24 Hour Fitness

West Hills, CA 24 Hr Fitness Chris Dow Main Manager Both my Brother and I were discriminated against due to being disabled at 24 hour fitness. All this after an employee verbally and physically attacked and hit me all on camera.

I have been a member of your company since the early 90’s in California. Now I reside in Denver,Co so you have 1st gym 4120 E alameda Ave and the 2nd 7600 E academy blvd both in Denver. In both places since 6/1/23 I have been harassed by gay men in locker rooms.

Never complain to management in these locations. But I went to 3 location, 4609 w 38 th Ave in complaint about a member that he was telling how to workout? I explained that issue to both managers white and Native American that issue plus the harassment from From gay men from the others gym and Gus great idea is to have other members from pretty much half are homosexual including employees to back me up my story?

Is ridiculous and I told them I was tired to move to other 24 hours driving 2 hours away from my home help

I would like to file a complaint to 24 hour fitness in San Jose locate to Eastridge loop. I don't know what I did, the manager at the site don't let me in. Today, he didn't let me in the fitness, I asked him what is the reasons?

He responded he doesn't like me and don't want me to work out at that site. I tried to recalled of what I been done wrong but nothing pop up. He treated elderly person with unrespectful and racist. This is unreasonable.

I want to bring this up to stop this happening to other elderly person. I paid for to use the fitness what right did he has for not letting me work out where I want to go? I want the explaination, is this how 24 hours fitness treat their customer?

Hot tub and steam room still broken now 3weeks. I called I was told another week.mskes it one month no steam room or hot tub..no reason for this. Bad manager..needs to be replaced..his job to keep club in working order..come on .what's up here

I came in 2 days ago on the 16th to 19371 NW 27th Ave Miami Gardens, FL 33056 United States to sign up for a membership and I was only showed the yearly and gold membership deals. The next day I came back saying I learned about a silver plan online that I was not told of at the location when I went the previous day.

The general manager Tony told me that the silver plan was ONLY for cardio machines, I told him my brother has a silver membership and he uses the weights and he replied with “he shouldn’t be” I proceeded to look online and in fact the silver membership does include the cardio AND weights.

Now he is saying that he cannot make the change of my membership until I book the sessions with the trainer included with the plan I was sold. I don’t feel comfortable with this general…

Steam room broken 2weeks now still down. Hot tub not working still. 2weeks. cool side.

also needs to be open 24hours. Like the name.????

The hot tub and steam room have been broken 2weeks now all I get is excuses. Why isn't the manager fixing things around here. Not doing his job.

Safety is the #1 complaint I have with this organization. I was robbed inside the health club on 9-6-2023. My losses were more than $1500. This could have been prevented had a staff member not let a criminal, who was not a member, to enter the club and use the facility.

Being a long-time (and loyal) member of 24 Hour Fitness, I am surprised and disturbed by the lack of sanitation focus at your club on State Street, Santa Barbara, CA.

Spray bottles have been removed, hand sanitizer dispensers often empty, and no evidence that this club is vigilant/ attentive to expected sanitation requirements.

My question is when and how these concerns will be both addressed and rectified. This gym qualifies as a questionable health hazard.

Hola mi nombre es Marvin palma estoy reclamando que me están cobrando 4 veces en el mismo mes y necesito ese rembolso de dinero o que me espliquen qué pasa mi teléfono es (401) 556-7476 gracias

Since new manager started at Imperial Ave location the pool wayer is COLD! We have complained and he could care less. When I asked him where it was so cool now since he started, he said . ” New manager has no customer service skills whatsoever..

why would you want you customers to be uncomfortable to the point where they have to complain over and over and yet nothing is done! They say they set it to 80-82, well the pool never reached that temp. See image below that’s what the temp is.

no other location has their pool this cold. They’ve always been a very comfortable temp. What is wrong with his imperial Avenue location?!

The mesquite location suddenly picks up trash out of the parking lot. It looks horrible. Some of those items have been out there for a week and a half or more. The same is true about indoor in the locker rooms where discarded items have been left there for a week or more.

Most of the employees do acknowledge you when you come in but seldom do. They look away from there phone while they do it.

It is so hot in this particular business, 10 minutes into your workout you are sweating as if you have done 30-45 minutes. The air has never worked correctly. There is not a bathroom upstairs, where all the bicycles and walking equipment have been moved, so if the need be, down stairs you go.

A employee by the name of Shaun at the 24 hr Fitness at Bay Fair Mall in San Leandro,Ca..said, I don't like you nigger.... Then he went to the front desk & spread a malicious/embarrassing lie by saying I was fondling myself in the wet pool area....

