24 Hour Fitness

I canceled my training sessions since April and till now I didn’t get the refund. Every time I ask about the refund. They say wait 4 to 5 business days. I waited for more than 4 months.

I have been a member for the last 2 years and my wife has been there since the pleasenton gym opened. Lately going to the gym has been very frustrating, today I went to the gym and steam room was out of order for the third time in a couple of months.

Machine remain out of order, there is hair all over the locker room and steam room when its working. When I started there it seemed to be okay, but lately its been going downhill.. I was there today as I said before and the steam room was not working, I just called to see if it would be working tomorrow, and the manager didn't even know it was out of order..

That is a very bad lack of communication, if the manager had known maybe he or she could have been working on getting it fixed. Thank you. Eddie and Rina Ruiz..

On Saturday, at the 24-hour fitness located in North Hollywood around the 91601 area, the GM, Robert, refused to handle a situation I brought to his attention. A member was laying down next to me on the mats in the stretching/abs area by the steps.

He had removed his shoes and socks. I've personally seen this member do this a few times and never approached or informed of the very obvious gym rules stating this is not allowed, for health reasons. His feet were also oddly colored and spotty.

This could mean nothing, but it also looks worse to me that this person is rubbing his bare feet all over mats we put our bodies, faces, and hands on. Imagine this person having a health issue and any number of people rubbing their eyes with fingers now covered in something like athletes foot or any of…

My family and I have been loyal members of 24 hour fitness for several years. The customer service, services offered and assistance over the phone has changed a great deal and it is not for the best. My husband and I are in the cusp of cancelling our membership due to all the changes, increases without being informed and overall unsatisfactory customer service.

I would like to definitely be contacted by someone in the corporate office as I can not speak to someone on the phone that can assist w/my concerns. We were not told about an increase we would be getting. Our family has different due dates.

We pay a monthly fee for child care and most of the time the locations we go to have no employee or they are late. Towels have been discontinued, etc. Can someone please get back to me with my…

GenMgr, Jaime, at 19734 Saums in Houston 77084 is in dire need of customer service training! He is condescending, demeaning, treats senior citizens like idiots, & has threatened a senior citizen loudly (to ensure embarrassment of that individual). Sr citizen was reporting a temperature of 74 (& rising) in the SilverSneakers room (again-is constantly very hot in this room).

These older citizens have medical issues like high blood pressure, diabetes, etc. which do not tolerate high temperatures. He argued it was 72 WITHOUT going to the room & blamed (very defensive) the humidifier (which was functioning correctly & reservoir was NOT full).

Customer took one step forward into the office where he was standing so that other gym patrons would not hear, but Jaime forced the customer out into…

My club for the past 13 years. Club 375 cancelled the weekly Yoga Stretch Class held on Friday at 11:30 am. 24 Hour provides very limited Group X classes good for more senior members or those of us with health conditions or injuries that are gentle and restorative.

This class was one of those and taught by an awesome teacher Lauren Sparks. I really plead with Corporate to reinstate this class and be more attentive to your senior members needs.

Helli My 70 yr old mother and I joined orriginally in Ventura Ca. We had to move to Santa Barbara. My mother and I have automatib withdrawl. We havent had any problems.

The other day we went in and were told that we were past due.My mother asked if she pay in 2 days.the girl said yes. A couple of hours later the payment was sent through. So when we wen back a few days later. We were told that out account hadbeen suspened and told my mother she could use the facility. The place is completely unsanitary. Clumpsof hair all over the shower floor. The lockers for people without locks never wotk. The pool is in desperate need of cleaning. Paper towels and toilet paper all over the bathroom floors. You need to get a spinner for bathing suits. There hasnt been anyone at the front desk arriving or…

I totally understand that the gym is always being used 24 hours a day, but there should be no reason why the basketball court is missing a basketball net. 24 hour fitness isn’t a cheap gym the net should have been placed a long time ago.

It has been several months the basketball court has been missing a net. And another complaint I have, there should be more reminders for the gym members to put back the gym equipment after being used. Ps please help keep a gym member.

, if someone says me, then he responds with that’s your problem not mine” Today 09/04/19 they made to sign up sheets for his class. Some people from one of the list was not on the other one and when people came to ask he answer “some fucking people is just going in without a number” again even when he’s dancing he makes comments in Spanish like “valiendo madres” he has a microphone on and

everyone can pretty much hear him. He is not approachable and very arrogant. Please address this issue. Thank you.

