24 Hour Fitness

My wife Donna Wasson and I (Herbie Martin) have been attending the 24 Hour Fitness in Everett Washington.

To my understanding, it's called the Mill Creek 24 Hour Fitness Super Club.

During our regular visits, we have informed the staff every single visit about club members allowed to walk through the shower area with their outdoor shoes on and going into the steam room and sauna.

The club has signs posted on the doors of no outdoors shoes allowed in the steam room or the sauna.

My wife and I have to go to the front door every single visit to have someone from the front desk to come and enforce the posted sign on the doors of no outdoors tennis shoes allowed in both the steam room and the sauna.

Wearing outdoors tennis shoes in the steam room and the sauna is spreading germs and unable…

As usual, the men's locker room at the facility on Bovet Rd. in San Mateo during the late afternoon and early evening hours in a mess with towels piled high above the bins, piled on the floor, and strewn all over the floor.

It would be embarrassing if membership personnel were touring prospective members. Front desk attendants at that hour are typically girls who couldn't collect the towels anyway. Since the manager is sometimes not there at that hour, not sure who should be alerted to the problem.

I have been a member of 24-Hour Fitness since 1993. The letter I received from them states that I have been cancelled because I did not pay my " annual membership renewal fee" I have NEVER paid a renewal fee and my membership is a lifetime membership not an annual one.

fake notes were entered on my account and EVERYONE calls themselves a supervisor at the membership department but not one of them will help and they all parrot the same excuse.

Today 10/24/16 I went to the facility at dairy Ashford and westhimer the one I go to all the time and have been for the last 5 or six year. I arrived about 11:15am. The womans bathroom was filthy I have never seen it like this.

79 this month the more I pay the worst it gets, I use this location for convenience. I would love to see clean like it use to be when I first became a member.

I signed up for 10 personal training sessions at 24 hour fitness located 512 S Chambers Rd, Aurora, CO 80017. The personal trainer name is Sean. At my first session he didn't know how to work their computer system and he didn't even weigh me. My goal was to lose 10 pounds and I didn't. When we had our last session I informed him I wouldn't be signing up again with him because I didn't reach my goals.

He then became rude and his behavior was unprofessional. I shouldn't have to tell a PT to weigh me, or to write down my progress information for each session. The PT is there to take control and lead you so you can reach you weight loss goals. But that didn't happen. It was a total waste of money and I will never use their PT's again. They are not properly trained and in my opinion, you…

24 hour fitness staff is very rude and condescending. They do not keep the facilities clean. when report filthy conditions to staff they make fun of u, call u a liar or then target u for harassment. doesn't care. They even try to harass you or belittle you.

What is wrong with the elevator at the Torrance Ca location? It's been out of service for over 3 weeks. Nobody seems to know when it will ever be fixed. Do they want to get rid of us people who can't climb the stairs or aren't physically perfect? Seems like discrimination.

The manager never seems to be there. Does he work from home? Does this violate the Disabilities Act. I get half of a gym but no reduction of my dues. I'm really upset about this. Maybe they have too many medicare members and want to get rid of them.

I would really like an answer to this question. Somebody who works there said they would like to know about the elevator too as everybody gets mad at them and it's not their fault.

I signed up with 24 hour fitness for a whole year membership in June of 2015.I have a bone spur on my ankle and may need ankle surgery. he manager that signed me up ensured me that I can freeze or suspend membership monthly fees up to 6 months. On October of 2015, I was taking cortisone shots and because of doctor's orders it would be best to stay out of the gym. I called 24 hour fitness and asked them to suspend it for the next 6 months. I just returned last week on May 2, 2016 and found out that my fees were never frozen and that I was being charged from October- April which is a total of 6 months. I called the manager today, 5/9th and spoke to Maddie at 2:25-2:35PM and inquired about why I was still being charged.

She was able to credit only 2 months but was not willing to credit all…

I have been a member since 2009. I had a very bad experience with one of your night shift employee at your 18541 Kuykendahl Rd. Spring, TX 77379. He was a older black man who would not give me his name (I'm black also). I'm an Engineering Inspector who works 16 hour days occasionally. This situation took place a couple of days ago. After working 16 hours I went to the gym reluctantly. As I enter the club this employee said to me " what's happening old school?".

