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7-Eleven

1.0
532 complaints

Address

P.O. Box 711, Dallas, Texas 75221

Complaints

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Marc Schmitz

May 8, 2019
0

Store # 32308, constant problems with getting gas pump receipts. Went today 5/8/2019, pump register froze up, told me to go inside to get receipt. ) to get receipt, after waiting in line, cashier got stumped on a cash register message that read "transaction not complete" he asked me, did I already pump gas? Yes.

Did I replace the pump in the receptacle? Yes, twice because the machine froze. He struggled a bit, then told me he'd get the manager to help becuz he didn't understand the cash register prompt. " I said I want a receipt for my gas purchase.

She then fiddled with the cash register and said, well you haven't replaced the nozzle into the pump. I told her I did -twice. She told me "No, I can see it is still stuck in your gas tank". Other people in line all said no it isn't we can…

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Verinder Deol

May 6, 2019
0

73 + Tax. 24. 24.. Now Question comes I was being fooled by Franchise ? Or Next time I should find other place where shopkeepers are honest then 711. TIA Verinder

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Isab

May 6, 2019
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705 Honore Ave, Sarasota, FL 34232 My friend came in the store to shop and the store clerk was following them a round. When they got to the front of the store to buy her item the employee said that "You people are taking to long to shop you have to leave.

I have to watch them kind of people. If you don't leave I am calling the police. So my friend said what do you mean by you people, because she doesn't know her and why she has to leave the store And the store employee said "I am not racist I know a lot of black people" so

my friend begin to leave and decided not to buy anything from the store and puts all her items on the counter. Than the Store employee said " You have to buy your items or I am calling the police.

" so my friend paid for the items. My friend has no idea who this…

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John Castellon

Apr 29, 2019
0

Hello, I've already sent an email to your corporate department regarding an incident I had with an extremely rude cashier named Anthony at your location in fullerton at 1000 W Orangethorpe in Fullerton Ca. In short I attempted to purchase a six pack of beer from a locked cooler door.

I was not aware I was not allowed entry to the back cooler and retrieved the six pack on my own. Anthony angrily met me while I was going to pay and proceeded to scold me embarrassingly in front of other patrons.

I acknowledged I may not have understood the store policy but there was no need to be so aggressive. I also indicated I had done that at other times at this store with no incident. Sunday I returned to the store in hopes of discussing this with a manager and was further scolded by the owner who…

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Angela Nicole Digesualdo

Apr 17, 2019
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Hello, My name is Angela Digesualdo. I used to shop at the 3805 E Pikes Peak Avenue, Colorado Springs, CO 80909 location for cigarettes and assorted snacks and hot foods. There is an employee there named Lindsay who, for the past month, has been insulting my boyfriend and I when we come into shop.

she has referred to me as: bitch (on SEVERAL occasions), loser, disgusting, annoying, filthy and has on several occasions talked VERY insultingly about us when we were inside the store. It has gotten to the point that we started avoiding the store when she works (generally 2pm-10pm).

My boyfriend works from 1pm-11:30pm so we often think we wont see her when we go after my bf gets off work.

However, on numerous occasions over the last month, when we show up to make purchases (after 11:30pm, 90…

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Justin Vista

Apr 15, 2019
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Poorly trained cashiers. I was in your 711 store at 12:00 midnight on 4/15/2019 located at Paco Manila, Philippines with store code of 1531. You had two cashiers one male and one female. The line was long because your male cashier was basically doing nothing when he finally did assist me he gave me incorrect change.

I paid P500 and the total bill was P167 he gave me a change of P167. When I told him this he completely ignored me. The line was long because again only one cashier employee was working. I raised it to the female employee and she explained the reason for my change was because the male employee only punched the items but not the P500 and that was that end of conversation.

There was a long line and she wanted to finish the line prior to assisting me and only when I asked for her…

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Ning

Apr 14, 2019
0

Besides,she don't refill lids,and stirrers to the drawer so we always have to ask her everytime. I did not took a photo of that rude cashier but she is the one one duty during that time.