I love to swim. I was excited to find your location and I did like the pool. The problem is in the water. Every time I swim in your West Seattle pool my face breaks out in welts. My husband asks me each time if I've called 911 cause it looks awful.

When I asked at the desk if this is a problem for others I've been dismissed as something that is my problem. What is in your water there? My doctor was horrified. Thank you, Pat Eskenazi

I don’t think it’s fair that the towels are gone!

Secondly, the monitors for the bikes in the rpm class don’t work. For us loyal members it’s not fair to be treated like it’s a common gym for the high cost we are paying. The minimum that can be done is either lower the price, or bring back the towels and make the monitors work.

No customer services, front desk people doesn’t know what they are doing. I have come a third time to sign up with prepaid from Costco and still doesn’t know how to do it and keep blaming on the manager is not here or the system is not working right.

First time i don’t know but for the third time with the same excuse is not acceptable and 24 hrs fitness need to train people. Don’t just hire a walking dummy.

I train at the Agassi sport in Laguna Niguel. I’ve sat on phone for 35 minutes a week ago and filed a complaint on broken and nonoperable equipment in this gym that has been broken for months. I was told I would hear back from manager in no more than 3 days.

Well it’s been a week now and I’ve never heard back. And equipment is still broken. ( something is wrong with the pulley) I’ve told staff many times and they just blow you off. This gym is also Ran very poorly.

The bathrooms are discusting and filthy. But the equipment should get fixed in a quicker manner. If we don’t pay our dues we are quickly notified but if equipment is broken it just sits there forever. Not good. I’ve had numerous friends end there memberships here because of these issues.

Please help me with this. I’m filing…

Your Mission Hills location does not have enough weight lifting machines and members hog them. Today a member was on a machine for 30 minutes (and unfortunately this is not the first time it has occurred). People will do up to 20 sets.

Also persons will occupy two machines either by themselves or south another person. Getting a weight workout in is an issue on every visit. There should be rules on the # of sets and not being able to occupy more than one machine.

I have been a member for over 30 years and this location is easily the worst.

Your Mission Hills location does not have enough weight lifting machines and members hog them. Today a member was on a machine for 30 minutes (and unfortunately this is not the first time it has occurred). People will do up to 20 sets.

Also persons will occupy two machines either by themselves or south another person. Getting a weight workout in is an issue on every visit. There should be rules on the # of sets and not being able to occupy more than one machine.

I have been a member for over 30 years and this location is easily the worst.

The gym staff never inform us gym members about absent instructors when we were waiting in the class and do not bother to seem sorry and responsible when we complain to them. I hope they can be more initiative, noticing whether instructors are late or not coming and letting us know instead of having us come to them.

Civil Rights Violation, Abusive behavior, Intimidation by Managers on August 07, 2019.

Called customer service to try to get help with a billing issue, the guy helping me out named Edgar was so unprofessional, did not try to help at all to fix the issue I had, he forgot to put me on mute and was joking around with the people around him about them being gay , when I asked to speak to a manager he stated they dont have managers or supervisors.

Please take the time to coach this person and if possible hear the call. Worst customer service I've ever dealt with.

Called customer service to try to get help with a billing issue, the guy helping me out named Edgar was so unprofessional, did not try to help at all to fix the issue I had, he forgot to put me on mute and was joking around with the people around him about them being gay , when I asked to speak to a manager he stated they dont have managers or supervisors.

Please take the time to coach this person and if possible hear the call. Worst customer service I've ever dealt with.

Hello,

My name is Bryant Vassor and I am writing in regards to a customer service issue I've encountered regarding Two Employees at the 24 Hour fitness in 8333 Pines Blvd Pembroke Pines, FL 33024. Several weeks ago I struck up a conversation with an Employee named Marrisa that lasted roughly 20 to 30 minutes. In that time I learned that she loved chipotle and was from Guam. I also told her about Pollo tropical and how macro friendly it was. She told me that she hated it. After the discussion died down, I made my way to the gym area to train. The following day, I made a passing joke, telling her that I would take her to Pollo tropical, she responded, with "But I hate pollo," to which I said, "I know," and proceeded to my workout. Ever since then she's ignored me, refusing to greet me and…

Today is July 10, 2019 This is complaint regards to one of your lady personal trainer her name is Sierra. For the last 3-4 month she has been getting in my way and following me around the gym with her client not sure why. This time I was walking straight and she suddenly pulls out to get in my way. That is not right. I don't get in her way and I try to keep away from her, she just keeps following me and try to get in front of my face, every time she is there, I had enough of it, I would appreciate if she stays away from me, that way I can work out without her stalking me.

