24 Hour Fitness

2/23/2023 at 8:30 PM central, I went to the 24-hour at 1000 Lake Plaza Dr, Spring, TX 77389, phone 346-372- 3746. The girl at the front desk did not acknowledge me as I entered my phone and fingerprint and seemed to be laughing at me to herself. I am here to get support for my fitness goals and not to be mocked by a small-minded disrespectful person.

Upon leaving, I told her directly, " she should try to be nicer" as she was eating a plate of food at the desk spilling crumbs on the counter, a bad look.

I asked for her name lastly as I was staring at her as she did not have a name tag and was silent. Then I said, "Never mind I'll find out" and left feeling disgusted.

She was very rude and I hope she will get reassigned as I and others will not be going to this location. I've been a…

I was told when I signed up that I could cancel any time and get a pro rated refund and when I called to do that they said I only had 3 days from when I signed up to cancel and there was nothing they could do. My concer was that because of medical issues I would not be able to use the facilities and the associate said no worries just call and I can cancel now management says oh well sorry she was wrong if yoi see my history I only went to the gym a few times and paid for the hole year. I don't feel like this was fair and at the time I was out of work so the money I paid was a trench for me. Reachbout to me if you want more info I would really appreciate your help with this.

Thank you!! Rafael Rivera 760-771-7408

Hey, I love 24 hour fitness. To the steam room, to the equipment, to the basketball court, I love it all. My big problem is that, I don’t have time during the day to go to the gym. The gym is a lifestyle for me, working out is a lifestyle for me.

The gym location in Miami Gardens, Fl right near hard rock stadium does not stay open for 24 hrs. I cancel my membership just for that reason. I hope this company can get this location back to 24 hrs soon.

Because over night when I’m getting off work 2-4 in the morning, I would like to hit the gym.

Today on Monday February 13th between 8-10am, there is a young girl about age 8 in the club. This daughter of one the "regulars" is using equipment and weight machines. The gym is busy enough that waiting for a little girl on weight machines is unacceptable.

The front door staff, Ricky, clearly sees them in the gym. The front counter routinely is left unmanned during the morning hours as well.

Additionally, another 24 hr employee, Jordan , can clearly see the little girl on the machine and on the center green turf from the new stand at desks. The employees are not interested in doing their job or enforcing the policies that give the paying members their due time with weight machines and other equipment.

I recently had a legit complaint to a young male about their member policy. I was…

Still waiting for my refund. Over three weeks and still waiting. I was in california the club in Huntington Beach 5858 warner ave. 714-840-3888. I signed for a month while I was visiting family. The representative gave the wrong information whren to cancel. it show the refund is in process according to the information I got when i spoke with someone at the club. Can not understand why your institution is holding my money for this long. I would appreciate a resolution of my refund now.

Thank, Caroll de la Garza 714-315-5488

Location: Scarsdale, NY Silver Sneakers Studio Classes

Only four classes offered per week even though the need for more is apparent. Yesterday, Tuesday, February 7, 2023, there were over 50 seniors exercising. Barely room to move—dangerous situation. Complaints from members to management go unheeded— they refuse to add classes or to require registration for classes with a reasonable cutoff, e.g. forty members.

In addition, the same instructor, Susan, teaches all classes and consistently starts classes fifteen minutes late. Management claims they can’t get her to start on time. This is disrespectful to the seniors who sit there just waiting for her. Although she still runs a 60 minute class, it’s ending 15 minutes late which interferes with members’ schedules and appointments.

I first want to start off with saying that I'm a 18 year long client at 24hr Bayfair. On February 2nd 2023 I entered the esbabblishment at 10 AM. The lady's local room was completely unsafe and unsanitary. I spoke with the manager at the front desk who told me that someone will be into clean.

After completing my workout an hour and a 1/2 later returning to the ladies locker room it was still unclean. The floors were saturated with water causing a slipping hazard feces in the toilet trash and hair throughout the locker room.

Also there seems to be an issue with transient people entering the locker room hanging out. As a long term paying client this is unacceptable. I would like to see that this gym is kept under California state health and safety codes.

