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7-Eleven

1.0
544 complaints

Address

P.O. Box 711, Dallas, Texas 75221

Complaints

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Richard Yanis

Sep 3, 2018
0

I go in for a late night pizza only of the sales representative Harwinder tells me that he Can't turn on or cook the hot food in the store after nine at night. I didn't see any sign of any kind or even so much as a taped up piece of paper taped up behind the register.

When its posted up on there main corporate website that they serve it "24/7 for breakfast an lunch or even a late night snack" if they don't look into an take care of this problem in there store that could become a false advertising law suite that is easily not going to end well for them unless they spend more money then they would have needed to if they just made sure there business sales representative on duty actually can show a small modicum of customer service.

The worst part however is when we try to find something…

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Jonel Courtney

Sep 2, 2018
0

This morning I was on my way to work and stopped at the local 7 11 in Florence OR to purchase a bag of chips to go with my lunch. The woman behind the counter, Kaylee, was arguing with an elderly man I believe over a coupon.

She could not ring up his transaction correctly and was getting upset, was being a bit sarcastic towards him and using a lot of negative body language, rolling eyes, slamming things, etc. I knew my purchase was under $2 so I held up 2 dollar bills and said I'm sorry but I need to get to work, can I just leave this for you?

She yelled at me that NO, she had to scan it!. I was a bit stunned that she would yell at me like that. She stomped to the register I was at and did something, then stomped back to the elderly man without a word.

So I asked, Am I good? She yelled…

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Mary Rich

Aug 12, 2018
0

I started to work at a 7-Eleven in Utah by the mouth of the canyon Cottonwood I didn't like the passive aggressive behavior it costed me not to work there no more they're going to do an inspection they need to inspect the kind of people they have working for them

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deborah rideout

Aug 9, 2018
0

48cent. I went back and told them the pump cut off the lady said it’s nothing they can do and speak with the manager who is a short Asian guy. He told me that there’s nothing he can do and I said it’s a gift card I used and he said yea and people died so what do we do about that!

My point here is that he’s very nasty and disrespectful! I spend lots of money at 8 eleven to be disrespected like that I can’t believe the way he speaks to people it’s rude. I will let others know how he speak and I can’t stop spending in this store.

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B Schwartz

Aug 6, 2018
0

So, a new thing now!! They are holding ONE HUNDRED DOLLARS when I get gas at the pump with my debit card. I am furious, as I DO NOT HAVE ACCESS TO THESE FUNDS WHILE THEY ARE HELD. I am writing a complaint letter. Be warned people!

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rodolfo meza

Jun 28, 2018
0

06 28 2018 arround 2 pm at florence and santa fe ave. I lend a 5 dollars ticket to the clerk and this other girl say she is not open for bussines to the next 15 o 20 minutes, with a bad attitude.

That i say heyyour attitude is not acceptable she say do not care and started to insulting me, and kept my ticket. And do not gived to me the price.

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JD Williams

Jun 10, 2018
0

On 06/02/2018 I experienced rude behavior from one of your Managers. Location of store 13690 SW 268th Street, Naranja, FL 33032. His name is George but it could be Jorge! I don't know the last name! Facts: I entered the establishment at approximately 0900 0n 6/02/2018.

I attempted to report to George/ (Jorge) that gas pump Number 11 was displaying a message indicating the pump was out of service. This manager seemed to be agitated, irritated and not considerate of my report (See something Say Something).

Myself and another customer were impacted by this anomaly. This was only my attempt to alert him of a potential customer service concern. His response was the pump appears to work properly inside the store. I reiterated my concern about the error display on the pump. He was extremely…

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Bill aitken

Jun 9, 2018
0

I stopped in to get wings, lottery ticket and a drink on Friday June 8 2018. There were minimal wings on display so I ordered 10 honey garlic wings. The staff had to make ( micro-wave ) the 10 wings. I noticed the attendant stopped the micro-wave with approximately 28 seconds remaining on it's cycle. Took the wings home. (5 minutes away). Discovered a number of the larger wings were cool near the bone.

Quite a disappointment as I have ordered wings a number of times in the past without issues.