Being tired I guess I didn't answer him as quickly as he wanted and as I was trying to log into the system he raised his voice and said "lift your head it will be ok lift your head up what's wrong with you? Lift your head up son!". I'm 61 years old and do not appreciate being talk to in this manner. This employee seemed to be very…

This is for the memberships of Scott Steffensen 00123, Bridget Steffensen 00123, and Kory Freeman 00123, and anyone else on this account. 00 for only the first renewal year, we had been told that our lifetime membership would be $49 a year for life.

This year we saw our membership double in price and have simply been told that the fine print stated that our membership amount was not for life. It appears that the clause on the back of the contract is in complete contradiction with the agreement made between us and 24 Hour Fitness in its agreement to establish a lifetime membership of $49.

We protest this action against us and desire to maintain the agreement made to us of $49 a year for life.

The manager and staff at 24 hour fitness have been made aware of the following complaints and have not corrected any of them in a timely manner. The swimming pool area is not well maintained, each month we experience a cold pool that takes time to regulate.

The water fountain has not been working for three weeks. Two of the three lights in the steam room have been out for three weeks. I have never seen a maintenance worker use a mop to clean the swimming pool area, shower room or pool area.

They simply hose down everything.

I called to cancel my membership in July 2015, I was told to freeze my account so if I decide to reactivate my fee would be the same. I explained I really just want to cancel as I was out of work & couldn't afford membership . They convinced no charges will be mad & I said if I don't reactive in 3 months what happens, I was told it would cancel automatically. So I decided to have my membership frozen thinking I had nothing to loose. To my surprise I saw a debit on my bank statement for $44.95 from 24 Hour fitness.

I called the 24 hour corporate office immediately was told I was sent an email in July explaining if I don't cancel in 6 months I get charged again as a member. I said I never read this email not saying it wasn't sent but I know I never read it probably thought it was an…

Costa, Carlsbad Mall: While a woman was showering the cleaning person named Carlos entered the women's locker room to vacuum. He entered while a woman was showering. It was a very unpleasant experience. As soon as he was identified as a male and not a female cleaning person, he was yelled at above the sound of the vacuum and told to get out. It was reported to the person supervising at the main desk and he apologized for what had occurred.

The Shoppes at Carlsbad Mall: Three days later at this location a woman was using the bathroom facilities when a male cleaning person entered with a a vacuum. The sign outside on the wall indicated that the women's locker room would be closed for cleaning at a specific time. This male cleaning person did not honor and probably did not read the sign. It…

I have been a member of 24 Hour Fitness for about 10 years. I have never had any kind of trouble with any of the staff at the numerous locations I have gone to during this time. But I did want to make a complaint about a staff member at the 720 S Colorado Blvd, Glendale, CO (Galleria) location. I have been in that store several times and every time I check in to work out, if he is standing at the front desk, he says something inappropriate to me. I believe his presence at the front desk is menacing and makes other people uncomfortable as well. At this point I have to reconsider my membership due to that location being convenient for me.

I don't know what his name is but he always is wearing a “beret hat”. He is blonde, about 6'1”, has facial hair, and looks to be in his thirties or early…

On January 18th, 2016, I went into 24hr fitness on Center Parkway and spoke with Michael about how I can purchase a gift for a friend to try out 24hr fitness gym. Michael showed a couple options and I chose the option of paying for 2mos (first & last month's payment) as an add on to my current membership. Michael specifically told me and my husband that we need to cancel the add on membership by February 18th so that we will not be charged for the 3rd month.

On March 17th, I view my bank account and noticed that the 3rd month was charged already. I called 24hr fitness immediately & spoke to Ivana who said they can't cancel the membership over the phone. My husband and I drove to 24hr fitness & Shay assisted us by cancelling the membership for the friend & told us that the refund will be…

Although 24 Hour Fitness prides themselves with a cleaning staff, just pay attention. I was on the treadmill when I began choking on the dust in the air. The woman running on the treadmill next to me was also generating additional dust. I moved away from her and went to the treadmill that was two or three over from her . Those machines were all vacant. The dust continued to pour into the air. I had to hold the sleeve of my shirt over my nose. I placed my treadmill in a maximum inclination and stopped it from operating. I looked under the machine.

The floor beneath the treadmill was filthy. It dawned on me that as the treadmill base moved in a continuous rotating motion it was tossing dust into the air. Taking the disinfecting liquid and a paper towel, I cleaned the floor to remove the…

I joined 24 hour last September on a free pass that really wasn't. I felt pressured to sign up for a membership and I did for year and they promised no annual fee and just pay first and last. Today I see an annual fee charge that I remembered not signing up for and was told that it was in the contract, I was told no annual fee and didn't see it on my contract. I call customer service and was not helpful I got frustrated and tried to cancel my membership and was told that would be $200 for early termination.