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Jorge Garcia

Apr 14, 2019
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I went to 7/11 located in 2005 E 4th St, Los Angeles, CA 90033 with me and my wife, right when I was passing by this guy (second guy in the video not the cashier) rudely told my wife go around and got into her face, I confronted him saying that we are customers and that she is pregnant and that he needs to be nicer, he said he didn’t care and that to go around, I went to to cashier and

explained to him what happend and he was rude as well I asked for a manager and he Rudely said there’s isn’t one rn ( his name was efrain and both staff were rude)

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Susan Stambaugh

Apr 11, 2019
0

There was a large sign out in front of the store "Medium Slurpee or Small Coffee $1" with a picture of a medium slurpee and a small cup of coffee with steam coming up from it. The same sign was posted again inside the store, pasted right on the Slurpee machine with a picture of a blue drink container showing what a "Medium" Slurpee was. 75 for it.

I asked him what about all the signs advertising it for $1? In a very thickly accented reply he just says "No. 75. " It was such an obvious display, I wanted what was advertised and was told I couldn't have it.

79, paid for it with $1 bill. The guy at the cash register with his turban didn't even give change. It's outrageous there were signs posted both on the outside of the store in front (I estimate the sign was about 3 1/2 ft tall by more…

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Jose vega

Apr 10, 2019
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Hello I am a 47 year old man who has lived in my community Hermosa Chicago Illinois 4 over 30 years I suffer from PTSD I am disabled so far few times I've had bad encounters with the owner of the 7-Eleven that is located on Pulaski Road and Wellington Chicago Illinois every time I go in there and the owner is in there he is very confrontational I have a problem with my speech when I am nervous and

I will sometimes not say the wrong thing or maybe even stutter and he has no patience to deal with people with my condition is very rude I went in there yesterday to try to play my lottery as I do every day I've been going to the 7-Eleven since it opened three years ago and I've had a very bad experience with the owner yesterday he refused to play my lottery because when he did it it was…

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Mary Alequin Sosa

Apr 6, 2019
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M I went in to buy the lotto. I told a slip with the # that I play every day (Fantasy 5) The guy his English was VERY BAD. I went 5 Fantasy 5 quick pick on same ticket I TOLD HIM 4 TIME till he got it right. Here in California.

Do I have to learn another Language? In the last 2 years it has been VERY BAD with the language. I go to 7-11 every day if I am at home but if I am on the road I go about 3 times 1 day.

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Alicia

Apr 4, 2019
0

First off day staff is just rude as hell an 2nd how are they gonna tell me I can only do cash back once. Store # 23127 I was in the store on 4/4/19 @ 12:47pm

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Erika Mejia

Apr 3, 2019
0

This is the second time I go to this store and the same thing happens. The cashier charges me more than what I get. I pay with food stamp. All I'm getting is food and he tries to say I still have to pay more but with cash.

So he takes 2 stuff away from me. Peanuts and a candy bar. I get home called up my card and he had charged me for it and I didn't even get it. He did that last time too. I had told him to take off and he didn't. He acted dumb.

He did this to my sister too.

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Jennifer Ann Zaft

Mar 31, 2019
0

The sign asking customers not to help pan handlers is ironic considering the % of revenue you make from poor people with limited options. Maybe leave a stack of coupons for food that people can buy to give them.

Oh, but you guys sell lethal time bombs, not REAL food. Sorry, I forgot what class of people I am writing to.

Did you know the liver cannot process High Fructose Corn Syrup and eating it results in Cirrhosis of the Liver, as well as Heart Disease.

Best of luck.

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Glen Adams

Mar 27, 2019
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We just got two meals at the Timberville, VA. exxon/7eleven. We are not happy with the food we got this time. The one piece of chicken i got was so salty I could hardly eat it. Normally it is pretty good, but this time it was terribly salty.

The chicken tenders my wife got had too much spice, it was so spicy she could not finish her meal. She complained the mac and cheese was over salted as well. We found the staff rude and unfriendly. We are regular customers at this location and we are finding the quality of food lacking lately.

When this store opened everything was good, not sure we can say that after this evening's visit. We stopped in at 7:30 pm, Tuesday 3/26/19. Glen and Melissa Adams, Timberville, VA.

