE MONTH SINCE MOTHERS DAY…… I would like to know what happened . Needless to say …I am upset about it.. Will you please check on this delivery

Avis Webb W00937770743683

Horrible! I ordered flowers for my parents anniversary, OAID for the same day delivery. They never showed up, called the next day 5 times! Told me the 3rd party florist was short staffed and is trying but flowers are on the truck. 8pm nothing showed.

Called the next day 3 times. On hold for 40 min each time for them to tell me “driver in stuck in traffic” FOR 6HOURS! They don’t live in a “traffic” town.

Finally last call I had to cancel. I was sooooo devastated. They kept telling me “we will send 20%off” haha no thanks

I used this site many times. I messed up my order for $200 so I called customer service and waited 30 minutes but all reps were busy so I called to place a new order and was instantly helped they wasted my time and it will be the last time they see my money seriously treat loyal customers like this

Orchid box was delivered on front porch. Box was laying on its side (not upright as was clearly marked on the box) as result there were 5 broken blooms. I paid a lot of money and did not expect to have a delivery person mishandle the package. The recipient was embarrassed to report this to me. Orchids were sent to zip code 08033

Please respond to my email

Priscilla Oughton

oh not so.. called company and first lady MARSHA said let me put you on hold for a second and I will see what I can do. You know what she did..??? She hung up on me. if I remember I will do just that.

so I told him I'm going to have to have someone else get flowers for me. very unsympathetic... and will pass the word to stay away...

63 birthday .. she got them today. ) so I know what "good" flowers look like when she sent the picture I was HORRIFIED. 00 is not a drop in the bucket for me someone needs to Fix this Mess and fast.

am still trying to find a number to call?...

I ordered 4 flower since last week they have not delivered it why?

Ordered flowers several days ago to be delivered today Mom celebrating her 89th birthday. No flowers. No options. No help from what they call customer service. Can’t even get a refund in a timely manner. Horrible experience all around.

I bought these roses for a special friend, who had never received flowers in her life was her 63 birthday, she sent me a picture when she go them. I was HORRIFIED.. the first this I see is a brown rose's I paid good money to have these sent to her, I am middle class worker.

however I do recive rose's often. and I have a green thumb so I know what good flowers look like! and these where NOT it. I need this fixed right away.. and I asked for delivery on the 5TH!!!!! what the hell is going on??????

I need to have contact with someone soon to fix this matter.. made me want to travel 3000, miles and Toss them!!!

Order flowers for delivery date 6/2/2021 As of 6/3/2021 no delivery. Checked order and they changed date to 7/8/2021. This order was for a funeral! I called customer service.. they HOPEFULLY changed delivery date to 6/3/2021. They couldn’t even give me SAME DAY DELIVERY and I called at 9:15am.

Waiting to see if this will be FINALLY delivered!!! And it’s LATE!!!! Extremely upset and will MEVER order flowers from you again and will definitely tell people of this mishap and Not to order fro You!!!!

I ordered Heartfelt Tribute XL floor basket in white. What I received was not even close. This was from the deceased person’s son as well. I was embarrassed by this arrangement. I was refunded 50% but I want a full refund.

The amount of momey that I spent on this arrangement was outrageous for what I received. The order was sent to a florist almost an hour away!!! Why?! They rushed to get the order done and I paid for it. Not acceptable.

I would appreciate a phone call from someone.

1 dozen roses sent to 27010 grand central pky apt 21b floral pk NY 11005 on may 6th were in very bad condition. I called and was told a replacement would sent of a flowering lily plant since I was afraid the flowers might not be good again.

Date was may 28 or 29 and was never received. com

The plants I order were dead on arrival. Also I ordered some fruit trees 2 months ago which I have not had Kally Laity

my mother didn't receive order until 05/13/21..... I called about this and was granted 50% refund also was told I would get email confirmation. I never received confirmation I've called back and was told once again that I would still nothing.

Today money was deducted from my account. Why? no one would allow me to speak with a supervisor and no one else that could help me. This is not right! I will be taking further action if this isn't resolved soon.

this is unprofessional and definitely not legal to be taking money out of people's account.

Hello I ordered my sister the Sister Birthday Succulent Spa Gift box but for some reason you are sending her a plant. This is not what I ordered or paid for I did call and I spine with someone and they stated this is what she would receive yet my email states a plant. I am very disappointed.

I will not use your service again. Customers should get what they pay for or at least something similar. Thank you Tamara Carter

I ordered a funeral arrangement for delivery. I ordered medium size red, white, and blue. What a terrible disappointment! I never had this problem before when ordering through you, but I will definitely think twice before I do again. 99 for delivery.