I have photos however your site is…

When started with 24hr fitness in Apple Valley,CA THEY SEEMED TOP NOTCH , that was beginning of 2022. Going into 2024 the bottom fell out I guess. Half the showers in the mens locker room are not working, latches on the 2 bathroom stalls don’t work at times, , if you use the pool area the swim suit driers broke all the time in women and

mens locker room so they removed them, the place is trashy often due to not being able to keep up with non carrying trashy members

It’s been over two months since 24 hour fitness in Miramar Florida. The hot tub is not working. Absolutely ridiculous.

I joined your facility to enjoy 24 hr. access to work out. All 3 clubs near me Boulder, Fort Collins, and Lafayette do not stay open 24 hrs. why is that, when will they stay open 24hrs again. You have other locations over 2hrs away round trip that don't close which is too far.

For all members residing in northern Colorado this is not fair your operation Hrs. need to live up to your name.. Very disappointed member

When the pandemic started January 2021, you guys took out $90 the gym was close for the months. You never refunded my money or accommodated my visit. I would like to get my membership back but you owe me money.

My new phone number is 346-377-7359. The old number is 281-995-9829.

I am a UPS driver that started a membership I believe in 2019. I have not logged in to any facility since February 2020. I deemed essential during the Pandemic and worked straight through it. Seeing there was a freeze on the account and the distance protocol, as well as taking care of an elder parent…..

I was not comfortable being around nor being in a gym. I suppose at some point the freeze was lifted unbeknown to me my account was being charged. When I did realize I went into the facility that I usually use, and was told the best they could possibly do for me after paying a years time is comp me a month….

Telling them I am caring for an elder and still not comfortable being back in the gym, my account was once again put on freeze. As my work schedule gets Extremely busy in the last 4…

Harassed by the GM after walking in because I “look” professional. Disturbed me spending time with my kids. Racially profiled my kids as well. We have not bothered anyone. This happened Jan 15th at 1:23pm. The day before Dr. Martin Luther King’s holiday.

The new manager this name is Kevin , branch Miramar , FL this guy throw away the belongins of many member without any notificación he is new in the gym, i have been for more than 6 years at the gym and never happen this situatión before i talk with him i was completé rude and inconsiderate he cause many problems to the owner even me

Thave been a member for many years and my favorite class was Aqua. The classes were always packed so there was a need for them. They started diminishing and ultimately stopped. I was an instructor and a participant and know the dire need for these classes.

They service everyone but are very important to a large majority of members that can't do your other classes. You have a big beautiful pool in San Ramon but there have not been classes since Covid started. The people that needed you most, handicapped, elderly, obese, people recovering from injuries and everyone else who loved Aqua wants the classes resumed.

For many of the above mentioned people this was the only reason they joined 24 Hour and may have been the only classes their bodies could handle and benefit from! Sincerely, Yvonne…

I received a free pass online for your Tustin club. After using it once on a 3 day pass the guy working the front just said you can't use it and to leave because I didn't have an id that said Tustin.

I'm moving to that area which is why I was trying it. The first day he took my I'd and didn't give me a pass. I have been to your club in the past and was never treated crappy. Not to mention embarrassing me in front of people.

This guy was a jerk. I expected more from what people told me.

The El Cerrito store is a joke. There are 5 stationary bikes. ONE works. And for over 12 months, THREE have been broken. The old standby excuse is "We only have one repair man for three stores". Well, he must be rebuilding the other two brick by brick. Sad. No one cares.

The "Associates" sit at the front desk and stare at their phones. No customer service. Just plain saddddddddd!

The gym is filthy. Womens bathroom is nasty! No toilet paper half the time.

Front desk sign desk. Staff has no knowledge of working with the public. Huge turnover. The music is no gym music. Nothing upbeat and make you want exceed !

It’s constNtly RAP dismal music talking about cops, etc. Very low cost home made videos of rappers dancing with building burning behind them. It is not gym music.