I spoke to her manager Anthony he didn't want to do nothing regards to it, He is another one who needs to move on, I have been having issue with him as well, first of all I had this other lady in my way, I have anxiety…

I was a member many years ago probably over five years ago. I came to check out the club by my house. I got issued a 3-day free have to check out this gym at Laguna Hills location I came in right now and I was told I cannot use a 3-day pass since I've been a member before but

it's been a very long time and the guy at the front desk ask me why would you need to check it out if you already have been a member before? The guy's name is Austin here at the Laguna Hills location.

When I asked for a manager Austin told me a manager isnt available. This is discrimination and it's against your policy on the website that you guys did Issue it to me and I don't appreciate being treated this way.

I have attached the screenshot of the pass that I was spent from the website.

Auburn, Washington club is Not open at the 5:00AM scheduled opening time 50% of the time-

People talking on their cell phones in the work out area.Thay just sit on workout machines and hold every one up.I think cell phones should not be allowed in work out area.

April 28, 2019

24 Hour Fitness Attn.: Corporate Office & Management

RE: COMPLAINT REGARDING HARASSMENT AT 24 HOUR FITNESS MCLOUGHLIN BLVD, PORTLAND, OR HARASSMENT AND STALKING COMPLAINT REGARDING GABE COMPLAINT REGARDING VEHICLE VANDALISM BY ANOTHER MEMBER COMPLAINT REGARDING FINGERPRINT SCANNER, FILING FALSE POLICE REPORT

On 4/28/19 around 8:00 am, I was minding my own business in the back seat of my car when a man, balding, driving a Grey Toyota Tacoma with a camper shell, OR License Plate No.: 276 HRL backed into the parking spot next to my car. The spot was narrow because of the poor design of the parking lot and so it is difficult to pull in and out. In fact, 24 Hour Fitness should label these spaces “compact” because they are not big enough for a truck of that size. He pulled up…

First of all, I had my monthly payment being deducted from my debit card. Unfortuantely, I had fraud on my account and I had to get another debit card. It is better for me to have it deducted from my checking account to prevent any payments from being deducted.

However, I called to and spoke with Pedro/Badge # 4667632 and inquired about my balance being deducted from my bank account and all future payments deducted. He said yes, I could use my checking account information. He asked for my information(routing number and account number) and I provided it.

Pedro request to put call on hold and I said yes. He returned to the phone and indicated that he could take my April and May payment via my account but I would need to go to gym and provide my debit card for the remaining balance. That is…

To whom it may concern,

On April 13, 2018 I found your 7 day pass online and thought I would try your facility as I just relocated to the area for my place of business. I then called two of my brothers who are currently members their along with my elderly parents. I looked forward all day to visit the Indio facility with the hope of joining. After work that evening I went with my two siblings and I checked into the front desk hoping to redeem my email pass from your website.

When inquiring of the process of the pass the young man that was at the desk was very curt and asked if I had an i.d. that was local. I let him know that I had just relocated with nothing under my name. He said I could not and then moved over to do something else. I stood their wondering if he would appease my…

The 24 hour fitness i go to is always telling us kids club is closed or they dont have someone to watch the kids. Its very frustrating because we are ready to workout and they end up just sending us back on our way.

I’ve bin going to your gyms in New York for the last year. For the last six months we have had temperatures as low as 4 degrees to 37 degrees and your gyms have air condition on freezing me as well as your staff, I know this because they tell me there cold to.

When I ask management about the ac they tell me their powerless to turn it off because dummy in corporate controls it. If your going to control temperatures in the northeast at your gyms someone should have the common sense to to look at individual state temperatures be turning on air conditioning.