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Charlette pope

Mar 16, 2019
0

The 711 in monument Colorado has the worst customer service their credit cards were down after waiting for 5 minutes I decided to go find cash I went back in with cash I had a coupon the employee started yelling about I can’t take a coupon 3 times I said that’s fine ring me in with out it 2 more time she yelled that they can’t take a coupon I gladly took my money elsewhere but this is horrible!

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tyrell taylor

Mar 13, 2019
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My name is Tyrell Taylor and I writing this letter to tell you that I'm utterly disappointed, and to be quite frank with you frighten. Last Saturday evening and employee of 7-11 at store location SAHARA @ LAMB at 4180 East Sahara Ave in Las Vegas, Nevada 89104-5202, physically assaulted me, and cursed me out, and made fun of me because I receive government assistance.

I simply asked the employee do they give away the donuts at the end of the night instead of throwing them away. His remark was to me... "buy your own F'n food" I asked him, why such a tone? then he came from behind the cashier, and grabbed me, trying to physically remove me from the store.

All this happened in front of my girl friend. I was scared. In fact the next day I had to go to the hospital due to my anxiety that I…

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Ali Raheem

Mar 13, 2019
0

incident at 3 WRIGHTSTOWN COOKSTOWN R Cookstown, NJ 08511 time 330 pm march 13 2019

went in to buy power ball. I was skipped over 2 times. then lady named named jay I think. working the register tried to give me some one elses money. I respectfully told her it is not my money I just need to buy a powerball and please stop skipping me.. she told me I will be helped last for what ever reason. the next person in line refused to do business till I was helped because I was there before her. the person working the register was on speaker phone arguing and not paying attention to her job. for what ever reason me asking her to stop skipping me and sell me a power ball ticket upsetted her. when she did help me she sold me the wrong ticket then argued about it. saying I don't make her money and it…

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Karen obrien

Mar 7, 2019
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Guy behind counter I s always very nasty. To me for no reason several times.i also seen him do it to other people.un called for.something really needs to be done.

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Perry

Mar 3, 2019
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I tried to return an item that was faulty (headphones) and Tracy, the clerk was extremely rude. I've gone to this 7 11 a bunch of times, and only bought the headphones last week. I was fine with just exchanging but she wouldn't help me because mainly she had an attitude problem.

I showed her my bank statement with the purchase on it, and she refused to listen. I've never met a meaner person in customer service in my life. I told her i wasn't given a receipt, yet she says she gas never seen me, yet she knows 100 percent that I was given a receipt. What a liar.

1 out of 10 service. Now I'm out $32 and still have these broken headphones.

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Horacio Martin

Feb 28, 2019
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22, and I wanted to try the burger taquito. I noticed that my total was higher than I anticipated. 22 does not qualify because of the type of taquito. 22, but the lady cashier forced me to pay for the burger taquito because I had brought to the counter.

I shouldn't have to pay for something if I change my mind. She said it was 7-Eleven policy. The location was 8235 Esters Blvd, Irving, TX 75063. I entered the store at 8 am on 2/28/2019

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Kevin

Feb 25, 2019
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your coffee cups are basic paper cups, they do not keep coffee hot for more than 5min. as a daily customer, this is not a good way to keep my business. I buy 3 cups a day and not happy.

my location was just converted to 7-11 from sunoco in Danville Pa. and your cups for coffee are not addiquite to keep my business much longer. please change your type of cups for coffee.

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Karen obrien

Feb 21, 2019
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Guy behind counter I s always very nasty. To me for no reason several times.i also seen him do it to other people.un called for.something really needs to be done.

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daryltraster

Feb 13, 2019
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please setup al new build for all setup 7-eleven in Omaha Nebraska the this weeks in 7-eleven I Omaha nebraska

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Sherrie Franco

Feb 9, 2019
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The store is 10418 Rushing #57604. The workers name was Gweneth. she is a very peteite black female. I've asked her to leave my husband alone. His name is Mark Franco. He has been claiming they are having an affair.

This has been going on For some time and I'm tired of hearing his confessions. I don;t know who is initiating the affair but he is still talking about it. We lives on Lambda which is three blocks away from the store, off of Sagittarious street.