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Sabrina Gonzalez

May 14, 2018
0

The guy was being very rude discriminating yelling threatened to hit me in front of my kids while I was buying a Slurpee refuse for me to pay with two EBT cards and my kids were horrified crying dropping the Slurpees he threw me out the store for no reason at all just cuz I was playing with two different methods of EBT card and

he threatened me not to come back cuz I cussed me out call me a b**** and my kids are screaming yelling cuz I'm not around so I left after paying for my item at that not only that he was going to hit me with the wet floor sign all on camera cops were called I want to file a criminal lawsuit civil lawsuit on them I'm pressing chargesc

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Darren Cook

May 13, 2018
0

I was getting a slurpie, I love them. I know they are 69 cents for a refill right now. I went to 7-11 on 14th and mai Springfield, Oregon. 5/12/2018 1a.m. The guy with the beard and long hair about 50 years old. Said "one ninety nine". I showed him my refill cup. As I came in the store. The ugly fat redheaded slob girl working there chewing down two hotdogs behind the counter making pig noised disgusted me. She saw my cup. She didn't say ANYTHING. ( pardon MEfor saying) f*** you . I will NEVER GIVE YOU ANY MORE OF MY MONEY seven eleven. Sam, the owner should not have hired that ugly slob fat disgusting girl. I'm really super pissed off about paying 2 bucks for fucking refills. Stupid.

Yes I am pissed your employees are terrible. I applied for a job. I am discriminated against because I am…

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shekinah bennett

May 4, 2018
0

I came in as I normally do I by lotto tickets they treat me good because I did win from this store pretty big but this day I came in to spend $100 and the atm machine was down but I had already swiped my card so after I seen that Roberta said oh it didn't go threw I came back to my car checked my card and

there it was $100 off my card so I came back in to let her no she ignored me she was to busy on phone she acted as if she didn't care witch I new she didn't because its not her money need to say I came back the next day spoke with rick Patterson and he could not find my transaction witch I no that money was toking off my card I came in with my bank statement and all but they seem not to want to credit my account and

later I spoke with the young lady Roberta and she was rude like oh I dnt…

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Mr Jimenez

May 1, 2018
0

Last wee I went in to get 2 hot dogs at the Huntington Park CA, 7 Eleven store on Florence and Mountain Dew. After fixing my hot dogs I told the lady there if she could put Chili and Cheese in the machine because they were out. She answered, I had to pay for that because that was extra.

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Robert

Apr 23, 2018
0

My wife bought a $2 milk and when she went to drink it, it had a smell and turns out the milk was spoiled. We were already 40 miles down the road at this point. Lesson learned: Open your milk at the cash register and give it a sniff before paying for it.

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JoAnne Thurston

Apr 19, 2018
0

I patronize the Seven Eleven at 1850 M Street NW, Washington DC ran by Tario Hussain. 99 on April 17th and got to work this morning to put them to use and they fell apart on me. I walked over to the store in which I am so much a regular until the cashier can identify me.

This morning I was told you will get nothing without a receipt. I said you know me and your cashier was the one to sell them to me because she did not even know the price and I had to wait.

Morally I am upset because all I wanted was to be able to listen to my music here at work. I did not keep receipt with the intentions of not returning them. I can go to my bank and get a statement of purchase; but to go thru this for a $6 purchase when they know me to be a constant patron is just a little too much.

Sometimes is about…

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Chuck Francoeur

Apr 19, 2018
0

This regards the 7-11 located across from the Space Needle, Denny Way, Seattle, WA. There has been a homeless person constantly asking for money, shaking a cup and in the way of being able to enter and leave the store without being harrassed for money.

This same person is given a boom to sweep the parking lot. I have complained to store management to no avail. Thank you for looking into this and hopefully provide a resolution to stop this harassment. Chuck Francoeur 2721 Fourth Avenue Seattle, WA 98121 850-266-3750

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M Patellis

Apr 7, 2018
0

1683 1st ave nyc location. Says wings are 1$ each and will only sell you 5 for 5$. Says they are on promotion. You have a lot of promotions as 2 for a certain price but are allowed to buy one.

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Jason Reed

Mar 22, 2018
0

he late shift needs to apologize to people for wrongly accusing them of stealing when it is proven that they did not. I will review this store every opportunity I get about how people are treated at this store especially people who come in every morning and spend anywhere from $20-$40 a day.