You get numb to racism.. But destroying a person's character is gutter..... Can you please address this embarrassing lie expeditiously...

I called to ask a simple question about billing to the Newark, California gym. I barely got a chance to speak, the man talked so fast and so rudely and then told me to read the billing agreement that was emailed to my daughter.

I asked him to please slow down as I was hard of hearing and he literally HUNG UP on me. I called back twice and they let it ring until the call dropped. I was going to join myself but am shocked at the rudeness and poor customer service.

I was physically assaulted by another member in the locker room for absolutely no reason who was under the influence of drugs. General manager says that he can’t terminate the membership of the assaulter because they have to give him one warning before termination as per the policy.

This is unacceptable and what if the same person is assault someone else in the future? Very disappointed with management here at 111 S 38th St, Tacoma, WA 98418

3722

To whom it may concern;

I am very, very dissatisfied with the Manager Yannei Yem service today at around 3:15pm.

I asked her help in regards to the lockers. She assisted me at first… unfortunately, her key doesn’t work and then she told me to read the directions. So I read but I still didn’t know the code to unlock the locker lock. Then she turned and walked away, she told me to use another locker. And I did, and the same thing occurs. I have to scream and said, “Mam… I tried using another locker but the same situation occurs. She walked to me and said, “Don’t you know how to read the directions!” This made me mad… she walked away once again without helping me. Yes, I did called her a bitch because she degraded me with her unprofessional attitude. I told my daughter Emily Sulivunh to…

Yesterday, July 4, 2023, I signed up for and received a 3 day guest pass. I get to the club , Scarsdale Central Park Super Sport, and the 2 young ladies working the front desk tell me they are not honoring guest passes today!!

They further state that they were told by upper management not to honor guest passes. I asked, why does it not say that on the website or in the email that sent the guest pass confirmation?? They had no answer.

They also said they were not honoring guest passes due to high volume traffic in the gym. This is a HUGE gym and there were MAYBE 30 PEOPLE in it at that time. I told them I drove all they way there to just use the treadmill for 20 minutes to complete a 1 mile run.

They said I would need to pay for a 1 day guest pass at $25 and there was nothing they could do.…

Bad customer service trying to speak to someone and this guy Edgar at puente hill 24 hours fitness threat me to cancel my membership, was Tuesday 27 2023 at 8AM, in regards to making changes in my account with not me notified me, so if I get cancel I'm going with internal affairs complain and you have to pay me back the money I just pay for my annual fee, this guy was rude, made wait for 15 minutes in front desk, and

he saw me I was there, nothing about courtesy so I want this matter to resolve here my phone # 626-664-3942

I cannot seem to get ahold of corporate to talk to someone regarding a current staff member and a manager at the same time who is a horrible smart mouth mean Narcissist. He absolutely does not need to be working for any establishment having to do with customer service.

This young rude manager needs to be fired at best for the way he poorly handles clients. I think all of the current staff members at the 24hour location know very well how hard it is to complain to corporate because of issues trying to reach someone.

I think these employees us use this to there advantage as some sort of safe haven were they think they cannot get in trouble from there very young and immature staff they all seem to hire. Please have someone get back to me asap so I don't have to make the time as to find…

I was training with a in house training. Training ended and I’m still being charged for 2 months that I was not attending. I’m owed $684 for April and May where there were no services rendered. I spoke to management Kevin Rodriquez who was very non professional with regard to the issue.

He advised he doesn’t know if I will get my money back because it’s too late the services weren’t canceled. My trainer knew I was done.

Member for 20 yrs. 24 hrs gym in Richmond Ca, hill top mall is disgusting and ridiculous . The machine maintenance is poor tread mill and stair masters does not total of 10 to 12 machine do not work. The gym is never clean and very unhealthy. I am very surprised the health have not close it down or maybe 24 should. Trash cans over flow floors and dirty its out of control . men locker room toilet over flows maybe you should send someone out with authority to take a look at.

Thanks to all Dwight

I have been going to 24 hour fitness for 4 months now. I have experienced poor staff service everytime I come there. I pay my membership every month and I deal with incompetent staff who takes no care into there duties as managers and the janitorial staff are very poor at maintaining the cleanliness.

I talked to Esme who has been a manager there for 2 years and have been rude and inconsiderate at my complaints about other members taking pictures and video of me naked in the shower. I am constantly harassed my others and it's always in the shower.

When I come out of the shower they run in the pool room which has a direct entrance from the back into the females shower area. I have been confronted to fight and called names and been involved in a few altercations with females.

Every single…

there is no hot water in 1850 Ocean Ave San Francisco for almost a month, now pool is closed too. I used to go to Daly City Branch, CA, there pool was closed for at least 1.5 months also. Need some major help .