This particular gym in Tustin CA needs attention. It’s vile! Always dirty! 24 Hr use to be s good solid brand name. Now it appears Corporate does not care.

The gym in Tustin is filthy. Health Department should be notified. The music is basically geared toward 15-29 year olds. Rap music with a very low cost video showing rappers dancing with red or green backdrops. Very depressing and dark!

This music gives you no incentive to run faster or push for a better goal. The people at the front desk could care less. Does anyone care. The owners or is it just about the money. Please make a visit to this club.

You will see for yourself. And do it unannounced! Thank you

NO complaint. I wanted to complement Doug from your Mililani location. He is always friendly and helpful. Other employees are also good but Doug stands out. I have a large number of employees I am responsible for and I can tell he is dedicated by his nature and work ethic

club in hayward is very poor it is not clean i can send you photo they are very bad

Hi there I would like to start by saying the staff is very friendly but you cant call yourself 24hr fitness and close by 10pm this store 3550 Industrial Dr, Santa Rosa, CA 95403 now has hours this is false advertisement. None of the members follow any of the rules.

Also the steam room has been busted for a month now the place is run down and needs some serious improvements the equipment is old and are constantly breaking down why are we paying for membership if nothing is being done in the building who ever owns it is just running into the ground it desperately needs to be updated and change the hours back to 24hr

This complaint is in reference to pearl city in Hawaii. I’ve been coming here for 7 months and today the staff is communication with each other over the loud speaker. This is very distracting and unprofessional. This incident happened Saturday 11/19/22.

October 31, 2022.

STORE LOCATION: SUNNYVALE FREEMONT BLVD., CA

Will you tell me about your company policy about the heat temperature in the Sauna. Sunnyvale facility always keeps between 195-210 F degrees . It is too hot for skin and breathe. I suggested the manger to reduce the temperature but he sad he can't not. He said it is company policy. If your company policy sets the temperature at 195-210 F degree please consider it is too hot. In my experience, 180-190 F degree is hot enough. Please consider it. Thank you.

WOULD YOU BELIEVE THERE IS A 24 HOUR FITNESS GYM THAT CLOSES AT…8:00 PM!?? UNBELIEVABLE!!

The address is 9574 Micron Ave, Sacramento, CA 95827.

They Can’t blame Covid so what’s up? I and other members are Furious!!! I can’t Believe my neighborhood 24hr Fitness now closes before my bedtime. Ridiculous! Last month they were closing at 10 pm. Still ridiculous. But 8?? WTF?! They could At Least stay open until midnight! Also, why doesn't 24hr/f have evening and late night aerobic sessions/classes? Day workers cannot attend day and early afternoon classes.

Thanks much.

Joseph N. Oku (916) 400-3322 Voice (916) 417-1043 Text etc. (I rarely answer my cell if it’s unfamiliar.)

Water fountain very dirty.

There has been several occasions including today Tuesday, October 10, 2022 where the front desk staff is blatantly disrespectful to members of the club, as well as myself they do not greet me they do not say goodbye they just give me a dirty look. I was for 24 hour fitness when I first moved in Colorado Springs an absolutely loved the gym, now as a member I saddened to see the lack of care that this gym offers.

Front desk workers exercising while on shift, on their phones consistently saying disrespectful comments about members of the gym and just not being overall friendly and inviting when people come in

3615 el Camino real, Santa Clara CA 95051 Guy called Fernando B at front desk, treats me bad every time I got there and ask about my Budy every single time, he’s not professional and asked me today if I wanna get in trouble with him like he’s gonna do something in my membership, he’s not the only one but he’s the one who’s the worst worker over there.

I’m paying $54 dollars to use this gyn with is not a great one and full of people every single day that you can not even training because every machine you’re gonna use is occupied and if it’s not enough there’s this Fernando B. guy at front desk with treats asking a customer if I want to go in trouble with him, it’s just ridiculous!