It was a bald guy that accused me of stealing DEODORANT of all things this morning. I was paying for my purchases when he said WHAT DID YOU TAKE? I thought he was talking to someone else at first until he repeated it loudly. I said “Who?

” He said “Yes, you” in a real pretentious voice. I was then told that they were mistaken but it “looked suspicious”. I guess that was to try and cover themselves. I got a begrudging “apology” from the guy who told me it looked suspicious. Whatever IT is.

The guy…

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Marilee Fanton

Feb 9, 2018
0

I stopped at the 7-11 at

2970 Union Rd Cheektowaga, NY 14227

between the hours of 7:00 Am And 7:30 on (02/08/17), Am and fell on the ice, when I tried to to tell the employee he ignored me, I have missed two days of work so far, I tried to come back and file a report today at 8.00 Am there was only one employee and he was to busy to help me. The day of the fall, the sidewalk was a solid sheet of ice and not salt on the ground. I am very upset that I am in a lot of pain and have gotten the brush off like nothing happened. I need to know what more can be done ? my phone number is 716-380-0697

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Ami Heisler

Jan 8, 2018
0

To whom it may concern;

I had recently visited the store at 50 Morris St, Morristown, NJ 07960 on 1/7/2018. As I do visit there often. Very seldom to I actually speak to any of the cashiers there. I normally stop in and use the NJ Lotto vending machine being I get a few bingo cards every morning for a customer of mine. I work for PinPoint Distribution Co on Apollo Dr in Whippany NJ. I normally pay no mind to the cashiers while I’m there, they normally have sneers on their faces or for better terminology, disgusted looks when looking in the direction of my friend and I. I’ve always paid it no mind, knowing that they are from a different country and their customs and traditions are different that ours, and their beliefs in general. `

So, back to the morning of January 7th, 2018. It was…

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iain mclaren

Nov 19, 2017
0

store at 1390 Weston road Toronto Ontario Canada.i go there to buy milk and a few other items about once a week.the last time I went there they have no milk.this time I go there and they can,t serve me.they are doing a reno/repair and the cash register doesn,t work.why waste my time going to this store I,ll have to find another store.why can,t they take my money and ring it in later.just a bunch of employees standing around without a clue how to run a business.i guess you can,t cure stupid.

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Mark Brown

Nov 3, 2017
0

I am tired of your evening cashier always trying to get the extra buck off of me. 12 each. This is the location at midway and Frankford. I go there out of convienince being that I live just a mile or so away from there.

I can get the same 2 packs of cigarettes from the store in Plano at the corner of Plano parkway and Preston for 10 and a little change. even going out of the way yo find one of each. I am telling you this because that is some shady business practice and if that's what you expect of your cashiers then you will loose business and working in the service industry for 25 years now negative word of mouth can kill a business.

I expect to hear from a district manager on this practice and why there is a price difference for the same product at two stores that have a price that is…

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Alex Raymundo Corral

Oct 2, 2017
0

I apply for work, didn't get it . This happened at a 7-11in Fullerton Ca. commonwealth ,Fullerton,Ca. one is the manager Pedro Rodrigues

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Jesse Alberio

Sep 12, 2017
0

There was only 1 employee at the register and i wanted some beef patties and some hotdogs and there was no one to serve me I had to walk out hungry and upset, this has happened twice this last time was a 243 w.34,street, it's just a bad system. The cashier is busy and no one to serve the hot food.

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Crystal

Sep 8, 2017
0

I'm a regular at this 7 eleven an it's always horrible when i go in went in to buy something at 640 the girl was rude an rolling her eyes at customers she's always rude she even put a ladies money on the counter instead of in her hand think after 8 years I'll be going elsewhere.

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David raimondi

Sep 6, 2017
0

Hello 7/11 I have an issue with one employee I don't have a name , has argued with me at least 3 times ,today-took the cake. I'm in 7/11 3 times a day . Today 9/5/17 about 6:15 pm I walked in he was upset about DACA ,I asked another employee to get me last night lottery # s she had trouble so she asked for help from this individual I had my lottery form filled out except 2# s so

he said step to the left because there was one person behind me , I said I'm done here's my ticket , he then said I was ruied ,I said I'm not stepping a said I was here first we spent about 8 minutes arguing I was also buying milk not just lottery tickets ,and the other employee helped know 2 other people behind me . So I said I'll go to 7/11 down the road he said your here now but this happens every few days with…

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Linda Paradise

Aug 18, 2017
0

The store is filthy. Stopped by on my way home to pick up 3 BIG GULPS. One coffee and 2 sodas. Both stations were covered in syrup and sugar pkts. Neither station looked like it had been cleaned in over a year.