Absolutely terrible customer service. I cancelled my membership months ago and these assholes keep charging me! CROOKS.

I have been a member since 2001. I love your fitness and got alot of friends and family to joy. Never have had a problem or bad experience. I recently got very sick different illnesses that I had not been able to go into 24 hour fitness for a year .

I continued paying every month besides me not going in. Im 56 year old. On mon may 1st I went in for the first time in a year after i was told to start slow working out again. I came in I was working out look around to see everyone that were working out.

Picked a mechanics was berly starting to do my work out. Went i fine a girl coming up to me very rude and in my face asking me why i was on her mechanics I got in shook the girl was so disrespect and stated to her but your working out on another mechanics.

I know I have not been thier for a…

My heart is so heavy to learn that today you let an amazing instructor go. His name was Travis Jackson.

Travis Jackson was a dedicated employee who taught 6 a week throughout Bergen County locations including Englewood Cliffs, Ramsey, and Paramus.

All of his Zumba and body pump classes were filled with at least 30 to 40 people and close to 50 to 60 people on his weekend Zumba classes,

Please bring back Travis Jackson to teach at 24 hour Fitness. His legacy will be missed and he has a huge following. Meaning multiple people will cancel their memberships including me, my fiancé and family if he is not there.

He is the only instructor that consistently gives you a challenge each week for each class.

Please assist, I experienced a very annoying arrogant General Manager by the name of Tony at 24 hour fitness in Monrovia concerning my membership renewal. He informed me that it was normally procedure to for his Sales people to sale me a membership without educating me concerning what was being offered.

They deducted 3 months of previous membership and auto enrolled me over the phone while I was working. Basically they solicated me while I was working and did no informed me of what was being offered. I asked for Tony's Regional manager's phone number and he very sarcastically said no you can't have it I'm going to help you.

If don't want your help then I should be able speak to someone who is his boss about the issue. Apparently, he waited to contact me close to after hours so that I would…

Please assist, I experienced a very annoying arrogant General Manager by the name of Tony at 24 hour fitness in Monrovia concerning my membership renewal. He informed me that it was normally procedure to for his Sales people to sale me a membership without educating me concerning what was being offered.

They deducted 3 months of previous membership and auto enrolled me over the phone while I was working. Basically they solicated me while I was working and did no informed me of what was being offered. I asked for Tony's Regional manager's phone number and he very sarcastically said no you can't have it I'm going to help you.

If don't want your help then I should be able speak to someone who is his boss about the issue. Apparently, he waited to contact me close to after hours so that I would…

The facility is unkept and unsanitary. Bathrooms are littered, debris on the floor by exercise equipment , dirty mirrors and huge dust balls all over studio rooms. I pay monthly with my colleagues who attend senior fitness classes and we no longer want to attend due to these conditions especially with Covid still present.

It has been this way quite awhile unless a visit from corporate calls. I suggest unannounced visits, so you can really see the condition of this facility. I look forward to hearing from you and plans to remedy the situation.

Thank you for your time.

I am a member at the Valley Stream 24HR Fitness in Long Island, New York. The hot tub doesn't get hot. And 3 of the mens showers are broken.

Redlands 24 hour fitness: question to the manager: Why do people use the steam room with street tennis shoes and sweaty work out clothes, everyone that goes in there is as such..what's up with that? Answer: please let us know when this happens, so we can address it....my reply: no management and team employees should handle that and even if it is cleaned daily..the whole issue is they do it because they can and no one does anything.

I was in shock on my first visit on 4/11/23, and other members stated...this is all the time.

I will report to the Public Health Department, as this is unsanitary and also to the BBB.

Shame how your management is trained, it would be better to just shut down the steam room and sauna is the same.... The pool seemed okay but then again..who knows.

Signed, A…

Hi , I belong to your Manhattan Beach 24 hr. Gym. My my is Steve Roddey. My #3109944175. I recently paid for a trainer there. 4 sessions. I asked the manager, Josh Craig about some injuries I had and if a trainer would be able to help.

My injuries were a 3 month old hip replacement and a torn distil bicep tendon. Josh said this would help and correct the problem and strengthen this. Josh turned me over to a new trainer named Landon. I told Landon all about these two issues and that's all I wanted to be worked on.

The first 2 sessions he never addressed these issues. On the 3 session I told him again I wanted to work on these issues. He seemed to have no knowledge of both. He started to try to work on my 3 month old hip replacement and was going to suggest a few things and I plain asked…

99 out of my account another employee called police and filed a false police report stating I walked in your health club with a gun in my hand! I had police officers pull a gun out on me inside of a gym full of civilians I was fearful for my life and all I wanted to do was play basketball the employees that filed a FALSE police report!