Could you please have her to leave my husband alone. This is my Husband. Thank You. The 7/11 is the one located right after Sagittarious street on the right side of rushing. My contact number is 915-203-6300. We have been married 6 years and This behavior of your worker is Unprofessional.

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WARNER HALL

Feb 3, 2019
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When I walked into the store to the counter, no one was there, I waited 2 mins, they said nothing, I had to walk around to find them putting stock away, I said I am at the counter. I feel they should have said , I'll be right there.

This is not the first time this has happened. I said you should have said something when you heard the buzzer , she said if you don't like it , go somewhere else. She had a bad attitude. I said you are lazy and slow, she kept argueing.

She is a heavy set , pimple face woman , middle age. this was Sunday Feb 3 at 7:15 am

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Skip simmons

Jan 31, 2019
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Why is the 7 11 at Westbury n.y. covering up all the times on the coffee with black tape we don't k ow how fresh the coffee is

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Mathis Cummings

Dec 31, 2018
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I have patronized store #34114 for the last 7 years on a regular basis. The service by the Vietnamese store owner and all of his Asian employees has been excellent for 6 of those seven years.

However, the store now employees Ethiopian clerks that are very insulting, and try very hard to pad sales. M. always tries to sell you more than what I come in purchase in addition to the gas I am purchasing.

For example, if I say give me one pack of cigarettes she will try to add a second pack with the justification that I can save two dollar. This is very insulting to me because I can read the display prices on items I am purchasing, and most of the time, I will not even buy the one pack because she is trying to sell me two.

Tonight I expressed this to her and she told me that this is a store and…

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Stefan

Dec 21, 2018
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I always stop for a coffee at your stores all over vic.as i.m in building trade.and i grab one b4 work.but i stopped at th store next to sandown racecoarse.and it only tskes one bad coffee tobturn one away.this coffee was luke warm.lacked flavour and inthrew it out.ibthinknu need to xslbrate your machines better ....cheers

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JJ

Dec 18, 2018
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Per week out of convenience. Staff is nice.

First they blared CNN on their TV for months, stressed me out, I don’t want to hear hate media when I’m paying THEm money. Nicely, they changed that. Now, I go in and they have some liberal PC stickers on the door that say “happy lights”, what the hell is that?!

God forbid, oh, did I say GOD? they say Merry Christmas? Done, I am sick and tired of it, and you know what I mean, bye bye 4K a year from ONE person because you want to be PC. Utterly laughable.

River Edge NJ, the one on Main Street not the one 1 mile away on Kinderkamacck Rd. At least they have the brains not to piss off customers by being proactively, ant-Christmas obnoxious.

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Erica Stilphen

Dec 12, 2018
0

happened at 12pmest time I purchased a coffee gentle was gray haired and always wears a winter beanie hat in his 50s I asked politely for his name but he refused . Idk if that is true but please I hope this is adxressed

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Howard Wechsler

Dec 11, 2018
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Somebody got ahold of my credit card number when I bought Mobil gas at a nearby 7-eleven. (store 34766). This is the second time this has happened to me and I have heard it has happened to many other customers of this store.

Somebody used my credit card number in Houston and I am located in Florida. You need to do something about this like requiring thumb prints for credit card purchases. I will try and avoid getting gas at this store if possible but it just makes things so much harder when this happens over and over. Please do something.

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michele lapparri

Dec 6, 2018
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,, I walked into to purchase some drinks and snacks, I needed to use the restroom and I asked Maria(clerk) to use the restroom and she told me to use the mens room. Funny I just saw Maria come out from the ladies room.

After I approached her she got attitude and told me if I like it to leave. She was extremely rude. I will never go back to this store. I used to shop there every morning before work. Thanks Michele

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Tracy Byers

Nov 17, 2018
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Clerk didn't tell me gas pumps tank timed out in only 3 min when I still had another transactions! I lost $20 I'm pissed!

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joy Dilworth

Oct 22, 2018
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At 7-11 389 E Williamsburg Rd Sandston Va 23150. Teen age boys drinking slurpes at the machine and not buying any. One went to the the cashier and asked for a cigar, he was asked for a ID and he said he did not have one.

Then another employee said he OK he comes in here all the time, he was then given a cigar.