Suggest that a surprise expectation is needed. Will go to other 7-11's but never this one again. Wouldn't want to get anything (sick). A concerned customer.

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Michelle

Oct 31, 2016
0

Today (31-10-16) at about 9.25pm which I purchased 2 loaf of bread in total RM8.15. I had given the cashier RM50 and he told me that no change. Initially he thought that I do not want to purchase and he did not put the bread into the plastic bag. However, I had informed him that you should get ready small change and he argue back saying that everyone giving him big notes to change. He does not sound friendly at all and keep saying that no change and ask me not to purchase.

I purchased something frm 7-eleven and get this type of service from them. I don't think so that they are Malaysian and definitely is foreign worker. You all better do something about it otherwise all your customer will go to other convenient store to purchase items. Furthermore your prices compared to other convenient…

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Michael Mason

Sep 21, 2016
0

On 9/21/16 at about 4:30pm I went into 7/11 at 12257 Tech Rd Silver Spring Maryland 20904, I picked up 2 bags of lays BBQ potato chips and the sign said 2 for 6 dollar. Went I went to pay for them the cashier said they were full price.

Another person that worked and 7/11 walked back to the sign with me, when she pulled the sign off the shelf, she looked at the bottom corner and she said look the sale ended of 9/6/16. I said that they should honor the sign but they did not so I told them I was going to lodge a complaint about them and I left.

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Darlene Dunbar

Sep 21, 2016
0

I have been accumulating points for approximately 3+ years so that I would be able to obtain the "free drink per week for 6 months" with my Belly card at 7-11. When I realized I was 3 visits from redemption I check on the point system to find that it was no longer available.

It was there earlier this summer. No contact regarding this redemption being disposed of. I have contacted many different people and no success. I would like someone to contact me as soon as possible. I am so aggravated I may just never visit 7-11 again.

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karyn

Sep 4, 2016
0

I'm sending you a complaint because I had lost a money order and I ask the manager at the seven 7-Eleven where I had bought the money order from if they could help because I had lost the bottom half of the money order so I asked them if they could look for the receipt in there record and I never heard anything back from anyone.

I really don't think it was right for the manager of seven eleven not to help me in getting proof. So I can get my refund back from western union. I really need for seven eleven to search there records for there copy of the transaction that I did on 8-2-15 because if the manager would of done it when I asked them to back in April 2015.

I probably would of got my refund back. I purchased the money order on 8-2-15 at seven eleven #25125.

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Ed

Jul 27, 2016
0

Go in order the taco. But theres a drink that you started offering as fountain drink used to buy it buy can. Well when you start cheating people by watering down the drink that's sad but I don't expect any less from 7/11 corporate.

Guess I'll have to start doing my business elsewhere including my company gas fillups. You come to Victoria,Tx. And from jump street treat people bad, that's really bad management choices made.

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charlene

Jul 5, 2016
0

Myself and my boyfriend have shopped at this location several times since we moved in the area. This last visit was the last straw. The manager extremely rude every time we go in there. At least I think she is the manager?

She does not wear a name tag. We were there today and purchased the double bacon cheddar melt and steak and cheese melt. asked to have them extra toasted. We didn't think she heard us because she didn't acknowledge us at all.

she turned and very snot nosed reply said "i heard you" this is not the first time with her demeaning disposition. I asked her name, she would not tell us. She needs to be fired!

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Juan Rosell

Jun 8, 2016
0

I like Brazilian dark roast or 100% Colombian coffee and many, times they don't have any, because they have employees there that either don't care or think the customers are not important. They are talking and sometimes outside smoking. When I stand in front of the counter waiting for service, they don't even acknowledge me there, they just stare at you.

I am seriously considering not going back to your store number 35577 on Beatties Ford Road. I know there are things more important in life than a cup of coffee, but in the morning at around 7:30 am it should be ready, I don't have time to wait because I am on my way to work.