Refused to give the officer his number because he had a warrant already out for him and he’s working in your club I am a paying customer and I had to have a gun pull on me for something your employee said I will be filing a lawsuit with your company. My lawyer will be in contact with you shortly

Harassed, verbally assaulted and threatened by another member who has been cautioned multiple times before for similar behavior with other members. These are unprovoked attacks. Club management took a very soft approach to dealing with the matter. With no obvious consequences for the abuser.

Nor did i receive any follow up from management. Just business as usual. The club now feels unsafe

Let me see, I have so many as of late. 1. Shortening your hours so its harder for people to get their workout in before going to work. 2. Having your tv's set to the offensive FOX Propaganda channel or any news channel. 3.

The place I go is just not getting cleaned up like it use to be. 4. The organized classes leaving their door open so we can't hear our music just their screaming using their mic. 5. At my gym their is a smaller area upstairs to use and yesterday they closed it off for a private one on one training with gym trainer.

Only place I can use the strap static stretching since the downstairs is always being use by weight lifters. 6. Probably nothing can be done about people using the machines so long but its so annoying. Asked a gentleman how many sets he had left yesterday…

I have been a member of the Rockwall, TX gym for 6 years. It is a very convenient location for me. It has been decent until after the COVID years. Now is it is absolutely filthy. The men's bathrooms go weeks without being cleaned.

The women that are in the classes say the same about their toilet facilities.

I locked my belongings in locker with my car key and locker key. The front desk could not find a tool to cut the lock @ 3201 Louisiana location in Houston Tx. The front desk personnel told me , the lock cuter was stolen.

00 to break the lock.

I locked my belongings in the gym @ 3201 Louisiana in Houston Tx. The front desk personnel could not find a tool to break the lock, so I had to call a lock Smith to break my lock off the locker.

I can't believe this location do not have tools to break locks. I am very upset to have to pay a lock Smith when I pay a membership. The front desk told me someone stole the tool to break the lock . I don't understand that

There is an employee in Pacifica that is running the business like it’s his own personal gym. For the past 2 1/2 weeks he has been opening the gym one hour earlier (non business hours) and let’s 3 of his friends inside the gym, then locks it right away, and then re-opens at one hour later 5 AM.

I have been charged $1200 back in 2021 and I have been promised to be use this money towards my membership, renewal, when my membership was over in February of this year the promise never kept end they simply rejected me I need help. Thank you.

They were suppose to open 3 hours ago but they still aren’t open, wasted my time and a lot of your other paying customers with your incompetence

The supervisor at 24 hour fitness in Bayfair it’s a diff He is writing false contract. He is charging me personal training that I have not used and I never request. His name isLeon Brooks JN. And he is really aggressive.

A really dangerous person put my safety in danger.. he’s causing me a lot of stress I hope to find a person who can solve this situation on the best peaceful way.

No one came to open the gym on Kipling and Bowles in Colorado in the morning. Sat in my car along with many other members for 20+ mins. Left because no one opened the gym. Absolutely horrible and very upset with this organization

Dear Management,

I am a new member who had just purchased a 1-year prepaid nation-wide club membership, what I did not expect was the poor facility condition and lousy attitudes from your staff at your Newport Mall club in Newark, California, located at 2086 Newpark Mall Rd Suite 1001, Newark, CA 94560. When I made complaint to the club manager, Kelvin Tram, he threatened to revoke my membership and trespassed me to this particular club. For our mutual interest, allow me to bring to your attention of what was taking place and the full story of the incident.

I have been going to this club for the last couple of weeks sine this is the nearest location from where I live, but I noticed the facility has been out of maintenance since the first visit: some lights in the steam room are out of…

My name is Cedric Johnson a member of 24 fitness in Piscataway NJ. The men locker room has been filthy for over a year. The pool area is dirty the life guard is half ass. 3 The Steam room floor and room is dirty.

00 I HAVE SWETP UP THE FLOOR MY SELF AND THE MANAGER HECTOR KNOWS ABOUTH YTHIS ISSUE.

Water in jacuzzi too hot and caused a rash on legs

This location in Aurora Colorado is unhealthy, dirty, disgusting and should be closed. This is not fair to the neighborhood, basically racism at its best. This neighborhood is a mixed of people from around the world and 24hrs has no respect to this community.

Check the picture, they speak louder!

The new manager cancelled my membership and called the cops because I did not want to take my shoes off in the sauna. I spoke to a manager in September when I join the gym and explain my feet situation, they told me it was OK to not take your shoes off and stand and not sit on any of the furniture.