Hope you guys do something or I’m going to look for another gyn

I had an issue a while back and I feel that the staff has a personal opinion on me based on that incident it's biased and unfair ,they have terminated my membership I have talked to the manager before the termination and everything was good no problems, I've been a member for a while now and expect to be for alot more years I love 24 hours ,I believe this location has has many issues due to homelessness and

the area after covid I would like to speak with another person that can help me address this issue thank you very much

the current staff that is there always makes comments when I walk in and out of the gym, mocking or is rude, they know who the people are but yet do nothing to fix the problem. this has been the third time I have commented on this matter they totally make it awkward for me to work out there. the company corporate knows about this and i have sent them a letter.

The Hawthorne, CA location on 120th Street off Crenshaw is below expectations. I have brought my complaints to this location for years with no regard to improvement by your management. Many people I know will not come to this location as a result of the lack of care shown, sence of urgency and respect for members and the community. ) is always dirty.

I was told that they're waiting on parts to repair the Steam room.. REALLY! Showers are not clean, have had doors missing, old equipment and not sufficient classes for members. There are no yoga classes here at all. I have to travel to Redondo Beach, Torrance, Santa Monica (or Hermosa Beach) where there's yoga classes 5 days per week.

This shows a lack of…

Carson, California 24 Hour Fitness has fake cameras on the top floor. Learned this when I was aggressed by a man while on a leg extension machine, unable to defend myself in this situation. I asked for video to be reviewed, then Luis Chacon told me the cameras don’t work and did little to make the scenario safer before leaving his shift.

Ana (Management that I spoke to the follow day) confirmed this and the incident has convinced them to remove the fake cameras.. which doesn’t make it any safer. I am currently pending reimbursement for my year contract from corporate. If that is not fulfilled, I will sue for the misrepresentation of fostering a secure facility.

I arrived at the San Diego Miramar Location today Saturday at 6:35 as I have to be at work at 8 am and the door was locked. ART never showed up.

Machines been down for over three months and no towels or hand sanitizer at the Monterey park 24 hours

I go to the Compton 24 it is entirely too hot in the gym it’ll be 75° in the gym and 70 or 72° outside I complain I talked to Three for people who work here and nothing has been done yet elderly people work out in the gym and if someone were to pass out that’s a lawsuit my next move is to go on yelp and give you guys a bad rating I tried talking to managers workers no one seen be able to do anything

The graveyard janitor at the east ridge San Jose location is horrible. Doesn’t really clean, the floors always over wet when mopping nearly slipped plenty of times. He’ll try to mop around you if your changing or at the sink which the mop touches you.

Just rude plz get him out of here.

Rohnert Park california. I went into the club with my friend Amy miranda. And she told me that the showers do not work in the women's room. The shower curtains are torn down. There's drug paraphernalia in the room. And apparently the manager is letting homeless people into the facility.

And it has deteriorated very badly. This is completely unacceptable you need to improve otherwise you're going to be losing members.

Water is too cold for Aqua classes need to be warmer Monday, Wednesday and Friday between 10AM and 11AM

I have been a member for over 20 years in Fort Worth, TX. I attend the 24 hour fitness on Horne Street in Fort Worth. I attend regularly doing body combat, body pump and yoga flow. For the past few weeks the air conditioning hasn’t been working properly and it’s getting very hot in the room (Group X) where we workout.

I’ve complained several times and they say the air is working. One two separate occasions one of the instructors shamed the class for complaining about the temperature. I may not renew my membership if I can’t workout in a comfortable room.

Please explain to me why the gym at the Hilltop Mall closes early. From Mon-Thur opens at 6am-10pm. On Friday the hrs changes to 6am-9pm, and on Sat its closes at 8pm. I don't know abou Sunday. What kind of business hrs is this?

What happen to open 24/7? This is a slap in the face to us members who prefer to come in late like around 9pm. I would like to see the gym opens at least up to midnight every day. Thanks...

24 Hour Fitness in 870 Amena Court Chula Vista CA 91910 The African American in this gym literally kick us out because he doesn’t want to accept our 3day pass that is advertised in your website. Because he said they’re not accepting 3 day pass in their gym.

This is a false advertisement and he is very rude. In YELP. He is well known on being rude, bad reviews posted.