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Desmon Griffiths

May 14, 2016
0

Your Customer Service Rep Rihana was very rude. First of all I needed to use the restroom. The door open no out of order sign on it and walked in to see defecation all around the toilet...a woman from the counter screamed at me not to go in there after I had gained entry to the room. I bought some candy and a lighter which she tried to charge me for a energy drink...i caught her and told her immediately and that she took my $20. From there get attitude went south as she had slammed the drawer to the register and nearly threw my change back to me.

I told her to have a better day as I was leaving but she said simmering that I didn't understand but saw she was looking at me when she said it. Not good for your business for your reps to treat customers in a bad way. Fix this. Happens way too…

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william moran

Apr 19, 2016
0

I was waiting to buy lottery and the clerk was ringing up customers that had arrived to the store before me. People then entered the store after me and brought there items to the counter she continued to ring them up.

I said can I please get lottery and she said I have to take care of all the people at this register before I can give you lottery. I stated why don't you just take us in the order we came into the store.

She said no that her orders are to take lottery customers only after everyone else. This 7/11 is located at Drum Point road and Brick Blvd, Brick NJ 08723.

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Sally

Mar 5, 2016
0

Just left 7 eleven after getting yelled at by employee! Not real happy Allegany NY. Walked in got a drink started going over to the ice cream area and was asking the child I had with me if he wanted anything from the hot bar and i hear some voice yell NO. I just scrubbed the floor. No wet floor sign nothing she was talking to the boy behind the register. I was about ready to jump out of my skin.

The young boy apologized when I left, sorry. The girl runs over to stand by her mop bucket.WON'T be back didn't get anything from the hot bar, you lost a small amount of business. No large straws for super big gulps out and the outside door was being held open by a bundle of logs. Don't worry I'll be sure that everyone I know will find out, I'm not happy with your service. Going to the dollar…

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Barb White

Feb 14, 2016
0

We were in above store at 3:00 pm on Sunday Feb. 14. We wanted hot dogs and Big Gulps. There was nothing on the grill, I mean NOTHING. Ask some guy (manager) if we could order dogs he said it would take 45 mins. to cook.

He is lazy and never made a motion to put anything on the grill. I would think in the middle of the afternoon food would be ready. So we left and went to Country Fair for dogs. I guess customers don't matter in that store. Please check into this.

He was not at all helpful or nice. I would rate service 0.

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Israel Luz

Feb 14, 2016
0

The staff at this location are rude to the customers, are less than helpful, and do not think that they have anything to fear from upper-management concerning their behavior they rarely have hot food ready and available and have told me that the management has made them leave the hot food shelves empty until ordered by a customer then they are made to wait for hot food.

I have told these people that I would complain and have been told that the boss would not care to change anything if I did. I would appreciate some attention to this matter and this location. The location is at the corner of W. William Cannon Dr. and Circle S Dr. Austin, Texas 78745.

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Harry

Jan 7, 2016
0

Store lost internet connection while cashing in winning scratch off, now it's non redeemable. What a joke!

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Sheda Washington

Nov 17, 2015
0

Tell your customer service reps to spend more time helping customers and less time texting and talking to friends.

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Eric Stamps

Oct 22, 2015
0

On or about 10/20/2015 I enter 7-11 on 318 west Adams street and purchase 1 bi gulp, 2 bags of chips and a King size Reese cup- The were 4 transaction for chips only 2 bags were purchase When inquiring about the listed transaction I was call stupid at least three or for times This Incident was reported at same night it occur- Latest incident take palace about 3:50 p.m. I enter the store with security and store clerk refuse to serve without just case.

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Robert Ackerman

Oct 20, 2015
0

99. I spoke with the cashier her name was ritu the day was October 20, 2015 at 1:00 pm. The cashier told me the special ended last summer and the price is at regular price. I was not offered a receipt or given one when this transaction took place. 99 price.

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Norma Perez

Oct 15, 2015
0

Your 7-11 store on the corner of Park Blvd. and Jupiter Rd. in Plano, Texas looks like a store in South Dallas. New management apparently brought in their own crew, the store has steadily gone downhill. This store used to be clean, organized and always well stocked.