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Jan Maiden

Oct 21, 2018
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I went into the 7-11 on Culver and Overland on Tuesday, September 11, at 12:43p then, went to the counter to play my lottery. The cashier Kanie was at the register I gave her my tickets as I was waiting my phone rang.

I walked away towards the condiments so, I wouldn’t be at the counter speaking will customers waited. She still has my tickets. As I was talking I heard her yelling, yes yelling at me across the room. I finished my call went back to the counter there was a customer in line.

I ask were you speaking to me, the look on her face said everything she was angry. "You have to pay; the next time pay before you leave" with this rude, condescending, nasty tone. Don’t speak to me like that I said.

She began to attack me you have no educated she said I have a master’s degree what about…

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Nur atiqah

Oct 17, 2018
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Im buying a loaf of bread but cashier do not have change of rm 50 today 17/08/2018 at 16:47pm. I am so surprise why such a big company which operating 24 hrs do not have change for their customer. Location in ampang utama, one ampang avenue.

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Adrian IFILL, 7924 16th Street, NW, Washington, DC 20012, Tel: 202-829-8731 Email: Apiesq@aol.com

Oct 4, 2018
0

I PRESENTED A GREYHOUND PAY WITH CASH SLIP TO THE SEVEN ELEVEN CLERK AT STORE LOCATED AT 8484 Georgia Avenue in Silver Spring, MD at approximately 8PM this evening (10/3/2018). The clerk in the presence of all of the customers accused me of fraud, called the police and asked me to get out of the store. I waited and waited and no police arrived . I then went to the store located at 8282 Georgia Avenue in Silver Spring where I handed the slip to the clerk who processed my ticket at approximately 8:17 PM. Kindly forward this letter to your insurer. A copy of the documents would be forwarded you by mail. Amt paid:$77.00.P

I took a video recording of the clerk. I will be filing a complaint for slander and defamation of character. You should be able to view the transaction on video.

Adrian…

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Richard Yanis

Sep 3, 2018
0

I go in for a late night pizza only of the sales representative Harwinder tells me that he Can't turn on or cook the hot food in the store after nine at night. I didn't see any sign of any kind or even so much as a taped up piece of paper taped up behind the register.

When its posted up on there main corporate website that they serve it "24/7 for breakfast an lunch or even a late night snack" if they don't look into an take care of this problem in there store that could become a false advertising law suite that is easily not going to end well for them unless they spend more money then they would have needed to if they just made sure there business sales representative on duty actually can show a small modicum of customer service.

The worst part however is when we try to find something…

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Jonel Courtney

Sep 2, 2018
0

This morning I was on my way to work and stopped at the local 7 11 in Florence OR to purchase a bag of chips to go with my lunch. The woman behind the counter, Kaylee, was arguing with an elderly man I believe over a coupon.

She could not ring up his transaction correctly and was getting upset, was being a bit sarcastic towards him and using a lot of negative body language, rolling eyes, slamming things, etc. I knew my purchase was under $2 so I held up 2 dollar bills and said I'm sorry but I need to get to work, can I just leave this for you?

She yelled at me that NO, she had to scan it!. I was a bit stunned that she would yell at me like that. She stomped to the register I was at and did something, then stomped back to the elderly man without a word.

So I asked, Am I good? She yelled…

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Mary Rich

Aug 12, 2018
0

I started to work at a 7-Eleven in Utah by the mouth of the canyon Cottonwood I didn't like the passive aggressive behavior it costed me not to work there no more they're going to do an inspection they need to inspect the kind of people they have working for them

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deborah rideout

Aug 9, 2018
0

48cent. I went back and told them the pump cut off the lady said it’s nothing they can do and speak with the manager who is a short Asian guy. He told me that there’s nothing he can do and I said it’s a gift card I used and he said yea and people died so what do we do about that!

My point here is that he’s very nasty and disrespectful! I spend lots of money at 8 eleven to be disrespected like that I can’t believe the way he speaks to people it’s rude. I will let others know how he speak and I can’t stop spending in this store.