They are discriminating me because im black

Your facility in Irvine on Jamboree Rd. is really dirty. The facility layout is the best I have been to in OC (including your super locations), however you have very weak management. I've never seen a manager in the area, and staff are generally huddled in front, chatting. The men's restrooms are a disaster, and a couple of days ago, only one sink trickled out water. I had reason to use the commode recently, but could not as you were out of toilet paper in every stall. When I mentioned it to the guy on my way out, he just rubbed his face like, "sure man, it's not my job." The truth is, your place is so dirty, I believe you may have a public health problem.

I contrast this facility with the other location across from Triangle Square in Costa Mesa. The manager there, Otis, is awesome. He…

I purchased several sessions for a personal trainer in January 2020. Covid closed the gym in March 2020, I became Iill. I needed surgery, had complications and have been under a MD card since 2020. Recently cleared by surgeon to resume gym activities.

I have asked for a refund of the monies paid and have been denied . 24 hour fitness claimed I signed a contract with the understanding there I are NO REFUNDS. I was never given a contract and the contract they have on file was not signed by me , it’s not my signature.

Glendora, CA. Close to three weeks ago, I asked the front desk to order some exercise balls. Not the weighted ones, the bouncy ones in different colors. (Yes, that’s funny). About four days later, I actually SAW a manager. He assured me he had ordered them. I’m not convinced. Three weeks? That’s excessive.

Today, July 15, one of the font desk employees was actually sitting on one of the old bouncy balls! That doesn’t seem right.

Finally, I want to congratulate your company on making this location pet friendly. I look forward to bringing my dog in, just as one member does.

The 24 hour fitness in Mesquite is bottom of the barrel. Tonight while working out I had the worst experience ever. Trying to relax after work (8 hrs at the hospital), I came to workout. This 24 hour allows guest to put their own personal music in the Bluetooth speakers that play throughout the cardio classroom.

A male member connected his phone to the speakers and all everyone heard was “n*****, f***, N***** and the expletives continued. Other member started leaving due to the music. I asked the gentleman to please put headphones on. He proceeds to play the music louder telling me he comes to this gym all the time and they allow it.

This is what the facility allows?! What a disgrace! I told the 24 hour team member about the music and guess what… he did a absolutely nothing. I’ve never…

Good afternoon 24hr team,

My name is David Escajadillo and I’m currently (but soon enough) cancel my add on membership with your facility.

I attend the 24hr fitness in Winter Park FL (Orlando base). And the customer experience that me and my significant other (Bianka Harris) have received here has been very disappointing. It all started with making some changed towards our monthly subscription since we felt that we were paying almost $100 in memberships. We spoke to the general manager “Nancy McKenzie” from that location. At first she seems very helpful to change our plan and make it cheaper for us. We were able to come to an agreement and ended up staying as members. After that, nothing was discussed to us about any “annual fee” or charges coming up since we had renewed our agreement…

I was at the gym at Campbell rd in Richardson tx. Someone was on his phone for 30 min texting while I asked how long he said I’m using the equipment of course well he wasn’t very nice and told me bad words anyway I went to the front desk looking for the manager and

I told him what happened and my frustration why this guy said that to me he only said there’s nothing he can do about it because the gym it’s big enough to do something he said and that pissed me off how can someone be a manager and not help when it’s need it thanks hope someone listen to us as a woman .

Try to find best crew for us as a customers

I go to the 24 fitting in Anaheim/Fullerton ca on lemon st. One of the male poop stalls has been out of service for at least a week, longer I'm sure, one of the urinals has been out of service longer than that, not exactly sure how long, that means there is only 1 urinal and

2 stalls with all these people that go to the gym, for all I know the female restroom might have the same issue. Whenever something breaks here they drag their feet on fixing it, they need to take this stuff more seriously.

I am a member and attend the Richardson, Tx location. The schedule states that there is a yoga class on Saturday at noon and there is not. The schedule needs to be updated with current information. In general there are not enough yoga classes and the Saturday class should be reinstated.

The manager and other employees have stated that they have no information to share.