Where not lucky enough to have hot whether like you so stop trying to make me and others sick with your powerful air conditioners otherwise I will La fitness more in the winter. La fitness,ny sports club and the Mycenaean which Iam a…

I use the 24 Hour Fitness on Van Ness in San Francisco. My primary reason for using this facility, and in fact, the primary reason I joined 24 Hour Fitness in the first place, was because this particular location had a heavy bag.

None of the other facilities I contacted did. When I went to the gym yesterday I discovered that the heavy bay had been removed. I asked a staff member why, and he could not tell me. He even mentioned that he had a number of complaints from other members about its removal.

The bag was almost in constant use. except when the room was being used for other purposes such as yoga, etc. Such waiting times never caused a problem, and I often found myself even joining in with other members to switch off or work out together.

So I do not understand why the bag was…

Let me start this by saying that this is not something I have ever done before and is not standard practice for me or my character. I lived in Portland, OR for a few years and during my time there I was a loyal member of 24 hour fitness.

I was the master of my account and I ended up getting my wife signed up under me on my account as well. Last year we learned that we would temporarily be relocation to Phoenix, AZ. When I learned that Phoenix does not have any 24 Hour Fitness facilities I chose to cancel our accounts (both of them) as we could not possibly use them anymore.

When I went to the gym to cancel I walked in and requested that both my account and my wife's account be closed out. I talked to the team member and he assured me that they accounts were closed and that I was good to…

So we just moved back to San Ramon. How is it in 4-5yrs management and staff has neglected members and broken equipment. I started in January,& all 5 free motions were broken till middle of march(over 2 months). I pay for my fiancé and my membership.

Both of our accounts were on freeze. The “high/bye” culture doesn’t apparently exist at the club. I tried to re activate my account, however the staff didn’t care to treat me ect, so I went In for 3 weeks before I felt bad and grabbed an employee I knew to activate it since the fd won’t do their job.

This is the flagship Corp club, maybe after checking out the new competition they don’t feel the need to stay on top of things in the remodel. Locker rooms r growse, urin on the floor and towels stuffed . Sadly I’ve always know this gym was…

Pleasanton club fitness/exercise room is a total dust/lint ball. Ok so some one responded to my complaint about moving the chairs that are used for Sliver sneakers and cleaned the white fans. Great Job! But why did they not go one step more to clean the lint balls next to the chairs?

Yes the cleaning crew needs to bring in a shop vac and then yes remove the raisers/step and clean above and below to remove the year accumulation of dust/hair/lint that resides there. Interesting that Elena who teaches and trains actually went to bring a young women manger up to the room to show here what are issues were - a month ago. The manage plainly stated she does come into this room!!!

Is it totally lost on the mangement that member see this place not only as fitness but a health club - many not able…

Not only are the training prices $500 something for only 5 sessions which is RIDICULOUS for 5 sessions its 24 not equinox!! There are so many damn people there that there is no room for you and the trainer to even work out!!!

Lower your damn prices that is way to much for what you are ACTUALLY getting !! The bathrooms are so disgusting no one ever cleans them ever!! Its absolutely disgusting !!!!! PARTS of the gym have not enough vents so it gets to sweaty and fogged up in the weights room its GROSS you should be ashamed of this. FIX IT!!!!!!

OR don't charge so fing much!!!!

I received a call from a trainer after signing up with 24 hour fitness. I agreed to meet with him since I had had a recent surgery and wanted to start from the basics and work on strength and form.

After the first session we discussed prizes and after some serious pushing on his side I finally agreed. I signed up for the 12 session program. After a few sessions I was very dissatisfied with the trainer and looked to change to a different one that worked at the same location.

He was clearly upset and questioned, rudely, my decision. From the very begging I had told him I only wanted to work with him for a few sessions and then move to some one else. I asked him several times about the number of sessions and if they were transferable if I wanted to use them with another trainer or at a…

I'M BEGAN YOU'RE COMPANY IN EARLY 1986 FOR A NEARLY 33-1/2 YEARS REASON I'M SENDING THIS COMPLAIN INFORMATION IS IN PAST LEAST 4-1/2 YEARS I'M BEEN COME THIS CLUBS,IN BROOKLYN IN TILDEN FOR IN PST 4-1/2 YEARS BEGAN WAS NAME ASSAULTED BY FORMER GENERAL MANAGER BRIAN THEN LEAST 9-1/2 MONTHLY I'M BEEN MISSING $100 POLO BLACK SILK JACKET IN PAST THIS SUMMER AND FALL AND WINTER TIME IN PAST 3 HALF YEARS THOSE AND OTHER MEMBER AFRICAN AND