Now there are always empty areas on the shelves, some employees barely speak English, and they are ill trained. The outside of the store has trash all over the property-both front and back. I go there at least 3 to 4 times a weeks and it is always the same.

There are weeds higher than city code allows, broken glass, and all sorts of trash everywhere. The small shopping area in the same parking lot is clean, as is the entire neighborhood. This store needs new management immediately because I would imagine it will be an ongoing…

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Bennett Epstein

Sep 24, 2015
0

Deceptive pricing on cold drinks, and promotion of unhealthy choices. 50". 49 each. 50 only applies to "the bigger one". The "bigger one" was the Vitamin Water with calories on a separate shelf. 1. this is deceptive; 2. this is in keeping with Seven Eleven's promotion of the most unhealthy choices.

I dare you to find items in the store that are low in fat, sodium or carbohydrates.

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J.M.

Sep 21, 2015
0

7-11 has been advertising for a long time that from Sept. 14-22 you can buy 1 xlarge icee and get 1 free. I just went to a 7-11 store and filled two xlarge icees. 52! I said, 'no it's still buy 1 get 1 free' and he said 'NO, we didn't want to do this any more".

' I don't feel this is a right way to run a business. Don't they all have to do what's advertised? And if they took all the signs down they should have put one up, at least at the icee machine stating that they were no longer doing the special before I filled up 2 cups!!

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Jim Sallas

Aug 29, 2015
0

I am living around one art plaza I love to shop at seven eleven every day and I love that store but I am really upset This store in front of the main office the most customers are the office person. I have a question to customer service why you allowed employ in work place to do text in front of customer?

I know everybody they working there I never seen just like this guy is not one day it is every day when I am there he is on text his phone and especially Friday august 28 I am surprise approximately 10:25pm I was walking with dog outside in front the store I saw him he out from store with some big box and

other staff and he put in his car he left. If you need information please look the camera and do something.

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Barrett Boyd

Jul 16, 2015
0

7-Eleven Store #25726, 8700 WEST 95TH ST, Overland Park, KS66212-4049. This place has some real Customer Service problems; if there is any specific Dress code, "Undercover Boss" needs to pay 7-Eleven Store #25726 a visit. In These days and times when juveniles can get shot for wearing "Hoodies", Where is it now appropriate for your white staff members to mimic today's questionable news headlines by wearing 7-11 displaying "arm tattoos and earrings" while wearing hoodies?

" The neighborhood in this location is , of course, mixed with dedicated customers (mostly older) who have used or patronized your store 7-11 for years. I personally video tape each encounter I have at this local store and…

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Marjorie Busta

Jul 14, 2015
0

I went to 7-11 on Albert and 1st avenue to exchange my propane tanks as i was going camping for the weekend and the girl working had told me that they were over 10 years old which was impossible as they had been sold to me from that very store only a few months previous to this issue. They should not be allowed to give out expired products that i can not exchange ruining my camping trip.

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Howard Andersen

Jun 2, 2015
0

The above 7-11 sells buttered rolls as do other locations for an additional charge. Store #11201 located at 944 Portion Rd. Lake Ronkonkoma, NY continues to sell buttered rolls with less than a half teaspoon of butter smeared on a roll, this is like eating cardboard.

The roll is buttered by the overnight crew. I have addressed my concern with the day crew. I never see the franchise holder and I doubt that my concerns are mentioned to him. If I am being charged extra for the butter there should be butter on the roll.

I have been in other 7-11's that market unbuttered, lightly buttered and heavily buttered rolls. Unfortunately they are not convenient to me.

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Melissa Hart-Diaz

Apr 23, 2015
0

Kudos to you 7-Eleven, you hired an absolute gem. I am referencing the unit at 3rd and Marian in downtown Seattle Washington. Never have I witnessed such a turnaround in a business. This is the friendliest 7-Eleven I have ever shopped in.

It is obvious that it is a strong priority to this new manager, genuine and sincere. The store is kept so much cleaner than it ever use to be. But the thing that I am most appreciative of, is I can now walk in and out of the store without having to walk through a pack of undesirables.

She has all of her staff running them off just as quickly as they congregate. My entire office echoes the same words and we just want to thank-you, as a day does not go buy that we are not in the store.

You need to hang on to this one.

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