They ended up freezing my acct till may. I am dissatisfied that even when i told them no annual fee I still got charged and then was told repeatedly that annuals fees are due January of every year, and I told them I didn't see that in the contract

I have a few complaints about the 24 Hour Fitness club in Lakewood ca. A lot of the time there are no work out towels. Multiple treadmill machines are broken and not usable (TV, earphone jack or machines with error codes) and the parking lot looks like it never get cleaned.

All employees are really friendly but it doesn't make for a enjoyable experience. I hope that 24 Hour Fitness CEO reads this complaint and changes their corporate policy.

Oh my God! I have never had such a difficult time making a payment. 24 Hours automated system is useless! After about 10 calls I finally got it to work. If the automated person can not understand your member number, it automatically transfers you.

I have been on hold for at least 20 to 30 minutes numerous times without any one ever picking up. I literally called about 10 times. The member number has letters in front of the numbers. The computer can't ever understand what you are saying or punching in.

I am ready to tear my hair out of my head in frustration. You call the nearest club and they can't do anything about it. They say just come in and do it. You go on line and it is a challenge too.

Especially because you are required to push in passwords etc. I wanted to pay someone else's…

I go to the 24 hrs fitness in palmdale, closest to the mall. One of the bikes has been down since March, at least that is when I notice it. It is still down. Yesterday I notice another one is down. What's going on?

Your facility used to maintain their equipment. You have a lot of members and I know they are all paying fees. Do you not care about members

In the month of June I visited the 24 hours fitness in Moreno valley, Ca. I asked an employee how much it would cost to use the facility for the week and the response was more than if I were to use the facility for the month.

The employee then gave me a form to sign that I would be using the facility for a month even though I was only going to use it for ONE WEEK. I specifically told the employee that I was from out of town (4 hours away) that I was going to use the services EXACLTY AS I SAID "FOR ONE WEEK".

The employee stated it would benefit me this way. I come to find out that I was being charged month after month when the employee stated I would only be charged for the month of June. It would be greatly appreciated if I can be refunded what I was charged after the month of June.

My wife and I are members at the Alemany club and for the last month or so the machines have been breaking down and not being fixed? I've had to bring my Leatherman to make machine adjustments. When I ask what's going on they tell me that they had to fire the mechanic and that they are having trouble finding a new one?

for the last week or so the air conditioner is leaking into a 55 gallon trash can which is half full, and isn't that where legionaries disease comes from?

Went to Lakewood, CA 24 Hour Fitness club and complained to staff about the filthy conditions and Fact the wet floors caused safety issues. Nothing happened. Went to management and they did nothing and treated me badly. Staff started to be nasty, rude and retaliatory towards me.

I reported it to corporate and the District Mgr was to call. He never did. I kept trying but nothing happened. The last straw was when I was sexually harassed and the 24 Hour Fitness corporate office did nothing. The manager eventually kicked me out because I complained to corporate.

When I told corporate they did no investigation or called me back.

I have asked for the 24 hour gym in Fontana, CA if they could put larger signs up indicating that members should shower before entering the pools. They say that the sign that has 10 sentences of rules is sufficient.

I do not think it is. I see many people enter the pool after being in the sauna and steam rooms.

Reported filthy unsafe conditions, and rude staff at Lakewood, CA club. Was retaliated against, threatened, verbally harassed. The fitness mgr pretended to be the head mgr when calling. The district mgr never called or investigated. Just decided to get rid of the "squeaky wheel " instead of taking care of the problem in the gym.

Annapolis MD. Typically 40% of the treadmills don't work properly. Usually no sound and/or screen. Management unresponsive to member complaints. I was told the machines are serviced ONLY ONCE A WEEK!! Very poor service. Place is dirty. A haven for germs .

They should have a posted member complaint/ suggestion board where management responds.

the stuff members are so rude specially two works name is jhonson and other was white lady name is tracy they two don't know how to make customers happy I just went to the gym and they don't let me in they were keep saying that you didn't make the fee your fee is due even I was showing them proof my email address and other things like membership els.

very very rude two people out there please review and take action thanks.. other ways I will quite this gym I went to the gym after 7 blocks they don't care they said really don't know how to handle the situation bad customer service also.