JAMAICAN BETWEEN AGES 60 OR 65 COME IN THIS CLUB EVERY TWICE DAY BRING THEY DIRTY LAUNDRY MAKING BIG MASS,AND MAKING LOUD NOISES THIS AFTERNOON FEBRUARY,02,2019 I'M BEEN TOLD ONE OF ABOUT 2 PM AM TOLD IN CUSTOMERS SERVICES IN FRONT OF DESK THAT ONE SAME AFRICAN JAMAICAN MAN START BRING HIS LAUNDRY THIS AFTERNOON BETWEEN 2:30 P/M AND 3 PM AND 5 P/M THIS CLUB IN…

I have been a member for 10 years. 00 per year!!!!! 00 and no one wants to help me to get back to the original contract. 24 hr has been steeling from me for 5 years!!!!!!!!! Roger Holsbeke 24 Hr in lewisville Texas

The following is my sexual harrassment complaint. 99. I joined as a monthly member not yearly. On the Jan. 12, 2019 at Colorado blvd in denver colorado someone stole seveal hundred dollars worth of under wear out of my locker that had my personal gym lock and my bag had a lock on, it was also missing. At Jan.

13, 2019, 2:25a in morning at gym on florida in Colorado the grave yard supervisor Mark lyed and said i was sleeping and he told me to leave the gym and that he was resticting me to 4 hours a visit.

Concord ca Kimberly D es una persona muy grosera y me extrana que una entrenadora personal sea así sin motivo alguno ella me uso gestos de mal gusto y me dijo que no me le Aser cara Asus clientes días después me volvió Aser gestos y después me preguntó que si tenía alguna pregunta llo me moleste y le dije que quería hablar con su encargado el manager ahí es igual o peor que ella me dijo que no apuntes si lo ases otra vez se acabó la con versacion contigo

I just received notice that the fitness center on Broadway in Redwood City, CA was discontinuing towel service effective December 21st. Is this a corporate decision or a local management decision.

The security at this facility needs attention. Lockers are broken into monthly. The lock on my locker was cut with a bolt cuttter and my cell phone and wallet were stolen. Same day several other lockers were broken into. Last week two locker doors were broken with a crow bar. People at this facility leave towels around and never put them in the bins. Customer won't return their weights to the rack. Personnel there don't even bother to tell them to put the weights back where they found them.

Thanks for listening. Nolan Katz

I have been a member of 24 hour fitness before it because 24 hour, it used to be Bally's. I joined back in 2008 along with my sister, we paid ALOT of money for that membership. It is now 2018 and every year that I have been there, management has been ABSOLUTE CRAP.

Now I am not complaining about the inside of the gym, though you could do much better since you get clients everyday and canceling your membership is truly difficult or you make it so. My biggest complaint is your management team, I haven't said anything in a long time because there was no point, but your gym in Bensonhurst is run by little kids who should manage better.

Starting with front end, whenever I come in I dont expect the VIP treatment, I do expect a hello at least, there is a young blonde kid who is always on the…

Unfortunately I am very upset and frustraited with 24 Hour Fitness Business. They illigaly took my money from my account and do not want to give refund. It is a FRAUD! The matter is, 2 years ago I was a member of 24 Hour Fitness.

But in January 2017I was enrolled in Silver Sneakers SENIOR Program. Most people, who are 65+are on Medicare and if you receive Medicare, you get free membership to the gym. So, I was covered by Silver Sneakers program from January 2017.

When I received a Silver Sneakers Card from Medicare Co I went to the 24 Hour Fitness gym in Lynnwood WA and showed my Card with the number to th Customer Servces, they made copy of my Card and changed regular membership program to Silver Sneakers program and this senior program offered FREE membership because it was covered by…

my complaint is about the people who work there have a very bad attitude to serve people,, As for example today l lost the key to the lock that l had in the locker that is not in the men's bathroom is on the third floor of that gym. a person who works there called Sonia I explained my problem and l asked him if someone could come to cut my padlock she told me that it is not possible that they can not cut the locker of the locker l explained to her because it is my padlock if you do not think l have my things over there It's my wallet my ID there and

I can show you what's really the locker where is my padlock ,I just smile like a mocking laugh caring what I was saying I felt like some racism in this l do not know if because l am Hispanic American. had to spend almost 35 minutes someone…

My name is John Arredondo, About a month ago I requested my refund after 3days canceling my membership at 24 hour fitness, I made the time limit you have written on the membership paper work of 5days to cancel, your employee agreed " Then he informed me I would be receiving.