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B Schwartz

Aug 6, 2018
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So, a new thing now!! They are holding ONE HUNDRED DOLLARS when I get gas at the pump with my debit card. I am furious, as I DO NOT HAVE ACCESS TO THESE FUNDS WHILE THEY ARE HELD. I am writing a complaint letter. Be warned people!

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rodolfo meza

Jun 28, 2018
0

06 28 2018 arround 2 pm at florence and santa fe ave. I lend a 5 dollars ticket to the clerk and this other girl say she is not open for bussines to the next 15 o 20 minutes, with a bad attitude.

That i say heyyour attitude is not acceptable she say do not care and started to insulting me, and kept my ticket. And do not gived to me the price.

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JD Williams

Jun 10, 2018
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On 06/02/2018 I experienced rude behavior from one of your Managers. Location of store 13690 SW 268th Street, Naranja, FL 33032. His name is George but it could be Jorge! I don't know the last name! Facts: I entered the establishment at approximately 0900 0n 6/02/2018.

I attempted to report to George/ (Jorge) that gas pump Number 11 was displaying a message indicating the pump was out of service. This manager seemed to be agitated, irritated and not considerate of my report (See something Say Something).

Myself and another customer were impacted by this anomaly. This was only my attempt to alert him of a potential customer service concern. His response was the pump appears to work properly inside the store. I reiterated my concern about the error display on the pump. He was extremely…

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Bill aitken

Jun 9, 2018
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I stopped in to get wings, lottery ticket and a drink on Friday June 8 2018. There were minimal wings on display so I ordered 10 honey garlic wings. The staff had to make ( micro-wave ) the 10 wings. I noticed the attendant stopped the micro-wave with approximately 28 seconds remaining on it's cycle. Took the wings home. (5 minutes away). Discovered a number of the larger wings were cool near the bone.

Quite a disappointment as I have ordered wings a number of times in the past without issues.

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Sabrina Gonzalez

May 14, 2018
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The guy was being very rude discriminating yelling threatened to hit me in front of my kids while I was buying a Slurpee refuse for me to pay with two EBT cards and my kids were horrified crying dropping the Slurpees he threw me out the store for no reason at all just cuz I was playing with two different methods of EBT card and

he threatened me not to come back cuz I cussed me out call me a b**** and my kids are screaming yelling cuz I'm not around so I left after paying for my item at that not only that he was going to hit me with the wet floor sign all on camera cops were called I want to file a criminal lawsuit civil lawsuit on them I'm pressing chargesc

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Darren Cook

May 13, 2018
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I was getting a slurpie, I love them. I know they are 69 cents for a refill right now. I went to 7-11 on 14th and mai Springfield, Oregon. 5/12/2018 1a.m. The guy with the beard and long hair about 50 years old. Said "one ninety nine". I showed him my refill cup. As I came in the store. The ugly fat redheaded slob girl working there chewing down two hotdogs behind the counter making pig noised disgusted me. She saw my cup. She didn't say ANYTHING. ( pardon MEfor saying) f*** you . I will NEVER GIVE YOU ANY MORE OF MY MONEY seven eleven. Sam, the owner should not have hired that ugly slob fat disgusting girl. I'm really super pissed off about paying 2 bucks for fucking refills. Stupid.

Yes I am pissed your employees are terrible. I applied for a job. I am discriminated against because I am…

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shekinah bennett

May 4, 2018
0

I came in as I normally do I by lotto tickets they treat me good because I did win from this store pretty big but this day I came in to spend $100 and the atm machine was down but I had already swiped my card so after I seen that Roberta said oh it didn't go threw I came back to my car checked my card and

there it was $100 off my card so I came back in to let her no she ignored me she was to busy on phone she acted as if she didn't care witch I new she didn't because its not her money need to say I came back the next day spoke with rick Patterson and he could not find my transaction witch I no that money was toking off my card I came in with my bank statement and all but they seem not to want to credit my account and

later I spoke with the young lady Roberta and she was rude like oh I dnt…

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Mr Jimenez

May 1, 2018
0

Last wee I went in to get 2 hot dogs at the Huntington Park CA, 7 Eleven store on Florence and Mountain Dew. After fixing my hot dogs I told the lady there if she could put Chili and Cheese in the machine because they were out. She answered, I had to pay for that because that was extra.

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