My refund in about 2weeks ? That's all I was told, I waited about 2weeks checking my mailbox! "Nothing" I gave 24 hour fitness another call, spoke to an Employee asking him about my refund that I haven't received it ?

The gentlemen checked and informed me that it was sent" I informed him that I checked my mail everyday, then I was told that 24fitness after two weeks fitness put my refund back into the prepaid card I used to join" being they wouldn't except cash, the 24fitness employee at the time I joined took me to…

In speaking to the General Manager of your club located at 4440 E Tropicana Ave and Mountain Vista Las Vegas Nevada on 10-12-2018 I found him to be a very RUDE and a very Obnoxious person. He just refused to listen to my concerns that some Seniors brought to my attention and it was about his way and that's it case closed as far as he was concerned. Shame on him.

I sure hope that I will hear from someone in your Organization who is willing to listen to the concern of a Senior Citizen By the way I to am a Senior Citizen and I do very much enjoy all your clubs, and it is because of so many well trained staff team members that you employ that I was able to lose 140 lbs. and keep it off.

Bottom line you saved my life.

My complaint is that my fiancee went to your 24 hour fitness in Oceanside Ca, and had told the kids care lady about my daughter had some medicine in her bottle and didn't want other kid to drink out of my daughter's bottle. And had California CPS called on her for no reason.

It was a stupid call! Your kid care center is filled with idiots who have no idea what they are doing. As well as the manager of that gym told my fiancee, that it was her fault that CPS was called.

The people you have working at that gym need to be retrained on customer service. My other complaint is that when my daughter was hurt at the children center, your employee tried to hide that my daughter got hurt. The fact that you didn't call my daughter's mother when she was hurt pisses me off.

Your employees don't care…

I purchased a membership on May 1, 2018. I am very disappointed because the gym pool has been closed much of the time because of needed repairs. I am 80 years old and it is difficult for me to go to a different gym for the water aerobic classes that I need.

I feel there should be an adjustment made to my monthly dues because of this problem. Thank you for listening to me. Eleanor Matteson. 993 Scarlet Haze Ave. Las Vegas Nevada 89183

When I check in at around 6AM on 3675 Midway Drive in San Diego, I've a stomach pain & vomit a few times, so I try to lay on my back in order to reduce pain. " However, he doesnt write down the paper (communication) & makes fun of me while he is STILL speaking in front of me in UNprofessional & Uneducated behavior!

As a result, he calls security to remove me from the facility. Be honest w/ you, I dont really want to cause a stupid scene, but he makes many dumb moves in which i become impatient & MAD. After 30 minutes, female police officer stops by me to check & shows me a great amount of respect by showing & writing down to help me communicate better.

she finds issues wrong & suggests me to leave cuz supervisor uses words against me. What did i violate? Wrong Conclusion & considering…

when i check in @ 24 hrs fitness on 3675 midway drive, san diego, Ca, i've a stomach pain & try to lay on my back in order to reduce pain, so i lay for a while. " however, he doesnt write down the paper & make fun of me while he is still talking.

as a result, supervisor calls security to come. WRONG CONCLUSION!!! WHAT DID I VIOLATE? IT MAY BE CONSIDERED AS DISABILITY DISCRIMINATION!!!

also, security takes a pic of me. repeatedly, what did i break the law? in a way i ask security what his name is, but he doesnt & walks away!!! WRONG CONCLUSION & UNPROFESSIONAL BEHAVIOR

im senior and enjoying 24 hours la fiftess my complaint is i will like people they work in this place they chould help the senior how to use the equipment that wait them dont" got hurt i ask the receptionst but they said we have to paid for the training i think is no right for me we deserve free a list to chowing how to use some equipments depend in the capabilities in the person we cant afforded to paid 300 hundred dollars for the trained we live for social security i hoppe you understand the seniors situation thank you i will very apreciated if you read my complaint